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Stonebridge College / Stonebridge Associated Colleges
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Stonebridge College / Stonebridge Associated Colleges
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www.stonebridge.uk.com
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1.5 30 Reviews

Stonebridge College / Stonebridge Associated Colleges Complaints Summary

4 Resolved
26 Unresolved
Our verdict: With Stonebridge College / Stonebridge Associated Colleges's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Stonebridge College / Stonebridge Associated Colleges reviews & complaints 30

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Newest Stonebridge College / Stonebridge Associated Colleges reviews & complaints

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Stonebridge College / Stonebridge Associated Colleges stonebridge won't refund my £200 'holding' fee!

I started a Web Design and Development course online in March 2017 and didn't hear from my tutor at all. Then there were problems with the Student learning loan and there was a delay in starting . I contacted Stonebridge and they said I can still start the course, but didn't explain if I couldn't obtain a loan, so I felt obliged. When I got the loan I carried on not hearing from my tutor Susan Richardson!, nor any explanation about having to complete a minimum of 2 modules, otherwise the course is unavailable to access. Because I wasn't well on 3 occasions and I was promised a reset of my course, it got cancelled in September 2018. I was told this on the phone on 30/11/18. I asked for my £200 back and was told that the Learner loan isn't supporting my course anymore and can't be restarted. I requested a refund again and it was refused.

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Stonebridge College / Stonebridge Associated Colleges register of foot health professionals

StonebridgesCollege is, quite frankly, useless. I contacted their Register for Foot Health Practitioners (An organisation run by Stonebridge with a register) because I had a complaint about one of their members. Nothing was done, I didn't even get an acknowledgement.
They post all this rhetoric about "keeping standards high" etc but when one of their members falls short they just ignore it. Members of the public beware ! If you have a complaint they will do nothing.
I now have to decide how I want to escalate the complaint .
And please, Stonebridge, don't insult me by responding with "give us your details and we'll look into it". you've had my details and did nothing.

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Stonebridge College / Stonebridge Associated Colleges course cancellation

Stonebridge College are forcing me to pay for a course I cancelled, after having submitted a cancellation request last year November 2017. I have not logged in once to study, because I changed my mind within their 7 day cooling off period, and as I said submitted a cancellation request.
I am constantly harrassed via text, email and letter and now am being told that they are going to issue a CCJ against me.
As a college, I am surprised at their behaviour, seeing as students change their minds about courses/colleges everyday.

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Katie Perry
, US
Jul 23, 2018 4:53 am EDT

As long as you have proof that you cancelled within the "cooling off" period then there is no way they can make you pay anything.
I would send them a letter recording delivery telling them to stop harassing you. If they then persist then take legal advice about it.

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12:28 pm EDT

Stonebridge College / Stonebridge Associated Colleges Course materials not been sent, no communication, poor quality

I enrolled in two courses: dog grooming professional level 3 and dog grooming professional advanced level 4 on 4/8/2015 . My payments are via monthly direct debit. My student no. is: s201987
i have completed the level 3 course and had to view my assignments online as although I paid extra to receive them via royal mail I have only even received 2 modules. I have emailed the college three times directly and even tried to contact them through facebook but have received no replies.
As regards the level 4 course I have completed 2 modules online and downloaded the materials but the course is very poor quality and gives little or no essential information such as how to hold and angle electric clippers or scissors etc. I have also contacted the college regarding this and have received no response.
Ideally I would like a full refund for the level 4 course as it isnt worth anywhere near the money they are charging for it. I purchased a book for £36 which is more detailed and useful than this rip off of a course.
I also received no tutor contact details which was also something the college supposedly prides itself on.

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Milly88
, US
Oct 12, 2018 12:39 am EDT
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It seems that the one thing that Stonebridge excels at is ignoring complaints.
I hope you now have this sorted out.

