StyleWe
reviews and complaints

I purchased this dress January 2018 from StyleWe and would like to return it. It must be illegal for this company to have a return policy that offers a small cash refund or credit since I must pay shipping to China. Now i have a dress that REALLY does not fit, not going to use your cash to taylor it. I am upset about not being able to return this dress. Will simply not buy from this company EVER, it is a scam, truly. Please help or advise. Requesting you give me my money back in full SOON for dress, send mailing label.
Signed an unhappy customer,

Denise Gomolak

This company sent my orders late. They were returned. They promise to refund my account in 7 days. This has not been done. I have no merchandise. The merchandise was sent delayed, shoddy, poor quality, not as described, poor fit. FedEx charged me for customs in excess of the value of the items. Repeat emails get a canned response. Phone goes to VM. Emails are cut and paste responses. There is no " Kitty" or " Alice" in customer service. They are not reputable and have no intention of honoring their refund policy. This company violates laws on disclosure and transparency. This company is a scam and a fraud. I have yet to see a refund. The items cost more to return then they are worth. This has cost about $500. I have no items. They are all returned as unfit. The items came in plastic that was smashed. From Malaysia.

So, I ordered a dress, which was not cheap, and boxed it up for my wife at Christmas. She opened the box on Christmas Day, I picked up the dress and held it for her to see, and she immediately said, "no, that's just not right for me." I had mis-judged whether she would like it. So, I personally take the dress, Box it up and send it back. I did not ask for a refund, just store credit. My wife never tried the dress on, or really even held it. When I inquired about my store credit, here's what they said: we cannot give you a refund because your dress has a strong smell of perfume. How insulting. It's insulting to my intelligence. Can't they come up with a better reason for such a scheme? I boxed it. And I don't wear cologne. It absolutely had no "strong" smell of anything! Do yourself a favor, and stay away from these people. These kinds of things are the way they make their money. I suppose they will do anything they can to save on shipping costs, either to and from China.

Where to begin...

The dresses are beautiful and high quality. The problem? Processing and delivery time. It takes forever to receive the item. So when it's been 2 weeks and my order hasn't even been processed, I turn to the chat feature on the site. Puh-lease! What a joke. The chat feature on the website is useless. I don't know if they are robots or brain-dead people on the other end of the chat, but they are useless and have no clue how to provide the right answer.

In the world of Amazon and Zappos, Stylewe is trailing so far behind on customer service and satisfaction, it's embarrassing.

Don't you carry real leather handbags any longer? All I see is PU which I think is plastic. In the past, I've purchased very lovely leather bags. Your handbag on the web seem to be mostly evening bags. It has been a while since I bought the bags so maybe your products have changed, I can't buy clothes because sizes are so off for American figures. As a 4-6, I had to purchase extra large!

thanks

Lynn Savits, satisfied customer
[protected]
[protected]@att.net

Clothes look nothing like they do on their website. When you try to return it you find out returns must go to CHINA, where YOU pay shipping and customs. They offered a 15% refund which you will take because expense of shipping items to China is ridiculous, plus items may not make it within window of return. So out of $287 I can't wear, I got a measly $43 back. Oh and I get to keep the ugly ill-fitting clothes. DON'T WASTE YOUR MONEY SHOPPING HERE
Order # H1008279

I purchased two dresses from Stylewe, not realizing that they LIE on their website. Both looked awful and I immediately wanted to return them. And that is when I discovered what they DO NOT SAY on their website: that returns have to be shipped to China via REGISTERED service (ie, DHL, Fed Ex, or equivalent) at ENORMOUS cost. If you don't return using that service (which costs MORE than the price of the two dresses), they will not refund. In other words, whatever you buy you have to keep. If you return, it will cost you MORE than the purchase itself. NONE OF THIS IS STATED ON THE WEBSITE. BEWARE!

it's been 3 weeks since I placed an order, each week I emailed them to ask about the status. Such as where was my order & why was it taking so long.. I work very hard for my money and this is just terrible. Each time they said it'll be ready soon, my order is getting prepared & that it'll be shipped shortly. However I just decided to just cancel my order and ask for a refund,
I will never order from here again .

BUYER BEWARE!

