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Straight Talk Wireless
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2.3 714 Reviews

Straight Talk Wireless Complaints Summary

222 Resolved
491 Unresolved
Our verdict: Engaging with Straight Talk Wireless, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Straight Talk Wireless reviews & complaints 714

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7:17 pm EDT
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Straight Talk Wireless Customer service

I purchased a Samsung Galaxy S7 from Walmart. Called straight talk customer service to put my own phone number on my new phone. I told the representative that I wanted to put my own phone number on to my new phone. He told me to hold on and he came back on the line and said you are all set I changed your phone number. I told him I did not tell you to change my number I told you to put my number on my new phone. He was very rude and informed me that I told him to change my number. He continued to argue this fact with me. I finally said to him that he would need to get my phone number back because I cannot change my number. He said hold on while I try to retrieve your number and the next thing I knew there was another rep on the phone asking me if he could help me. This continued through several different reps for about 3 hours of me trying to explain to them that I was on auto renewal and they had already charged me while they responded to me that in order to get back my own phone number I would have to go into Walmart and get a new 45 dollar card. So, I told the next to the last representative go ahead and charge my credit card but I will be disputing the prior charge that has not ended yet until Nov. 4. She says has your credit card already been charged? I said that is what I have been trying to tell all the reps. Oh, well I will have to transfer you to someone who can help you with that. This seriously had to take almost 4 hours are you kidding me. The next representative did in fact successfully get my number back after several more minutes. This was the worst experience I have ever had with straight talk customer service. I had just been praising them on their customer service skills for quite some time and recommending them to other people. Would I recommend them after this terrible experience probably not unless there is some great resolution to this horrible time that I have had because I had 10 gb, and only paid 46 month before this now thanks to a mistake one of the reps made I have none of this any longer and it took me a long time to get this cost.

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1:41 pm EDT

Straight Talk Wireless Customer service technical support and refunds

My service has been going in and out for the past 3 weeks. I called to complain about it. And to see if it can be fixed. The lady I first spoke with checked the service area. Even tho I had 4g service I could not send text messages! So she transferred me to another dept to get a refund on my phone. I sat on hold for 20 minutes, finally got someone on the phone and told him about the issue. He said he was going to look into it and to hold for a second. Next thing I know I was put back on hold for another 20 minutes. Then I got hung up on! So I had to call back and wait on hold again for 15 more minutes only for the guy to tell me that he cant give me a refund bc there has been activity on the account. No [censor]! It goes in and out all day every day! Ill be switching to verizon thanks to him. Im sick of these idiots! Thanks for wasting my time for nothing!

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11:04 pm EDT
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Straight Talk Wireless Complaining about straight talk wireless and their [censor] customer service

I had lost my phone while back and was phoneless for about a month. My mom upgraded to iphone 7 and gave me her iphone 5s she bought understraighttalk. I bought a prepaid service card for 45$ at walmart and had ordered me a sim card for this phone I had received from my mom. When I got it I told them if they could put my old number [protected] number on this phone I had just received. Well here's where [censor] started. They transferred my moms number [protected] to the phone she had jus given me and had to expire her service to do so. I called them back kinda irritated and asked for them to fix it and said they could not. That they would have to send a new sim to my mom for her to get her number back. And now my mom won't have a phone for a week and she needs it. And now I won't have a phone for two weeks because you guys [censor]ed up. They said they can't send me a sim until my mom gets the sim and gets her number back. Come on man. And I had to explain to my mom what happened that I guys [censor]ed up but she [censor]ing me out like it's my fault man. That's not cool. I'd appreciate if u guys apologize and let my mom know that all this was out of my control because you guys caused more than just a simple transfer [censor] up. You ruining my family relations and that's not cool at all. I need you guys to reimburse my moms service that she missed while waiting for her sim to get here. It wasn't her fault. I need u guys to let her know about the inconvenience and a sorry or something man. Me coming from hawaii. I'm telling you guys now that you guys are lacking aloha. Crazy how the day you guys helped me activate my phone I guys messed everything in process. Hopefully u guys can resolve this asap. And reimburse my service for the days i'm waiting for my sim.. 9/2/2017 kris rosete

