StyleWe
reviews and complaints

I purchase on line a mid lenght beautiful red dress, it was supposed to have been size medium.
However it looks more like a very, very small size, and when i tried the dress it just did not fit at all. Too small!

therefore please send me instructions as soon as possble of where to send the dress back, and since they are not make with the correct size, this time i may need a large size.

Order # 1q649369
shipped on 01/26/2017 - received 01/28/2017
red a-line bow 3/4 sleeve midi dress
designer: multiflora
sub-order: no.1958459
sku: m19k3coc
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celeste greig
9124 crebs ave. Northridge, ca 91324
[protected]
[protected]@msn.Com

thank you so much, and i look forward to a prompt response.

I am most disappointed with the ethics of this company. I purchased what I thought was a well made sweater for my 92yr old grandmother for Christmas and mailed it to her in New Jersey; I am in California. When she went to put it on last week she noticed a 4 inch seam on the shoulder was not sewn. I reached out to StyleWe via email asking for an exchange which was well within the 30 window from Christmas. I was told under no circumstance will they accept past 30 days of the purchase date which was early December. I tried to explain the situation with the only purpose of an exact item exchange however, I heard back from 5 different customer service reps answering my inquiry all stating they will not help us. I'm shocked! Apparently they do not stand behind their product and obviously offer zero consideration to help their clients. SHAMEFUL.

Returns are a nightmare with StyleWe. They have made the process so difficult that it is nearly impossible to complete. There are multiple steps just to request a return; and there are multiple tasks to complete after you have mailed back the package--at your own expense. Obviously, they are trying to discourage returns. And no one at StyleWe is an English speaker, so the many emails you need to send asking how to comply with the return requirements are answered confusingly.
Since the company is in China, but returns are sent to a California address, it takes a very long time for the return to make it back to StyleWe, resulting in a long wait time for your refund.
Returns are necessary, because none of the garments is anything like its on-line sizing description. In general, garments are tiny--not sized for western nation women--even though the dimensions are given and we select sizes based on the dimensions.
Oh well. Interesting designs, but impossible to deal with.

person I chatted with about how to launder the sweater dress told me she wasn't a laundry expert. Offered no help and stopped talking to me. Is there a number I can call or an address to send complaint to? will never attempt to order from them again. Ater reading all these complaints, I suppose I should be grateful. My request is that someone important resolve this companies problems and rudeness. happened Jan 5, 2017.

Placed an order with Stylewe in July 2016. Item that arrived was significantly different from its description - namely, it said made of silk/cotton when in fact it was made of cheap polyester. Stylewe refused to correct the problem and I had to return the entire order and pay return shipping myself even though it was Stylewe's fault - bad company!

That's not the end of the problem - until this day, end of December 2016 Stylewe acknowledges that it owes me full refund, agrees to pay it, but does NOT do it! The very last "offer" from Stylewe was to refund my money minus 4% fees. Are you kidding me?

Worst company I ever dealt with. Anyway I am definitely going to speak with consumer right's lawyer and since there are so many US based consumers that were wronged by this company I am sure that lawyer will jump on opportunity like that to file Class Action lawsuit. I know that I will actively help with this!

Also I found out that Stylewe has physical presence in US including assets, which is a good thing if you are looking to

First of all, i received a first order. I only tried on one item and made another order. None of the items in the second order were satisfactory, woven incorrectly, such that the shoulders did not match the garment and looked as if the item had been hanging in someone's closet for many years. I called customer service and was told to supply pictures. I did so, the next message said that i could receive a 30% discount. I said i didn't consider the items wearable. They then refused to pay for postage, but failed to tell me that and continued to ignore my complaints until their 30 days window for returning items. Now they tell me i can only get store credit. Who would want credit from a company that sends inferior items that wouldn't be sold with out markings telling one what was wrong with the item. By then i had tried to wear the second item in my first order, it had the same problem as all the second order items. Improperly woven. In other words, crap!

This company is fraudulent and should be banned. Don't do business with them, they are crooks. Complain to your credit card company if you are unfortunate enough to have ordered something from then. Go on customer sites and warn others.

I am requesting a refund of my money and postage to send them back the order.

I'll contact the president of this company and complain, do the same. I rarely complain about a company, but in this case, they thought they were putting one over on me, think again.

Join in warning others about this company...

Beware beware - I rarely take the time to post feedback. I ordered 6 dresses and 1 top and it has been no short of a nightmare.
Beware of the following:
1. Size chart does not match with the actual size of dress. The dresses do not fit north american women! Their actual dresses are at least 2 sizes or more off!
2. If you pay for expedited shipping - you certainly do not get. My order was shipped from 4 different locations and it took weeks to receive them all.
3. When you request a return, they take their time, though they are quick to take your money.
4. When they process a return, you do not receive back what you paid! If the dress subsequently went on sale, you receive only the sale price back!
5. You cannot talk to a live person!
6. If you send an email you receive several responses from different people and it is confusion. Not every response is the same - so it appears they make it as difficult as possible to get the right information to you!
7. The quality of the material represented is not the quality of the material you receive.

