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StoneDine review: StoneDine Cookware 137

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8:15 am EDT
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This complaint is concerning StoneDine Cookware, advertised on television. Both the infomercial and the website advertise the product for $29.97 (+25.75 S&H). AFTER you give them your payment ifo, they ask if you would like to pay full price and get free shipping. FULL PRICE?!?!?!? NOWHERE on the website or commercial do they tell you what the full price is. You come to find out it's around $299.00 for the order. Now you're stuck getting the product shipped with no way of cancelling your order. You're stuck having to return the product and you're out $50-something dollars in the process. When you finally find a number to call they tell you they can't cancel your order because it takes 24-48 hours to process, which is BS. When I called a few hours later, they said it was already shipped. How s that possible? This is a total scam geared towards confusing the consumer and getting their card number so they could run up charges.
Here is the company website with the false price advertised.
http://www.stonedine.com/a2/index.asp

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The complaint has been investigated and resolved to the customer’s satisfaction.

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137 comments
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Ari from Australia
, AU
Jun 26, 2013 8:33 am EDT

Janet C from Georgia...

Seriously? SHUT your ignorant face UP! Get over your Self righteous self already! Miss know it all gosh! SHUT to the UP! your so annoying!

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lil_ldg612
Berea, US
May 06, 2013 3:44 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

*If you're delighted with and keep your cookware, just make 9 additional payments of $29.97 for a total of all payments of $299.97 + $27.75 S&H. If you are not satisfied for any reason, simply return the product within thirty days and your initial payment will be refunded (less S & H) and there will be no additional payments and keep the 11 piece knife set with Lifetime Warranty (a $49 value) as our FREE gift to you! We'll even pay for your return shipping & handling!
Found at the bottom of every page on the stonedine website... read all details especially small print before trying to purchase things
As for the set itself... it is totally worth it, if you follow the instructions the stuff doesn't stick & food tastes better since it uses much less oil to cook in.

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mellissa.d
, US
Mar 31, 2013 6:20 am EDT

I live in brisbane australia, I LOVE MY SET. I paid in full, found the full cost, in very fine print. My only problem was the size of the casserole pans. 20 and 24 cm. Will have to order a bigger one. Mellissa.

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cpht2003
Colonial Beach, US
Jan 26, 2013 11:56 pm EST

I am considering purchasing this set. I see positive comments about the pans in general. I have read the website thouroughly. The price and payment plan is laid out clearly. So I do not understand those who are complaining about the cost expected. Also, I see one regarding paying by check 1/2 the cost. I again read the website thouroughly and it states the following: "Check or Money order purchases must be prepaid in full (installment payments are not available for check or money order payments) and should include S&H (if applicable) and sales tax for those with delivery addresses in CA. Check or money orders should be sent to: StoneDine USA, 15820 Euclid Ave., Chino, CA 91708" It also give a link to click on for the form to pay by check/money order. So, aside from the those who have had delays in replacement products/parts, I do not understand the problems mentioned here. Unless someone comes up with a really valid reason not to buy, I'm thinking I will take my chances.

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Lanefcox
Reading, US
Jan 13, 2013 4:02 pm EST

Those who agree this is a scam are completely naive. There is nothing of a scam going on with Stonedine. They are completely upfront with their offer. Anyone who thinks they've been scammed by Stonedine just simply did not take the time to find out the details of he offer. To them I have some very sound advise, "Caveat emptor", let the buyer beware. Beware not of who's trying to get over on you, but of what you're getting yourself into.find out the details of an offer before you agree to it.

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Lanefcox
Reading, US
Jan 13, 2013 3:45 pm EST

You all are idiots! This offer is not the least bit a scam. They do say right up front, "Try it for 30 days for $29.95". The only victim here is Stonedine, for being the subject here.

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DavidODell
Houston, US
Dec 22, 2012 11:33 pm EST

I just went to the web page and it clearly says what the total price is right there on the very first page. Don't blame them for being an ignorant consumer.