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6:41 pm EDT

Straight Talk Wireless Straight talk

Ok I bought a new phone for straight talk and I bout the whole year phone card cause I have a 2 yr old and he is going outta state with his mom for a year so I got the 1 yr plan so I can keep in contact with them... I went to add the airtime and it said the airtime card has already been used... Now im pissed off cause I just bought it and to be able to keep in contact with my sons mom... Im bout 2 seconds away from filing a huge lawsuit on straight talk... I either want my money sent back or striaght talk send me a 1 yr plan... This is [censor] and im bout fed up with straight talk... Something needs to be done before 2 weeks cause thats when my son is leaving... Thanks

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4:38 pm EDT

Straight Talk Wireless Phone

I bought a refurbished galaxy s5 it did not work when I got it call them they said they would send me a new one and send me a return label for the old one said I should get it in three days.waited 3 days called them they said it would be there in 3 days again.waited 4 days no phone called again told me then that they needed to send me a return label and then when they received the old phone they would then send me my new phone.still waiting might get in 2 weeks.wow worst company I have ever seen.but I am not surprised my wife had the same thing happen to her about 6 months ago.

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4:38 pm EDT

Straight Talk Wireless Cellular data and phone plan.

I bought a brand new Galaxy S5 through straight talk and got the 45$ plan, the first month was halfway decent giving me near 3G speed up to about 6 GBs when i was promised 8 GBs at 4G speed. This month i bought the same plan which is 8 GBs of high speed data, and when using internet my service was running at 2G speeds. Ive been the whole month with a slow internet service, and ive already called straight talk customer service and when prompted, the representative acted like she cared about my problem and immediately hung up on me without resolving the issue, when i tried to call back it said that straight talk was no longer open for service for the day. Im very disappointed in Straight Talk and what they like to call a business. Also my "high speed" data was cut off at 7 GBs instead of the 8 that was promised.

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11:15 am EDT
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Straight Talk Wireless Activating my phone

I wanted to use the Bring Your Own Phone to Straight Talk. I got online and checked my phone compatibility and it said it was compatible on 8/17/2017. I went to Walmart to purchase the activation kit and was told by Walmart to call Straight Talk to be sure it was compatible because the kit was non refundable. The customer service person on the phone said yes it was compatible. I bought the activation kit for $56.99 with tax. Tried to activate my phone the next day and after being on the phone with them for 2 hours they said there wasn't anything they could do, my phone was locked and not compatible. I was bringing my Verizon phone...Verizon phones are not locked. I was frustrated and asked about getting a refund for my activation kit because Walmart told me it was not refundable so he transferred me to someone else who either dropped the call or hung up on me. I want a refund of my $56.99 because I was mislead both from their website where I entered my IMEI number and by their customer service rep over the phone.

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8:41 pm EDT

Straight Talk Wireless Customer service

Since the recent update my Straight Talk phone has not been receiving or able to make any calls. I called in Monday with 9 calls after being hung up on because they apparently were tired of trouble shooting. Finally to be told I need a new Sim card. It arrived today. Five more calls. I use this phone for business, I repeatedly told a man to not change my phone number, I'm which I've had for eight years. I had told him at least ten times. He told me to restart my phone two hours later (bc it can take two hours to program). I did, only to find out my number had changed 1 hour and 38 minutes later, the lady hung up on me while I was on hold. She was suppose to be checking to see if my original number was still available. I called back again. For almost two hours the guy worked to get my number back. However, my voicemail is gone. I can't even get those now for my business. I can't see who calls at all because the calls still don't come through. The manager tells me someone put the imei number I'm the system but not on their page. So now I have to wait five more days, now I can't even get a voicemail to bid work. Nothing they can do they said. Sorry, they said. Every one of them. Apologized for the prior person hanging up, then did it themselves when they couldn't figure it out. I waiting on hold 25 minutes while a lady "took notes". Only to find out no one else could find these notes ... Highly unprofessional. Losing tons of work. They could care less.

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6:03 pm EDT

Straight Talk Wireless Customer service agent

Today I called in to inquire about any possible incentives offered by your company. My phone isn't in good shape and I wanted to know if I could lease a newer model phone.

The CSR that handled my call was the rudest person to date that I have ever spoken to as a paying customer. He threatened to cancel my phone service, cursed at me, called me a liar and refused to transfer me to a supervisor.

After all that chaos, a woman got on the phone and transfered me to a supposed manager. After the call I discovered my phone had been disconnected. I called back and was told that my phone was reported stolen. I was told to prove that I didn't report my phone stolen or wait 72 hours for a response from a ticket that was submitted.
I have the calls recorded and will be seeking legal advice.

