Menu
CB Online Shopping Review of StoneDine
StoneDine

StoneDine review: StoneDine Cookware 137

C
Author of the review
8:15 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This complaint is concerning StoneDine Cookware, advertised on television. Both the infomercial and the website advertise the product for $29.97 (+25.75 S&H). AFTER you give them your payment ifo, they ask if you would like to pay full price and get free shipping. FULL PRICE?!?!?!? NOWHERE on the website or commercial do they tell you what the full price is. You come to find out it's around $299.00 for the order. Now you're stuck getting the product shipped with no way of cancelling your order. You're stuck having to return the product and you're out $50-something dollars in the process. When you finally find a number to call they tell you they can't cancel your order because it takes 24-48 hours to process, which is BS. When I called a few hours later, they said it was already shipped. How s that possible? This is a total scam geared towards confusing the consumer and getting their card number so they could run up charges.
Here is the company website with the false price advertised.
http://www.stonedine.com/a2/index.asp

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

More StoneDine reviews & complaints

StoneDine - Poor Quality -Fake 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
StoneDine - Crappy pots and pans 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
StoneDine - covering peeling off 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
137 comments
S
S
SyWill
Casselberry, US
Sep 13, 2011 7:18 am EDT

People really should READ things in their entirety before complaining! It states clearly in several locations once in top left while listing the contents of package your purchasing and again at bottom of page hovering obviously close to the submit button where you would of clicked that 3o dollars is the payment price and goes on to tell you the full price of the product ..
*If you're delighted with and keep your cookware, just make 9 additional payments of $29.97. Your total for all payments is $299.97 + S&H.
REALLY hard to miss that RIGHT below the order now button. I ordered mine via phone as I don't care to submit my information over internet but even not filling out the form I noticed the price total right there. The price is about same or less than most equivalent materials anywhere. Amazon.com offer just one of the pans for 130.00. I've ordered mine and with expedited shipping my first payment came out to 80.00 and has already started shipping in less than 90 minutes. Please ignore ignorant posters.

F
F
fredM
Portland, US
Sep 03, 2011 11:54 am EDT

What is the full price for this set? Also, who is the guy in the television ad dressed up to look like a chef?

F
F
fredM
Portland, US
Sep 03, 2011 11:53 am EDT

How much does this product cost? Also, who is the guy in the tv advertisement dressed up like a chef?

H
H
Humberto.Z
Saint Charles, US
Sep 01, 2011 11:43 pm EDT

That is TYPICAL..! people just hear or see what they want and NOT what is there. In the infomercial it specifies CLEARLY that for a TRIAL period of 30 days you pay $29.95 It does NOT tell you that it is the full price. and also in the web site it specifies the full price and the TRIAL price. I do NOT work for the company... as a matter of fact I CAN'T STAND hearing that IDIOT in the infomercial... his accent is EXTREMELY IRRITATING and his voice is TERRIBLY aggravating. I do NOT have enough money to pay these EXORBITANT prices for a pan. Therefore I must settle for regular Teflon pans that I have to buy at Wall-Mart every 4 years (approximately)

P
P
poofer98
Duncanville, US
Aug 31, 2011 2:44 pm EDT

complain, complain . you all need to go back to your sand box days, and lean to take responsiblty for your own actions. look at the product and make your own mind up. do your own test to see how well it preforms. i ordered my pan from (jenifer ) she was very helpfuland explained every thing to me i know that i will get 1 pan, and not the set and how many payments my cradit card will be charged. this is not the only product i will test. check out utube for safepan and orgeenic, get well informed and ask questons. rember the only dumb question is the one not asked.

L
L
LaurenMN
IGH, US
Aug 21, 2011 5:06 pm EDT

DO NOT TRUST this company or anyone supporting Brand Developers USA, LLC. They are abviously involved in the company. THE BETTER BUSINESS BUREAU gives them an 'F' rating. Yes that is the lowest possible rating. The reasons for the bad rating is their failure to respond to complaints.

