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2.0 44 Reviews

StrawberryNET.com Complaints Summary

8 Resolved
26 Unresolved
Our verdict: When using services from StrawberryNET.com with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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StrawberryNET.com reviews & complaints 44

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Verified customer This complaint was posted by a verified customer. Learn more

StrawberryNET.com WARNING: Do NOT Use Strawberrynet.com - Fake Products and Poor Customer Service

I'm telling you, don't even think about using Strawberrynet.com. I made the mistake of buying some La Prairie skin care products from them, spending a whopping 230 bucks on the stress cream and 170 on the serum. But guess what? They were both fake! I mean, come on, I know what the real stuff smells like and these had a totally different fragrance. I even took them to a store that sells the product and they confirmed my suspicions - they were fakes.

I'm so mad right now. I've been shopping with Strawberrynet for years and I always thought I was getting the real deal. But now I'm starting to wonder if they've changed hands or if they're just straight up cheating their customers. I'm telling you, I PROMISE YOU, these products weren't real. And to make matters worse, my credit card wouldn't even process the transaction because it said Strawberrynet wasn't a reputable site. But I forced it through because I thought I knew better. Boy, was I wrong.

I've been trying to return these fake products for ages now, but all I get are messages back from Strawberrynet that make it seem like they don't understand me. It's like they're not even trying to help me out. So please, please, please, BEWARE of Strawberrynet.com. Don't risk it.

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J
2:30 pm EST

StrawberryNET.com spam

constant emails and texts.
driven mad by this.
how to stop it?
would certainly never order from them again.

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9:04 am EDT

StrawberryNET.com Shiseido sunscreen

I bought a Shiseido suncream and it was thicker than usual. When i was about to put it to my face i realise it smell like glue. I did not wear once cos i was scared to ruin my ski
I believe its really wromg and unfair sell productos saying it is original when is not and i am discusted as it can creat lot of problem to our skin.
You buys should be shame of doing it as it is a crime

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3:58 pm EDT

StrawberryNET.com Delivery: delay

I made an order on 26th of April, According to the site content: estimated delivery period 14 days. My poor parcel stucks in Singapore for 2 months already! I exchanged countless mails with cs team, which is totally useless! They refuse to make a refund, and in the same time they cannot specify delivery date! And I'm not alone, just check their Instagram there're tons of complaints. In my opinion if you cannot handle "pandemic situation" stop the service, but don't make customers pay for your constants.

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1:49 am EDT

StrawberryNET.com non delivery of product

I had placed an order ( order no. [protected]) for perfume on 7th July 2019 by paying the amount in advance. As per the delivery terms, it was supposed to be delivered within 21 working days. Almost 26 working days have passed, but still, the product is not delivered. I have emailed them several times for refunding back the amount, but I get a standard reply that they require 14 more days to deliver.

I request you to please refund my amount in 7 days.

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Mariana Marques
, US
Aug 28, 2019 11:09 am EDT

Hi! Did you get an answer from them? I had the same issue, my products are delayed for more than 3 weeks and i even moved from the country and can't receive it in the address. They always send me this coy/paste answer saying they are unable to refund it till it is delivered back to their address. I dont know what do to anymore =/

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5:22 am EDT

StrawberryNET.com product not received

Dear Sir / Madam,
We have ordered Shu Uemura Blanc:Chroma Brightening & Polishing Gentle Cleansing Oil - 5 nos on 21st June 2019, Order Number - [protected] but, still we didn't received the product .Kindly send us know the contact number of concern person for further communication to info@nachster.in, otherwise send us the procedure to cancel the product we can't wait for so long period.Please do the needful as soon as possible.

Thanks & Regards
Bhuvaneswari P
Bangalore, India
[protected]

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Update by Nachster Info
Jul 22, 2019 5:05 am EDT

HI Sir/Madam,
My parcel is struck with you from long time, could you please help me out with this and release it soon.
Its needs to reach my place (Bangalore).
Please do the needful.Kindly find the screen shot for your reference. what we have received with us is Order No:- [protected] .but we don't have the tracking number to track the parcel.since you only has send us the product by which mode you only have to tell us or mail us.here our local post office is also not telling properly. they are telling you check with them only as they have booked your product.or else please refund our amount on priority basis.

