StyleWe
reviews and complaints

I ordered 2 dresses, which did not fit. I returned them in July 2016, but StyleWe refuses to refund me. It has been over one month and they are asking for "proof" that I actually sent it back to them. I included their very own barcode in sending it back. I have been exchanging emails with them, and they said in effect, "Sorry, too bad." This company is a complete scam. BUYER BEWARE. DO NOT ORDER FROM THEM. There is no recourse.

Avoid this company - it is a scam. They do not honor their refund policy. You are dealing with a chinese company and the products are sourced from various suppliers so the communication is nearly non - existent. All the items I ordered were basically child sizes and I couldn't even get them on. I am 5'4" 130 pounds and I ordered women's mediums so they should have fit fine. They are made for asian teens, not american adult women. Then I got the run around when I asked for a return label. They tried to get me to keep he item, which I have no use for and offered a 20% refund! Lol! Is this some sort of a really bad joke? Anywho - I always purchase with a credit card, so american express is handling this form me. I don't have another precious moment o my valuable time to waste on rip off companies.. Avoid !

I ordered a dress that was too small. I was also not happy with the dress construction as it had a lace pattern that did not match on each side as it did in their pictures. I went through the very unusual procedure for returns. I sent a picture of the receipt for shipping, emailed them with all the info the request for a return and did actually get the price of the dress applied to my credit card. My biggest issue (other than the quality of the garment) is that I had to pay shipping on the first item ($12) and shipping on the return ($8) so I am out $20. While this would not bother me if it was a high end item, it does bother me when the dress itself did not look like it was of good quality materials or cut. My suggestion is to avoid this company until they can revise their procedures and quality issues.

I ordered 3 dresses on august 6 and none of them have the measurements listed by the "designers" in their product descriptions. The bust areas on all of them are at least 2-1/2" smaller than described. And, of course, you get no service except a canned email that says to pay for return shipping. Dresses are very pretty, but will most likely only fit someone that is a size 0 and those people better order a large. I can't imagine what a small fits - maybe a 5 year old child?

I have been purchased several orders of dresses from Stylewe.com.

The very first order contains three dress, one of them were ok but others are much smaller than the size should be, so I have to return them.

Then I ordered some 100% SILK dresses.
When I received them, one of them I was labeled 30% SILK.

Then some other orders with materials described as Chiffton, but label in the dresses are 100% POLYESTER!

I sent them emails with pictures of dresses and labels per their request, for explanation why the different materials, here is the answer from some service people:

"Sorry for the confusion. Polyester is the composition of the textile fabric. Chiffon is textile fabric stitch. Chiffon contains polyester and silk."

"In this case, We could issue a $10 coupon for order over $100 as compensation. In this case, We could issue a $10 coupon for order over $100 as compensation.

Please noticed that the 1% off coupon has been issued into your StyleWe account.It can apply on order which over $100 and it's valid for 30 days since the date you received."

"Please noticed that the 1% off coupon has been issued into your StyleWe account.It can apply on order which over $100 and it's valid for 30 days since the date you received."

This is the answers from their email reply!

They also tried to delete my order history on their website, so make me not able to trace my orders.

I have been buying SILK clothing for many years, this is the only time I'm really get confused with SILK and POLYESTER, should they be the same!

People really need to watch out what they are purchasing from STYLEWE.COM!'

POYESTER is very cheap material and SILK is very expensive!

SYTLEWE.COM is charging you the price of SILK and sending you POLYESTER!

Hopping people are aware of this ugly seller!

(^_^)

I had ordered several dresses at different orders.

Three orders -

The first order came and was deducted from the credit card, but I had to return one (Not wanted) and one because size die not fit.

Then I placed another order for 3 more dresses for myself and a friend.
We returned two dresses, as they were different than stated and one did not fit.

I placed another order to replace the size of the 2 dresses that did not fit (Order one and two) , at the same time returning the other dresses.
(I kept 4 dresses for myself and a friend and returned 5 dresses)
The return was acknowledged by the sender.