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12:15 pm EST
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Stonebridge College / Stonebridge Associated Colleges Course transfer and fees

I am a disabled student and have furthered my education by studying at an online college and subsequently have managed to attain four diplomas all at distinction level - this was indeed a magnificient achievement, and one that I was very proud of. I decided to take a fifth diploma, but after receiving the online lessons I discovered that this was not the course for me, I wrote to the college asking for a refund and was told that I was not within the seven working days cooling off period and therefore was refused a refund, but I could subsequently transfer to another course - after reading through the online prospectus I found one which would have worked perfectly with my existing qualifications, I then wrote to the college again and they informed me I would have to pay not only the extra cost of the new course but a transfer fee of £40 - this meant the new course would be costing me another £100, as a person who is relies on disabled benefits this was not ideal. So I perused once again the courses on offer and found one priced at £179.99, this meant with the transfer fee of £40 - the college then owed me £18 (as the price of the first course was £237.99.) I have today received a letter today to say they will indeed waiver the transfer fee but will not refund me any money, which means I am now out of pocket by the sum of £58.00. I telephoned them to speak on this manner and was told a number of times they could not hear me and was there a problem with my phone, this is my main phone and nobody else has a problem with hearing me. I feel like they are taking advantage and have no idea now what to do, they also told me they would waiver the transfer fee if I undertake a cheaper course but if I was to do one nearer the sum of £237.99 they would then charge me the transfer fee. The whole situation has been going on since early December 2012, its making me very stressed which in turn effects my neurological disorder. Please help as I am now at the end of my tether.

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Stonebridge College / Stonebridge Associated Colleges Refund

I registered with Stonebridge College to do Human Resources Management, I paid the deposit and signed up for instalments, the next day my father passed away and I email them on 21st September how to cancel my course, I had no response. On 24th September 2012 I again emailed asking how to cancel my course and the reasons why. I did not receive a reply until October stating that I had to send my request in writing. Which I did, explaining my reasons, I got a standard letter telling me it was passed the seven days and I was not entitled to a refund and if I wanted I could change my course.

I wrote back with all the evidence of the emails I sent and the email response I received, again I received a standard letter stating it was to late to cancel and I had no legal rights and I could change my course.

I then decide if I had to I would consider changing my course, so I decided on one £100 cheaper but was then informed I would still have to pay the same as the previous course.

All I want it my refund of the monies I have paid, to pay for my fathers funeral as stated.

Please can someone advise me what I can do.

Thank you,
Lesley.

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Jackie Smedley
, US
Jul 27, 2018 6:44 am EDT

Hi, Lesley,
This may help you ; https://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations

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12:35 pm EDT
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Stonebridge College / Stonebridge Associated Colleges cancellation of course.

i am complaining about stonebridge college, as i tried to cancel a £1800 course which was to be paid in £438, monthly installments, i phoned the college (after the 7 days cooling off period) and they told me to write a letter giving a reason, for my cancellation of the course, in the letter i wrote that due to financial difficulties i could not afford the £438 per month and would like to pay just for the online course which is £480 as i have already paid 438 i iam more than willing to pay the extra £42 for the course, buti recieved a letter stating that i could not do this and that i have to pay for my 2 weeks educaton and digs in bude anyway, which as you can imagine i find hard to believe as i havent recieved this. its not booked and well i find it hard to believe this is not illegal, can anybody help.

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Que30
, US
Oct 22, 2020 8:09 am EDT
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I am also really unhappy with the mannerism and way in which Stonebridge College deals with complaints.
I have signed up for a Teaching Assistant course, where practically the course booking guys sell themselves to us to purchase to course, on several times I asked if the course was internationally recognized, and the answer was "yes". Turns out it is not and on that basis I wanted to cancel. The lady from customer service gave me a call, she didnt really allow me to speak while speaking over me and said that it was my duty to research if it was recognized in my country/country wanting to teach. She didnt offer any assistance and told me that I am liable to pay. How could this be my duty when the college blatantly say they're "Internationally recognized" on several occasions. Complete B.S.

Absolutely disappointed.

