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Straight Talk Wireless Customer Service Phone, Email, Contacts

Straight Talk Wireless
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2.3 714 Reviews

Straight Talk Wireless Complaints Summary

222 Resolved
491 Unresolved
Our verdict: Engaging with Straight Talk Wireless, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Straight Talk Wireless reviews & complaints 714

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1:14 pm EDT

Straight Talk Wireless Customer service

I purchased a phone a month ago. Got the unlimited plan. From the start i realized my phone battery was no good. So i contcted support to see bout getting a replacement . Spoke to Lindor, he told me the batterys were out of stock and to go to walmart and they would replace it and also offered me a free month of service for the inconvenience. He said it would be documented on my account. Walmart did not help becausr it was over the 15 day return policy. So i ended up buying another phone and using the battery out of it. Well... Today my service was suppose to renew. It did not. My service is off and i called straight talk only to find out that Lindor lied to me. There was not even any noted on my account what so ever. I spoke to a manager named james and he refused to help me because he didnt see any documentation. He even admited it was the companys fault. He would not let me speak to anyone else. So now i am out of phone service, out $50 for having to get the new battery for a phone i cannot even use. I am furious! And i need this to be resolved please.

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5:31 pm EDT
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Straight Talk Wireless My phone service

I refilled my data plan on 9/ 20/ 2018 at 4:30 pm. I purchased with immediate restart and half hour nothing. I called their customer service 3 times with no prevail. Each time I called, I had to take 3 surveys that had nothing to do with my phone service .. then call stopped. One time I got a female on line and she kept saying hello then that call ended. now they state on immediate restarting your plan, you lose a day for that coming month. if that is the case, how can they take away days if their service is not working? and for their surveys, why cant they fess up they are having problems? Jim S.

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8:12 pm EDT
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Straight Talk Wireless Service plans

I've had straight talk since their beginning. Advertised Unlimited reduce data usually took a week. So they kept adding more G to their service cards for more money. Till finally few months back they actually went to Unlimited. I couldn't have been happier with them cuz that's all I wanted to buy to begin with. Now this month they reduced it again without any warning. And they don't do it to everybody. I paid for their $70 card and my data has been reduced after 1 week. They might as well just shut off the data cuz can't use it it's too slow. Can't even go to their website because the data is too slow.

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7:54 am EDT
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Straight Talk Wireless Phone cards and customer service

Had bought a unlimited card and took three days to get help to activate and I never got what I paid for very unhappy customer I don't have time to be fixing issues with straight talk everytime I purchase mins that didn't get customer service they could use a little attitude adjustment also don't value customers like they say that's for sure I've about had it with this company needs lots of improvement

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5:51 am EDT
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Straight Talk Wireless Data throttling on $55 unlimited data plan

I have had Straight Talk wireless for several years. They recently started selling unlimited data plans for $55 a month. I have been paying $55 for an unlimited plan and they are throttling data again just like they did before when customers were awarded 40 million dollars in 2015 for throttling data. They are now apparently claiming that 60 gigabytes is unlimited data. I have subscribed to a number of streaming services like Google play music and headspace paying them $15 a month for their services which I cannot use because Straight Talk throttles my data even though I'm on an unlimited plan. When I called to complain they told me there was nothing they could do about it. I'm sick of paying for a service I do not receive. Straight Talk is clearly in violation of the terms of the settlement agreement that they reached in 2015 about throttling data. I missed out on the settlement but I heard about it and they're right back to doing the same thing.

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1:39 am EDT
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Straight Talk Wireless Prepaid wireless phone

Since beginning of 2018, and presently still, I have purchased 30 day plan unlimited data card, and every month I get over two weeks of no data and no internet signal, frustratingly and stressfully 90% of my attempts daily. I went thru 4 or 5 phones in attempt to resolve as their technicians always suggest to be faulty. [censored]! My current phone is only a couple months and fresh. After 1 month, the same data throttling again began and is currently costing me employment and lost sales inqiries due to too slow or no means of communication. Tracephone responds when I file FCC complaints, and they get resolve which lasts only temporarily. They ignored last filing! I see it as Theft of money for services not rendered as agreed upon and purchased. Someone should go to jail! I have screenshots of 3 minute intervals lasting over 20 minutes before aborting attempts to load websites.

