[Resolved] Stylewe / unable to obtain refund
This experience with StyleWe has been the most frustrating online purchase ever. I ordered 6 dresses and paid an additional $32 for expedited shipping, stating that the shipment would be received in 5-7 business days. I needed them for an event. They did refund me $20 of the $32 expedited shipping, stating that the first dress arrived on time, even though it came 3 weeks later. The first dress did not arrive until 3 weeks later, with the others arriving in the following 4-7 weeks after the order. Once received, the dresses were all of very poor quality and terrible fabric. I submitted a request for a refund. I was informed I would need to ship the items back to China in order to obtain a refund. This information is never disclosed in advance and they try to persuade you to not return the items and instead offer a discount on future purchases. I have had countless emails with them, phone calls are never returned, except with an email. I paid $67.00 to ship the dresses back to China. Two months later after shipping the package, they are telling me that they never received the goods, but the USPS states the package is at customs in China and was never picked up and they hear about this all the time. I have now opened a case with the USPS. I am looking for a refund of the full purchase price of $344.76, remaining expedited shipping costs of $12 and the cost to ship the items back to China $67.60, due to the fact that that is an unreasonable business practice.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
StyleWe Customer Care's Response, Oct 29, 2018
Pls send us order number and return tracking number so that we can check .
Once we receive your return items in good condition and the return information updated in our return item list, we will process the money refund for you asap.
As for customs issue, you should contact shipping carrier to handle it since we do not deal with any shipping issue .
If you run into any issues, please feel free to drop an email to us and we will get back to you ASAP.
More Stylewe Complaints & Reviews
- [Resolved] Stylewe - the worst website ever! 
- [Resolved] Stylewe - scam alert! 
- [Resolved] Stylewe - color-block wool midi dress 
- [Resolved] Stylewe - review, not a complaint - silk dress 
- [Resolved] Stylewe - merchandise returns 
- [Resolved] Stylewe - returning items 
- [Resolved] Stylewe - woven items that were seconds that they refused to pay for returns
- [Resolved] Stylewe - return
- [Resolved] Stylewe - horrible quality
- [Resolved] Stylewe - terrible quality