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Empress Divine
, GB
Jul 15, 2019 10:32 am EDT
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I applied for a course with Stonebridge Associated Colleges, had not started the course, but lost my job shortly after enrolling on the course, which was after the 14 day cooling off period. I phoned Stonebridge to explain my problem and told them that as I had no income I wanted to cancel the course, to which I was told that it was after the 14 day period and that I had to write to the cancellations department and to send the letter recorded delivery. I sent the letter the next day, but forgot that I needed to send it recorded delivery and sent it by first class mail. I think I gave it a week or two, and when I had not heard from them, gave them a call, and guess what. They said they had not received my letter. How convenient. I do believe that this is a ploy used to keep harassing me for money. Are they so desperate for money that they have to going to these lengths?

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Katie Perry
, US
Jul 23, 2018 4:57 am EDT

If you cancelled AFTER the "cooling off" period then it looks like you are still liable for the cost of the course. However, I don't see why you should have to pay for the digs as they could rent them to someone else.
I would would get advice from the Citizens Adevice Bureau.

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Stonebridge College / Stonebridge Associated Colleges - Refusing to refund after 12 hours!

I stupidly signed up for a beauty therapy course last night at 8pm, this morn at 8am after hours of trawling through web pages telling me its a scam I requested to cancel and get my 49.99 refund back at 8am this morning. I sent them:- Good morning, I signed up to beauty therapy level 3 last night as I was lead to believe by your website that it is a...

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Stonebridge College / Stonebridge Associated Colleges Refund of initial course payment

I decided to do a Level 3 Nail Technician course with Stonebridge and phoned up and made the initial payment of £49.99. Due to a change in circumstances I cancelled the course within the 7 days and I received a letter this morning stating that they had indeed cancelled the course but due to damage of materials I would not be refunded my initial payment. The 'damage' as they put it was I sent the 2 course papers (just a few sheets on each one) in an A5 envelope so they had to be folded in half. How on earth is this classed as damage...just a poor excuse to get out of refunding me. I can't afford to lose that money and to not refund me for such a poor reason. Any advice would be greatly received thank you

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Jackie Smedley
, US
Jul 27, 2018 6:45 am EDT

Hi DNTRLYCARE,
This may help you ; https://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations

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Helena Z
, SE
Sep 16, 2012 2:27 pm EDT
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Dear members of the forum! My name is Helena, I'm from Sweden. I've found this thread by Google search and came to tell you that Stonebridge Associated Colleges has proven to be a scam.

I was seriously robbed by these scammers - they refused to refund my money for a properly cancelled course, and I'm already fighting for my rights with the help of UK European Consumer Center. Don't be afraid to claim your rights too, if you were treated badly by this College! Just go for it! Altogether we will prove that such institutions should not be fostered in EU.

The College has been running this campaign called "Stonebridge Superfan" where people are supposed to get points and win prizes. One of the conditions is writing a positive review of the College here: http://www.reviewcentre.com/reviews218360.html, so that these reviews are many and potential students don't have a clue on what its nature really is. On the top of this page you can see a note from the Review Center which confirms the forceful nature of these positive reviews.

Read here how you can claim your consumer rights, if they refuse to refund your money: http://zhilkin.com/Stonebridge_Associated_Colleges_are_scammers.html
And please-please-please, like the page, so that as many people as possible know what this College is really about BEFORE getting into trouble and wasting their precious money.

I wish you all the best of luck!

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DONTRLYCARE
Romford, GB
Jul 21, 2012 12:40 pm EDT

well i stupidly signed up at 8pm last night, saw all the things about it being dodgy and cancelled at 8am this morning, they said no they wouldnt refund me without me returning the course materials! (it was paid and cancelled within 12hours!) now refusing to give me my 49.99 deposit back, even tho im entitled to it by LAW! distance selling regs! DISGUSTED!

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Stonebridge College / Stonebridge Associated Colleges - Very poor tutor support

This so called college offers 100s of different courses but it looks like the same tutor marks everything! I was enrolled on a child care course and my friend enrolled on an advanced foot health practitioner and yet we both have the same tutor, a susan ritchardson. How can one tutor be an expert and mark 100s of different courses? This place is a scam!

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