Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

Straight Talk


rip off

Complaint Rating:  86 % with 7 votes
86% 7
Contact information:
Straight Talk
United States
I bought a $30 and received a $45 service card.
I added the $30 card to my phone and added the $45 card as a reserve. I received confirmation that both cards were added, the $45 card would automatically be activated at the end of the service date of the $30 card. I went online to see if I could activate the $45 card early, and found out that there was no record of it being added to reserve. And I had received a confirmation from straight talk 10 seconds after I added the $45 card that it had been placed in reserve and was accepted.
I have emailed the 5 time, made 4 calls to them, and the still give me the run around that it was never added. The wanted me to give them the pin number, but after almost 30 days, it had been trashed as it was supposedly added and confirmed.
They will not help in any way other than repeatedly emailing me or calling me asking me for the pin number so that they can add it to my phone.
I have told them repeatedly that the card was thrown away a few days after it was applied.
Most could not even speak english very well, and were no help at all. One supervisor said he would authorize a one time complimentary $45 card, but then another foreign speaking woman came on the phone and said another supervisor over rode the decision since I could not produce the original pin number.
Customer service is horrible, but the phone service has been very good.
But after getting screwed out of $45 dollars, I think it is time to find another phone provider.
Complaint comments Comments (0) Complaint country United States Complaint category Mobile/Cellular Service Providers

Post your Comment

Please check text spelling before submitting a comment
Your attitude towards Complaint Agree Neutral Disagree
Comment text
Attach photos (optional)

Straight Talk Wireless Logo Straight Talk Wireless
Customer Care Service
9700 NW 112th Ave
United States - 33178
+1 877 430 2355
View Full Information
Contact Us

Reply to