Not only do I pay for monthly cellular service, I also have your home phone service. I work in a call center and I recommend your company to all my customers because of your affordable rates.

After my experience today, I have lost faith and trust in your company. I am asking you to restore that and rid your great company of ignorance like what I encountered today. I was able to record some of the call. Please pull my number [protected] and listen to the call. I am requesting something be done or I will take my services elsewhere.

Best regards,

Octavia Jones

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9:39 pm EDT
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Straight Talk Wireless Unethical behaviour

on July 1st, 2017, I purchased a cell phone at Walmart, in Queensbury, N.Y. the product serial # was [protected]. The cell phone was a Samsung Galaxy J7. Then on July 2nd, I called in to Straight Talk and asked for a 3 month service card. I used my Visa card for the payment. My bank made payment on 07/05/2017 of $141.31. When I went to use the phone, for some reason it kept telling me that I had no service. I thought that for some reason the visa payment did not go through for some reason, so I went and bought a 1 month card at Walmart on on 07/24/2017. The service pin # was [protected]. The phone continued to tell me that I had no service. At that point I called Straight Talk, at [protected]. I gave them all the info that they requested, and they said that everything was ok and asked me to try the phone again. Still got the same result. they said to wait 10 minutes and try again, and then call back.I did this.Same result. I called back and was hung up on 3 times before I got to talk to a rep who did take time to try to help me, but after several more attempts, still no service. The rep finally said that the area that I was in was not getting the signal. She then told me to go to another area and try I did this and once more, no signal. The rep then suggested that if I continued to not be able to get a signal I should take the phone back to the store, which I did on 07/25/2017.The store refunded my money for the phone. Then I rememembered that I had another cell phone that I had through StraightTalk when I lived in Arizona. I called Straight Talk again and asked if I could have my time put on my old phone # [protected]. That was as far as I got, because no would talk to me because I could not give them sim # or the meid #. I attempted to explain to them that I had returned the phone to the store, and I no longer had access to this info. They said that they could not help me without that info. I was upset because I just paid Straight Talk $186.31 and I am not getting anything for this. I hungup then called later, and got the same results. I would appreciate it if I could be reimbursed the monies that I have paid for a service that I never received.( $186.31)

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8:26 pm EDT

Straight Talk Wireless Wireless / sim card

I called 6 days ago to get a SIM card because they said they couldn't reactivate the one I had, decided to call & make sure it was sent, nope she lied and from reading through your reviews this is your common practice if I'd have known I wouldn't have even started with Straight Talk the woman sat there and took my address and all my information and didn't send me a card crappy service.
Guess I'll try out the new Comcast Mobile it couldn't be any worse same price and better services

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10:11 am EDT

Straight Talk Wireless I called about my service.

Ok I called about my cell phone service and to have them fix my problem. And the guy I was talking was rude and lied to me about my service and when I asked to talk to his supervisor he said that I am talking to one. And when I comfronted him about him lieing to me. He said well well that's before I seen what service you had. And he tried to tell me that my phone wasn't the same as my wife's phone even though they are the same and made the same. And he tried to tell me I didn't know what I was talking about. Me and my brother both work on cell phone towers I know how it works. I need to know what can I do about this person that was rude to me. If you not going to fix this. I will file a complaint with the BBB. And they will fix it..

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10:33 pm EDT
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Straight Talk Wireless Customer service

Straight Talk Reps or rude and disrespectful. They hang up on you and won't help with a problem. On top of that Straight Talk will steal your money. They won't refund for a products not working. So sad. Will never use them and I will tell everyone I know and also have them tell everyone they know. Also sad is this complaint has to be 350 letters long to even get someone to look at it or respond. SMH

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7:38 pm EDT

Straight Talk Wireless Bring your own phone

Dear straight talk,
I am very disappointed with your bring your own phone plan. I recently bought a Samsung galaxy s8+ unlocked phone for the bring your own phone plan. Sadly my new phone was not compatible with your service. If you have a plan that says bring your own phone why does the phone have to be compatible if you bring it over. If it's not compatible your basically telling people to buy a new phone. You also basically only have one color of s8+ orchid gray. I would have liked midnight black. To say the least I am very disappointed.

