SUBMIT A COMPLAINT

[Resolved] Stylewe / black paneled flared sleeve elegant mermaid midi

I would like an exchange label. This dress is to small I need a xxxl in order for dress to fit nicely without having it altered.
Final details for order #bm559037?
Shipped on 2016-11-22
1 item
Barcode #: b g [protected]
Note: black paneled flared sleeve elegant mermaid midi dress
Size needed: xxxl-
Designer: qili
Qty: 1
Sub-order: no. 1758781
Color: black
Sku: mi8478bb

Size returning: xl
Designer: qili
Qty: 1
Sub-order: no. 1758781
Color: black
Sku: mi8478bb

Thank you very much

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • StyleWe Customer Care's Response, Dec 09, 2016

    Hi zebrapepper,
    Sorry that you are not satisfied with the item(s).
    Items can be returned within 30 days since delivery date (except for final sale items and swimwear).

    Kindly please log in the website and go to You - My Orders.
    There is "View Order, Return/Exchange " option in the specific order. You need to click it to submit the request and you will get authorization from us. We will reply you with return address by email after then.

    Please log in the website via computer as the feature is not available on mobile phone APP so far.

    You can check the return policy here :https://www.stylewe.com/information/information?information_id=9
    Thanks for your cooperation.

    If you run into any issues, feel free to contact us at any time.

    Best regards,
    Hailee
    StyleWe

Ze
Dec 05, 2016

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