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1.4 94 Reviews

Steve Madden Complaints Summary

9 Resolved
81 Unresolved
Our verdict: With Steve Madden's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Steve Madden reviews & complaints 94

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Newest Steve Madden reviews & complaints

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4:56 pm EDT

Steve Madden false advertisement

July 10, 2017, I ordered a cute pair of pink shoes that matched my birthday outfit. When I received the shoes they are definitely a different shade of pink compared to the ones that I ordered online. I called customer service with my complaint and was instructed to send a pic of the shoes I received. I am still waiting for a reply! I thought these shoes were cute and matched my outfit perfectly according to the picture online. Steve Madden shoes are not cheap. When my birthday comes around I like to spend a little extra money on myself. I am beyond disappointed with Steve Madden...

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12:36 am EDT

Steve Madden sandals

So I bought these sandals in April for my cruise, so I had worn them maybe twice and when I went on my cruise I wore them around and one sandal just start clapping and I looked and the flapped of the sandal opens like if it was glue gun, so cheap. I'm not asking for money or for a gift card... but it just didn't make me happy, a customer who buys and spends so much on Steve Madden shoes.

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10:21 pm EDT
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Steve Madden shoes

I bought Sandals from the Steve Madden store in the Citadel Outlet, Los Angeles last week.
I wore them for the first time after coming to India last night and they already broke. The bow on top came off and I didn't realised it after getting home.
I did not even dance or perform any strenuous activity in them. The bow came off from the glued part not the clip which shows what bad quality the glue was made of.
I can't use them anymore. The bow came of in the first time itself. What kind of quality is this?

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2:04 pm EDT
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Steve Madden men shoes

Hi
This is a gentle compliant about Steve Madden shoes I bought last year.
I hardly use this shoe. Only time I use when I have to attend formal meetings. Too my surprise sole got separated when I was in one of my important meeting.
I was really embarrassed situation.
This is the in my life since I started wearing branded shoes first time I had such a bad experience.
To my surprise when I went to store to repair they ask me $30 to paste the sole.
Now technology and raw material are so strong that I never heard sole coming out of shoes.
Kindly call me or email me what can be done.

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10:00 am EDT
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Steve Madden black shoes - flats

Hi,

I purchased a fair of braided black flats on my last trip to Vancouver which was the last week of April.
Unfortunately I don't have my receipt and do not expect a refund but I believe you need to see these pictures.
I wear these flats 2-3 times a week to work, I sit in a chair for 8 hours a day, walk lightly around the office and 5 mins to and from the bus, so we are talking very light wear. I have other Steve Madden shoes and boots and coats and have always been supremely happy with the quality and wear.
I have never seen shoes "disintegrate" fast and so horribly in my life.

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12:29 pm EDT

Steve Madden steve madden sandals

My husband purchased me a pair of Steve Madden furry flip-flops from Macy's around May 22, 2017. The side of one of the shoes is already tearing away from the sole and the shoes are less than a month old. Because these shoes were not inexpensive or cheap, they should have lasted for more than three weeks. I am requesting a refund or voucher for a new pair of these shoes. I have purchased Steve Madden products in the past and this is the first time I been dissatisfied with the quality of the product. Can someone please contact me at the information below regarding how I can get a replacement or refund? Thanks.

Sylvia Morton
428 Emmons
Lincoln Park, MI 48146
[protected]
[protected]@yahoo.com

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1:50 pm EDT

Steve Madden carrson - multi

I ordered a shoe in store via mail because they did not have my size. It took forever for me to get the shoe because of the way the store rep listed my apt number. Finally received my shoe and its missing stitching. Its so sad because I reached out to get a discount for the shoe but was offered nothing but a return label. After I was inconvenience all they offered was a return label. I waited for a shoe and got not sympathy what so ever. Steve Madden used to be my favorite shoe company but I am so done with them. I can see them going down hill. Steer Clear of the damaged Steve Madden

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2:34 pm EDT
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Steve Madden The shoe hurt and swell the big thumb of foot but the manager refuses to change

We are loyal customer of your brand but recently we bought my husband shoe that he wore for once and resulted in big swollen thumb. As we went to exchange it the manager of steve maiden shop in deira city center dubai refused to change as per his description the company IS NOT RESPONSIBLE FOR DISCOMFORT THAT CAUSED BY SHOE, unless its a manufacturing fault. He was rude and unaccomodative inspite the shoe was in perfect condition to be returned. It was highly disappointing and inhumane at the part of company who has policy of not paying heed to physical discomfort brought by their product.