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momsthoughts
Howell, US
Dec 20, 2012 6:46 am EST

Do you know when you dispute charges it negatively impacts your credit?

I am looking at this page because I just saw the commercial and thought it VERY odd they never tell you the price.

RED FLAG!

That still doesn't make it right what they are doing and the FCC and BBB ought to be all over them. Has anyone reported them?

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Sasssy
Miami, US
Sep 14, 2012 6:30 am EDT
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I chose to pay in full and had no problem. I love my cookware. I ordered more of the set from their parent company in Germany.
stoneline.eu

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daydrmr
, US
Sep 13, 2012 2:22 pm EDT

I too have been dubbed into this offer. I think that the pans are great. However when I tried to make payment with a personal check for 1/2 of the balance and pay it off more quickly they turned it over to collection and never have presented my check for payment of the product. I am very concerned that with the state of the economy that any company would refuse payment of any type. There issue is that there is 10 (ten) payments and they mean that they are going to make it ten payments. I have yet to see my check or a correspondence from them in regards to my attempt to pay. I am going to report this to the BBB and the attorney general in my state and sing out for every one to know how they do business. Also that "special" gift of knives are awful. Those things are a waste of anyone's money. They won't cut a piece of bread.

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Sasssy
Miami, US
Aug 28, 2012 6:13 pm EDT
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The stated exactly what the cost was from the beginning.

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StoneDineUser
, US
Aug 28, 2012 1:27 pm EDT

I got caught up in the StoneDine scam too thinking i was paying around $80 for a set of non-stick pans which i thought was pretty reasonable. But when the set arrived the included invoice showed i owed 10 more payments which would make the set eventually cost around $300 which is a lot for a set of non stick pans. So i called to cancel and send them back and was told that it was too late and i would have to pay the full amount. To get out of it i had to cancel my debit card to stop the automatic monthly withdrawals. They started sending me threatening letters demanding payment and sent my account to a collection agency and it is now on my credit report. It had been over a year since i received my pans and i still get calls about once a week from the collection agency. Despite all the problems I've had since ordering i have actually used the pans every day and they are actually very good pans. Just don't use metal utensils and keep them seasoned.

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serenityangel
Las Vegas, US
Jul 16, 2012 10:02 pm EDT

I received my pans this morning and cooked with them at dinner. I was amazed that nothing stuck in the pans. The amount o money is not bad. Anywhere else for top-line gourmet set would probably cost a whole lot more. I placed our order on Friday and received our set on Monday. Every bit worth the price and short wait.

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learntoreadppl
, US
May 21, 2012 7:06 am EDT

When you're delighted with your StoneDine and want to keep it, simply make 9 additional payments of $29.97, for a total of all payments of $299.97 + $27.75 S&H. If you are not satisfied for any reason, simply return the product within thirty days and your initial payment will be refunded (less shipping and handling) and there will be no additional payments! We'll even pay for your return shipping & handling... This was copied off the website...clearly stated and they pay return shipping IF you follow their policy! Where's the problem?

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chef j
Bellevue, US
Mar 15, 2012 5:02 pm EDT

On the stonedine website under the "free gifts" it clearly has the full price .299.97 plus shipping.
It also states for 9 additional payments of 29.97 so you can't really get mad if you misread the ad.

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homemaker2345
Maypearl, US
Mar 14, 2012 12:17 pm EDT

I did purchase the pans and paid for them, they are great pans and i love them. My complaint is one of the pans had scratches on the bottom and paying this much for the pans and a warranty on them, I returned the pan--after contacting them and them telling me they would replace the pan---that was the first of October, 2011. They received the pan back on 10-13-11. I have called every 2 weeks since 10-13-11 and have been told the pan is on back order and I will get it in 7 to 10 days. As of today, 3/14/12, I have not received my pan and have reported them to every agency that the attorney general gave me addresses for. So great pans, but don't ever return one for the warranty! Hopefully one of these agencies can get my pan back for me.