L
L
LaurenMN
IGH, US
Aug 21, 2011 4:56 pm EDT

The product is a fraud and nonep, who states the company, Brand Developers USA, discloses the price is mendacious and is likely employed by the company. You will not find a price anywhere on the StoneDine website. You have to first purchase the pans before they disclose the price they are charging. Nonep is as liable as Brand Developers USA because of the false statements. The truth is that Brand Developers USA does not inform you that the $29.97 is the first of ten payments until after you provide your credit card and personal information. Brand Developers USA buries the price with the intent to be dishonest. This practice is immoral and should be illegal, the fact that it is not illegal reflects poorly on the scruples in our laws and our anti-regulation environment that exists to enrich a few while pilfering the modest funds that remains in the hands of law-abiding citizens.

C
C
clearfitness
Takoma Park, US
Aug 16, 2011 7:57 pm EDT

You all got to be kidding me... I should take all your credit cards away b/c you don't take the time to read and instead you fault the website. Not even half way down the HOME page right under FREE Gifts - under the big red words "return your coodware in 30 days and keept the knife set..." in fine plain print for buyers ... that there are 9 more payments of 29.97 if you decide to keep. First of all you had to expect that a 12 year warranty on pot set must cost at least 200 bucks ! No way all those pots would cost just 29.97... that is the 30 day money back offer. Good Grief. I'm surprised at you all...
What I want to know is if anyone has these pots do they work. I found the website describing to product to be just fine and captivating. But does it work.. I have the nUWave and it was worth every penny. Now I am considering adding stonedine to my cooking utensils... Can anyone tell me if it works ? thanks so much... Please read and apologize for misrepresenting stone dine !

C
C
clearfitness
Takoma Park, US
Aug 16, 2011 7:47 pm EDT

I just went on the stonedine.com site b/c I find the commercial so interesting if foods can cook like that on top of the stove. I currently use my NuWave for almost everything... all meats for sure and its the best cooking ware I've purchased. Now I am leaning towards getting new pots for my stove top cooking and stone Dine certainly is pulling my buttons. But I have to say, without ordering or leaving the home page of stone dine, the price is right there ! You must read... No way that cooking ware is 29 Bucks... It clearly says pay 29 to try for 30 days if you decide to keep pay 9 more payments. OR you can get one pot only for 3 payments of same which is not as economical the site says also itselfe but can satisfy the sceptical before buying a complete set. Its all about R.E.A.D.I.N.G. slowly and understanding what you read . Now does anyone have these pots and can shed some light on how well the cooking is and how the food tastes ? That would be more beneficial in these discussions than helping folks with credit cards that don't read before using their cards .. many thanks...

K
K
knight257
Los Lunas, US
Aug 02, 2011 9:04 pm EDT

Well i was up late last night when i happened accross the infomercial for stonedine. So i proceded to look them on the web as others have done and at the bottom of the website it states the total cost with shipping of 299.97. Break that down into 10 payments of 29.97, after which i went to the BBB and found that this company has an F rating. So this leaves me to wonder If this pot&pan set are so good how in the world can they even be in business with an F rating from the BBB. My wife has gone through 4 sets sense we have been together and she isnt rough on them at all it just ends up being poor quality. I would love to purchase this set for her but not at the expense of what i have read here today.

K
K
kshawd
Hardy, US
Jul 24, 2011 4:43 pm EDT

When I searched for stonedine pans I got https://secure.stonedine.com/special_offer/index.aspx?SID=SE&gclid=CKb21salmqoCFQ8r7AodUinmww&AspxAutoDetectCookieSupport=1

It says the full price right on it. didn't have to enter anything.

When it says a price for a trial period you know that's not the full price.

K
K
Kahless
Bellmawr, US
Jul 23, 2011 11:32 pm EDT

I just wanted to find out if the pots and pans were worthy of the price that the web site stated ($299). I had to read page after page of crap to find my answer. Out of all the people that actually commented on the cook ware, 100% of them were very satisfied with the product.

