Steve Madden
reviews and complaints

I bought a Steve Madden gift card as a gift for Christmas but checked to make sure they had a retail store near me first. I found the Atlanta stroe on the Steve Madden website so I ordered the gift certificate. When the recipient and I went to the store we found that it was closed. When we inquired at the mall we were told a new store opening had been delayed indefinately. When we called customer service they said no refund and it could not be used online. It can only be used at a retail store. The nearest store is now 400 miles away. When we told them the store listed on their web site was closed they said they we're "sorry". Sounds like fraud to me to not provide a refund after misleading information is provided to make a sale.

I bought a pair of Steve Madden shoes. Awesome fit and style, but after a day of wearing them I had the worst smell emitting from the shoes.
Cant even begin to explain, kind of mixed between dead crap and chemical. So bad that after scrubing my feet with sea salt I can still smell it the next day through my normal shoes. So I will return these odor shoes.

I ordered 3 pair of steve madden shoes from online. I excited that they shipped really quick. However, when i opened the last box of shoes and took them out, i had one shoe that was dark purple suede and pretty like it was supposed to be, the other shoe looked as if it was left outside in 100 degree heat all summer and was really faded. I was shock that they would even send them to me. It was a major difference and you could tell. When i called to complain, they let me know that i could return them but they were not in stock so i would have to get a refund. I'm really upset because i was supposed to wear them this weekend in a wedding... :(

I ordered a pair of back-ordered Steve Madden boots from Nordstrom online. They were expected to ship about two weeks after I placed the order but, rather, on that date I was notified of a delay. About a week later I called to speak w/ a customer service rep. who told me they would ship that Saturday. Saturday I received a voicemail suggesting a different product. I called and was informed that they wouldn't be able to fulfill my order because they weren't getting anymore of the boots I had already ordered a month earlier! I was furious and extremely disappointed. They simply said they were sorry and did nothing to make up for the inconvenience. I have NEVER experienced such bull, especially not from somewhere with such a great reputation for service.

I ordered a pair of shoes from the Steve Madden website size 6 1/2 and when I got them the box was not even taped closed, then I saw the right shoe was used and a size 7. So I called the customer service number 1-888-SMADDEN and tried to get them to fix the problem, they said I would have to place another order and charge my card again, and the refund from the initial order would come later, I'm sorry but if I can't even trust you to send me an unused shoe I'm not giving you more money. If I had screwed up that badly I would bend over backwards to fix the problem not push the responsibilty to the customer.

I am a 23 year old consumer. Just recently however, I've purchased shoes from Steve Madden. These were leather shoes by the way. After a couple of days of wearing, it was beginning to smell. It had a really bad odor from the leather. I never had a problem with the smell of my feet, so it was apparently the smell of the leather that arose. I've changed the foot padding and such and nothing seem to work. Not only did my shoes smell, my father purchased the same one's recently as well from Steve Madden, and he's having the same problem.

I suggest that Steven Madden do some research about the material used to make their shoes. And why the leather smells horribly after a few days of wear.

I had purchased three pairs of shoes from Steve Madden online for a total of $95.29, including s&h. A day later, they shipped out one pair. Later that day, the other two pairs were shipped out. I then check my bank account online only to find out they have two holds on my account, one for $95.29 and another for $57.00. I call customer support to figure out the issue. They tell me that The company has to put these holds on your account to insure the funds are available for payment. The $57 hold is for the two pair of shoes shipped out together. And then the customer support rep tells me my account will have ANOTHER hold of $32 dollars or so for the 2nd shipment. Why on earth do they need to put all these holds on my account, I never got a straight answer, since it was some Indian people who kept answering the phones...WTF?!? Can't anyone in America speak English anymore...no! ...not spanglish...ENGLISH please! So anyhow the customer rep tells me the $95 hold will not authorize but will be removed once the $32 charge hits my account. Unfortunately b-c of all these holds Steve madden had on my bank account, my account was NSF. My bank then charged me and OD fee...this is just not right. Why on earth did Steve Madden need to put all these holds on my account. So I tried calling customer support AGAIN to complain, only for them to tell me that "that is just how our system works." What a great answer...To me this does not seem legal. The company put almost $150 in holds on my checking account, even though my order was only for roughly $95 dollars...

On April 21, 2008 I placed an order online for a pair of boots. I finally received them on May 2, 2008. I opened the package and to my disappointment they were size 10 and I ordered a size 8. I thought oh well I will just contact customer service have them take these boots back and then I will get the ones I paid for. This is what I was told:

I need to package the boots up at my expense and have them shipped back also at my expense. They will then send me the boots I originally ordered or refund my money. The part that I really thought was unprofessional was that I will not be reimbursed for the shipping fees. Like I said to the lady on the phone I can totally understand this IF I just didn't like the boots and wanted a refund but the fact that I have to pay even more because their staff sent the wrong order is unbelievable to me. I am extremely unimpressed with the services the company provides and while its only a little pair of boots to them Iit really left me sour.