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1.1 370 Reviews

Stop & Shop Complaints Summary

8 Resolved
362 Unresolved
Our verdict: If considering services from Stop & Shop with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Stop & Shop reviews & complaints 370

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Newest Stop & Shop reviews & complaints

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R
6:17 am EDT

Stop & Shop they did charge me for the delivery

I bought some items from the company www.stopandshop.com. It was written on the website that the price for the delivery was for free for the orders over $50. My order was $80 and I thought that it would be for free. I placed the order and they added $5 to my total sum and it was shown that it was sum for the delivery. But why they misled people and posted that the delivery was for free, if it wasn’t. I tried to ask if, but the company avoided my emails. Be prepared to pay for the delivery.

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8:27 am EDT

Stop & Shop bad meat to eat

I bought some hamburger at the stop and shop in malden mass on charles street i ate it and got deathly sick from it. the illness lasted about 5 days or so salmonella i believe if you would like to contact me about it you may robert boucher.

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Izzy M.
Saint John, CA
Aug 22, 2012 10:18 am EDT

While it is awful that you got sick from this food, may I point out that salmonella poisoning results from contaminated, improperly cooked food. If you had cooked it properly, you wouldn't have gotten sick. If it was salmonella, of course. And are you sure it was their meat that made you ill? Salmonella, and most other food-borne illnesses often have an incubation period of several days. Most people don't get sick until around 24-28 hours after they've ingested it, and some don't even get sick until 3 days after.

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9:53 pm EDT
Resolved
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Stop & Shop let go og my job

I was hired for my first job 2 weeks ago.I was put on part time until I graduated high school(23rd)..There was a gas leak at our high school and we were not allwoed to get on the buses..I new i had to ride my bike to work that night and i also new i was going to be late.So i called my boss to let him know i will be late, the front desk lady answered the phone and said Matt Ryan is not in she will pass me over to produce department.The phone rang 9 times and no0 one amswered the phone...I called again, lady at front desk send the call back to prodice, , , rang and rang...I tried 3 more times and yet, no one answered the phone..There for i was no able to call out.i was already late...
I wentto work ttonight and soon after ariving i was called to the office, I was told MATT RYAN was letting me go becuase of MY WORK Ethnics?/?/This was my first job, and i explained that i tried so many times to call and say i can not make it...Matt ryan told me"oh well, the guys in the back you work with think your slacking offf?Wait, the guys i work with open boxes of food and share them with everyone in the back room.The guys i worked with also told me, just look like your busy if the boss walks back here?

They let me go cause they didnt bother answering the phone, they let me go becuase of my "work ethnics" that i ahve no even developed yet...

By the way, I rode my bike to and from work everytime i was to be there.riding alomst 6 miles one way, and then riding home in the dark...I think that should show i wanted the job real bad and I feel they were so unfare, I did not even get a warning...Nothen, , , ,

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3:26 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Stop & Shop a bug found in ground meat pkge!

I bought a package of ground meat a few days ago, took it home and was preparing to make taco's for my family, as I opened the seal tight package I was shocked to see a dead bug right there in the meat! I was horrifyied. . beyond belief. My children could not eat dinner and I was literally sick to my stomach! i dont know what I am supposed to think about this store located on Broadway In Malden...Dirty? Bugs? Im mortified! I need something done about this. My husband wants me to speak to a lawyer. But things unfortionatly do happen. I was wondering if there is anything your willing to do for me? To put my mind at ease.

my email is [protected]@partners.org

[protected] michelle porter

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Update by michelle6390
Mar 09, 2011 3:35 pm EST

how do i take my personal info off here, i thought i was writing to a complain dept, not for the goddam world to read. for crist sakes. and yes a dead cockroach in my food i almost fed to my family im upset. A laywer...maybe pushing it Brenda but If you seen what i seen you would be horrified.

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Average shopper
Providence, US
Mar 10, 2022 7:34 am EST

Most meat comes prepackaged from outside company. Store dies not process the ground beef in store

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B
2:43 am EDT
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Stop & Shop deli

I went there between twelve and one o clock for a sandwich when I was standng on line I noticed the deli is dirty the garbage bags were over flowing garbage was all over the place the slicers were dirty, when I walked over to the sandwich area with the person who was serving me they had the lettuce, tomatoes, cheese and cold cuts sitting out on the countertop the person in charge who they said was kathy was sreaming at the top of her lungs at one of the workers, I feel that you should do a surprise visit to that store to see what I saw. thank you

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12:35 pm EDT
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Stop & Shop canon powershot sx110is

I ordered a Canon Powershot SX110is in April of 2009. A few days later I got an email to confirm the order. I called and confirmed. Then a few days later I received an email stating the item was back ordered. I could wait and receive the item at that low price once the item was in stock again. It is now Sept. 2009 and I have never heard word from them again. I tried calling once to ask about the back ordered item and the man was rude and said when it was in I would hear back. I think they are a scam. Don't waste your time with them.

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Merial Usher
Saint Augustine, US
Dec 05, 2012 7:05 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I ordered A Canon Blue camera for $137.00 week ago & no further info on shipping or on camera!

