StudentUniverse
reviews and complaints

Hi there,

I have talked to your customer service today. Due to lengthy visa processing with US embassy in Sydney, I can not make my conference anymore. I have to cancel my trip. Unfortunately, Student Universe customer care told me that the ticket I bought online on 17/03/2017 was non-refundable. Dodgy enough, the money was taken from my credit card within a second while I had no chance to agree with a non-refundable ticket (proof of money taken and request to help desk next day to have a copy of ticket is attached). As I am dealing with an exceptional case and Student Universe sold the ticket without my consent or information about the cancellation policy, I want to make a full refund on my ticket as soon as possible. Please let me know if we should discuss this further.
Regards

Saeed

My Name is Syed Zakir Hussain from Pakistan. I applyed 3 month ago for Payneer Card but my card don't recived .
I text for help on facebook many time but he don't reply me and after help my card deactivate.
I am so confuse and so sad to the payneer managment on pakistan.
please help me to create ATM CARD, my account regester on this email ([protected]@gmail.com).
I am thank full to you .

I called StudentUniverse to get a refund on my flight, and I repeatedly told the woman on the phone to cancel my flight under my name and not my friend's. I even confirmed with my birthdate, but she just said "yeah, yeah, yeah whatever" the entire time, and it turned out at the end that she didn't cancel my flight, but my friend's instead, and she was going to go! Since they couldn't change any cancellations, my friend had to get her's cancelled as well, and I just think that this is ridiculous because of the lack of care that customer service had. It was a serious issue because my friend really wanted to go.

I am very dissapointed in Student Universe. I have been travelling with Student Universe for years now and recommended to so many friends. I was told I had 24 hours to change my flight and when I called within 24 hours of my confirmation they were not willing to make the change because apparently it had to be from 24 hours from booking the flight. It makes no sense to me that without a flight being confirmed, why the time starts. Words can not describe how disappointed I am. In the name is the word "student" yet they have no empathy for a student's financial problems.

I am still willing to travel with Student Universe for the many international flights I have to take this year if I can just have my one issue resolved. All I ask is to get a refund so that I may book with Student Universe again a ticket that is more suitable for me.

I booked a flight via StudentUniverse and next day I contacted them and said that I wanted to get my booking cancelled. I changed my plans and wasn't able to go on a trip.
They said that there was nothing they could do and that they were not able to refund my money. But it was clearly said on their website that there was a possibility to cancel and I was aware that they would take 25% for cancellation service. But for some reason they didn't want to do that! And I asked what was the reason they said that flight was an exception. That was what they said, but I don't believe them and in my opinion they are just a bunch of liars who stole my money. Keep away!

Good day sir my name is Esther Onyinye.please i have a complain to make my account on badoo has been blocked since last year 2016 please it is my mistake i fair to upgrade my account please sir sorry for my mistake i am begging please reopen my account as soon as possible thank you my phone number [protected] hoping to hear from you soon.waiting patiently to hear form you fast.

Hai i am a studient recentl i took my mom for walk she is 75 at neredmet road opposite to bhavani textiles and there was full of traffic jam i could not take her on the foothpath as there was a car parked in the foothpath near to reshiba jewellery foothpath is ment for walking not for parking so i request to do something about it as other people as find it difficultly to cross

Biggest joke of an organization if there is ever any issues with your flight. my flight was changed on me to later without my consent. I tried to switch to an earlier flight and gave them 5 days of flexibility. They claimed it was impossible, kept blaming the airlines, and had the worst customer service. The reason is that they have no relationship with airlines and purchase very few flights in bulk. If they were able to change my flight, they would have charged an extra $100 fee on top of what I already would have to pay to change it because I went through StudentUniverse. I would never use this business again because it has a terrible model and poor service.