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amelia dodoson
rochester., US
Mar 13, 2012 4:07 am EDT
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I absolutely loved my stone dine frying pan until the handle came off. I contacted the company via phone on 11/11/11 and was told that a new handle would be sent to me. I did not hear from them again until I contacted them the middle of January of this year. They said the handle was on back order and I should receive it by the1st or 2nd week of February. It is now March 13th and I have heard nor received nothing. No e-mails, phone calls or snail mail. Zilch, zero nothing! I am going to contact them again and see if I can get the name of the CEO and contact him or her. A company with this kind of customer service or lack thereof will not last long!

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amelia dodoson
rochester., US
Mar 13, 2012 4:01 am EDT
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My complaint is that I love the stonedine frying pan that I bought last year as far as the pan itself, however, the handle has come off and will not stayed screwed in. I contacted the company on October l1, 2011 and was told they would ship out a new handle to me. It is now March l3, 2012 and I have heard nothing from them other than when I contacted them in January and they told me the handle was on back .order. No e-mails, phone calls or snail mail from them. It is too bad because I like the pan so much I was considering buying the whole set but now I will purchase nothing from them. A company with customer service this poor will not stay in business. I am in the process of trying to find out the name of their CEO and contacting him or her to see if I will have any luck resolving my problem.

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Merly66
Macksville, AU
Feb 27, 2012 3:01 am EST

Having read all the previous comments, I am still undecided about buying stonedine cookware. I do like the look of it and around $300 is not a huge amount to pay if the set really does what they say. I will be doing some more research before I buy. I do have some stainless steel pots that I bought over 20 years ago, they are still going strong and cost me around $400 for the set. Can't remember which company, but I'm pretty sure they were made in Germany.

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Listen and look
phoenix, US
Jan 24, 2012 6:00 am EST

If you pay attention to the comercial its considered a soft offer. Which means they dont present a price. Second you are not comitted to the order unless you purchase on the website. If you pruchase from the order line you have the option to cancel before you get locked into an order. Also they provide shipping back on the return so there is no out of pocket costs. Again in th eoffer pitch again plenty of people complaining about something they bother to pay attention to when the offer is made wether on the web or order line get a brain people and use it. So many smucks who dont use there ears or brains to amkes decisions.

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cowboy1969
, US
Jan 24, 2012 3:05 am EST

The fine print at the bottom states:

*Offer Details: With this exclusive offer you can try StoneDine for the low price of only $29.97 plus S&H. If you're delighted with and keep your cookware, just make 9 additional payments of $29.97. Your total for all payments is $299.97 + S&H.

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Teaching kids to be responsible!
Decatur, US
Jan 04, 2012 7:35 pm EST

I agree with Nonep! Although, is says nothing about a cancellation policy, most intelligent buyers would ask before buying. The front page of their website clearly states there will be 9 more payments of $29.97 for a total cost of $299.97 plus SH. This is one of the largest problems with the people in the USA nowadays. No one wants to be responsible for researching. "Its not my fault, I didn't know!" Grow up and read the entire program, ask questions and know before you buy!

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Sasssy
Miami, US
Jan 04, 2012 5:55 pm EST
Verified customer This comment was posted by a verified customer. Learn more

To slatbaadfast: This is the website I visited. http://www.very-titan.de/en/STONELINE+pots+pans/Cooking+pot+sets/STONELINE+cookware+set+8+pc.html The $249.95 is roughly what we pay when you order from them. The only inconvenience is you have to send the money by wire transfer and pay an additional fee to the bank. The only problem with that is the information they send you has to be entered by your bank from the bottom of the page to the top. They print it in a confusing manner. My first purchase went through fine. The second purchase did not go through on the first attempt because the Banker didn't enter the information correctly and I was charged by both banks. I waited for the original Bank personnel to return from vacation to resubmit it the correct way.

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kevininlouky
louisville, US
Dec 29, 2011 10:13 am EST

Just for anyone who is confused about the websites, StoneLine is the parent company of StoneDine. Have a nice day.

