Straight Talk Wireless
reviews and complaints

On 4/19 I purchased minutes on straightalk online app. I noticed a separate yet duplicate charge. I was told I'd receive my refund in 3-5 days. Fast forward to today 4/23. Check my bank acct. No refund. Call again.Now they don't know anything about it. I was on the phone for 4 hours today, 4 hours on the19th. Now they've lied a different lie per foreign rep. I've spoken to. Straight talk/ trac fone are crooks. Pull them in line or put them out of business.
Charlotte Byrams

Your policy concerning replacing a defective phone with a re- conditioned phone. After l the customer paid good money for a new phone and within 4 months that phone quits working and what does ST say, tough, we'll only replace it with a phone that who knows where it's been. They say that a phone is one of the most germ ridden objects we use every day. If I had wanted a used phone, I would have bought one in the first place for a third the price and in the process l lose that replacement extended warranty that was paid for, so if your phone quits working within the first year you get someone else's broken, now fixed phone, if during 2nd year phone breaks extended warranty buys you new phone. Does this seem fair?

So they claim that you have no data cap and for the past 2 months my phone has been cut off to no data at all because they "flagged" my account for using too much data which is supposed to be completely unlimited. False advertising. The customer service representative which was hard to understand by the way was being rude because I had to keep asking her to repeat herself. This is complete bs.

I bought a 55 dollar service plan and I've had this plan for several months now and never had any problem with my data usage. On Monday April 9 about 10:21am my internet service was deactivated by straight talk wireless. I called customer service and asked questions of why my service was cut off and the reply was I went over data usage. I explained that unlimited data meant unlimited my bill is due every month on the 17th and now I have no use to my internet I think this is not right after I've paid my bill on time every month and then to get my service disconnected without notice and to be told I've any over data when it's unlimited data.

I placed a web order 3 days ago. I've never received a confirmation e-mail, and my c/c has not been charged either (which might be the positive). I cannot look up my order with either my e-mail address or the recipient's e-mail address as it was meant to be a gift. I cannot get through to a CSR in any timely fashion on the phone, and they have not responded to my e-mail to them regarding this order.

I've been on the phone with the straight talk customer service jokes multiple times they tell me they didn't switch my phone to their service correctly. After no call back that day I spent another 30 minutes on the phone with the so called manager I explained what I was told and he then tells me he is gonna"update" my service. Still 2 days later ain't a damn thing changed so now I'm out almost 3 weeks of [censor] service and still can't play my game on the internet, sometimes can't send or receive texts or calls.55 dollars later after I bought a byop kit that I didn't need I still have [censor] service.

Turns out they have a set limit of 68 gb and then consider shutting data off. I paid for unlimited data and it's not unlimited. Paid for another months data after only 2 weeks service. I thought unlimited had no end. What world do they live in where 68gb is the end of unlimited data. Am I the only one who sees this as wrong? Is there a class action suit that I can get in on. This just happened March of 2018.

Transferred my number to a LG g5, called activated phone. No 4G. Called back was told to be patient and not assisted. Got standard call several hrs later that transfer was completed. Still no 4G. Called back today was on hold for a long time to be told its the at&t towers. I explained that no 4G was available no matter where the phone was and the exact same phone I was using to talk to them, a friend's, was LG g5 also and had pegged 4G in the areas that supposedly weren't in 4G coverage area. The "tech" just kept parroting the same thing back at me without any comprehension of my statements. Asked for info to file a complaint and was told he didn't have that information. Which is untrue, all customer service has referral numbers for complaints. I know this for a fact. It was my job for 10 yrs. So basically I don't have the service I paid for and was not helped, just shuffled around. I have been with straight talk for many yrs and I'm used to the sub par customer service but this was just ridiculous.

I bought a straight talk phone card for $55 unlimited talk text and data. When I got to 130g used they shut me off. I no I used alot but it does not say anywhere on that card if you go to this limit we will cut you. You show me on the card were it says that. It does not which is in my book means false advertising it should be unlimited(definition for unlimited- not limited or restricted in terms of number, quantity, or extent.) I spent my money because that's what the card says.

I have sent in a phone that was to be replaced by consumers warranty. The phone that was sent back is much cheaper and not close to the same Specs as the one I purchased. I bought a ZTE Max Duo. I am receiving a LG. Smaller, no duo camera and screen is much smaller. Not happy with replacement.I would like a phone equal to what I bought or at least a Walmart Card to replace my phone myself.