Order #8B882208

I ordered 4 dresses. I received the items 2x later than the expected time frame (per their promises and expectations) and was only sent an email when the first package shipped out. I had to email the company two weeks later to find out the tracking numbers and status. The two dresses that had arrived the latest were, unfortunately, delivered later than when I needed them, so I chose to return them. In addition, one of those two dresses was advertised as a cotton blend, when it is in fact - per the tag and interior label - a 61% rayon, 31% polyamide, and 8% elastane blend. It is a very heavy and uncomfortable dress. When I pointed this out to customer service, this was their response:

"Thanks for your email. Upon checking with the designer: the Composition of item #121760 are correct. it's Cotton-blend.

Sorry that you are not satisfied with the item(s).

Our return center is located in Guangzhou, China. According to our return policy, customer is responsible for return shipping cost and any other related return charges (including possible custom fee). Your refund will be processed after our return center received and inspected the return package.

Since International return might result in long waiting time and incur substantial return cost on your side, we recommend some alternative methods to resolve this issue. We would like to offer you 15% cash refund or 20% store credit refund (store credit offer for USD order only ) instead of returning the item(s). If there are any sizing issues, you can use this fund to alter the cloth.

To learn more about our store credit policy, please visit
https://www.stylewe.com/information/store-credit-policy

If you still want to return/exchange the package, you can email us for a return label.

You can check the return policy here : https://www.stylewe.com/information/returns-and-exchanges

Thanks for your patience! Please don't hesitate to email us if you have any questions.

Best regards,
Hope
StyleWe"

So I sent them a photo of the tag and interior label on the dress, and requested that - because of *their* false advertisement - they pay for the return shipping of that one dress. Here was their response:

"Thank you for your return / exchange request.

If you would like to keep the item(s) and skip the return hassle, we'd love to improve the compensation rate to be either 30% store credit, or 25% money refund.

To learn more about our store credit policy, please visit https://www.stylewe.com/information/store-credit-policy

Please let us know your decision, and we will act accordingly. Your choice of our options above constitutes your agreement to our Terms & Conditions, which MUST not be reneged on.

In addition, we welcome and appreciate all suggestions to improve our products and service.
Thanks for your patience! Please don't hesitate to email us if you have any questions.

Best regards,
Hope
StyleWe"

So it is okay for them to grossly misrepresent the items they are selling, to not follow through with notifications, and even misquote/miscalculate the shipping time, but there are no exceptions for the return shipping policy even if it the return is required as a result of their own error.

I feel it is unacceptable to offer $42.50 of $170.00 worth of merchandise which I cannot even use. Again, I told them I wanted to return the dresses for a refund, but requested that they pay for the shipping of that one dress that was completely misrepresented. Here was their response:

"Thank you for your return / exchange request.

For StyleWe return policy, please visit the following link:
https://www.stylewe.com/information/returns-and-exchanges

The return shipping address is indicated in the return label attached at the bottom of this email. ( A PDF File )
Kindly reminder: Our return center is in China. To help you skip the return hassle, we offer below options to make return/exchange easy for you.

1.Return for exchange.
You are responsible for return shipping cost.
After you mail out the return package, please email us the SKU/URL, size, color of the replacement item(s), along with the original order number.

2.Return for store credit.
You will be responsible for return shipping cost.
Once the return is completed, you will receive 115% store credit to your StyleWe account.
FYI, only cash portion of the refund are eligible for 115% store credit. Store credit will be returned at 100% rate.

To learn more about our store credit policy, please visit https://www.stylewe.com/information/store-credit-policy

Please let us know your decision, and we will act accordingly.

Please read the following requirements before mailing out the merchandise:
- Items must be unused, undamaged and in original packaging with all the original labels, ensure that all articles in the package are intact ! If not, the buyer is responsible for all incurred fees and no refund will be issued.
- Please download the attached label with our shipping address and return barcode (This is NOT a prepaid shipping label), and place on the package along with the proper postage. Our return center CANNOT process your return order properly without this label
-Please send the item(s) back to us through a local post office instead of express services, like DHL, UPS, TNT, FEDEX, etc. By choosing express delivery options you might incur import taxes and the delivery might be delayed due to the customs clearance process. We can only process refund and exchange once we received your returned item(s) in our China Return Center.
- Please input return shipping details ( tracking No.& delivery company ) on order page through PC after returning the package to insure speedy process.(Log in our website and click "You-My Request-View" to input the return shipping details).

In addition, we welcome and appreciate all suggestions; and will relay your messages to our designers. Your feedback is very important to StyleWe and our designers to improve our products and service.

Thanks for your patience! Please don't hesitate to email us if you have any questions.