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2:20 pm EDT

Steve Madden donddi-m sandal, ecentric-q sneaker,

I have been a long time buyer of steve madden products, especially footwear and my recent experiences with the quality has left me extremely disappointed and regretful of my purchases. I bought the DONDDI-M sandal last month for a vacation and after wearing them ONE time the leather of the strap across the toes has faded in colour and looks terrible. It looks as if i have owned them for years, but the bottom of the shoe still looks new.
A few weeks prior to this purchase i bought the ECENTRIC-Q sneaker in black, which i was in love with. Unfortunately I noticed within a few weeks the leather edge had began to crack and wear away. I was disappointed by this but whats even worse is now the rubber sole of the shoe is completely detaching from the shoe! I think its unacceptable for them to be doing this after less than a few months considering they are mostly worn indoors and not outside of their intended purpose as a fashion sneaker. I can provide pictures of the quality issues mentioned if needed.

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4:47 am EDT

Steve Madden poor quality of pair of shoes

Hi,

I bought a pair of shoes from Steve Madden Phoenix mall Bengaluru India . The pasting quality was so poor that the sole started coming out from sides within first three months. Since I am a loyal customer for Steve madden I immediately went to the store in Pacific mall Delhi with my grievance. I was surprised to hear that despite looking at the horrible quality of shoes the staff in the showroom told me that only help they can offer if pasting. Reluctantly I opted for it as did not have an alternative. But just in next three months the pasting came out again for both shoes. I am really disappointed as I spent 4k for this pair of shoes and never expected a brand like Steve Madden with which I am associated with last 9 years will give me such a treatment. I am looking forward for a reasonable resolution(Return or Refund) to my complaint else I will finish my relationship with the brand and also will never advise any of my acquaintance to even think about buying Steve Madden. It's a sad situation. Can this be looked at immediately. I can share the pics of the product for reference

Regards

Barkha
[protected]@gmail.com

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10:57 pm EST

Steve Madden Unacceptable merchandise conditions

I recently made an online purchase #[protected]
I received my order on Wednesday and I am pretty sure you also received some kind of info showing proof of when my order was delivered.
I have been a costumer of Steve Madden since I can remember, I have always believed and liked the quality and designs of the brand, and I have made countless purchases online and in store.
However, I had never received an order in such bad and unacceptable conditions like the one I received Wednesday night. From the moment I opened the box, I noticed the shoe box was missing the lid, when I took out one of the shoes I noticed the dirty soles, and clear signs they have been worn and used several times. They look dirty, and you can clearly see it in the pictures attached. The inside of one of the shoes is MORE than DIRTY, it looks nasty and unacceptable. I think it might have been one of the shoes on display, and I understand you are trying to make a sale, BUT as a costumer, even if it was a store purchase I will never spend my money on something use nor with visible signs that it has been worn. As a shoe fanatic I believe that the main and most important reason why I spend so much money in shoes is because I like them to look clean, nice, flawless and like NEW all the time.
I will return the shoes at the nearest store I find, I travel around and outside the country very often and I don't have time to ship them back. I am not looking for any kind of apologies, or any special discount or treatment, I would just like for you to take costumer service seriously.

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5:37 am EST
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Steve Madden Complaint for my golden flat shoes

My name is deepika, i have bought steve maden golden shoes from gurgaon mall worth Rs. 7999. Since i have bought shoes tore from both sides, then i took my shoe to elante mall Chandigarh and asked steve maden guy to replace my shoes but they said without bill they can do anything for this. My point is if customer dont have bill then he or she cant replace the article which they bought it from anywhere within india. its the duty of brand to track my bill. Please do contact me at [protected] any time for this issue any please my request to replace my shoe as soon as possible.

Thanks
Deepika
[protected]

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3:30 pm EST

Steve Madden steve madden pumps

I purchased a pair of pumps from Steve Madden SA, only to find they were terribly uncomfortable. I used it twice. I purchased another pair some time after, only to find the same problem. 2 pairs of absolutely uncomfortable shoes from such an established brand- that says a lot about the brand. The items in Steve Madden aren't cheap- you'd think you paying for great quality, comfortable shoes but clearly that's not the case. Beyond disappointed with this brand. Would never recommend it.