C
C
ConsumerSpending
, US
Jul 20, 2011 5:56 pm EDT

Stonedine is a BBB accredited business since July 19, 2010. Current rating is "A-". 3 complaints, and all have been resolved.
http://www.la.bbb.org/business-reviews/Kitchenware-Retail-By-Mail/StoneDine-Cookware-in-Chino-CA-100094485

S
S
silvercross
Concord, US
Jul 15, 2011 8:57 pm EDT

In my case, I purchased the pans set and continued to pay the monthly installments. My problem came when I went to try and contact Brand Developers and was unable to find a working number. (I have no reason to return the pans. They are BY FAR the best pans I've EVER used. It's been a year, and they still look and cook like brand new high quality pans. ) I used the phone number on the web site and I got a hold of a different company that gave me a different phone number. This new number had been disconnected. I just wanted to find out how many payments were left and how much was the original price since I had forgotten and never received any paperwork from them stating the price or the payments. Since I had used my Credit Union's Visa debit card for the transaction I was able to file a dispute and change my debit card number canceling my old one and they were not able to pull anymore money from my account. I have since received a typed post card stating that my order is ready to be shipped but they've been unable to obtain authorization from my credit card. Finally I get a phone number to contact them with. In short, the pans are of exceptional quality, but Brand Developers business practices are highly questionable if not unethical. So BE WARE!

K
K
Krot
, US
Jul 14, 2011 9:03 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have bad experience with Stonedine cookware... The first this company has very poor and unprofessional customer service. I was wondering to purchase Stonedine cookware set and called this company to ask them about this cookware. My question was "does this cookware PTFE and PFOA free?" This is very important and this is the reason why I'd like to change my Teflon cookware for stone coated. Teflon cookware coating with PTFE and PFOA chemicals and under high temperature fuming harmful for human and pets poison. Stonedine rep. and even supervisor don't know what PTFE and PFOA are!? They were really rude and unprofessional.
Another think this site www.stonedine.com is complete SCAM! After I placed my order I've got info "Your order will be shipped in 3-4 weeks"!
And they are all the time pushed me to pay $29 extra for 3 day delivery! They charging $27.95 for Ground service which is costs about $15 for this package. Their warehouse located 12 miles from my house and 3-4 weeks delivery! The company should inform their customers about delivery range before placing order but not here... I called customer service to cancel my order after I've got this info but VERY RUDE REP said your order not in the system and I should not bother them next 48 hours! So, guys I WILL NOT RECOMMEND THIS COMPANY AND I THINK STONEDINE LTD DOESN'T HAVE A BRIGHT FUTURE!

B
B
Bjwslc
Tooele, US
Jul 14, 2011 7:44 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I also went to the homepage of stonedine and it does tell you the full price. It is very clear and right there in plain sight. I am looking into buying new cookware, but not ready to invest as much money as they are asking.

P
P
PeopleAreYouSerious?
New Port Richey, US
Jul 12, 2011 5:08 pm EDT

I normally do not chime in, but I do read the reviews & complaints on all products prior to getting on their web site, which saves me alot of unnecessary headache. Any Companies web site is a sales directed tool designed to set the preverbal hook, and close the sale. The question I ask is, why do some people automatically get the Debit/Credit Card out, and willing to type those supposedly confidential 16 didgits after seeing an Infomercial that's driven to getting you mentally pulled into their sales propoganda before reading reviews on a neutral unaffiliated web site, and then start pointing fingures while complaining that youv'e been "mislead", "ripped-off", "decieved" etc? We have more information at the tips of our fingures, but have forgotten the basic fundimentals of taking responsability of our own actions! I am probably one of the worse compulsive shoppers anyone has ever met, but I DO NOT START CRYING OUT to others when I FAILED TO PROTECT ME & MY FINANCES, because I CHOSE NOT TO READ THE INFORMATION that's available! It IS available, but YOU have to STOP BEING LAZY & LOOK! I BEG, PEOPLE, PLEASE take acountability for your own actions, and stop relying on others to clean YOUR MESS up! Save your complaints for businesses that are intentionally deceiving us buyers, and not some clever sales ploy. REMEMBER: With Freedom Comes Responsibility! (I am not, nor is any of my family/friends affiliated in any way with this company.)