I booked a so called BOLD ticket to Colombia, and the Colombian Consulate didn't return my passport on time, so I asked for a help from studentuniverse to reschedule or so mutual solution. They refused and kick the balls with the airplane company, and lied about they can't do anything, which have been confirmed their supervisor at SU has the authority to help. But they just gave me cold attitude and refuse to do anything. I know it was my problem that I couldn't make the trip, and I know the rules is the rules, but I never experience anything like this in the United States while any other customer services will try their best to HELP the customer or to solve the problem, or even provide mutual solution, instead of simply kicking the ball out of your own responsibility. Not every single person can handle 500 dollars' lost in vain, and just pretend nothing hurts. Actually in my case, I am the most innocent victim, because of passport, and then I have to take the fully responsibilities. That's not fair, and the attitude student universe were refusing to help is very very disappointing, I simply can't believe this is the customer service that I deserve after being a loyalty customer ever since I got to know Student Universe. And the worst thing is, the ticket I booked wasn't even a cheap one! but you call it bold ticket so that you bully your customer and get out it easily... Thank you for being NOT helping and being a boss! #GAVEMYMONEYBACK #STOPbullyCUSTOMER

I used the services of the company www.studentuniverse.com. I booked flight through them, and they seemed to be so helpful. I tried to cancel the booking, because I have some serious problems, but when I contacted them, it turned out that they weren’t interested in returning money or helping people. Just avoid these guys, because no one from this company really cares about their customers.

A month after my first flight had been deemed ineligible for my trip to Italy, I booked a second flight. While waiting for the consulate to approve my second flight, I submitted a transaction dispute for my first one. To put things in perspective, I'm leaving in July, and this is the first time I've traveled alone like this, so I just wanted to get everything done asap before the time gets the best of me.

Student Universe refused to refund me the first flight, so I had my bank involve and they disputed the transaction for me. Now Student Universe determines to screw me over with my second flight, by canceling it, if I don't agree to pay for the first one.

Since the flight is tied to the eligibility of my visa documents, and I'm leaving in 4 weeks, I don't have enough time to send my paper back to the consulate and have them approve another flight. It would take them at least a week to even get back to me.

I have been planning for this trip for a very long time and cannot afford to skip it all, so I will unhappily pay for both flights. Student Universe has greatly dissatisfied a customer.

Scam, scam, scam. Don’t buy any tickets through the company www.studentuniverse.com. I ordered 2 tickets, but these scammers overcharged me and provided fake confirmation number. I argued with them within couple of weeks, but they continued to provide some fake info and only told that they needed time in order to solve this problem. These people are scammers and liars, who promise a lot, but in result you get nothing. Please post your comments about this company.

I booked my flight to Bolivia months ago for my study abroad program for my Masters in Public Health. Shortly before I left they emailed me and said my return flight had been altered due to airline scheduling and I needed a new flight. They booked a different flight which would get me home much later. A month before I was to return home, I emailed them asking were there any flights that would get me home earlier. The representative emailed me back stating once a flight was confirmed there were no changes. This was outrageous since they were the ones who re-booked me to a later flight. If I did not confirm their choice I would have lost my entire return flight reservation! This is poor customer service and business practices to switch customers and not accommodate them when it was not their fault in the first place that the flight was changed.

Even though they make it clear that they are hardnosed about their change policy, they know they are dealing with cashless students who jump stupidly at a cheap quote for a flight. Of course, when our daughter's emergency occurred (heads up, parents), which was that she got left in the Athens airport after her stupid friend booked flights without knowing that 1:40 means a.m., a call to Student Universe brought this great news: we can't change your original flight at all, because we don't "use" Athens airport. Or something like it. They were happy to charge her $425 to cancel the flight she was supposed to have taken from Spain, however. We opted NOT to pay for that privilege, since they would not even reimburse the portion of the flight left after the change charge. They are jerks and headed for a special hell full of people who take advantage of college students who either don't have money or call their parents in the middle of the night with an emergency. No one should ever depend on these people, because they simply don't care what happens to anyone who uses their services. Stick to airlines who might care if they strand you, even if it costs more.

Do not utilize Student Universe Services. Extremely poor
customer service almost no knowledge of how the travel industry works. I was on
hold for over twenty minutes every time I called assistance. Just think of this
when you or your children are traveling abroad. Student Universe would not make
the calls that they and only they needed to make to the airlines. The first
contact would not help me because they are not trained in what their job is and
they refused to transfer me to a supervisor or manager. The travel deals
through Student Universe are no better than any other travel agency. So why use
a travel agency that does not support their customers. My recommendation is to
use any other travel agency other than this one. It is very apparent that
Student Universe preys upon student traveling as a parent I am appalled by this
company.