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10:19 am EST

Steve Madden Unprofessional behavior - bad customer service

On Wednesday Feb 15th, I purchased a pair of Krammer's boots at the Georgetown location in Washington D.C.
This morning I put them on for the first time and when I got to my office I noticed that the right side was "loser" than the left side.
Upon comparing the shoe sizes I noticed that the right side shoe was size 12, which was a different size that the left one which was the only one I tried on at the store. I trusted that they could do a simple task such as putting the right size pair in the box along with the size 11 that I chose.
So went to the same store in the morning (first because I wanted to make sure that they could be sold again as I only had them on for about 1 hour and it was a car ride from home to my office). When I get to the store the person says that they did not have the pair size and that they must have given the other pair to another customer.
At this point, I have no shoes, wasted an hour of office hours and was not offered any solutions other than " why don't you get a different kind of shoe?". I have been looking for a shoe with this characteristics for a while and was very happy to see that SM had them, yet seemed like the store employee (even-thought she sells shoes) did not understand that. I did NOT want any other kind of shoes.
I asked then if she could check with other stores (she never offered) because at this point I was walking in the city with socks. She was able to locate a pair for me at Pentagon Mall, so drove there and finally got them.
This has been the worse and most time consuming experience I have ever had since I have been a fan of SM shoes. Makes me think twice about considering SM again.
It amazes me how lack of employee's attention and problem solving skills could hurt such a nice brand.

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12:11 pm EST

Steve Madden Wrong shoes arrived and it's impossible to get someone to fix the problem

We purchased a pair of shoes from the Steve Madden store in Philadelphia and they didn't have the size so the assistant ordered the shoes online. The wrong shoes arrived (about 3 weeks later). We called the customer service and they said we had to go into the store. Turns out the store is closed for refurbishment and there is nothing that they can do. Worst customer service ever! Even tried contacting the Regional Managers via LinkedIn with no response. We have wasted so much time arguing about this, probably the most frustrating experience I've ever had ordering anything online. Don't buy from Steve Madden.

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1:28 pm EST
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Steve Madden Dey boots tan leather by steve madden

January 2017
I Purchased the Steve Madden Dey Boots from SteveMadden.com for my husband a few weeks ago. He wears 12.5 to 13 medium in all of his other boots. He loved the boots when he opened the box but as soon as he looked more closely he said, "these look like they are very narrow" and thought they sent him the wrong size. When he tried them on...well there was just no way he could get his foot in. We had ordered the largest size he ever wears which is a 13 medium and that is what the box said as well as the boots. We held them up to the 12.5 medium shoes he had on and they were even wider than the Steve Madden boots we received. They were, actually, the same width as my son's 10.5 medium shoes. A 13 medium should definitely be wider than a 10.5 medium. Anyway, Steve Madden.com sent us a label to return so we did but when we called to see why we hadn't received a credit yet they said it would be the next day. Just to be sure, we asked them to double check that the refund is for the full amount we paid since the sizing is off on the Dey boots and they said NO there is a restocking fee of almost $7.00. After informing them that there should not be a restocking fee when there is any kind of issue with the product they still didn't care. We already had to deal with the disappointment of receiving boots that don't fit because of being mis-sized or being poorly manufactured but also had our money tied up then having to repackage the boots and run them to a mailing place for UPS because Madden refused to have UPS pick them up at our home like most companies do. We've never had a company charge us a re-stocking fee for causing US so much trouble. Especially not for returning an online order that has any kind of issue like these boots had. We've had items delivered and just didn't like the item and still weren't charged a single fee upon returning. Any time someone orders online they are at a disadvantage because they can't see, touch or try on the item and most companies understand that BUT NOT STEVE MADDEN! We will never buy another thing made by Steve Madden again because there are so many other "MORE REPUTABLE" companies out there... it's just a matter of principle!

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6:27 pm EST
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Steve Madden Shoes

I brought the boots pictured in the attachment 2 months ago and the bottoms of the heals have fallen off. I would like a new pair mailed to me ASAP at:
Carolyn Stegon
7601 Danube Dr
Huntington Beach, CA 92647
[protected]

I am very disappointed in the amount I spent ($85) and the quality of the boots. The boots have fallen apart very easily and I should not have to deal with a broken product. I would like to request a full refund check or new boots mailed to me. Thanks you for understanding.

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5:56 pm EST

Steve Madden Horrible uncomfortable shoes

The most uncomfortable shoes ever. I walked 10 min w this shoes and it's hurted really bad my legs. Never anymore I would buy this brand ! 😡❌❌🚫🚫🚫 that's my second purchase from then, and I can not wear other one as well.
THe shoes have beautiful design, but they don't care is is comfortable or not.
Internally the shoes has very low quality, it's not worth one cents.