K
K
Krot
, US
Jul 11, 2011 11:01 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hello,
I couldn't find any info about stonedine cookware PTFE and PFOA free or not? Please let me know.
Thank you.

C
C
Charlotte DeHart
Houma, US
Jul 06, 2011 6:47 pm EDT

I have ordered the cookware and absolutely love it! First of all it does say on the main page "If you're delighted with and keep your cookware, just make 9 additional payments of $29.97. Your total for all payments is $299.97 + S&H." Secondly, who in the world thinks they can get a set of pots that good for 30 bucks...use your brain people!

M
M
magicmuse
, US
Jun 20, 2011 4:02 am EDT

https://secure.stonedine.com/
This website has the following several times:
If you're delighted with and keep your cookware, just make 9 additional payments of $29.97. Your total for all payments is $299.97 + S&H.

I would like to know if anyone has actually used the product and is it a good one?

J
J
Janet C.
Acworth, US
Jun 02, 2011 10:38 am EDT

I am a happy owner of the full cookware and I did not have any problems what so ever. The phone number is posted on the TV Commerical and that is how I got my order. So the problem with the one who posted here about not able to find their phone number, is really his/her problem for not paying attention to the ad. When I called, it was very clear to me that this cookware would cost more than the first try me amount that aired on TV. I asked and they told me. They are not scamming anyone or trying to trick you. You have to pay attention and then do your homework, call and ask questions. I really don't understand why so many of you are giving them a bad name. It's your fault that you are having these problems. My cookware is exactly what they say it is. "THE BEST EVER" My advice to you is this: pay attention to the ad, call and ask questions before giving out your credit card number and then if you chose to buy the cookware, please follow the instructions on how to take care of it. It's not hard, it's as simple as 1-2-3!
I mean------really-----how stupid can you be to think you would get quality cookware like this for only $29.95 plus S/H-----------DUH!
JanetC from Georgia

D
D
Darlenedobie
Banning, US
May 28, 2011 6:07 pm EDT

I purchased 2 Stoneline frying pans on e-bay in Aug 2010. We love these pans. We do not use metal utinsels. I would love to have a whole set. I can't answer for stonedine.

D
D
Diane Skaggs
Inman, US
May 21, 2011 12:39 am EDT

I went to the website and ordered this set and it told me the full price! And I have to say they are a wonderful set of pots and pans well worth 299.00. I don't feel like I was mislead or cheated in any way. So all you need to do is read everything when you order something. I'm, pretty sure that the ad on TV said that it was 29.95 a month for so many months. Anyone with a brain can take 29, 95 and multiply it by the number of months to get the total price. That's what I did. And the pots and pans are well worth the price. They are the best pans I have ever used.

P
P
Powerful
Long Beach, US
May 13, 2011 10:52 pm EDT

@ Mshu, I just received my order today. In about an hour, I will wash them, dry them, and season them. I am very anxious to try out this amazing product. As far as the knife holder goes, I think it was the biggest dissapointment about this set. And I have not been able to find a Knife Block for them yet. I have spent the last few hours searching for Swiss Sword Professional Series website, but to no avail. If you find it, by all means, please, let mek now.

M
M
Mshu
Saltsburg, US
May 12, 2011 6:28 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I am satisfied with my Stonedine. I feel I got what I paid for. However, I did not receive a holder for my knives. Does anyone know where I can obtain a knife holder?

S
S
Slacks
New Hope, US
Apr 13, 2011 12:17 am EDT

I am interested in these pans simply because we paid over $150 on a set from Costco. They are horrible. They discolored after using them one or two times, everything burns and sticks and they can't be "seasoned". I should have bought these to begin with and am now going to give them a try. The only thing the costco pans are good for is boiling water!