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6:55 pm EDT
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Straight Talk Wireless Sim card

I bought a sim kit from Wal-Mart that comes with the prepaid minutes. The sim card would not work with my phone so I called and ordered another one from straight talk and they sent the sim card to the wrong address. So I called again and asked them to send one to the correct address. I was supposed to have gotten it in the mail this past Tuesday. It is now Friday and I still haven't gotten it

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11:24 am EDT
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Straight Talk Wireless zte mobile hotspot

3 days ago I purchased Mobile Hotspot with with Straight Talk. They are saying somehow when I've had my mobile hotspot turned off for the last 2 days that I have used $100 worth or 10 megabytes of data out of the 15 megabytes that I purchased they are saying that I only have five megabytes left in my Reserve when just last night I had 10 and it's supposed supervisor added all 10 megabytes for me so that would put me having 10 megabytes remaining of data and not just five. How do I go about getting the megabytes back that I have not used because I powered off my mobile hotspot device?

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10:57 am EDT
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Straight Talk Wireless Data

In their $35 plan it states that 2Gs of data then throttle down to 2g service. Not an issue. What is an issue it my husband had the same plan last month and he was still able to access emails after the 2G data was used. It was slower but that wasn't an issue. I called Straight Talk and the flat out told me that I was cut off of data entirely. Which goes against what the plan says and what my husband was allowed to do. They told me that I would have to buy a new service plan to get back my data. Then when I hung up because I was frustrated they called. I told them not to call again and what happens? They called again after I hung up. Told them if they called again I would sue them gor harassment.

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9:57 pm EDT
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Straight Talk Wireless Releasing phone number to another carrier

My sons straight talk phone died. Wont power on.
Because he was done with data this month i told him he could use my old sprint phone and i would add him to my plan.
Sprint has been waiting for you to release his number.
He called straight talk and they will not release his number until he re activates hus phone.
Why should we spend 35.00 to activate a broken phone that we wont be using?
If we do reactivate it are you going to refund me the 35.00.
Holding his phone number is ridiculous and just bad business practice.
I will be calling the FCC to file a complaint as well

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1:03 am EDT
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Straight Talk Wireless Straight talk service/ customer support

Support tech constantly made me repeat the same steps for troubleshooting and I spent the whole on phone because they kept getting disconnected or my calls kept dropping. The problem is still not fixed months later and didn't receive my reimbursement for all the days I called and complained with no resolution and money spent . I want my money back or my service plan reimbursed for the full thirty days .

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12:14 pm EDT
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Straight Talk Wireless Cut my cell phone / paying customer / throttle down

News stand!
I'm traveling. I have had straight talk for over a year. I went into Walmart to buy a phone to switch over the phone was faulty so i took it back and they switched me back to my original phone lasted 2 days. I thought I might be out of the service area being I'm traveling. I piggyback on wifi and contacted the chat service. They said 24 to 48 hours! Well I waited and nothing! So once again I found someone to let me piggyback wifi contacted the chat line and they said the # is not mine. Yet the auto payment works! I've been out a phone for over 3 weeks! What's up straight talk! You have lied and left me stranded on my travels and please don't ask me to call! You have my # make it work the power is in your hands tell I can get to town!

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2:25 pm EDT
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Straight Talk Wireless Customer service

I called to switch my SIM to a new phone to keep my phone number representative explain to me to take SIM and put it in new phone which deactivated my service called four times being transferred trying to get it figured out manager was rude disrespectful and basically told me I needed to pay $9 if I wanted it rushed to my house because I ended up needing a new SIM card sent because I followed the instructions of the representative so I get to go without a phone until it gets here which is very upsetting seeing as I use my phone for business everyday.

