[Resolved] Straight Talk Phone — fraudulent service
straight talk accidently received a double payment from me by credit card Nov 7, 2014 I accidently paid for the wrong cellular account. Then I paid again by credit card for my acct. I made straight talk aware of the double payment. A straight talk representative told me they would apply the refund to my phone account for the following month. straight talk never refunded my account. I purchased a straight talk phone card December 2014. I purchased another straight talk $45 unlimited service card, by credit card Jan 3, 2015 on January 14, 2015 straight talk disconnected my phone with 21 days of service left unused. When I called Straight talk they said they had refunded my credit card account for Nov 7, 2014 and I needed to buy a new service card. That was not true. Straight Talk lied. I checked my account. No money was refunded by straight talk at all. Straight talk policy does not allow them to refund money to anything. Straight talk received money for full 30 days of unlimited cell phone service Jan 3, 2015 and disconnected my service with 21 days of service left I paid for. Straight talk is scamming it's customers and they are liars and very rude. Mamie Carter
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Ronnie Sims Sr's Response, May 11, 2018
Still on hold
Decker Voxo's Response, Jun 28, 2018
Because SomeTimes peoples Disability checks don’t come in time
Decker Voxo's Response, Jun 30, 2018
Straight Talk Reps Need To Extend The 30 Days bye 2-3 Exta Days Because Some Times Pepeoles Check Don’t Come On Time And It Dose Happened Some Times especially people with disabilities
Straight Talk Wireless Customer Care's Response, Sep 14, 2018
Hi, mamiecarter38. This is Sara from Straight Talk Wireless. We apologize for the inconvenience and trouble that you've experienced with our service. I see you need help with your phone. Please chat with us using this link http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
Tiffyrc96's Response, Oct 05, 2018
Sandy Hunt's Response, Nov 12, 2018
WHY is my billing payment different from what is deducted from my account?? Billed/Pmt amount is $50.63 yet $50.83 is deducted on credit card. If they are collecting .20 month per person OVER what is billed, that is $2.40 a yr per person. Multiply that by 25 million people, that is $60 million dollars they are collecting a year. Is that not theft?
Sandy Hunt's Response, Nov 13, 2018
Complaint board...you keep sending me the same email about complaint not long enough. You only allow 350 characters. There ARE 350 characters in the complaint. Every field has been completed.
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