G
G
going all the way
, US
Apr 01, 2011 1:21 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I ordered the 8 pc. set & pd. in full w/ccard. Few months later I ordered the large pot w/lid, 11".Cooked 2 meals in the large pot with no problem, but the day of Superbowl, I was cooking a big pot full of chili and after 2 hours, turned down the temp. to simmer.Lifted up the lid to stir and the lid exploded in my hand and completly ruined my pot of food! Called customer service 3 different times to get a new lid with no results.The girl told me that its on BACK ORDER, but that they only order whole sets, not lids, so now I am seeking legal counsel to finally give these people what they so rightfully deserve!

M
M
momma54
San Bernardino, US
Mar 18, 2011 11:28 pm EDT

Thankyou for letting me know about this company BEFORE i ordered these pans. My computer would not even allow access to this website and I wanted to know why? The product looks like it would be a great set of pots and pans and I wanted to know the price; but I don't want to get socked into a monthly payment for 10 months. I am so grateful, thanks.

J
J
Jim Crawford
Modesto, US
Mar 18, 2011 6:58 am EDT

The full price is on the home page about in the middle on the right side of the screen, just below the order now button. Come on people "AS seen on TV" are usually scams. I haven't tried this one but I'll bet it's not much better than teflon

M
M
maroneyred
Cooper, US
Feb 24, 2011 5:28 am EST

I had no problem understanding the trail price and then the pay off price if I decide to keep them from the web and the infomercial, I don't understand the confusion. But, I would like to thank those that have posted their comments on their actual experience with the quality of these pans, which is what I was wanting to find out about before ordering. I don't spend that kind of money on things over the phone or web without trying to research exactly what I would be getting for my money. If it wasn't for a handful of people ON THE THIRD PAGE OF POSTS I would still be reading post from people who are either looking for something for nothing or sympathy (?) for what I'm not sure. Once again, thanks to those that have and are using their pots. I feel I can make my decision based on your experience with the quality of this product. I believe I will be getting my money's worth.

R
R
Reddogg62
West Covina, US
Feb 21, 2011 8:56 pm EST

My Father purchased this set and I've used it to cook his meals. They are everything they are advertised to be and I believe I will be purchasing the set myself shortly. I've priced other gourmet cookware and the price is compatible but I know these cook well so why go with something I don't know.

P
P
piggincrazy
Walterboro, US
Feb 20, 2011 3:12 pm EST

I have purchased this stonedine set and am very happy with it. It does as shown on tv. I did not believe that I could get the whole set for $29 or so and if that was the price it could only be rubbish. If we stop expecting something for nothing then we would not be so disappointed. True you need to pay a lot of attention to the various scenes but when all is said and done this company is trying to sell their product. I guess we all under state things expecially at tax time.

It a good product, works as shown. True it's pricey. I guess it's down to; would you prefer to drive a little Lexus or a Rolls Royce. Boith will get you there, but.

J
J
jules62s
Callahan, US
Jan 22, 2011 3:26 am EST

Now that I know there are some unhappy people with the price, my actual question is about the product. Has anyone received the product and used it? Are you happy with how it works or are there problems there as well? I would really like to know before I pay $300. Are they oven-safe? If so to what temperature? The people on TV wipe them with a paper towel, However I would like to think you can put them in a sink of soapy water as well and truely wash them. Thank you for your time...Jules

S
S
Sasssy
Miami, US
Jan 14, 2011 8:27 pm EST
Verified customer This comment was posted by a verified customer. Learn more

P.S. The cookware was wrapped in plastic that has www.stoneline.eu on it.
I also ordered the large cooking pot with lid. The lid will fit the 11" fry pay that came with the order.

S
S
Sasssy
Miami, US
Jan 13, 2011 5:11 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I just received my cookware set. I did as instructed to season the pots. The salmon I cooked turned out fine. I also sauteed chopped onions in the pan. I did so without using the butter I usually use. The pans are deep dish. There are no screws on the inside of the pots or pans. The lids have a steam hole in them.