Best regards,
Alice
StyleWe"

I then addressed the issue of the dress that was being returned because of false advertisement on their end, and Alice quickly reaponded explaining to me that they do not offer prepaid labels. I will say, with all due respect, she was kind and honest about it. I then asked if I could speak to a supervisor or someone at a higher level to see if something could be done, and I received this response:

" Good day!

We indicated that the material is rayon on the item page, see below:

image (see first photo, and then next photo where it is listed as a cotton blend. Also notice how the last photo I have posted on the board shows the new listing: "Rayon Simple Stripes Dress")

Please don't hesitate to email us if you have any questions.

Best regards,
Medicine
StyleWe"

So this is the way this company handles their affairs. I have documented everything so that nobody from Stylewe can reply saying that they "tried to help me" in this particular thread and I didn't respond. I don't recommend doing business with them. It seems like they try to take advantage of the favorable exchange rate, and use the international barrier as an excuse to keep your money while conducting business in a dishonest way.

They ultimately offered that I keep the dress for a 100% store credit, but I wanted nothing else to do with them after this deceitful merry go round ride. I do not want a store credit that I will never use.

I went to paypal, they ultimately sided with the merchant saying that if I hadn't returned the dress, I could not get a refund, and then I went to my credit card - Capital One. Neither of them protected the consumer over the merchant, but my credit card company absorbed the expense because of the absurdity of the case. I appreciate that.

Just a note, PayPal reimburses up to $30 for return shipping fees. I returned the other dress back to China for $37.70 - the package went missing in transit between Beijing and Shenzhen. Go figure!

I purchased a dress from them in early October, 2017. Transaction # 9PH71512KG086061K. StyleWe says on its website that returns are easy, I would have to pay the shipping myself but does not mention that returns have to be shipped to China.
I understood that would be no problem because I had paid $12 for expedited shipping to receive the item.
The dress was not right. I contacted StyleWe within 24 hours of receiving the product and received an email from them basically telling me not to bother as it would cost me way too much money to return the item to China and it could get held up for a long time in customs, incurring more charges. Instead, they offered for me to keep the dress and they would refund me 15% of the cost.
I made a complaint to PayPal.
After several emails back and forth between myself and StyleWE, they offered to refund me 20% of the item's cost.
Meanwhile, I discovered that not only had there been many similar complaints about the StyleWe but they actually do have a distribution center in the US! I told StyleWe that I knew this and their answer was that I could only return an item to their US center if I was a repeat customer.
(Who would be repeat customer with this treatment?!).
I followed up with my PayPal complaint. Finally, I received a notice on PayPal that they would refund the item if I would return it to China! They also required that I provide them with tracking. I discovered that it would cost me over $60 to return the item and USPS does not track outside of the US. I also discovered that other customers with similar experiences had been told by StyleWE that their package had never arrived.
At that point, I called PayPal and spoke with a customer service representative.
They are looking into this for me.
This is the worst shopping experience of my life!

Terrible. The delivery took forever.
I waited for 4 months to get my dresses and it's just inappropriate to provide service like this.
Speaking of the quality. It was horrible. I would never put any of these dresses on. Too embarrassing to wear, too embarrassing to even have them. And even though I ordered the L size, all of the dresses were much smaller.
Well, it's China, what did I expect? However, it's not an excuse for such an awful quality.

This is an awful and very dishonest company! I have never dealt with another one like this before ever! Sure the styles online are attractive but the quality of their products are thee worst. There are plenty of reputable quality clothing companies to shop and buy from online. If you value your time and money then please heed mine and many many others warnings and steer clear of a complete scam! Please don't expect a return call from stlewe... It will not happen! Their return policy is different for everyone - not fair and totally dishonest. They should be shut down. Pass this message on to everyone
Stay clear of this scam.