I returned 5 dresses and kept 1. The dress I kept was poorly constructed and did not fit - I liked the style so I took the dress to a seamstress and she remade the dress - so I effectively paid double! I would never order a dress or any clothing from this company! If you like the styles they show on line then take the picture to a dress maker and have it made! Good luck!

This company Stylewe should not be allowed to sell in the US market as stated in a complaint by a previous complainer. Their products are cheap looking and full of irregularities. They have no customer service number and you can only communicate via email (which is unheard of in this day and age). When they finally reply, they are rude and downright disrespectful. They have no regard for the customer. I made a purchase from them and when the item were not satisfactory I tried to return it. They told me I had to pay for my own shipping. No problem there. But they also said the only way you can be credited is if you send them a tracking number. I complied. This is where it got crazy! After doing everything they asked for they email and said they would only credit me $100 of the $$150.00 of which I paid for my item. I asked for an explanation and the sent me a ridulouculs spreadsheet that made no sense at all. The information was unreadable, which I think is the point. I gave up arguing with them. I decided to take it as a lesson learned to not purchase from a company that hides behind email and then got nasty when you ask why your purchase is taking 3 to 4 weeks to ship. HORRIBLE!
SAVE YOURSELF THE HEADACHE PLEASE!

I purchased a dress from StyleWe I need to exchange and cannot get the information from the company on how to return. The information for exchanges is an email address, and noone replies to a request for being able to return it. This happened with a prior purchase that I made with the company, and I could never return something which was too small.

Lisa Glow

On 11-21-16 I purchased this dress under order #BL557573. I called within 15 hours of ordering the dress to change the size. I was told it had already shipped and that I could return or exchange it when it came. The dress was way too large. I have been trying to request a return and am being denied because they are telling me that it was a final sale. It was never called a "final sale" nor "clearance" when I placed the order. I watched online and a few days after I had placed the order, I saw it go to a "clearance" status. I have sent a copy of my invoice to prove that it was never designated a final sale to me. They will not give me a refund or exchange now.

I would like an exchange label. This dress is to small I need a xxxl in order for dress to fit nicely without having it altered.
Final details for order #bm559037?
Shipped on 2016-11-22
1 item
Barcode #: b g [protected]
Note: black paneled flared sleeve elegant mermaid midi dress
Size needed: xxxl-
Designer: qili
Qty: 1
Sub-order: no. 1758781
Color: black
Sku: mi8478bb

Size returning: xl
Designer: qili
Qty: 1
Sub-order: no. 1758781
Color: black
Sku: mi8478bb

Thank you very much

Upon receiving a notice stating that my dress is on indefinite back order, I emailed in less than 24 hrs. to cancel my order requesting a confirmation email to that effect. Two weeks later that has not happened and the charge for the dress was listed on my c. c. statement two days AFTER the cancellation. This has been the most difficult on line store to deal with.

I ordered 3 dresses order no: bc543934. Received them very late. When they arrived the fabric is of poor quality and craftsmanship. Not as advertised in the photos or the description. I sent an email in 11/20/2016 requesting to return two items. Item no 1704471 sku mia90fc1 and item 1704473 sku miae2f32. They email me back on 11/22/2016 they want photos . I sent them a photo of damaged item on 11/29/2016. They email back 11/29/2016 offering me a 15% refund or 20% store credit. I want to return 2 dresses for very poor quality for a full refund and understand i have to eat it on the shipping cost. They send another email on 11/30/2016 offering me a 30% refund. Again i want a fully refund and ask to provide me a shipping address for the returns. No contact to date 12/01/2016

The Company StyleWE should not exist on the US market. This is scam from China. They used to prep[are a good website, however, the product shown on photographs do not correspond to the real when you receive it and tried it.
Size is not for Americans, the quality of fabric is TERRIBLE. Service is rude and unprofessional. They do not provide any information how to contact real management who lead their company.
My order came 17 days late of that what was promised. I wanted to refund product but they said they cannot because the product was already shipped. Then it became clear that it was not shipped yet, so they have even provided me a tracking number, though the product was not shipped . After making them troubles, they finally SHIPPED THE PRODUCT WITH ups, IT WAS DELIVERED IN 5 DAYS. The product has TERRIBLE quality, the fabric is so rigid, that you feel like you are wrapped inside of the aluminum foil. The size corresponds to Chinese figures, and doesn't fit to any Caucasian type people. This company should not allowed to operate on the USA cyber market space. This is a scam and destructive business misleading US customers.