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9:47 am EST
Verified customer This complaint was posted by a verified customer. Learn more

StrawberryNET.com overpaid for items and never received

I was charged £35 for a roc cream and discounted Dior primer down to £17
Vouchers were meant to be taken off costing whole amount down to £25
They e mailed to say the Dior primer was out of stock and still charged me for it
After asking for this to be looked into I was cut off and told the query was closed
Terrible behaviour. Thought they were reputable company but clearly not.
I would like my money refunded please. Especially as they charged me for something they didn't even have in stock. Shocking way to treat people.
Sales ref number : 179020
J.Benedict
Honeyred.[protected]@gmail.com

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11:34 am EST

StrawberryNET.com dont use for orders to south africa

Because what they dont tell you is that they make use of the South African Post Office delivery (which is a dysfunctional and non operational organisation) and you will never get your package. They only share with you that they use this organisation ones your order is shipped. By then off course you are not allowed to cancel the order.

I ordered perfume for my Mother's birthday. The order was 15 August 2018. Up to today 7 November she has not received the order. Strawberry.net's response is keep waiting. Maybe one day it will be delivered. They dont want to return my money even after all this time. I am out of pocket and they just say 'contact the SA Post Office". No one at the dysfunctional SA Post Office replies to email s and I am in Singapore. So all I can do is warn anyone interested in baying from Strawberry.net for South African delivery to NOT DO IT. It will never be received and they dont care.

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9:22 pm EDT

StrawberryNET.com warning about unsatisfactory business services, or possible fraudulent transactions

The company's website is malfunctioning: charges were made via PayPal but the website did not allow me to log in to review and verify the purchase, charged amount, and delivery address. I immediately contacted the customer service via email, however, the representative was unable to address site problems within the appropriate time, resulting in further complications with the delivery (the package sent to a wrong address). Three days later, the management did not provide me with a reasonable explanation for occurred problems and did not remedy the financial loss. The last email I received stated:
"Dear XXX,
Thank you for your email and we are sorry about your unhappy experience.
I've forwarded this issue to our relevant team for detailed checking. We will get back to you as soon as possible.
We sincerely apologize for the inconvenience this has caused.
For the meantime, if you need further assistance, please feel free to contact us again.
Kind Regards,
Julie Ann | Customer Services"

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5:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

StrawberryNET.com customer service - inadequate. company to confirm order# [protected]

I have just sent all my details.
I am a customer of StrawberryNet.
Have provided a few minutes ago all this issues regarding my order which I paid with my Mastercard, ending ...7164, expiry date 01/21.
I am so frustrated with the lack of customer care, after using this company over several years.

As I have cancer, and just had chemo today, I am too tired to re-write all over again.
I did respond to them as per their Order Template Confirmation to the Manager, [protected]@strawberrynet.com.
I would appreciate this sorted asap.
Joanna Sobolewski

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4:02 pm EST

StrawberryNET.com nars satin lip pencils

Ordered 2Nars Satin lip pencils in Timanfaya on 24/01/18, number [protected]. The shade is not correct and they have a very unpleasant feel and rancid taste on the lips which is unbearable, I cannot use this product and would like a full refund. I have recommended you and ordered from StrawberryNet before and have been happy with my purchases . I am very disappointed and have bought these products in good faith, I hope this matter can be resolved swiftly. Kind regards Karin Williamson

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1:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

StrawberryNET.com Service

I recently made a purchase for sunscreen for sensitive skin. I researched the prices in various sites, strawberry net coming out as best. I have used strawberrynet in the past and was satisfied with the experience.
However on this occasion I was charged a fee of 13.87 to have the sunscreen delivered. There was no mention of hidden costs when I purchased the sunscreen, and when comparing prices I would have factored this in and likely chosen a different company.
I hope you can help to resolve this matter,

Nicole Clark
Email [protected]@yahoo.co.uk
Phone [protected]

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2:06 am EDT

StrawberryNET.com I'm absolutely disgusted with StrawberryNET!

I have ordered something from this scam website back in July. There was no sign of my order for a long time so one day I contacted StrawberryNET support and demanded some explanation. Their rep said that it will take some time because my product was not in stock. In July I cancelled my order and was promised a refund. Here we are, it is almost November and still no money. Recently I contacted these scammers and reminded about my existence. Their rep said that they refunded me a long time ago! I'm absolutely disgusted with StrawberryNET! Stay away from this scam site!

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8:30 am EDT

StrawberryNET.com Scam!

Ordered some creams from StrawberryNET and never received anything. When I contacted them it was really hard to understand them because they barely spoke English. I tried to find out where my order was and when will it arrive but they never told me anything. I also tried to cancel my order and get a refund but it was absolutely impossible to do that! Keep away from this fraudulent scam site and save your hard earned money!

