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[Resolved] Stylewe / service and theft

1 Feilihuating 11301 Beijing New Jersey China 100096, United States
Contact information:

when items are returned they keep the taxed paid on the returned item. This is called stealing and I am reporting them to the BBB.

Here is the email from StyleWe directly indicating tax paid is not refunded.

On Nov 3, 2016, at 4:17 AM, Mavis-StyleWe wrote:
Hi Saraijiron,

The discount is distributed by system.

We are sorry that the tax will not be reimbursed.

We have over 100 new dresses online. Our flash sale starts at noon ET everyday features different designers fashion. We hope to see you again at StyleWe.

Best regards,
Ace
StyleWe
...
Get 20% off for your first order and free shipping for all orders on the App. It will be more convenient for your future purchase from our website.
The App download link is: http://m.onelink.me/b2639426
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  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • StyleWe Customer Care's Response, Nov 08, 2016

    Hi Saraij,

    Sorry for all your unsatisfied .
    Could you tell us your order number so that we can check and handle this issue for you ?
    Kindly be noticed that according to our policy, customers will have to pay for the return shipping fees.
    For return policy, you can check here: https://www.stylewe.com/information/returns-and-exchanges

    We valued your business and We promise you we will settle this matter at the best way we can.

    If you run into any issues, feel free to drop us an email ([protected]@stylewe.com)and we will get back to you ASAP.

    Best Regards,
    Hailee
    StyleWe

Sa
Nov 7, 2016

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