However, there is now such a confusion with the return money, as they owe me more than charged. I still do not have any refund and keep getting computer generated messages. ("it will be returned to you within a week")

I keep getting notification of "partial refund" (Whatever that may means) , and I am not getting any satisfaction to clarify any of the above issues.
There is no place where one can speak to someone.

I am ready to report these people to the better business bureau and any other legal governmental agency controlling these business activities.

I ordered a dress on July 17th and my card was immediately charged. I am still waiting for it a month later. The tracking number provided to me did not work so I used the online chat option to try to get help when my package hadn't arrived by August 1. The online chat person told me my package had cleared cuatoms and would drive in about a week. I waited 9 days and sent an email. The response was that my package was held up at customs. Neither "representative " provided me with a working tracking number or an estimated delivery date. Horrible, shady customer service. Based on the nightmare reviews about returns, I am going to see if the fraud department of my credit card can help me. I will never order from this company again.

I received the dress I ordered in a timely fashion, but while I loved the fabric, the size was too small, but only because of the fact it had one small side zipper, no back zipper, and the head and shoulders were cut too small to fit over the head. (Purposeful design?) So, I immediately began the long and complicated process of return/exchange for a larger size. After two more weeks, I emailed them to inquire when I could expect it. They said I needed to email the carrier tracking number or send a photograph of the package! Ha! Who does that? By this time, I was unable to find the tracking slip. I do not show up on their return list. I have received no reassurance that I will ever get the dress or a refund. I have contacted FTC and Consumer Reports. I'm left to assume this company is fraudulent.

I returned the dress on August 3, 2016 via UPS. I was given a return label which I used on the same packaging as instructed. I was told they need a tracking number but the email address I was given is no longer in use. I was told if they did not obtain a tracking # via email I would not get my cash refund. This is the information.

This return process is very convoluted anytime consuming. I will never order from this site again.

ORDER #6S319969

UPS ADDRESS HTTPS://THEUPSSTORE.COM

TRACKING # 1(2 OR Z)X4110A0397755661

SHIPMENT ID: MM7D(2 OR Z)KUXMQBYH

DATE OF RETURN: AUGUST 3, 2016 (WITHIN 30 DAYS)

Perchased this silk dress about a week ago. Pictures look great, but the actual item that I received today is a lot different. Color is darker, and size is the biggest problem. My size is L or M, but I asked the customer service if item run small or true to the size. They told me that they run small that I should get one size up. So, I selected XL, thinking that this will fit for sure! But, no! I cannot even get the buttons together, it is rather small than xl. But, the worst part is that bottom side of the dress is too big, while the upper side is too small. I never had problem with any of the items I ever purchased, this is something I have never seen before. I do not know what kind of a model they used to make this dress! But, I am glad that I only bought one dress, when I was going to buy many. I thought to myself, I don't know this company, so let me try to buy one and then go from there. I will not buy anytging anymore. And right now, I just hate to go through this return process..ugh...

Terrible Service! I forgot my password and wanted to ask the company if I can retrieve it. They never replied even after 5 emails. The quality of the clothing is absolutely terrible and the sizes did not fit. I gave them $200 for nothing and I can't return or trade in for other items.

Order: [protected]

I purchased items from this site. One came in ok. The other was poorly made. I reached out to customer service on their site as instructed asking for authorization code to return the item and here is the letter I received today:

"We are very sorry that you are not satisfieth the item(s).
We noticed your return reason is Quality issue, we are very sorry . Since we are now collecting feedback and reviews from the customers in purchase to make improvement.
If the problem could be shown via pictures, could pls take some photos to show us the problem ?
If problem is not very easy to be reflected via picture, we would love to hear more details for your reviews of the item, we will forward you the Return Authorization after we receive your email soon, thank you so much for your support, have a great day.
Best regards,
Max
StyleWe

I am not sure if I can return this item or not but making me doing all the work in order to return an item that I don't want is ridiculous.

Here is my email back to them:
"Why is it so hard to return? Even if I changed my mind should be ok as well. I really won’t come back and make more purchase from this site when feel like I need to do too much work to get an item I am not satisfied with returned

To answer to your question, The hooks at the front don’t work well. As I put them in, they pop out in a few second. The button on the chest is half way on the dress. On the left hand side, where you have string, it showed park of the inside on the top.

