Purchased (pre-paid) a one year air and heating service package after we had installed an entire 4 story dual zoned central air and forced heat system.
1st service appointment:
Spring weekday morning - Took off work to meet the technician.
No show, no call. Was never contacted about rescheduling.
2nd service appointment:
Fall weekday afternoon - Took off from work to meet the technician.
Strayer called on the same day of appointment and left message stating they were in the area and would need to reschedule. Message was not received until 2 hours prior to originally scheduled 3pm-4pm set appointment. We were told that they would not be able to come at 3pm now because it "was no longer convenient".
Mulitple calls placed to Strayer, spoke with Kathy and Kenny and was told that someone in management would be calling me back. 4 phone calls were made and 1 email sent over a period of 4 days to which I have received no response.