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Stratham Tire / Terrible company

1 United States Review updated:
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I can't substantiate a 'bait and switch' situation, but that's how I feel I was treated.

I was quoted a price on the phone and again in person. I agreed to the price. I'm used to paying up front for service, so I tried handing the employee my credit card twice, but he advised they prefer to charge after the service. Not an issue at the time, but it now seems interesting after what happened to me.

After waiting for 40 min the manager came out (not the person I was dealing with initially) and went up $80 in cost. The manager blamed the original employee for making a mistake and claimed he was giving me a deal by only increasing my cost $80.

I lost my temper a bit and feel regret for that. However, even reasonable people get upset when they feel cheated out of money and valuable time.

No real effort was made to rectify the situation. I decided to have them put the car back together and leave.

I did buy tires the same day at a different company. I paid the same as this companies original quote for what I was told is a comparable tire.

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Comments

  • Ci
      23rd of Jun, 2009
    0 Votes
    Stratham Tire - Poor Work Ethics
    Stratham Tire
    Brentwood
    New Hampshire
    United States

    I made the mistake of letting a tire company fix my air conditioner in my car. The car was in the shop for 4 days. $906! Less than a month later I was bringing it back in. (blowing warm) They said they cleaned the O rings and it held pressure for 10 minutes and chilled down to 35 degrees. It has been an extremely cool spring/summer so I didn't have much chance to test it but 3 weeks later it blowing warm again on a 75 degree day. So naturally it back in the shop again. They don't have the equipment to test it properly because it was on loan out to another facility. However they stated that they thought it was the major part that they just replaced. So I bring it back in to them on a thursday when they expect their equipment to be returned. No, it not back yet. A phone call could have saved me the trip and I still would have been able to use the car instead of relying on my husbands busy schedule for errands. Since it was already there and my husband needed to get to his business I decided to let it stay there. They must have finally got their equipment back on tuesday and I was told it should be ready by the end of the day. Right. We were told the the problem was a piece of lint. They had to remove the dashboard to determine this. I should get it back on wednesday with any luck. No further charge. I would love to hear others more experienced opinions on this!

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