I order the above mentioned dress over a month ago from my facebook page through stylewe and have not received the dress although it was charged on my tjxrewards/sncb visa credit in the amount of $83.00 showing on my bill which arrived today, black friday.
Please cancel my order for a dress I never received and credit my tjxrewards/sncb visa credit card in the amount of $83.00 immediately upon receipt of this complaint.

I placed two orders.

It took them over 10 days to arrive. I tried to cancel, they refused. After receiving the product, I realized the sweater was too small. I tried to return, however, I need to pay for return shipping.

After all the trouble, they accepted my return and however, it will took another 10 days to get refund. The service is terrible.

One of the product that I really like, I tried to keep. Unfortunately, the sweater was tear off. I requested for exchange. They did send me the new sweater immediately that I was very happy. However, this time, the quality of the sweater is still pretty bad. Therefore, I decided to return on 11/7/2016. However, as of today, I still have not receive the refund.

The service is terrible. Their design is pretty good, unfortunately, I still will not order in the future.

I decided to order from StyleWe and had a terrible experience with them. I wasn't sure about this website because there were a lot of positive and negative reviews. I decided to give it a try because I loved their catalog and prices. Ordered a dress and received it in a timely manner. But unfortunately my dress was way too small, it did not fit me. When I ordered I followed their size chart and still got a wrong size. Maybe that was their mistake or maybe there was something wrong with their size chart, I'm not sure. Anyway, I will not buy from StyleWe ever again.

I ordered a dress from StyleWe and it arrived late. The quality of the dress was poor so I decided to return it. I contacted the company and inquired as to how to return it. The response was that I could keep it or get an exchange. I told them I did not want either but instead wanted a refund upon returning the dress. So far they have not agreed to even give me the address for returning the dress. This website is a scam. No one should shop there. No one.

They obviously have no desire to resolve the complaint. I emailed them several times and went on line and "chatted" with their service rep.

BE WARNED. THIS PLACE IS A SCAM. DO NOT SHOP AT STYLEWE.

Stupidly, I thought that if I kept ordering these gorgeous images that thet next would fit. I mean they zipped up, but they aer cut so short waisted that no
Hourglass shaped body at all can wear them. Basically all their set in waistlines are way way up the midriff.
I wish I had automaaically sent all back. I kept ordering lured by the photos and beacsue I was feeling like I needed retail therapy and they looked so pretty. Had I had the knowledge that "they are all cut" for asian bodies with short torsoes, I would not have just stuffed dress in closet, ad ordered another. There are no peple to talk to here. They hav not set up humans yet. The chat people pacify you but even ifyou can be on time to return the items (which is impossible because they firstly don't issue retrun slips in any organized way, but demand a postal code and say "sorry we don"t know how to read postal codes froom usa"
They keep you buyig because you can't believe this is really a circus game to defraud ladies of money. Suddeny all become "too late to return" withintheir scheme beacsue they have held you up beyond retrun time. One lady said you could get a discount for items not rturned but unable to wear but neither of us could figure out how to make this hapen. I am a total trusing jerk... I spent thousands on these dresses and have worn not a single one. The high waist makes one look pregnant and feel like a sausage (look at the models, even on the tiny ones you can see the waist line is disguised with a belt or whaterver. It is two inches above the natural waist of the model. I tried some dresses that were shifts with no waist and the matrial was so chincey, so cheap, so wrikley, or it was
Stamped out on some machine with no tailoring at all. Ok I sent a few back. Inch by inch my card said 100 returned from stylewwe but I have no idea if this matches the 15 I rteurned. I got one cuz the flowers were at the waist and t hot it would compensate for the no waist look it came anf flowers were all up and down the f ront of the chest and down the belly so I looked, not curvy as I had wanted, but lieke a flowered billboard,. This is stealing, it is lead on and decepton. I think some (kittie, rita, kaillee) may have been of good will but they don't seem to speak english nor to feel they ahve to kep their stories straight.. If I could get a refund or send back my 15 too late dresses I would just consider it another lost cause in life. But they don' care. Get the money and run. Plus they charge when you order, credit your card back, and charge when you receive the order so it is impossible impossible to reconcile your own account.

when items are returned they keep the taxed paid on the returned item. This is called stealing and I am reporting them to the BBB.

Here is the email from StyleWe directly indicating tax paid is not refunded.

On Nov 3, 2016, at 4:17 AM, Mavis-StyleWe wrote:
Hi Saraijiron,

The discount is distributed by system.

We are sorry that the tax will not be reimbursed.

We have over 100 new dresses online. Our flash sale starts at noon ET everyday features different designers fashion. We hope to see you again at StyleWe.

Best regards,
Ace
StyleWe
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