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[Resolved] Stylewebuyer beware - this site is a scam

Review updated:

I have been waiting for a shirt to be delivered for 3 months. Stylewe (They're in china) misaddressed the package and customer service won't get involved because it's "inconvenient". I've spent 2+ hours with usps and dhl and the package is already going back to china. Stylewe won't issue a refund. Why?? Who knows. Here's the email chain and you can judge for yourself if a cute shirt is worth this con job:======================================================To: stylewe servicesDate: mon, mar 14, 2016 at 8:18 amSubject: re: request received fromClearly, you did not read my email. I have already contacted dhl and usps. The package was not destroyed it is already en route and coming back to you. You will absolutely refund my payment for a product that you have not delivered. I could not care less about your inconvenience because what you are doing is illegal. You can not charge someone for a product and then refuse to deliver it. Issue this refund or I will pursue legal action because customers in america need to know about the same you are running. If you do not issue this refund immediately I am also filing a complaint with the better business bureau and canceling my stylewe account. On sun, mar 13, 2016 at 11:28 pm, stylewe services wrote:Dear customer, So sorry for that. We are so sorry to make this mistakes. But can you pls contact the local dhl to get you package in this case, it will more inconvenience for us. You tracking number is xxxxxxx you can track the details in its official website. Pls contact your local dhl(Tel:[protected]) to get your parcel. If you don't sign for the parcel in time, it will be abandoned or destroyed and we can't issue any refund as well. Looking forward to your prompt response!Have a nice day!Best regard,MayStlyeweOn saturday, march 12, 2016 at 11:45:57 pm utc+8, customer wrote:This is absurd. You made the mistake (My address in my stylewe account is correct) and I just spent an hour trying to track down this package. It is apparently now on its way back to china and both dhl and usps have told me it's the shipping agent, that's you, who is the only one who can fix this. Cancel my order and refund my purchase, i'm not going to wait another 3 months for this shirt. On mar 12, 2016, at 7:06 am, stylewe services wrote:On mar 12, 2016, at 7:06 am, stylewe services wrote:> dear xxxxx>> http: / / webtrack. Dhlglobalmail.com / ?Trackingnumber=>> it showed the address is wrong. Could you please contact the local usps to get your parcel. >> the tracking number is xxxxxxx>> joanna

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • StyleWe Customer Care's Response, Jun 20, 2016

    Hi kimtwright,
    Sorry for all your unsatisfied and the delay reply.
    Our main fulfillment center is in China. We have office in China and return center in US
    Could you tell us your order number so that we can check and handle this issue for you ?

    We valued your business and We promise you we will settle this matter at the best way we can.
    If you run into any issues, feel free to drop us an email ([protected]@stylewe.com)and we will get back to you ASAP.

    Best Regards,
    Hailee
    StyleWe

  • StyleWe Customer Care's Response, Jun 21, 2016

    Hi Kim,
    Sorry for your unsatisfied and all inconvenience caused.
    Could you tell us your order number so that we can check and handle this issue for you ?
    We value your business and we will try our best to help you resolve the problem.
    Thanks for your help.

    If you run into any other issues, pls contact us via [protected]@stylewe.com
    Best regards,
    Kitty
    StyleWe

Ki
Mar 14, 2016
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Comments

  • Mi
      Mar 19, 2016

    i had to wait for my order for more than 2months and it was very poor quality when I finally get it.

    0 Votes

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