Striaex / Scam and fraud
Ok, so I bought this stuff called Striaex which is a stretch mark cream and I got it under a free trial offer. The terms of agreement are listed below so that you can see that I’m not just pulling ### out of thin air!
“Limited time offer.
You'll receive a full 3-month supply of Striaex Anti-Stretch Mark Cream. This is your opportunity to try it out for free.
> Try our free trial to see
how Striaex Anti-Stretch Mark
works for you.
> No Risk, No Obligation.
> Only pay S/H - $2.95
Striaex Anti-Stretch Mark Cream is regularly priced at $129.99. Try it for free with this special offer. We're that confident it will work for you.
Free Trial Terms & Conditions:
Start your FREE Trial now to receive a full three-month supply of Striaex Anti-Stretch Mark Cream. You'll have 25 days from today, 06/27/2008 to evaluate this product and see the results for yourself. If you like the way Striaex works for you, simply do nothing.
This is not an autoship program. Striaex Anti-Stretch Mark Cream is FREE to try. You will be billed $94.99 for each of the two jars one time after 25 days only if you decide to keep your order. If, for any reason, you should decide Striaex is not for you, return only one of the two jars within 25 days of the placement of your trial order. The second jar is yours to keep FREE just for trying our products. Please be sure we receive your return within 25 days of purchase date to avoid being charged. Terms & Conditions are subject to change without notice. Expedited shipping takes 1-3 weeks. See our easy return instructions under Help for details.”
So today my account got charged and I sent an email to their customer service stating that I mailed back one of the jars, as per the terms of agreement and I would like my account credited back with the funds.
Then I got an email back from customer service, one of the finer points was "It is a Free Trial Period of 25
days, not a Free Product.”
So, I wrote back:
Dear Mike, or whomever is concerned,
Per the terms of agreement as listed on Striaex.com, the terms and conditions are as follows: (Please see the highlighted, bolded, and enlarged text below for reference.)
If you require that I do return BOTH jars, as opposed to the terms clearly listed below, please advise and I will return the second one as well.
I do, however, require that my credit card be recredited in the amount of $94.99. I am also requiring that I be refunded for the shipping cost of the second jar, in the amount of $4.40, as it was stated in the terms of agreement described below, that "The second jar is yours to keep FREE just for trying our products. " If you are requiring the return of the second jar in order to process my refund.
If my account is not credited in the amount of $94.99 by July 11, 2008- two weeks from today's date, then I will contact my bank regarding this fraudulent charge that clearly violates the terms of agreement.
Then I got this:
You are selecting parts of our terms and conditions eliminate so that you don't feel responsible for your purchase. You have been charged the two charges for the two items that you did not return within the 25-day trial period.
I have sent your account to our Legal Department regarding your intention to dispute charges with your bank. Your dispute is classified as fraudulent and I highly recommend that you do not choose this course of action. Our Legal Department is very strict about fraudulent disputes. The legal fees, reversal fees and fines are very expensive. I strongly suggest you do whatever it takes to cancel your dispute and cooperate with our Legal Department.
Mike, Customer Service.
Striaex Customer Service.
Sorry- But I was not paraphrasing the terms of agreement- I copied and pasted the ENTIRE THING!!!
Then, I got this from LEGAL!!!
Attn: Amanda *,
FAILURE TO COMPLY WITH THIS REQUEST WILL RESULT IN IMMEDIATE LEGAL ACTION.
I have received your account information and your correspondence that you intend to dispute a charge made to your account for a Striaex product you purchased from www.striaex.com. You placed an online order for one of our Free Trials at www.striaex.com and we did not receive your return within the 25-day trial period. It is a Free Trial, not a Free product. You were charged in accordance to the terms and conditions of sale to which you agreed upon purchase.
This is to inform you that all disputes are automatically reversed and customers are charged a $75.00 processing fee for EACH charge back on top of the product cost. Multiple charge backs are assessed a $75.00 charge each. Any further action taken to dispute charges will be assessed a further $75.00 fee. Any outstanding balances are immediately sent to a collection agency and litigation is initiated for collection.
AS REQUIRED BY LAW, YOU ARE HEREBY NOTIFIED THAT A NEGATIVE CREDIT REPORT REFLECTING ON YOUR CREDIT RECORD WILL BE SUBMITTED TO A REPORTING AGENCY IF YOU FAIL TO FULFILL THE TERMS OF YOUR CREDIT OBLIGATIONS.
We have the following evidence that will ensure a dispute reversal:
1. Positive AVS match.
2. CVD Match.
3. UPS Signature showing proof of product receipt.
4. Verification that check box was checked at the time of purchase confirming your agreement with our Terms and Conditions. Orders cannot be placed unless box is checked.
TO AVOID PUNITIVE AND COMPENSATORY DAMAGES, YOU MUST:
1. IMMEDIATELY CEASE AND DESIST IN ANY FALSE CLAIMS THAT YOU 'DID NOT AUTHORIZE' OR 'DO NOT RECOGNIZE' THE CHARGES MADE TO YOUR ACCOUNT.
2. IF YOU HAVE ALREADY MADE SUCH FALSE CLAIMS, YOU MUST CONTACT YOUR BANK OR CREDIT CARD ISSUER IMMEDIATELY AND TAKE ALL NECESSARY STEPS TO WITHDRAW SUCH CONTENTIONS.
3. CONTACT MYSELF CONFIRMING THAT YOU HAVE WITHDRAWN YOUR DISPUTE.
4. MAKE AN IMMEDIATE PAYMENT IN THE AMOUNT YOU CONTESTED AT WWW.STRIAEX.COM/LATE-PAYMENTS.HTM IF YOUR BANK DOES NOT ISSUE US AN IMMEDIATE CREDIT FOR THE DISPUTED AMOUNT.
Striaex will aggressively pursue all legal means to prosecute you if fail to meet these demands and if you make any further attempts to pursue your fraudulent dispute.
YOUR IMMEDIATE ATTENTION IN THIS MATTER IS REQUIRED. YOU MUST CONTACT MYSELF WITHIN 7 DAYS WITH PROOF THAT THE DEMANDS OF LETTER HAVE BEEN MET. ALL OTHER RESPONSES TO THIS LETTER INCLUDING, BUT NOT LIMITED TO, REASONS WHY YOU INITIATED THIS FRAUDULENT DISPUTE, ARE UNACCEPTABLE AND WILL NOT PREVENT LITIGATION. FURTHERMORE, I WILL NOT REPLY TO THIS TYPE OF RESPONSE.
Steve Mitchell - Legal Advisor.
These people are refusing to give me my money back and threatening to pursue prosecution! Even though I sent this stuff back to them and are threatening to prosecute me if I contact my bank!!! I don’t know what to do! This is so ridiculous! They are threatening me, I have NEVER been treated like this by a company before!
I am so mad! You don't want me to pursue any action??? Well guess what? I think I will!