Repeatedly I have called and changed address 2 times because sim card I purchased on phone with straight Talk was bad after 2 days of service only was told I needed new one mailed to me and straight Talk left my Apartment number off and sim was not able to be delivered even though I called back and correct this.
Last I changed to another address to have this delivered and now I'm told I will not be receiving this sim until 2/20/18.
This means most of month I will be out of service !?
Mind you I use this cell number for work and am losing work due to delay, every time I ask for someone as a complaint Supervisor my call is dropped and this repeatedly happens and never getting a call back at number a relative allows me to use to receive a call back to address this complaint which is [protected] ..
And all I get from Representatives is we will give you the service which I have already paid for which is nothing more than giving me what I already paid for!? Yes you should of course otherwise that would be fraud! Now I have been keeping record of this, I have filed a complaint with with Consumer Complaint and the BBC and waiting, my contact number which I have repeatedly left is [protected] to reach me and this is concerning my straight Talk Wireless number [protected].
Please have someone contact me. Billy Lovell

I bought a phone December 2016 we recently got orders to move overseas by the military. I called the rep and she stated that I could not unlock my phone because straight talk requires for you to maintain service for a year which her from is shy 37 days. So if I do not pay them for another 2 months I cannot use the phone. No where in the store does it state that you have to pay for service for a year on a prepaid phone. When you by a phone you assume that you can take it anywhere you want to if you move or you not happy with the service. Be careful of straight talk I will make sure that I will inform as many people I can on the military blog of how they do business.

I recently purchased a 30 day refill card on December 22, 2017. They text me on December 26, 2017 and text is service end date is in seven days. I called customer service which they was very rude and ask to speak with the manager who claimed he was checking to see what was going on which he put me on hold for 40 minutes and then hung up. I call back just for them to say I never purchased the card but if I never purchased the card why is my phone back on then. So I asked to speak with a manager which I was told there was no need for me to speak with one because I reported my phone stolen which was a lie because I didn't. Then they told me I had to call back direct which she left out the part about I needed a reference numbers. I am tired this makes the third time I have been ripped off with the service card.

I had been with StraightTalk for several years, but for the last year my service had declined to the point I could not make or receive a phone call unless I went outside my house. People with different services could use their phones, but mine would not make connection.

Starting in August 2017 I tried working with ST to fix the problem. First we changed out the SIM card, no better. Then they had me send in my older phone and they sent me a replacement. I still had no service, so I was obliged to find another provider.

Since then I have chatted, texted, messaged, phoned and written to corporate. All I get is a runaround. I've been lied to, hung up on and ignored. The rep on the phone never has any knowledge of the case, rarely speaks clear English, and does nothing except push me off to another phone number or link where they have a prepared list of phrases to say "sorry for the inconvenience, there's nothing I can do for you."

I have made multiple requests for callbacks so I could speak with someone familiar with my case, and I have had days and days of my time wasted waiting for those calls only to be hung up on, rescheduled, and put right back in the same loop.

I finally got a callback, and I was fed a bunch of prepared buzzwords like "technology exchange?" and "networking problem" and "we are unable to processes anything at this time"

Why can they do nothing? Because my phone is past the 30 day warranty period.

I've been trying to work something out with them for 4 months, but they "cannot process anything at this time" because my phone is past the 30 day Warranty Period.

I was offered two suggestions:
1. Sell the phone to a StraightTalk customer
2. Buy my own phone elsewhere and activate a new account with them that might work.

First of all, I wouldn't sell my phone to an unsuspecting StraightTalk customer. Not even an enemy.

Second...how stupid would I have to be to engage in business with them again? I've seen the lack of customer support. It's not like they are the only wireless company in the world.

I tried everything to resolve this issue, only to have my time, money and energy consumed by StraightTalk. All I want is to return their phone and get a refund. Why should I be stuck with a worthless phone because they could no longer provide the service they promised?

Every month I buy new refill card I never get my data high last monday I boughy ultimate unlimited plan been 7 days without high speed data.. Every time I called they trouble shoot and tell me to turn phone off and sum have even hung phone in my face they had me changing apn setting hard resets on the phone I need help asap... Im tired of this problems