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4:33 pm EDT
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Straight Talk Wireless Unauthorized change in phone number

I called 611 and refilled my service before it expired. I received a text that said that I had new number. I called and was told to call back when I could call on another line. My husband and I spent over 2hrs on the phone. We where told several times to restart the phone. We then asked for someone else. They where not able to give me back my phone number that I have had for over 10 years.

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10:42 am EDT
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Straight Talk Wireless New phone - refund of unsatisfied next day delivery

I have been with Straight Talk for more years than I care to remember and now It is time for me to get my third or forth new phone. The local Walmart did not have the model I wanted (a Samsung S9) and suggested there was two options. I could order through the Walmart website, or order directly through Straight Talk. I tried to order through Walmart, but there was no option to choose between GMS and CDMA; I need CDMA because of the where I live in order to get consistent service. I called Straight Talk on Saturday the 11th and spoke with a very nice young lady who answered all my questions and took my order. Since I already have a plan, I was able to save $100 over the Walmart price...should be a good thing! I paid an extra $14.95 for next day delivery. Margie explained that since it was Saturday, the phone would not be shipped out until Monday and I would have it on Tuesday. I received an order confirmation Saturday right after the phone conversation, and my credit card was charged. On Monday I received an email saying that the order was "accepted" and gave me a tracking number. I checked the tracking and it said that, as I expected, the delivery would be Tuesday before 8:00 PM. I stayed around waiting for the order because it was shipped signature required. It did not come on Tuesday.
This morning I called Straight Talk to request a refund of the $14.95 I had paid for next day delivery. After 40 minutes of talking to Anthony, I did not get any satisfaction. Indeed, he accused me of lying; said the order was placed on Monday. I explained multiple times and very carefully the sequence of events and the emails I had received. I asked to speak to his supervisor. This man also accused me of lying and after his speaking to his supervisor, said it was their policy or procedure and he would not issue a refund for a measly $14.95. He insisted that the order was processed on Monday, but they didn't get the shipment to FEDEX until after their cutoff time for next day delivery. I said that was not my problem, that was internal to Straight Talk and that since I did not get my phone on the next day as I had paid for, I should be issued a refund. The entire phone call took 1 hour, 27 minutes and 26 seconds and the man still could not comprehend the concept of customer satisfaction and getting what you pay for. He kept repeating the same "our policy" or "our procedure" will not let me issue this refund. All of this on a $700+ phone order.

I am an old retired guy and over the years in corporate America, I have shipped and received many, many, many FEDEX next day packages. When FEDEX does not deliver, they no questions asked refund the next day charges. Not so Straight Talk.

Here are the three emails receive from Straight Talk:

Number 1

From: [protected]@straighttalk.com [Edit Address Book]
To:
Subject: "StraightTalk" Order "[protected]" Received
Date: Aug 11, 2018 8:41 PM
Thank you for shopping with Straight Talk.
Order Number: [protected]
THANK YOU FOR YOUR RECENT ORDER! We will send you an email with the shipment tracking number when your order ships.

Your order information appears below.
Check your order's status
ORDER SUMMARY
Product Qty Status Each
30-Days Unlimited Plan 1 In Progress
Your estimated delivery is 1 - 2 business days after order is shipped $45.00 $45.00
Samsung Galaxy S9 Midnight 1 In Progress
Your estimated delivery is 1 - 2 business days after order is shipped $699.99 $699.99
Total discounts on products: ($100.00)
Total discounts on order: $0.00
Tax: $47.27
Shipping: $14.95
Order Total: $707.21
Shipping Information
FedEx Next Day - $14.95
Your estimated delivery is 1 - 2 business days after order is shipped fedex

Number 2

From: [protected]@tracfone.com [Edit Address Book]
To:
Subject: "StraightTalk" Order "[protected]" Accepted
Date: Aug 13, 2018 9:15 AM
----------------------------------------------------------------------------------------------------------------------------------------

Your order [protected] with StraightTalk has been authorized. It is now in the payment approved status.
----------------------------------------------------------------------------------------------------------------------------------------

For any questions about your order, contact:
StraightTalk
Email: [protected]@straighttalk.com
Phone: [protected]-CELL (2355)

Number 3

From: [protected]@straighttalk.com [Edit Address Book]
To: [protected]@earthlink.net
Subject: "StraightTalk" Order "[protected]" Shipped
Date: Aug 13, 2018 10:57 PM
Thank you for shopping with Straight Talk.
Order Number: [protected]
YOUR ORDER HAS NOW SHIPPED!

