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1.0 27 Reviews

Stripe Complaints Summary

0 Resolved
15 Unresolved
Our verdict: Engaging with Stripe at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Stripe reviews & complaints 27

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Stripe Fraudulent and Incompetent: My Disappointing Experience with Stripe's Refund Policy

I am extremely disappointed with the service I received from Stripe. I wish I could give them less than one star. My experience with them has been nothing but a runaround. They are holding a refund of $7,400 hostage for one of our clients. This has completely ruined the trust we had with our client. I was promised that the refund would be processed by now, but it has been 20 days (15 business days) and we still haven't received it. I will never use this company again. Their policy states that refunds should be processed within 5-10 business days, but it seems like they don't care about their own policy.

I find it very fraudulent that Stripe is engaging in this kind of behavior. They withdrew the money from our account over two weeks ago and have not released it to the client. I have lost count of how many times I have called them. They make it seem like they are being helpful by answering the phone quickly, but it's no use when the representative can't do anything and keeps telling me that they will have to email their tier 2 support because they don't operate via phone. Then I get an email with no explanation, just a promise that I can expect the refund in a few days.

I was finally able to speak to a supervisor, but that didn't help either. He assured me that I would receive the refund within 24-48 hours, but that was last Thursday. It's now the end of the day on Tuesday and I still haven't received anything.

This is complete incompetence and fraudulent behavior. Stripe is a BAD company and I would not recommend doing business with them. The only reason to use their services is if you want to ruin your reputation with your high-value clients. Other than that, look elsewhere.

Dear Stripe, when do you plan to issue the refund? You have already taken the client's money and our money. Where is this money? Is it just sitting in your bank account? Do you realize how much money we have lost trying to get you to do your job? We have called you probably over 10 times, sent numerous emails, and wasted so much time.

Will you reimburse us for our time? Holding people's money and making them do your job for you is a sure-fire way to ruin morale and waste resources. Please complete this refund as soon as possible.

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Stripe Stripe is a Crooked Company: Stay Away and Choose Paypal Instead

I gotta say, I made a big mistake when I decided to use Stripe instead of Paypal. I sell online webinars and educational material through a membership subscription, and once my membership got over 500, they started holding my payouts. It took a lot of inquiries just to find out that they considered my business HIGH RISK, even though I barely have any disputes. They blamed a mysterious fraud charge for holding my money, but I don't buy it.

Their customer service is a joke, too. You can only talk to them through email, and they all give the same generic response. They keep telling me they're checking into it and that they understand my frustration, but they're not doing anything about it. Currently, they're holding over $12,000 of my money, and I'm not getting any answers.

I even gave them free membership to check out my account, but they're not doing anything. I'm pretty sure they're just stealing my money and making interest off of it. This is a crooked company, and I'm not the only one who thinks so. The Better Business Bureau is getting flooded with complaints about them, and they're not doing anything about it.

If you're a startup, stay away from this company. Paypal may have its issues, but it's a much safer choice. I've even lodged a complaint with the Federal Trade Commission and I'm laying the groundwork to file a civil action against them in Federal Court. This is the only thing that will get their attention once they have enough lawsuits lodged against them.

Their customer service is TRASH, and they're just stealing money from people. Don't pay attention to any of the positive articles you see online. Check the Federal Trade Commission and BBB if you want the truth.

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Stripe Nightmare Experience with Stripe: Incompetent Support and Endless Verification Requests

Stripe is a company that I had high hopes for, but unfortunately, my experience with them has been nothing short of a disaster. I opened an account with them a while back, but I didn't need to use it until recently. However, when I tried to log in, I found that my account had been locked. I assume this was because I hadn't used it in a while.

When I tried to unlock my account, Stripe asked me to verify my identity by providing the date of the last two transactions on my account. The problem was that I had never used my account, so there were no transactions to provide. It took me two whole days to get through to their "support" agents that this method of verification was not going to work.

Eventually, I was asked to send a photo of my passport with the date of the day written on a piece of paper next to it. I did as they asked, but the agent claimed that he couldn't see the date, even though it was clearly visible in the image. It took another two days to convince him that the date was there and that he could see it with his own eyes.

But then, the agent asked me to write the date in my own handwriting. This made no sense to me, as they had no sample of my handwriting to compare it to. I could have easily gotten someone else to write the date for me. Nevertheless, I complied and sent them a new photo of my passport with the date written in my own handwriting.

Over the next three days, three more agents got involved, each asking me to do the same thing. I sent them the same image each time, but they kept asking for it again and again. When I asked if my account had been verified, they didn't reply for another day or so.