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9:12 am EDT

StrawberryNET.com The seller told to pay in order to get order from post depot

I purchased three bottles of cream from the company www.strawberrynet.com. The total sum was about $50 and I waited 5 weeks, but the order hasn’t been delivered. Finally, the seller replied and told me that I needed to pay additional $20 in order to pick from the post depot. Awful, because no one warned me about such problems, delays and additional fees. This information might be very helpful for other people.

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1:58 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

StrawberryNET.com scam

Placed my order On 20/06/2014 . The order has still not been delivered until today this is not reasonable time and not logically .I checked several times them .
They dent know where is the shipment exactly ! And they do not want to admit it!
I did get my order I lose time and efforts with them .
If you want to lose your money then keep deal with Strawberrynet.. This a bad experience with me .

I cant give them one star very bad customer services and shipping.

I demand full compensation for all what happened to me and return my mony and they ignored me .

Tip for consumers: if you want to lose your money then buy from Strawberrynet.. this a bad online shopping .

there are many alternative international sites with high quilty ex drugstore, skinstore ...etc

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6:01 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

StrawberryNET.com Fake perfume

A couple of years ago, I bought a perfume, the 'Madame Rochas' by Rochas. The perfume I received smelled like nothing like the real Madame Rochas. It must had been FAKE. The price was lower than the retail price. But I thought that was because it was sold online. I complained twice, but never received an answer. So beware of this company!

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2:10 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

StrawberryNET.com My product did not deliver to me

I bought a cosmetic product from strawberrrynet.But they did not deliver to me. Their warning message(We are temporarily not accepting orders shipped to Turkey) on website inserted in a few days after my shopping. I want to take my money back. Authorized staff of strawberrynet say that when they take their product from post service, they will give my money back. I have not taken my money back for two months.

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georgem721
Wichita, US
Jan 07, 2014 12:53 pm EST
Verified customer This comment was posted by a verified customer. Learn more

STRAWBERRYNET.COM is still at it (fraud) had 4 transactions post on my debit card today, none of them mine.

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Gizelia
, BR
Jun 25, 2012 2:44 pm EDT

I bought some produts from strawberry in March12, I paid for them, but they so far they haven't delivered them. I've e-mailed them many times but they did not even answered me. I want my money back. My order number is [protected]. Gizelia

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grizzlybear1
Melbourne Metro Area, AU
Jul 01, 2011 4:15 am EDT

Try Fresh Fragrances & Cosmetics. Their website is www.fragrancesandcosmetics.com.au Besto f luck and I hope you get your money back!

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10:21 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

StrawberryNET.com - Fraud

Strawberrynet.com fraudulent charges. Today I logged onto my bank account online and found out that I was charged for something through my verified PayPal account. I did not recognize the charges, called my bank and disputed the transaction. Further investigation into my PayPal account history showed unauthorized charges from a payee Strawberrynet.com. I...

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10:09 pm EDT
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StrawberryNET.com No refund after they stuffed up

I went to order a product and pay through paypal but did not click submit the first time, the second time I did pay for the product, unbeknown to me I placed 2 orders and had paid for 1. I got an invoice asking for payment for the 1st order. I asked Strawberry net to cancel that order as I had place another. I waited over a week for the paid order to arrive...still waiting. I've waited 2 weeks and am still getting invoices for the cancelled? order. I have asked for a refund and filed a claim through paypal. Strawberry net dont' even reply to paypal mail! They have my money and are now telling me it takes time to refund money! Loosers

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StrawberryNET.com Customer Reviews Overview

Strawberrynet.com is a popular online retailer that offers a wide range of beauty and skincare products. The website has received numerous positive reviews from customers who have praised its extensive selection of products, competitive pricing, and excellent customer service.

One of the standout features of Strawberrynet.com is its vast inventory of products from top brands. Customers can find everything from makeup and skincare to haircare and fragrance products. The website also offers a variety of hard-to-find items that are not available in traditional brick-and-mortar stores.

Another positive aspect of Strawberrynet.com is its competitive pricing. Customers can often find products on the website at lower prices than they would pay at other retailers. The website also offers free shipping on all orders, which is a significant cost savings for customers.

Customers have also praised the excellent customer service provided by Strawberrynet.com. The website has a team of knowledgeable and friendly customer service representatives who are available to answer questions and provide assistance. Customers can contact the company via email, phone, or live chat.

Overall, Strawberrynet.com is a highly recommended online retailer for beauty and skincare products. Its extensive selection of products, competitive pricing, and excellent customer service make it a top choice for customers around the world.
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StrawberryNET.com contacts

Phone numbers

1855 549 8663 +852 25 910 300 More phone numbers

Website

www.strawberrynet.com

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