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Sasssy
Miami, US
Dec 28, 2011 9:45 pm EST
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To: pisseddude29, , , Replacement parts are available through the company in Germany. StoneLine.eu The only problem is you have to send the money by wire transfer through your bank. It was a hassle but the cookware is worth it.

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Sasssy
Miami, US
Dec 28, 2011 9:21 pm EST
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I ordered other items from StoneLine based in Germany. The price is steep but the food turns out great. Over the years I have had so many sets of pots that don't make the food cook was well as these. I must be the ### slatabaadfast is talking about. My sauteed unions are never burnt. Frying item in the pan with little oil get dark but they don't burn.

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new to stonedine
Stockton, US
Dec 16, 2011 11:12 pm EST

Checked the BBB on the internet and found Stonedine Cookware in Chino, CA received an F rating for customer service issues ranging from delivery problems to warranty replacements. Had 12 complaints in 3 years, 8 in the last yr. alone! A few of the complaints were resolved, but many were left unresolved by the company. Looks to me like they just said screw it! But they sure are interested in making those sales and getting Stonedine out there! Hmmm... three years in the U.S. Doesn't look like the business is doing very well. Hope their product is good.

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new to stonedine
Stockton, US
Dec 16, 2011 10:52 pm EST

I disagree with the complaint in regards to the price for Stonedine being unclear. It is a tv offer and it clearly states that that the $29.95 price is a "trial offer". Most infomercials use this type of tactic to entice impulse buyers - make the price unbelievable! You have to remember that the initial price is for a trial period. They want you to try it and see that it's worth all the other payments. They want you to keep the product, and face it, most people won't go through the hassle of shipping it back anyways. SO, IS IT WORTH IT?... If it is as good as they say, then 300 bucks for a complete cookware set is pretty good, especially if you compare to other top of the line cookware sets sold at Macy's, or Williams-Sonoma, or Crate and Barrel. My father-in-law purchased Stonedine 7 months ago and swears by it, and he cooks a lot! He felt so strongly about the way the cookware performs that he bought my husband and I a set. We have been using ours (a gift) for about 2 months and so far so good. The only reason I stumbled on to this here website is to find out more about the company and the product. I have not yet checked the BBB. One review said that Stonedine has an A- rating and another says it has an F rating. What I have found to be true is that information on the internet about Stonedine is VERY VERY limited and that makes me nervous! Is this stuff safe? Where is it manufactured? Will it last the 12 yrs. as it claims...etc. Still, 300 bucks for some good cookware is not bad. We used Caphelon, which is sold (high-priced) at all retail stores in Calif. It lasted about 10 yrs. of moderate use. Supposedly it has that unsafe, unhealthy non-stick cancer-causing coating. Personally, I am not fond of gimick type stuff and stick with good old fashioned products that have lasted the test of time and have been around for at least a decade and are sold by reputable businesses, but of course you will pay more. My husband always says, you get what you pay for. Stonedine...hmmm, we shall see, won't we? Cheers, Amy

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Rus2112
Meridian, US
Dec 14, 2011 10:42 am EST

You need to read the positive responses here, look at the wording, no one I know calls pots and pans (cookware or top-line gourmet set) and I am a chef these are words shills use to BS you . These pans are crap we ordered one just to see what they are like. $25 shipping is excessive and stainless steal is the worst possible conductor of heat, copper is the best and good copper sets key word here is sets are about $299. Go to cutlery and more (they have an online store and actually sell commercial equipment for what it should cost) and buy something that actually is worth what you spend. No I don't work for them. I have been a chef for 30years and these pans are garbage. IF they are selling it on TV don't buy it it's crap. Their website is confusing and deceptive. IF the price is not on the front page a BIG RED FLAG SHOULD GO UP, use common sense.

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BLW MO
, US
Dec 13, 2011 10:49 pm EST

I purchased Stonedine several years ago and love them. I am ordering a set for my daughter for Christmas today. They are worth every penny. In the last 42 years of married life I have purchased Revere Ware, Calphalon, pots and pans from QVC and HSN. There is no comparison. These are definitely the best!

