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Streamline.net / Scam

1 United Kingdom Review updated:
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Where to start with this company? First I had over £100 taken from my account with no prior warning due to their 'automatic renewal programme' for a hosting package I had already tried to cancel. Who takes money without written warning these days?!

I rang on the day that the transaction had gone through - by luck I happened to check my statement that day. I was told to 'stop wasting their time' and that 'it's all in the terms and conditions'. No refund was given, and had to phone a premium rate number for the privilege of an hour on hold.

Now that I have been forced to continue using their services I find to my horror that I can't actually use the account without having a valid credit card stored on their system (so they can bill me again in one year). Not likely.

In my option this is a carefully designed scam designed to relieve people of their money. I do not have the resources to pursue this, but somebody needs to be fined!

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Comments

  • St
      23rd of Apr, 2010

    This tells you all you need to know about streamline.net

    http://streamlinereviews.wordpress.com/

    0 Votes
  • Te
      2nd of May, 2010

    This company, Streamline.net is definitely unprincipled when it comes to taking unauthorised payments from customers' accounts. I had to cut up my debit card and obtain a fresh one from my bank in order to prevent any further theft of money from my card.
    They are very glib with their replies when you complain.
    Do not have anything to do with them.

    0 Votes
  • St
      21st of Jun, 2011

    yes they steal money from accounts. Don't give them your card details! Or if you do, move your domains straight away - then cancel your card! That way they can't steal your money next year!

    0 Votes
  • Sp
      27th of Dec, 2011

    checkout
    http://www.aldavies.co.uk

    0 Votes
  • Na
      31st of Oct, 2012

    Same issue - will past this onto Mastercard for resolution

    0 Votes
  • Sp
      31st of Oct, 2012

    Do you know they are on Facebook with complaint after Complaint
    look for streamline.net on facebook. this goes to show tha they don't take any notice of anyone
    also did you know they are part of Fasthosts check out their complaints
    upto this moment of time I have cancelled 7 sites with them with one left which will be canceled this December
    they are the worst company I have dealt with

    0 Votes
  • Wi
      14th of Apr, 2013

    I did change my card details but then got chased by a debt collection agency when my renewal payment didn't go through. I found the following letter useful for warding off Streamline.net debt collection agency. I really hope it can help others else ward off these bullies (though i offer this advice without accepting any liability for recourse). The owners / board should be thrown in jail for a few years and have all their money given to debt charities. I

    Dear Sirs,

    Having taken legal advice I consider that this contract is subject to the terms of the Unfair Contract Terms Act 1977 and the Consumer Contracts Regulations 1999.

    As you will be aware Schedule 2 paragraph 1 makes reference to contracts irrevocably binding the consumer to terms with which he had no real opportunity of becoming acquainted before the conclusion of the contract.

    Additionally the contra proferentem rule indicates that a contractual term which has not been individually negotiated shall be regarded as unfair if contrary to the requirement of good faith it causes significant imbalance in the parties' rights and obligations arising under the contract to the detriment of the consumer.

    By burying charges massively higher than I was made aware of I consider and am advised that these terms are inconscionable and unenforceable. Good faith required that these terms be made known to me in the clearest terms at the time so that there was clear pricing.

    Please confirm accordingly that you are dropping the matter with immediate effect failing which I will make a formal complaint both to the Office of Fair Trading and the trading standards section of the local Council.

    0 Votes
  • Sp
      14th of Apr, 2013

    When I cancelled all my Websites with these people I have got them to email me to say that on cancellation they would not take money from my bank and kept all copies pertaining to this. They really are the worst people I have dealt with, www.aldavies.co..uk is now finished so you will not be able to log on to it. As I said earlier the people I am with now has no card details and you pay by Pay Pal. Check them out www.pixelinternet.co.uk very good prices.

    0 Votes
  • To
      13th of May, 2013

    Just got a 'final demand' from streamline.net for £167 despite never having used them. They never hosted any site of mine, they never invoiced me for any amount and have never written to me at my home address, until now.

    0 Votes
  • Sp
      13th of May, 2013

    Glad I don't use them now
    They seem to have disappeared from Facebook all they had on there was complaint after complaint
    I had Fasthosts these own Streamlinenet looking at my new Site I have with my new ISP why ?

    0 Votes

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