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11:08 pm EDT

Straight Talk Wireless Data

i called 10:27pm est // and spoke to rep marecor ID: 512973 in tech support// i explained to her that i never ran out of data in one week and that she look into it and if she could reset my data because i never had this issue before. she told me she that i have one gb left and that she cant reset my data because . i told her i saw a 12min video on youtube to see how fast my data is being taken away and it showed one gb was taken away for 12mins . and i dont understand how thats so. well she refuse to reset my data and transfer me to another women name shahanie ID: 516148 Now i dont know if they was even being truthful with their ID(s) but they second one said she can not reset my data aswell and hanged up in my face at 11:49pm est.

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11:00 am EDT

Straight Talk Wireless Customer service

First they need to hire American speaking people. Second stop robbing the consumers. When theres a problem with there service fix it plan and simple. My complaint is the same as every other person on here. Ive waited for over an hr to speak to a supervisor, Ive been sent sim card after sim card, my reload card was nevered credited back to me straight talk stole my $45.00. CSR thinks turning the phone off then on will slove their defected product. Their phones as well as their CRS REPS are not that great. Just another reason why Donald Trump says keep it in America.

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8:18 pm EDT
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Straight Talk Wireless zte majesty pro lte

I have been a straight talk customer for years. Phone coverage is the best on the Verizon towers. ...But I just purchased a zte Majesty pro from Walmart New ..not refurbished...and will not load up for some reason. I think I may have purchased a lemon phone. ? It's NOT my location because no matter where I am ...it just will NOT load anything it try s but never finished loadind anything? Can someone please help me out ?

Thank you

Dan phillips

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12:13 pm EDT

Straight Talk Wireless My iphone order

I had ordered my iPhone four days ago it was sapose to be shipped I never got shipping confirmation I called and asked where was my order and they would have me on the phone for almost a [censor]ing hour three times and than hang up talking about their system is loading if their system is loading that slow maybe they should upgrade they internet simple I just switched phones companies now I'm not so sure that's the best thing to do I'm just so irritated right now if it's not here today than I'll be talking to a supervisor...

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8:23 pm EDT
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Straight Talk Wireless Data consumption & practices

I have been a customer of StraightTalk for a number of years, and have always used the plan that contains 5gb of data monthly. Within that time I have never exceeded the 5mb of data within the allowed 30 day plan.
As usual, on my renewal date I renewed my services of unlimited talk & text, with 5 gb of data for 30 days.
However, two days later I received a message stating that I had consumed 5 gb of data within TWO days, and my services were stopped at some instances and slowed to 2g at other times.
I contacted them twice and rather than any type of investigation or any consideration that maybe they were wrong... they refused to even think the mistake just may of been theirs, there was NO consideration on their part in any way on the matter. I was granted the only option of restoration of my data was to purchase ANOTHER 45.00 plan.
Rather than me telling them what I had done with my service, they informed me where and what I had done with my service.
Would you know today, I received an offer via text to purchase more data, for only $10.00 more I could speed up my data. For a multi million dollar industry to conduct business in this way is appalling and rather sicking, I will be finding another provider, and advising everyone I know to do the same.

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Brandy Wallace
, US
Sep 22, 2017 7:13 am EDT

I too have been a straight talk user for YEARS and I am too having issues with DATA! I have NEVER had a problem with 5gb of data in a month until they got hit with a lawsuit about it, after they had to payout money to people for false advertising, I have been having issues every month with my data, about 2 weeks before my service runs out they put me down to 2g's (ain't no way I'm going thru 5gb of data in 30 days by myself when I'm on my phone the same amount I have always been on it AND I even have data saver on!) So now they up it to 8gb I just put mins on my phone a week ago and they have ALREADY sent me a text I've exceeded my data usage.. Ain't no damn way! Ive done figured out that when they cut u off and put u on 2gs they DO NOT stop Ur data it keeps running so by the time you put mins on your phone you are already almost at the 5 or 8gbs! I'm getting so tired of this being an EVERY month thing!