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11:42 am EST

Steve Madden Men's sidecor black leather boots

I just had a very similar problem with stevemadden.com regarding a pair of boots I purchased that were covered in what Steve Madden refers to as a "protective powder" which makes a pair of boots look like someone walked the salt mines wearing the boots.I was honest with them and told them I'd worn the boots - twice because I needed them for an event I was attending. I've never worn them since because they look old and have no shine to them. No matter what I do I cant get this "protective powder" removed. They have no intention of doing anything and have even accused me of not buying the boots directly from them (which I did) but rather from a retail store. And because I am past the time allowed to return something I am stuck with a $100. of boots I wont wear. Here are photos of the boots. Tell me what you think.

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Judy6886
, US
Aug 20, 2019 9:55 am EDT

Hi, This is Judy. Your site is really great! I have a fashion bags web: http://www.bukibags.com . If you’re interested, could I have the honor to exchange reciprocal link with your site? Look forward to hear from you soon.

Wish you a happy time. Many thanks.

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6:44 am EST

Steve Madden Absolutely horrible quality

www.stevemadden.com is the worst site I have ever bought from! Their products are of a terrible quality and defective and there is no way to get a replacement or a refund.
I bought a pair of shoes and when they arrived sole was completely ripped off! Their nasty customer service rep said that he had no idea what was I talking about and claimed that my order was in a perfect condition. I sent them a photo and they said that was not their fault. They refused to provide any help! I will say that again - do not buy from Steve Madden! Appalling quality!

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Steve Madden Customer Reviews Overview

Steve Madden is a fashion brand known for its trendy and diverse range of footwear and accessories. The company offers a variety of shoes for men, women, and children, including boots, heels, sneakers, and sandals. Additionally, Steve Madden provides a selection of handbags, belts, and other fashion accessories. Their products are aimed at consumers looking for contemporary styles that reflect current fashion trends. The brand is accessible through their website, retail stores, and various other outlets. Customer service options include online support and in-store assistance to help with purchases and returns.

Steve Madden In-depth Review

In summary, Steve Madden website is good place for shopping shoes and accessories. It have modern design and many options for different styles. But, some areas like customer service and shipping can be better. Now, let me talk more about each part.

Website Navigation and User Experience

Website of Steve Madden is easy for use. It have clear menus and search bar that help to find products. Pages load fast and it is simple to see different categories. But sometimes, too many images make page look busy.

Product Range and Selection

Steve Madden have many types of shoes, bags, and accessories. They have for both men and women. New collections come often, so there is always something new to see.

Style and Design Aesthetics

Designs are very trendy and fashionable. They have both classic and modern styles. Many products have unique look that is known for Steve Madden brand.

Sizing and Fit Guide

They have size guide that is helpful. But, some customers say sizes can be different than expected. It is important to check guide before buying.

Material Quality and Durability

Quality of materials is usually good. Shoes and bags can last long if taken care of. But, some items may not be as durable, so it is good to read reviews first.

Pricing and Value for Money

Prices can be high, but quality is also high. They have many different prices, so people can find something in their budget.

Online Shopping Experience

Shopping on website is mostly good. Checkout process is simple and there are different payment options. But, some users have problems with website errors.

Customer Service and Support

Customer service can be better. Some people have good experience, but others say it is hard to get help when there are problems.

Shipping and Delivery Options

Steve Madden offers different shipping options. But, delivery times can be long and shipping costs are sometimes high.

Return and Exchange Policy

They have return policy, but it have some rules. It is important to read policy before buying so you know how to return if needed.

Customer Reviews and Testimonials

There are many reviews on website. It is good to read them to know what other customers think about products.

Brand Reputation and Ethical Practices

Steve Madden is known brand with many years in market. But, there is not much information about their ethical practices.

Discounts and Promotions

They have sales and promotions sometimes. It is good to sign up for emails to know when there are discounts.

Loyalty Programs and Rewards

There is rewards program for customers who shop often. It gives points and benefits for buying.

Accessibility for International Customers

Steve Madden ships to many countries, but international customers may have higher shipping costs and longer delivery times.

How to file a complaint about Steve Madden?

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1. Log in or create an account:
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Steve Madden in the 'Complaint Title' section.

4. Detailing the experience:
- Mention key areas such as transactions with the company, nature of the issue, steps taken to resolve it, personal impact, and the company's response if applicable.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Ensure your complaint is clear, accurate, and complete before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against Steve Madden on ComplaintsBoard.com.

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