Please let me know if I can return
Thank you

So far, such a terrible customer service. Let see if they finally let me return their product

The quality of the clothing is poor. The customer service is the worst that I have experienced. Their return policy makes returning any item for a refund almost impossible.

I asked to speak to a supervisor three time during an online chat, and the representative basically stated "have a nice day" and hung up on me.

Horrible, dishonest sales site, silk will arrive as polyester. But then they send robo-responses that say they will fix it. Lies! Read the bad reviews. Good ones are fake! They continually tell people they will refund after you delete poor review. I know I get that robo-response after each post I make.

I've purchased several items from StyleWe and since it was a Chinese company I ordered everything in large to be sure I'll be able to wear it. When my order arrived everything looked amazing, I really liked the material and was satisfied with my purchase. Then I decided to try everything on and found out that everything was way too tiny! They did not reply when I asked for a refund.
I can't understand StyleWe! Everything they sell is way too small for none Asian people so why on Earth do they deal with people from USA and EU? StyleWe must do something about that!

I have returned over $300 worth of items- none fit. I cannot get anyone to help me, I have not received my refund. I have emailed several times for help and then found out I could use chat. I went on chat on 2 occasions, the first one I was disconnected right away. The second person who was supposed to be helping me disconnected from the conversation even after I told her I wasn't getting anywhere with the "services" email option. She literally "hung up".She was using texting spelling so I (ur for your and u for you) have no idea where they were. There is nowhere to call, no information about the return center and I absolutely do not recommend anyone order anything from this website.

I purchased 4 dresses back on April 19th, returned all of them for very poor quality and fit also during April. I was told to email a copy of the return label with the confirmation number which I did. I have been waiting for a credit of $355 back to my credit card, have been contacting StyleWe for the last month, keep receiving emails from different people at StyleWe telling me the refund will be processed soon. I have been checking my account every few days, and no credit has been issued. I continue to email them, have asked for a phone number to call and talk with someone, which they ignore. This website should be shut down. After reading reviews online, there are so many complaints similar to mine, that they should not be allowed to advertise anymore.

Formal dresses were mis-delivered, by the time I received, event was over.
Was out of town past the initial 30 days, have been trying to return ever since i got home. Am on about 40 days now and all I get is a NO, and no one to speak to about the circumstances.

Order # is 5A234085. All I would like is a return address. dresses were never even tried on, still in original bags. Quality was not as expected, as well.

Thank you.

My first order with Stylewe turned out horrible.
The bathing suit I order in a size larger than I usually order is made so small that the cups of the bathing suit only reached the top of my ribs. I sent an email stating that this bathing suit is defective and the sizing chart was incorrect, but they will not take it back. Plus the dress I ordered is also sized incorrectly and the material is the cheapest . I am keeping the jumpsuit because that fit ( I ordered everything in the same size) but the material is so cheap it make me itchy. I would like to return the bathing suit and dress.
I have been emailing them and they will not accept the bathing suit return even though I said the sizing was incorrect.
Never again.

I ordered a dress and a top from stylewe. The dress arrived with obvious foodlike stains from bust to the end edge. Apparently, it was wore by someone else before it was sold to me. The top is made from cheap materials and is very different from the website's description. After I requested to return and spent time to take pictures as the website requested, I was offered to 20% discount to keep the used dress--can you imagine that? they ask a customer to wear dirty clothing. Awful!

StyleWe claims to carry designer fashion but actually sell used clothing, which is unethical. As a fact, the order fulfillment is performed in China. The StyleWe.com only has a return center in U.S., which leaves a big open door for not fulfill the order or even fraud. You can imagine...it is dangerous! I am so regret that I did not read the complains boards before I placed my order. For future customers, please pay attention before you place an order at StyleWe.com. In my case, I do not know who wore this dress before, whether the dress carries any disease...terrible experience. Also, I am not sure if I can get my money back.