Your order information appears below.
Tracking Number: [protected]
ORDER SUMMARY
Product Qty Status Each
30-Days Unlimited Plan 1 Shipped
Your Package Shipped date is Aug 13, 2018 $45.00 $45.00
Samsung Galaxy S9 Midnight 1 Shipped
Your Package Shipped date is Aug 13, 2018 $699.99 $699.99
Total discounts on products: ($100.00)
Total discounts on order: $0.00
Tax: $47.27
Shipping: $14.95
Order Total: $707.21
Shipping Information
FedEx Next Day - $14.95
Your Package Shipped date is Aug 13, 2018
Click here to Track your order

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2:12 pm EDT
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Straight Talk Wireless Service

My husband and I both have had straight talk phones for over 7 years. Here recently we have noticed that when we first pay our bill our phones don't run properly and function slowly on Wi-Fi until we run out of days then we cannot use the internet unless we are hooked up to Wi-Fi. It's like they are forcing us to use all of our data so they can try to get that extra money out of us to "speed" our phones back up.

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4:29 pm EDT
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Straight Talk Wireless Scam

We looked on the straight talk website that stated our phone and our number was compatible with their system. So we bought a 50 dollar card and proceeded to try to sign our phone up with their network... After 3 hrs of phone calls and wait times, they reluctantly said our phone was not capable of using their network. We asked for a refund and was told that's impossible; we asked for a line to call and complain in hopes they update their website to cause less confusion for future customers and they refused to transfer us. Now we are stuck with a 50 dollar worthless card that the 3rd party distributor could not refund. Is there any steps we can take? I'm willing to waste as much of their time as possible. Quite honestly it was the worse customer service experience.

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6:57 am EDT
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Straight Talk Wireless Phone number

On July 7, 2018 my iPhone that I transferred to straight talk and received a new phone number for straight talk died. The battery got too hot and swelled. I bought a different phone, a Samsung Galaxy J3 Luna phone. I tried to activate it and keep the number assigned to me by straight talk. For some reason they claim that I can't keep the number that was assigned to me because it is not an iPhone. This was after three hours chatting online.

On Aug 8, 2018 I called again. The orginal number to my straight talk account is tied to many accounts and on business cards. I ha and ve asked for my number back and keep getting told that I could not have the number. I then talked to first a rep named Jeremy then one named John. I told them I was ready to talk to a lawyer. This is costing me money. I was finally told they were going to disable my phone and give me the original phone number back. I was told to wait a few hours and try to make a call and if that doesn't work to shut it off and try again. I waited over night. I tried again this morning and the original number says it does not belong to straight talk and the number they forced on me on July 27 also says it does not belong to straight talk. It has been one lie after another.

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3:01 pm EDT
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Straight Talk Wireless Phone/supervisor

I bought a Samsung s6 phone from strait talk. The phone worked good for a couple of months when it froze I contacted strait talk they said they would send me a refurbished phone. Itold them I didn't buy a refurbished phone I didn't want junk. They told m e it had a year warranty that it was as good as a new one. Six months later it broke when I called strait talk the supervisor was rude and told me he don't care that I was with them for more then ten years and hung up on me.

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10:36 am EDT
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Straight Talk Wireless My cell phone

My voice mail is not responding. I have spent a total of 7 hours between a two day period and eleven repersentives trying to fix this problem. Your customer service is very rude and will try to fix the problems while on speaker, and the background noise is very distracting. When i explain this, i am put on hold for up to 45 minutes waiting, until i just give up, and than i have to go thru the same process with the same results. My problem is ive been told that the phone is not fixable. Streight talk supervisor allowed me to clear all my contacts to be retreived, and a new phone would be sent. I am on hold again waiting for someone to help finish this process. Please help... TommyTravis [protected].