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Thomasstewart
, US
Jun 26, 2017 3:17 pm EDT
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They just cutted off my high speed data almost weeks before I needed a new service card. I called them twice and was told my high speed data was used up! Each month my h-data seems to get shorter day wise! I always sing out of all signin sites to cut tge connect in order to save h-data! I also limited my time on these sites! Both reps tried to get me to buy a new data card. The last told me that the 2 G speed was used up! These people are trying to maje their customers pay more for the service we have already paid for. No customer appreication or thank from them. I've been customer for over 8 years! After mentioning a possible class action suit they restored my 2 Gb data.. I check my data usage and amazingly it was 5.01 Gb uses. This was after I tried to access the Web after being turned off

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10:23 pm EDT

Straight Talk Wireless Shuts my service off and makes me get a new sim card every six months leaving me without service

Straight talk keeps shutting my service off having me get new sim card every six months leaving me without service constantly leaving me without a phone... Now they are trying to tell me my cell phone is no good when I purchased my cell phone six months or less ago... I'm a disabled single mother who can only afford a prepaid phone service and its the only phone I have and I need it for doctors appointments for myself and my 9yr old son

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Straight Talk Wireless In-depth Review

Pricing and Plans: Straight Talk Wireless offers affordable pricing options with a variety of plans to suit different needs. They provide transparency in pricing and there are no hidden fees.

Network Coverage: Straight Talk Wireless has extensive coverage across the country, ensuring reliable network performance. They also offer 4G LTE speeds for fast and seamless browsing and streaming.

Device Selection: Straight Talk Wireless offers a wide range of smartphones that are compatible with major phone brands. They also provide the option to bring your own device.

Customer Service: Straight Talk Wireless has responsive and helpful customer support. They offer multiple contact channels including phone, email, and live chat. Their representatives are knowledgeable and able to assist with any inquiries.

Activation and Setup: Straight Talk Wireless has an easy and straightforward activation process. They provide clear instructions for setting up devices and offer online resources and tutorials for additional assistance.

Features and Services: Straight Talk Wireless offers unlimited talk, text, and data options. They also provide international calling and texting capabilities, as well as mobile hotspot functionality.

Data Speed and Performance: Straight Talk Wireless ensures consistent data speeds for browsing and streaming. They do not throttle data or impose speed caps, providing dependable performance even during peak hours.

Billing and Payment: Straight Talk Wireless offers convenient payment options including credit/debit cards and auto-pay. They provide accurate and transparent billing statements and easy access to account information and usage details.

Flexibility and Contract Terms: Straight Talk Wireless does not require long-term contracts or commitments. They offer the flexibility to change plans or cancel anytime, as well as the option to switch between networks (CDMA/GSM).

Overall User Experience: Straight Talk Wireless provides a user-friendly website and mobile app with a smooth and intuitive interface. They have received positive user reviews and ratings, reflecting a satisfying user experience.

Promotions and Discounts: Straight Talk Wireless regularly offers promotions and deals on devices and plans. They provide discounts for multi-line accounts or family plans, and also have a loyalty rewards program.

Additional Services: Straight Talk Wireless offers device protection plans and extended warranty options. They also have a range of accessory offerings to enhance the user experience.

Community and Social Responsibility: Straight Talk Wireless is involved in community initiatives and demonstrates environmental sustainability efforts. They also have corporate social responsibility programs in place.

Comparison with Competitors: Straight Talk Wireless can be compared with other wireless providers in terms of pricing, features, and services. They have strengths and advantages over competitors, but there may be areas for improvement or potential drawbacks.

Overall Recommendation: Based on the evaluation, Straight Talk Wireless is recommended for its affordable pricing, extensive network coverage, and responsive customer service. It is suitable for individuals or families looking for flexible plans without long-term contracts. Overall, Straight Talk Wireless offers a positive user experience with a wide range of features and services.

How to file a complaint about Straight Talk Wireless?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Straight Talk Wireless. Make it specific and clear, such as "Incorrect Billing on Straight Talk Wireless Account" or "Straight Talk Wireless Service Interruption".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Straight Talk Wireless. Include key areas such as customer service interactions, service disruptions, billing issues, or any other problems you've faced. Be specific about the nature of the issue, including dates, times, and any relevant details of transactions. If you attempted to resolve the issue with the company, describe the steps you took and the responses received. Explain how the issue has personally affected you, such as inconvenience, financial loss, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with the company, receipts, or screenshots. However, be cautious not to include sensitive personal information that could compromise your security or privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred as a result of the issue with Straight Talk Wireless. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly communicates the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Straight Talk Wireless on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. The company or other users may reply to your complaint, offering solutions or requesting further information.

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Contact Straight Talk Wireless customer service

Phone numbers

+1 (877) 430-2355 +1 (305) 715-6673 More phone numbers

Website

www.straighttalk.com

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