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stevens moving and storage, san jose californa / Overcharging Scam/Fraud

1 CA, United States

Utilized Stevens Moving and Storage last week. I was charged over 2000 dollars for packing materials for a 2 bedroom local move.

The lead person, upon arrival, and with limited English, began to review alot very confusing paperwork and appeared exasperated by my questioning . After significant protest from me about why a cash transaction required my credit card number, he insisted on my credit card number.

After about two hours into the move, he then stated that I may want to go to the bank again (I had already initially paid him 362 dollars in cash) and began listing additional charges in excess of 2, 400 hundred dollars. He stated that if I could get more cash the 7% discount would apply to that amount and that I could charge the remainder on the credit card. Well, it was the weekend, and the bank was not open. So, we scrambled to withdraw monies from our ATM.

I was not informed that I was being charged for the shirk and bubble wrapping that they unnecessarily doing with our furnishings and other items.

Upon arrival to the second destination, and with our belongings being held captive in their truck, the lead guy, again, began negotiating the bill and stated that if we "tipped" him and the other two men, we would only be charged for a 8 hour move. They had arrived at 9 am and now it was about 2:15 pm. He insisted that the cost did not include unpacking our belongings and that it would be more costly if we did not take his offer to tip them 300 dollars off the books of "the company?"

After damaging our walls, furnishings, and wood railing on the stairs, we were presented with vague paperwork without an address or legible name of "the company's" representative. Somewhere in all the confusion, we were given (ironically) a copy of the "Important Information for Persons Moving Household Goods Booklet."

After reviewing the paperwork, I realized there was practically no reference to any company, except Stevens.
No license or registration number of any kind on the paperwork.

I emailed a person, who referred to himself as Eric Bower,
and requested the Cal-T number for Stevens Moving and Storage and a copy of all documents that I had signed.

He emailed me an itemized copy of charges that had my signatures both refusing and accepting their packaging
services. I did not receive this document from he movers and suspect that it was completed some time after the move date.

I attempted to have my bank stop processing the credit card charges and was informed that since I had authorized the transaction (that paperwork was clearly completed/legible, unlike all the other documents) that I could only make a claim after it had been processed.
My claim was denied after I submitted the dubious documents that I was given by the movers.

I have read many complaints about this company and plan to file with the BBB, CPUC, and probably take them to small claims court.

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