Strayer University / incompetency
I have been waiting to receive my financial aid since the fall quarter 2009, and now I am in the winter quarter and my financial aid has not been released. Strayer University’s incompetency and unethical practices has caused me to continue to have a financial issue as well as an academic issue.
I registered for classes and repacked my financial aid on October 12, 2009. Classes had already begun at this time and my financial aid was held up because of a transcript from my undergraduate degree.
My transcript did not arrive until a month and half later. However, my financial aid process did not update because of an incorrect entry of my social security number from my previous interest in the school in January 2009.
Nevertheless, once the social security number was corrected, classes for the fall term had come to an end. I completed my courses with a 4.0 g.p.a. I was then informed that my extract needed to be updated to release my financial aid for the past fall quarter.
Winter courses started on January 11, 2010 and my financial aid extract had yet to be updated. I was initially informed that I was unable to register for winter courses because my financial balance was over 3900. Consequently, the day classes began I was informed that I was the able to register for classes although my financial aid had yet to be released. I was then registered into two classes EDU500 and CIS500, but was unable to access them through strayeronline.net. I had completed my last quarter by using this website to access my online classes. When I inquired about resolving this additional issue, within a week in a half later the issue was resolved and I had to login into a different website to access my online classes for the current quarter. I informed my CIS500 instructor of my inability to access my online class as soon as I had received an email from him about class work. I later informed my EDU500 instructor only when I was able to access my online classes. At the time of accessing classes, I had almost two weeks worth of work to catch up on and had to start on week three. At this point I am overwhelmed to continue with courses because I am unable to catch up with school work and continue with emergent current assignments. In addition, I am unable to purchase my required school books to complete course work because I still have not received my financial aid. Furthermore, I am approaching midterms in week seven. Therefore, I am forced to drop my courses and withdraw from this school.
There is a steady pending issue of my financial aid that is not being resolved. I have been in correspondence with the Business Officer Manager, whom just recently forwarded an email I sent him to the corporate office for additional assistance. It is now February and my extract has yet to be updated, resulting in a lack of proof showing completion of fall quarter courses and the release of my financial aid. I have documentation through email correspondence, pictures of what I viewed when I tried to access my classes, and what information I received from accessing my sofa account.
The latest news: I finally received a reward letter, but it only covered the winter quarter so they retracked it. I am still at ground zero, because I have not received funding from fall quarter neither winter quarter. i get a call maybe once a week, saying the same thing: "I just want you to know Ms. Ceasar we are working on it." I am so frustrated and overwhelmed with a great deal of stress. I wish I never had applied for Strayer in the first place!
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