So I bought plane tickets through the website Student Universe for my study abroad trip to Argentina. After I bought them, I logged into my account to check all the details of the flight so I could write them down. But when I went on the website and logged in, my flight I had just bought didn't show up. I called them and they vaguely tried to help and told me that it should show up. I tried again, but still nothing showed up in my account about buying these tickets. I called yet again, and they gave me the details I wanted (plane numbers and times of leaving) in a brisk way and were not polite at all. Terrible customer service! But at least I had the information and then they told me that this time for real they had fixed the problem and I should be able to see my flight info on my account. But no. It STILL didn't show up. So I gave up... I would NOT suggest using this company, even if it saves you a couple hundred on tickets. It's not worth it to deal with this rude and unorganized company.

I have booked the air tickets on their website for the first time. I have to say it did badly. I can't believe that the tickets I have bought is more expensive than the tickets shown on their website couple days later.They are totally the same airline company and the same date . I called to them but didn't get a satisfied answer. Like others said: the customer service is useless. So I will never book the air tickets on their website. NEVER!

This is the most lunatic website that I had business with. Last night I was charged a total of $800 in my account, have tried calling the poor quality costumer service that made me wait 30 mins just to tell me that the person taking care of this is not available. The next day I called them again they told me they're gonna call me back but they did not! I've sent fraud claims to my bank, blocked my card, and got a new card, and guess what they just charged me another $400! So in total they have charge me $1, 200 without any authorisation. This is crazy. I am an international student, only studying in california without any income, and that $1, 200 is part of my allowance! Last month I struggled living off from my friends. Studentuniverse told me their payment has been reversed by my card and so they're charging it now. Okay, if that's the case please stop sending emails, start sending evidence about the reversed charge! And when did I get the credits back because I don't remember receiving any credits back on my card. I bought tickets to paris for last winter break and definitely sure that I have made a complete payment of the whole price, since my mother has sent me twice the amount of the tickets and my bank account has not stated there is any reverse payment. Don't ever buy tickets from this website. Their costumer service is very poor, they make you hold, transfer to another staff, and gives you no result in the end. Don't ever buy anything from this website if you don't want $1, 200 to be taken from your account for no reason. They have definitely crossed the line!

Paid $550 for a flight booked with studentuniverse.com. Due to a medical emergency I had to cancel or move the flight to a different date. Called student universe and they demanded $280 just to change the date of the flight. I asked them "What if the new flight actually costs less than the new one? Do I get a reimbursement for the difference?" Their response "No. We would call that AN EVEN EXCHANGE". So If I were to book a new flight in the winter (when its less expensive) for say $400 I will have in effect paid Student Universe $830 for the flight (included the rebooking fee). So bottom line is if you want to change your flight you they make you pay the price of the original flight plus $280 and will not refund you the difference if the flight is less expensive
Now if you want to cancel it's $360 for my $550 flight. That's a 65% penalty. Unheard of.
Bottom line, Studentuniverse.com is a BOOKING AGENCY. It has nothing to do with the airline you booked your flight. You are at the mercy of the unscrupulous studentuniverse people and their unintelligible call center operators (their call center is in India, don't get me started).
AVOID the shoddy booking agency that is STUDENTUNIVERSE.com

Student Universe preys on students and people who are desperate for a good deal. I really needed a plane ticket. There was this great deal for around $1, 000. A round-trip flight to Italy for just a little over a thousand dollars. I couldn’t resist. Sadly, each time I tried to purchase this flight I’d receive an error message. The Student Universe error page would state that it’s probably due to another tab or that this airline doesn’t have enough seats for that particular flight. So all day Friday I would come back to the site and see that same flight still showed up with the same amount of seats. Sure Student Universe would remove it, but it’d be right back the next time I did a search. I looked around at several sites. The expense of what I could find scared me. I thought that if I didn’t purchase one of their tickets then, which were the least expensive I could find at the time, that I wouldn’t have the money to buy a ticket later. Now, just this morning I see another ticket on Student Universe, albeit from a different airline, that’s even less expensive. If you decide to use Student Universe don’t let them scare you into purchasing a ticket just because it seems like they’ll only get more expensive. This is a scare tactic I should have spotted. Hunt wisely and don’t be prey to vultures like Student Universe.