They arrived in a large box. Inside that box were two other boxes. The 8pc set and the 11" pan. Inside of those boxes was another box. Sturdy packing. I used one of the knives to slice the salmon and onions before cooking. The blade was sharp as they said.

Although they say you can wipe the pots out with a paper towel, I choose to was them in soap and water to control insects.

Overall I am a Satisfied Customer. P.S. I opted to pay the full amount and save $25.75 shipping.

C
C
ckurfax
Waukee, US
Jan 08, 2011 8:49 pm EST

By no means am I critizing anyone on this size. I Googled Stonedine after I saw the ad on TV. I was first directed to this site, saw the complaints, and then went back to the stonedine site https://secure.stonedine.com/index.aspx On the right hand said it says Order Now, try in your home for 30 days for just 29.97 plus shipping and handling. I scrolled down and it clearly states that, if satified you will be charged 9 more payments of 29.97 and if not simply return for a refund less shipping and handling. This was the first website i went to and it was pretty obvious. I also agree with the people saying that 30 for a great set of pans is ridiculous. Even at super stores a "good" set of pans is over 100 dollars. $300 dollars is actually a reasonable price for the pans if they are good.

S
S
Sasssy
Miami, US
Dec 29, 2010 4:20 pm EST
Verified customer This comment was posted by a verified customer. Learn more

After reviewing most of your posts one of you mentions the same product being on Amazon. What they have is StoneLine which is out of stock. I did the research for you. StoneDine is half the price of StoneLine.
http://www.stoneline.co.nz/ In another week or so I'll make up my mind and purchase the cookware.

S
S
Sasssy
Miami, US
Dec 29, 2010 3:33 pm EST
Verified customer This comment was posted by a verified customer. Learn more

All I want to know is How great is the Cookware? They clearly state the total price. I've bought many things through infomercials and I am satisfied 90% of the time. Show me comments about the Cookware!

M
M
michiganmom
, US
Dec 25, 2010 7:25 pm EST

ANY product can be returned without paying return postage IF YOU RETURN IT UNOPENED! If you accept the package, and KNOW you dont want the product: 1) simply tell the delivery person you are refusing the package OR 2) once you have accepted it, dont open it, call the customer service # (make sure you get this from the rep on the phone before purchasing) and they will give you a return # to put on the outside of the package, 3) call the US Postal Service, or UPS (or company that delivered it) they will pick up for free when you schedule a pick up. 4) If you do change your mind, notify either your bank or credit card company & tell them that you will be disputing a purchase. Keep an eye on your credit card statement or your bank statement, depending on the method of payment. people who dont ask questions before they buy will end up 1) being conned into buying a product they dont want or need, 2) will spread rumors about a company or service. If it takes 1/2 hour to ask questions, then ask, if they dont want to answer all your concerns, DONT BUY THE PRODUCT. Learn to read the fine print before you hollar "con", "rip off", "false advertisement". You may also want to check your state's laws about purchases or contracts. In Michigan you can cancel any order or contract within 3 days (72 hours) of the agreement or sale. Best way to make purchases: ask a lot of questions about the product, search the internet for safety concerns and customer reviews, wait 24 hours to see if you still really want it, ask yourself, "do I really need it". Waiting helps us to avoid impulse buying. Dont be intimidated by the "if you buy in the next 10 minutes" stuff, 9 times out of 10 that ad will be there later.

I
I
IleneRachel
, US
Nov 29, 2010 5:56 am EST

Unless the company has changed it's website, it is easy to find out what the final price of the set is. At the bottom of the ordering area - on the first page - is the following info:
---
*If you're delighted with and keep your cookware, just make 9 additional payments of $29.97. Your total for all payments is $299.97 + S&H.

If you are not satisfied for any reason, simply return the product within thirty days and your initial payment will be refunded (less S & H) and there will be no additional payments.
---
Of course, all the info here (on this board has not helped me learn about the actual product. I was hoping to find out if the product was a good one or just the usual so-so stuff. Oh well!

Trending companies