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ETofAZ
Queen Creek, US
Nov 25, 2011 9:05 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I would like to hear from someone who has bought it and used it, are the Pans any good ? for a set to be $300.00 I would expect them to be, However I've only heard from people who did not read ALL of the info. I did and it does clearly state the total cost and details, BUT has anyone Tried this Product...
$300.00 for a Set of pans is a Basic price, not real high but not real cheap, if the Pans work, then ok...
so if someone has tried it Please Post that so that others will know if it is worth it or not.
Thank you and good luck to everyone.
ETofAZ

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LMB2
, US
Nov 06, 2011 2:43 pm EST
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Uploading a more defined shot of the insecure webage (http).

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LMB2
, US
Nov 06, 2011 2:41 pm EST
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Large image is difficult to see - uploading another screenshot of the insecure webpage (http).

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LMB2
, US
Nov 06, 2011 2:35 pm EST
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In this graphic, the "Free shipping" is easier to read...

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LMB2
, US
Nov 06, 2011 2:33 pm EST
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Please take a close look at the screenshot of the page I uploaded. One picture is certainly worth a thousand words.

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LMB2
, US
Nov 06, 2011 1:37 pm EST
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This StoneDine company certainly has some questionable practices.
First of all, their servers are not secure - you may find a "http" page instead of an encrypted site (https) when you attempt to enter your personal information.

Last night, I was CONSIDERING purchasing a set of cookware from Stonedine. As I was going through the checkout process, I was bombarded with a series of pages asking me to purchase "additional" pieces. I was somewhat leery of the site to begin with and decided PRIOR to a verification of purchase page, to leave the site.

However, I was charged $57.52 and $1.00 verification by Stonedine. There was no final confirmation of the purchase on the site or an email from Stonedine, and I only discovered the charge through my bank's email alert. I even checked the account last night and at the time I checked, only the $1.00 verification was showing. I did NOT complete the process.

I sent an email to Stonedine demanding they cancel the order immediately. I also notified my bank in the event Stonedine does not cancel the order as I requested.

Maybe the cookware is great, but the Stonedine site, its lack of a final confirmation page prior to checkout and an email verification that a purchase was made, were all lacking. I would never order from a company whose Internet security is so lax. Heavens alone knows who else can get this information.

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beigsti
, US
Nov 06, 2011 1:34 am EDT

On the website right next to where it says $29.97 there is an asterisk. Which means you need to go down to the bottom of the page and read the details! IDIOTS!

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slatibaadfast
Rockhampton, AU
Oct 15, 2011 8:17 am EDT

the Web site: https://secure.stonedine.com/index.aspx is for Stonedine and has a series of photos and the full price. I did, however check out the site: http://www.stoneline.co.nz/ and http://www.stoneline.com.au/ there are photos and prices of their range of products. what i find interesting is the 8 pc set offered by stoneDINE is $299.97 the exact set (according to the photos) at stoneLINE is $786.00. Now, Only a complete ### would pay that sort of money for a 'set of pans'. so my questions: which company is telling the truth? if the true price is $786.00 how is the other mob making any money? or more to the point what price is the actual value of these pots? when I see such a broad gulf between prices like this I tend to think the real price and Actual quality leave a lot to be desired.

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pisseddude29
Berkeley, US
Sep 26, 2011 5:02 am EDT

I was on my last payment installment when three caps on the lids, the solder snap off, from what the f*#king heat of my stove! so very pissed off, 370.00 buks for [censored]E!

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Powerful
Long Beach, US
Sep 16, 2011 1:17 am EDT

I DO NOT WORK FOR THE COMPANY. I AM A CONSUMER. With that being said, some of y'all are straight IG'NANT. Not ignorant, b.u.t. IG'NANT. It states clear as day what the full price would be on the website. I have had this complete set since April or May of this year and they work just as the commercial said they would work. Easy to cook and clean in. Sheeple, please, pay attention and read everything in it's entirety. A prime example would be to watch the South Park episode called The Human Cent-ipad. That should tell you how IG'Nant you really are by not reading. Peace.

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