Stonewall Cleaners / Ruined Coat
This is a brand new cleaners that just opened near Wegmans. I don't recommend it! In eating a Christmas goodie, I had sprinkled powdered sugar on the lapel of a cashmere coat. I brought the coat to the cleaners and was given a pick up date a week later. I needed to point out the powered sugar to the attendant who marked it with one piece of small blue tape.
When I returned to pick up the coat and checked it, there were scrape marks completely covering one front side of the coat. It looked as if someone had taken a razor to the coat.
The attendant gasped when she saw it, grabed the "paid" receipt from my hand and scribbled the word "STAIN" on it..saying that she would show the owner. She marked all the places with great lengths of blue tape. I could come back the next day. I did come back and was shown the coat again; there was no change and the owner was not there. At this point, the attendant lost her ability to speak English. I was given another time to return. This went on for 3 visits, the owner never appearing and never returning phone calls.
Finally I threatened legal action and received a call from the owner. First he said you couldn't see the marks, then he said the fabric was fragile, then he said it was stain I was seeing, then he back tracked to say it wasn't their fault. My $450 coat is ruined and the best they could do was offer the cleaning fee returned. When I picked up the coat and refused the refund, I brought my camera to take pictures in the setting; assuming the infamous owner and attendant would claim I took a razor to my own brand new coat! Onto small claims court I go!