Dates-12/10/17-12/12/17, Last 4 phone digits (3584):
Incident: Was using my phone, watching YouTube, no issues, when internet stopped working. Found out later in the day that I was unable to make/receive calls or texts. My husband called straighttalk-they told him to have me call back in the morning. I called in the morning-after a few useless attempts to get the phone working (switching it off/back on, searching my address) she told me to call back in the evening. I told her that didn't work for me, so she transferred me to her supervisor. The man said he was trying to connect me and asked to wait. There was no music to confirm I was put on hold, just silence. I asked politely if he was still there and there was no answer. He had hung up on me. I called in the evening and was put on a call back list. After 22 minutes, I was called back. The man did the same attempts and proceeded to call the network provider. He tried for 40+ minutes to call while keeping me on hold. Afterwards he told me that the provider was closed for the day and to call back in the morning. I was so upset that I waited a total of 71 minutes, that I was being patient, and I was being polite just to be told I'd have to call back in the morning that I started to cry and hung up. I called back in the morning (2 days of issues-0 solutions). He actually tried some other things to try and fix the problem and I was having faith that this guy would fix it. Got to a point though where he asked if I'd be okay with wiping the phone clear "like a new phone". I told him to hold on so I could take some pictures off so I wouldn't lose them. After that he walked me through it. Everything on my phone was erased. Then we went to start up my phone. The phone said I needed a wifi connection to set it up. The man did not tell me this and I was located at a place with no wifi. He just told me to find a place with wifi and set it up on my own and see if it works or buy a new phone (I don't have a lot of money to do this) and set a new phone up. I started crying again and hung up. He tried to "call me back". But he literally let the phone ring just once, so I wouldn't had a chance to pick it up anyways. I believe he just went through the motions of his workplace policy with no effort to actually see it through. So now I'm stuck without a phone, everything cleared from it, and everyone I spoke with just gave up when they didn't know what else to do. I've lost 2 days worth of call/text/data that I've paid for. I haven't been able to do my work this morning because I've had to deal with this. If there is an emergency with my child no one can reach me other than through my work phone. Very anger inducing and frustrating and I was trying my hardest to be patient and polite.
Desirable Resolution: someone to fix my phone, tell me why I need to stay w/this company and extra time on my phone for the days that I have paid for and lost. Otherwise I will be switching companies.

Oh darn, I must confess that they have the worst and the most unorganized customer service consisting of a bunch of idiots who were recruited by chance, I guess. Just judging by the way they tried (they didn't) to help me. They have no clue what's going on, they are poorly aware of the products and are not trained at all. I am sure I haven't encountered customer service worse than them. Horrible!

I ordered a phone online on 11/24, my bank account was charged and I was to get overnight shipping. The order was never processed or sent and I have spent hours on hold and being transferred and no one can find my order or give me any further information about the order other than it was not sent. I was transferred to more than ten departments and supervisors and was told "I guess you are out of luck". My order number is 5656230 and email associated with the order is [protected]@Yahoo.com.

Worked with Straight Talk on an issue concerning slow cellular data. They offer 8 GB of high speed data and then they throttle down the speed after the user has hit the 8 GB cap. I currently have phone with them with plenty of high speed available and yet I am getting slow speeds. When I run the Speedtest.net app on the phone with WiFi off I consistently get .01Mbps download speed and .01Mbps upload speed. It makes mobile data unusable. I can't even load a webpage let alone stream video. We have tried new SIM cards in the phone and I have spent over 20 hours on the phone with them. I have been transferred to over and over and over and over. I finally was able to talk to a supervisor at the corporate office in the Philippines and she told me that she didn't know. Straight talk claims they already contacted Verizon concerning the issue but the same manager that told that also has refused to call me back. The phone is an Apple device and I spoke to Apple about the issue. They ran diagnostics on the phone and told me the phone does not have issues. Apple said it is a Straight Talk issue.

I purchased a Samsung Galaxy S7 from Walmart. Called straight talk customer service to put my own phone number on my new phone. I told the representative that I wanted to put my own phone number on to my new phone. He told me to hold on and he came back on the line and said you are all set I changed your phone number. I told him I did not tell you to change my number I told you to put my number on my new phone. He was very rude and informed me that I told him to change my number. He continued to argue this fact with me. I finally said to him that he would need to get my phone number back because I cannot change my number. He said hold on while I try to retrieve your number and the next thing I knew there was another rep on the phone asking me if he could help me. This continued through several different reps for about 3 hours of me trying to explain to them that I was on auto renewal and they had already charged me while they responded to me that in order to get back my own phone number I would have to go into Walmart and get a new 45 dollar card. So, I told the next to the last representative go ahead and charge my credit card but I will be disputing the prior charge that has not ended yet until Nov. 4. She says has your credit card already been charged? I said that is what I have been trying to tell all the reps. Oh, well I will have to transfer you to someone who can help you with that. This seriously had to take almost 4 hours are you kidding me. The next representative did in fact successfully get my number back after several more minutes. This was the worst experience I have ever had with straight talk customer service. I had just been praising them on their customer service skills for quite some time and recommending them to other people. Would I recommend them after this terrible experience probably not unless there is some great resolution to this horrible time that I have had because I had 10 gb, and only paid 46 month before this now thanks to a mistake one of the reps made I have none of this any longer and it took me a long time to get this cost.