I too am having problems with Stonebridge. They are the ones that I have been paying a monthly fee to, which is charged on my credit card account each month, ever since I opened my account in 2004. (payment protection coverage, which is supposed to take care of paying payments for you when you are off work due to medical reasons and other reasons). I have a number through my credit card account that I have been calling to try to talk with someone concerning my complaints. Ends up it is one of their branch offices in Kansas. I have spoken to many people there during the last couple months. They all told me that they cannot give me the name or phone number of someone at the corporate office that would listen to or handle my complaints. I find that hard to believe.??? They said all I can do is send a letter to the corporate office address. I have been dealing with this matter since January, which is how long I have been off work due to "major" total hip replacement surgery. While I am supposed to be resting, recovering and taking therapy all along, I have spent countless hours on the phone, through lots of "hell", headaches and frustrations, trying to get them to make a payment to my credit card account, which is what I have been paying them for, on a monthly basis, for the last 5 1/2 yrs. It's a shame that I have paid all this money (approx. $1600.00) for a service to be offered by them, and I have had to do nothing but "fight" for my deserved benefit. They have finally sent a payment to my credit card company, just a couple weeks ago, after making my account late, in fear of suspension etc. which I have NEVER done!!! This all started in January and it's now April. I sent an envelope a couple weeks ago, full of ten pages of every phone call made and person's names that I have talked to all along, times, dates, etc. all that I have documented from day one. I was told by their branch office that I should get a phone call once it was received. I've gotten no call and no letter.
I am very, very frustrated!!!