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John Kelso
Ada, US
Oct 30, 2009 5:24 pm EDT

DON'T BUY FROM Stop and Shop Digital PERIOD! This is a scam and they are experts at the above comment. They post these nice prices
on digital cameras and then drag drag drag getting your order processed. If you order something like a Nikon D90 Kit for say $ 844. on Monday they
will drag the transaction out over the course of the week and send you some bogus email " Back order will be 8-12 weeks " but if you go back to their
website that same $ 844. camera kit just happened to jump up to $1100. overnight. I just happened to call them the next day and ask for the same camera
kit with the same Nikon D90 and it was in stock for $1100 but was Out of Stock at the original $ 844. price.

Stop and Shop Digital is a crooked dealership and they scam you from the minute you enter their website until the minute you cancel your order.
Do yourself a favor and DON'T BUY from Stop and Shop Digital because there's not an honest person at this website. Sincerely John Kelso

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firesiderace
Lakeside, US
Sep 14, 2009 1:16 pm EDT

I hope you cancelled your order and your credit card transaction.

Most of the camera shops on-line from the New York are are terrible and THE MAJORITY are possibly a scam. And you'll probably receive a re-furbished camera when and if it ever arrives.

Only use on-line stores with high ratings and positive posted results from previous customers.

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9:02 pm EDT
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Stop & Shop product could not supplied

I placed the order (order no.25135-W ) for Digital Camera Nikon Coolpix P80 on June 14th., 2009.

Recieved order confirmation and next day by email.

when I checked my status online, it was showing backorder.
Again sent them email and they replied that we get the shipment in 8-12 weeks.

Today I called there customer service again and they say that your order is not for usa version of Digital Camera and the one you have order will be cancelled and they cancel the order of their own and on thete web site is now showing customer cancellation.

Vijay Arora
email:- [protected]@hotmail.com
This company is advertising this product everyday on there front page just to attrect the customer.
I had waited for 12 weeks after placing the order. I have all the records with me.

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sulamita mello
Leominster, US
Oct 07, 2009 6:21 pm EDT

i placed an order too w stop and shop digital and they change the price on line and canceled my order. at first they treat me nicely and ask for my 3 credit card numbers to finish the order and ship and when he said the price was totally different, and when i said that to him, and said that this price was different from the Internet the supervisor named " roger " star screaming w me and and making fun w me saying that i am kidding if i really believed that, they offered a 589 for a Nikon d90 2 professional lenses and i buy it, and i printed my shopping cart, my recite, and the confirmation by email ..he said that he was on line and there is nothing w those rices and he canceled my order and change my shopping cart and all the information's that i have printed w the price that they was offering on line..and i said that the only thing that i know is about the price that they was offering ... if they made i mistake by pricing it's not my fault...and they can't treat you like that..making fun, , screaming, disrespecting...
so i can prove...what i am saying because i have everything printed...

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4:30 pm EDT
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Stop & Shop camcorder order

Stop and Shop digital is a scam company. I ordered A Canon XL2 Video camcorder and upgraded to the platinum package because the price was unbelievable. Friendly person on the phone tried to upsell me to a lower grade camera and I kept with the Canon XL2. They said it was total of $1200 and change. I paid it and they said it would get to me in 3-5 days. So I called them on the 6th day and asked for a tracking number and they said the camera was on back order and would take about 3-4 weeks. And again tried to pawn the other camera on me saying they didn't understand why I would want this camera instead of that one. Very rude and obnoxious person. It's a one person company, not an office of employees. It's a scam. So I told them I wanted to cancel my order and they said "fine" and hung up on me. I tried calling back to get a conformation on the cancellation. But He's not answering. Scary stuff going on there. Nothing less than criminal and they won't be in business long. I read the BBB reviews after I had cancelled the item. And they're all spitting images of the same junk this dude is doing to everyone. The site is a lie and a scam.

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4:24 pm EDT
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Stop & Shop customer service awful

May 10th, 2009 I called the Bakery shop and the phone rang 7 times before someone from the Customer Service desk picked up. He puts me on hold without telling me, and I waited for 3 min. No one got on the phone, so I hung up and called back again for the 2nd time. The same guy picked up and I told him I want to speak with someone in the Bakery shop and he said no one is there right know. I asked him "Why isn't there a bake shop employee there"? I told him to please call somebody to the bake shop, because I had a question about a cake order. He said someone is going to pick up, I said O.K. I waited 3 min and no one picked up. Then I get disconnected. I called back again for the 3rd time and said "This is the 3rd time I"m calling back and no one picked up from the bake shop. I told him I'm going to call another store. Awful Customer Service!

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didappointed
Greenfield, US
Jan 20, 2022 3:39 pm EST

I USED to shop at Stop and Shops in my area, not any more.
the poorest in stock conditions in all depts, associates attitudes are horrible, when you can find an associate, meat depts are virtually closed down and the front end customer service is the worst I have experienced in 65 years of shopping.
If your going to close-close.
Chuck K

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GaelicEyes10
Boston, US
Jun 30, 2009 4:53 pm EDT

The worst customer service is definitley Stop & Shop. I never shop there, they're also ridiculously expensive.

ComplaintsBoard
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10:38 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Stop & Shop - item backorder

I attempted to order a Canon Powershot SX10IS a week before Easter from them. When I ordered nothing said that they were out of stock, or on back order or anything. I had family driving down to visit for Easter and wanted to use my camera for that. Knowing sometimes shipping takes a while I paid for the expedited shipping. I got an email saying it wa...

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