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StubHub / Scam and cheating

Posted:   User 
Complaint Rating:  67 % with 3 votes
67% 3
Contact information:
United States
I wanted to reward a friend with tickets to a Yankee game - one of the final games of the year. I decided to purchase tickets from StubHub. I realizing the tickets had been marked-up; nevertheless, this was a special event.

Not including the tickets, I spent $4k to in hotel, air and more just to travel to and from NYC.

The "expensive" tickets: over $2k.

The original owner of the tickets: A Yankee season ticket holder. Ask me for his name.

When I attempted to use the tickets, the Yankees refused me at the gate. The tickets are invalid.

I telephoned StubHub. The phone rang and rang. I telephoned back and was placed on hold for - well, I gave up. How is a fan going to resolve a serious problem at the gate, when StubHub places us on hold forever?

I complained to StubHub. I was sent the Invalid Ticket Claim Form" and was tolded by Deju, "this type of situation is rare..."

Deju: "this type of situation is rare"


A StubHub representative, Sue at [protected], telephoned me prior to receiving the form. She encouraged me to complete the form and return it ASAP; she too stated this type of situation (selling tickets to fans that are fake or invalid) is rare. She said that she would be back in touch with me; that if I wanted to phone her I could...but that her voice mail (at customer service) doesn't work.
Complaint comments Comments (4)    Updated: Complaint country United States Complaint category Online Scams


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N  16th of Jul, 2009 by  User  Agree Disagree 0 Votes
I've had some bad experiences with StubHub, too. That's why I mainly like Ticketliquidator or TicketsNow. Although, overall, I think Ticketliquidator has lower prices.
N  16th of Jul, 2009 by  User  Agree Disagree 0 Votes
Ticketmaster is the way to go.
A  23rd of Jun, 2010 by  User  Agree Disagree 0 Votes
since when is buying and reselling tickets at a higher cost not called SCALPING? this is [censor]ing illegal and should be stopped.
N  18th of Jul, 2015 by  User  Agree Disagree 0 Votes
Sold tickets through stubhub. The buyer of my tickets resold my tickets. The buyer of my tickets claimed I sold the tickets multiple times. I m not going to get paid now. BEWARE. Stubhub protects buyer but not the seller.

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