I purchased multiple dresses on line in two orders in august. The items arrived in dribs and drabs and as they came I tried them on and found that nothing fit and although the pictures of the items looked terrific when the items arrived the quality was not good. I requested return labels as I received the packages. The first time I tried to return something and requested a return label I was sent multiple attempts to get me to keep the merchandise with the offer of a discount on future purchases. I insisted on a return label and was sent one to Walnut California. Given that I continued to receive items I decided to wait to try on all that I ordered and do one big return. When I requested the additional return labels, I was sent labels for China. I packed up all my items. According to Stylewe they had to be in their original packages, tags attached and sent regular mail. I brought everything to the post office and they advised me not to send it regular mail without tracking, the mailing costs would be hundreds of dollars and I would need to pay taxes on all of the items. I took my package home, where it still remains and called paypal to initiate a dispute. After multiple conversations with agents at paypal, who during our conversations agreed with me that this was not acceptable, I received a dispute resolution that I should send my items back to China, I should track it and they would follow the items to assure my refund. In other words, they really didn't help me. I have now contacted my bank and they are checking into the matter. In the meantime I want to let people know about this fraudulent activity on the part of this website. On the website, they talk about easy exchanges and refunds and never mention that the company will try to dissuade you from returns by offering multiple discounts before they finally agree to take back the merchandise. To my knowledge and I checked fairly closely there is no mention that merchandise will have to be returned at the buyers cost to China.

This website is definitely a rip off. It took over 20 days to get my order. Now I want to return the dresses because they are poor quality. I have requested return label twice. Still have not received. They tell me I have to return items to china and pay for shipping and possibly customs. Plus they are going to make we wait until they review the product before they will refund the my money. I am almost afraid to send back because I will have no dresses and will never get my refund. I will be out $120 plus shipping cost to china

Block all their facebooks ads!

Worst company every. They might spend money on their marketing and online presentation but nothing goes towards the fabrics or craftsmanship. I received clothes that are made sooooo cheaply, it is appalling. I feel offended by the garments I received. Now that I am trying to return them, 'Mandy', the customer service person keeps stalling and is asking unnecessary questions. I should help her resolve the issue with the clothes and send pictures so she can take it up with the designer. That part is not my problem. All I asked in clear words is to return the items and get my money back. I think this company should be investigated for cheating customers. There is no one answering their service phone line in China either. I WANT MY MONEY BACK AND RETURN THESE POORLY MADE CLOTHES.

You won't believe it.
I ordered 5 dresses and all of them were low quality. They were made of a cheap material and one of them had a hole in it. Three of them were in the smaller size, even though I used their sizing charts provided on their website. And the fifth one was bigger.
That's ridiculous! Moreover, all of them looked nothing like the picture.
But the worst thing is that shipping them back is more expensive that the order itself.
You leave to choice to people who are dissatisfied and it's very unprofessional.

Please, stay away from this website.
The clothes they sell are terrible. Not worth its money.
The quality leaves much to be desired. Cheap clothes made of the cheapest material they could only find. It should be for free.
It's also very hard to get a refund, don't even bother trying it, they will ignore you.
In general, I really don't understand how they are still running this business providing the most terrible service. It has to stop one day.

I ordered 5 dresses on September 2, 2017. I received two dresses on September 22nd from Dubai and the other 3 on September 25th from China. Their clothes are very poorly made and did not fit properly nor did they match the quality of the online photos.

I emailed [protected]@stylewe.com to request a return label for 4 dresses. Their return center is in China. It took 3 requests before I finally received the shipping address. They kept offering me a deal where I would keep the dresses in return for a small percentage refund or store credit.

I followed their return instructions explicitly, shipping the dresses via USPS International Priority Mail (6-10 day delivery). It cost $51.50. My package cleared customs on October 5, 2017 at 8:34 a.m.

StyleWe refuses to refund my credit card for the return. As they have with many others here, they insist that they have not received the package. They keep offering me store credit. I don't want their low-quality clothes that do not fit properly.

I have filed complaints against them with my credit card company, the USPS, The Federal Trade Commission, and will continue to pursue other venues for reporting fraud.

I'm usually a pretty smart shopper - I loved the looks of the StyleWe products and they claimed to have easy returns. No, no, and no again. The clothing was awful - poorly fitting, inferior fabrics, and not even remotely appearing like it did online. I attempted to return my $125 order - only to learn it would cost $35 to send it back to CHINA. There is no wiggle room with this. I even appealed to PayPal and they still said I had to send it back to China. Please do not make the same mistake I did. Shop locally and make sure you have a good, easy return policy from the store you shop in.

I'm trying to buy the Shift Casual Bateau/boat neck long-sleeve sweater, number 1LWO953DE4. I've bought half a dozen StyleWe items and love them all, but your website suddenly has shown up in another language -- Arabic or Asian, which prevents me from purchasing the item, which is $62.10 on your Flash Sale.

The language change has happened during the past week and there seems to be no immediate online resolution. I'm still interested in buying this above-cited item, if there is a way to resolve this issue. My thanks in advance for any assistance you can provide me.

Today is Monday, October 10.