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After 4 years of saving I looked for my dream car and found it. Being cautious, I specificaly purchased from an Aston Dealer who has a program called 'Assured', which reassured me tremendously. I enquired about the car and I specificaly asked had it had any paintwork or damage and on the tghree occasions, there salesman assured me it hadnt, so I procceeded to buy my dream car.
I purchased an Aston Martin N400 Vantage on 25th May 2010 for £75, 000. I collected the car on the evening of the 28th May. I noticed a shaking from the car while the salesman drove it for a few mile. After the question of what they do prior to a car leaving the garage, I was assured of the rigerous work the mechanics do prior to hand-over. So I thought all Astons shake. Driving that evening to my holiday, an engine warning light came on. I consulted the handbook and called the dealer, I left a message and today I'm still waiting for a call back. I rang the following two days and left more messages. I finally spoke to a salesman on the 30th, discussed the engine warning light and I was told it must be as a result of putting supermarket petrol in my car, which I haven't. That week the warning light kept appearing.
That week I was on holiday and I washed my new pride and joy to find a very dull front end. To my amazement, the car was rough with overspray where it was dull. It had been sprayed.
I met with the salesman and the sales mmanager of the Wilmslow Aston dealership, who sympathised with the problems and the lack of proffesionalism that had been displayed. I explained that from the outset I didnt want a car thats had any bodywork damage or spraying. They asked what would I like to happen and I explained that under no circumstances do I want this car due to bodywork being done and repaired badly, engine problem and a gearbox problem (car shaking diagnosis). I asked for them to take the car back and I would be willing to find a replacement similar car. Unfortunatly, the car is one of only 240 made and the likelyhood of finding another was too slim. They agreed that a refund would be the best option and when the dealer principal arrives off his holiday, they would endorse this. I explained that my second choice of car was for sale and there sales manager told me to enjoy the experience of it and he hopes I would come back another day.
The Aston martin dealer principal has arrived back off his holiday and I have had a call from him explaining he will look into the matter and he rejects anything his sales manager has told me. I bought an alternative car for £80, 000 on the strength of his acceptance of problems.
I am know feeling very scared that I wont get my money returned.
I awaight a period of a further 7 days, is this reasonable?
The complaint has been investigated and resolved to the customer’s satisfaction.
for attention of James Brearley and Ivan Temmerman
Stratstone aston martin branch Hagley
vehicle cared for by Stratstone for last 5 years since 2008, In August 2012 it had its 7 year service from which point the nightmares began !
i wasn't advised it needed a coil pack at this point, i went back and forth until october when i was advised the coils needed replacing and at this point i was not advised it was an urgent requirement
i booked my car in for these coils to be done
however i am now being advised my engine is no good
im completely dissatisfied and cant believe it
SERVICE WARNING
I bought a brand new Aston Martin Virage in June 2012. I had the option of any Aston but opted for the Virage instead of both the db9 or DBS because the car was going to be a brand new model and very latest and most rare car to begin with. I read the hype I listened to what Aston had to say and with the deal on the table I not only had a brand new Aston but the very latest and most sought after model.I am not going to say anything about the car as it is a fantastic car but if I knew the car would be taken out of production within a year I would have bought either of the other 2 options. I do not want the car because its rare and no longer in production I wanted the latest Aston on the market and to be one of the first to have this fabulous new Aston. I only realised what was happening after receiving the Aston Magazine and realising that this car was not being mentioned or even listed as one of the range. I only found out after googling .i seen the headlines that Aston have abandoned the Virage etc.Am I wrong to feel let down?I am shocked to see especially after sinking my life savings in to a car that's been taken out of production within a year! I wanted The very latest Aston Martin not a car that was not being built after a year. Please look at this and let me know your thoughts ASAP.
Hello, if your issue is still unresolved call Aston Martin Customer Services! This is not the first case of Mis sold goods i've heard regarding Aston Martin! Somebody must put an end to this!
If they cannot offer a service and a product according to the price they're charging they might as well reduce the prices or shut down.
Kathy, aka kstatonky, aka kstatongroup.com, aka duped prepaid legal services shill, is peddling her MLM program because her Animal Industries degree apparently isn't enough to pay the bills.
She's so hell bent on trying to make a commission that she didn't even realize you were in the UK.
So wait...you didn't inspect the car, bought it, listened to some trumped up promises, and bought another car expecting a refund on the first?
Hilarious.
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