After I posted a review of my experience on Trustpilot, they finally responded, asking me to send an email to their "special" help email address. I did as they asked, but it's been five days, and I still haven't received a response.

Since then, I've received 31 emails from them, all asking me to provide the same ID information that I've already sent them. It's been a complete nightmare, and I still don't have access to my account.

I wouldn't recommend Stripe to anyone. They're completely incompetent and seem to have no idea what they're doing. It's hard to imagine anyone willingly choosing to use them as a payment processor. They're the worst company I've ever dealt with, and I wouldn't be surprised if they went out of business soon.

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6:32 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Stripe Payment processor

I would like to share incredible story how Stripe.com is treating businesses which are working with them. I registered my business on Stripe.com. There was no issues I provided everything they have asked and they approved it. I started to process payments from my costumers. In some point they have asked me to provide photos of my products with the piece of paper in which was written a date. They wanted a non stock photos so they requested to unpack it. I explained that I am using a fulfillment center, my products are in different country and this task will be really expensive. I received an answer from them that they approve it without those photos and we are good to go. After some I received an email that they are closing my account. I appeal to that decision because this option was available. I have some orders processed through Stripe.com and decided not to wait their decision and fulfill them. After ma week even though they guaranteed a response within 48 hours and numerous emails written to Stripe.com support I received an answer that they won't be able to accept payments. Which is fine because many companies are doing the same. BUT THEY SIMPLY REFUNDED ALL COSTUMERS THEIR MONEY INCLUDING THE PAYMENTS FROM TRANSACTIONS THAT WERE ALREADY FULFILLED. SO THEY BASICALLY STOLE MY FUNDS! Please do not use this payment processor because they one day will just close your account and steal the money which are not sent to you. I attach an emails from them. Please take a close look to the time and dates.

Desired outcome: Return the funds they steal from me.

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8:40 am EST

Stripe no customer service

They deal with money and they have no phone number!
Is it normal, you think? Looked through the whole website carefully and didn't find anything.
My issue is that several payments I made didn't go through, there were denials, so I was recommended to contact them directly. But how?
Should I send them a letter in an envelope? No mail, no phone number. Just online form, that doesn't work properly. I submitted 3 tickets and there's still nothing. Appalling.

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3:27 am EDT

Stripe They took more money from me as they needed to

I used the services from the company www.stripe.com. I overcharged and the rep refused to return money back. Also he told that it was my fault, ‘coz i haven’t provided some payment and form on time, but they never told me about it before. I was shocked with such attitude and wanted to ask for help. Maybe someone has any ideas how to return money back, please contact me then or leave a comment. Thanks.

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Mail Fatlindi
, US
Dec 03, 2019 5:50 am EST

Do you have any Phone number from Stripe because i will call them but i can not find any number

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Albert Mo
, US
Nov 09, 2012 10:47 am EST

Stripe.com scammed me for $2500. They declined money transfer and don’t want to return me the money now. I can understand what games they are playing, but I know that my money won’t become their winning. I’m done. Let’s call the police.

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SueStripe
Sunland, US
Sep 14, 2013 4:37 pm EDT

Same thing happened to me! I shipped my product and they never sent me the money. File a small claims lawsuit against them that's what I'm going to do and now we can play there game and Win

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2:56 pm EST

Stripe Worst employer ever

I worked with the company Stripe Inc., but it was worst experience I ever had. After I worked for them several weeks, I spent more than $ 10, 000 on investments. One day I received email from them that they didn’t need me more and they stopped to answer to my emails. So I wanted to warn everyone, don’t deal with this company. I lost money and I have no choice to return them back. Please leave comments about your experience with this company.

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Stripe Customer Reviews Overview

Stripe is a popular payment processing platform that has received overwhelmingly positive reviews from its users. The platform is known for its ease of use, reliability, and security features.

One of the most praised aspects of Stripe is its user-friendly interface. Users appreciate the platform's intuitive design, which makes it easy to set up and manage payment processing for their businesses. Additionally, Stripe offers a wide range of customization options, allowing users to tailor the platform to their specific needs.

Another key advantage of Stripe is its reliability. Users report that the platform is highly stable and rarely experiences downtime or other technical issues. This reliability is crucial for businesses that rely on Stripe to process payments and manage transactions.

In terms of security, Stripe is widely regarded as one of the most secure payment processing platforms available. The platform uses advanced encryption and fraud detection technologies to protect users' sensitive data and prevent fraudulent transactions.

Overall, Stripe is a highly recommended payment processing platform that offers a range of benefits for businesses of all sizes. Its user-friendly interface, reliability, and security features make it a top choice for many businesses looking to streamline their payment processing operations.
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