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Straight Talk Wireless In-depth Review

Pricing and Plans: Straight Talk Wireless offers affordable pricing options with a variety of plans to suit different needs. They provide transparency in pricing and there are no hidden fees.

Network Coverage: Straight Talk Wireless has extensive coverage across the country, ensuring reliable network performance. They also offer 4G LTE speeds for fast and seamless browsing and streaming.

Device Selection: Straight Talk Wireless offers a wide range of smartphones that are compatible with major phone brands. They also provide the option to bring your own device.

Customer Service: Straight Talk Wireless has responsive and helpful customer support. They offer multiple contact channels including phone, email, and live chat. Their representatives are knowledgeable and able to assist with any inquiries.

Activation and Setup: Straight Talk Wireless has an easy and straightforward activation process. They provide clear instructions for setting up devices and offer online resources and tutorials for additional assistance.

Features and Services: Straight Talk Wireless offers unlimited talk, text, and data options. They also provide international calling and texting capabilities, as well as mobile hotspot functionality.

Data Speed and Performance: Straight Talk Wireless ensures consistent data speeds for browsing and streaming. They do not throttle data or impose speed caps, providing dependable performance even during peak hours.

Billing and Payment: Straight Talk Wireless offers convenient payment options including credit/debit cards and auto-pay. They provide accurate and transparent billing statements and easy access to account information and usage details.

Flexibility and Contract Terms: Straight Talk Wireless does not require long-term contracts or commitments. They offer the flexibility to change plans or cancel anytime, as well as the option to switch between networks (CDMA/GSM).

Overall User Experience: Straight Talk Wireless provides a user-friendly website and mobile app with a smooth and intuitive interface. They have received positive user reviews and ratings, reflecting a satisfying user experience.

Promotions and Discounts: Straight Talk Wireless regularly offers promotions and deals on devices and plans. They provide discounts for multi-line accounts or family plans, and also have a loyalty rewards program.

Additional Services: Straight Talk Wireless offers device protection plans and extended warranty options. They also have a range of accessory offerings to enhance the user experience.

Community and Social Responsibility: Straight Talk Wireless is involved in community initiatives and demonstrates environmental sustainability efforts. They also have corporate social responsibility programs in place.

Comparison with Competitors: Straight Talk Wireless can be compared with other wireless providers in terms of pricing, features, and services. They have strengths and advantages over competitors, but there may be areas for improvement or potential drawbacks.

Overall Recommendation: Based on the evaluation, Straight Talk Wireless is recommended for its affordable pricing, extensive network coverage, and responsive customer service. It is suitable for individuals or families looking for flexible plans without long-term contracts. Overall, Straight Talk Wireless offers a positive user experience with a wide range of features and services.

How to file a complaint about Straight Talk Wireless?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Straight Talk Wireless. Make it specific and clear, such as "Incorrect Billing on Straight Talk Wireless Account" or "Straight Talk Wireless Service Interruption".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Straight Talk Wireless. Include key areas such as customer service interactions, service disruptions, billing issues, or any other problems you've faced. Be specific about the nature of the issue, including dates, times, and any relevant details of transactions. If you attempted to resolve the issue with the company, describe the steps you took and the responses received. Explain how the issue has personally affected you, such as inconvenience, financial loss, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with the company, receipts, or screenshots. However, be cautious not to include sensitive personal information that could compromise your security or privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred as a result of the issue with Straight Talk Wireless. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly communicates the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Straight Talk Wireless on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. The company or other users may reply to your complaint, offering solutions or requesting further information.

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Contact Straight Talk Wireless customer service

Phone numbers

+1 (877) 430-2355 +1 (305) 715-6673 More phone numbers

Website

www.straighttalk.com

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