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3.0 14 Reviews

Sterling Jewelers Complaints Summary

7 Resolved
7 Unresolved
Our verdict: While Sterling Jewelers has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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Sterling Jewelers reviews & complaints 14

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12:34 pm EDT
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Sterling Jewelers - Employee conduct

Kay Jewelers in Sanford, NC. Employee, Mya, initiated contact with my husband via her personal cell phone & accepted a cash tip. She’s served us both when we spent nearly $30,000 in jewelry but when my husband went to pick up a ring alone, she began contacting him via her personal phone. Unprofessional behavior & very disrespectful. This incident took...

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2:25 pm EDT

Sterling Jewelers Collections

After getting a gift from their store the necklace had broken not even 3 days later and it was supposed to be 14k gold necklace. I returned the item back to the store but now they still charged me for it even after I returned the broken item. They want me to give them he money for a necklace that was returned. I refused to pay this I'm not going to pay for something that was returned back to their store not my fault the employee didn't take care of this situation.

Desired outcome: Want this debt handled

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12:46 am EDT

Sterling Jewelers claim policy

I purchased a diamond necklace online through them. The package was taken off my porch. I NEVER personally saw it. My neighbor found the empty box by the pool. UPS was willing to pay for the missing merchandise and STerling Jewelers told them not to pursue the case any further. They continued to tell me IM liable for a package I never received. If UPS recognizes the liability in the issue, why block them from reimbursing me for the necklace I NEVER recieved?
UPS could do nothing because Sterling was contracted with them. Worst customer service I've ever had. Very rude and unprofessional. SCAM

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2:39 pm EDT
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Sterling Jewelers collecttions

Dler, inc.My bank account was garnished and I called to offer a payment plan to stop garnishment. Being disability is from my husband', and it is all the income we have, I told them what I could do. Which the really turned it down more or less. It was we have to wait and see and send them a financial statement. I have apprxo 140.00 left each month left and made them an offer. My husband is having his disability changed so they can't touch it anymore. As his name is not on this bill. Nadler, inc not willing to negotiate, was so frustrating, as I wanted to do the right thing, has came to either Sterling not receiving any funds. Why have them taking control of collections.

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6:57 pm EST
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Sterling Jewelers they basically stole my ring

on 12/1/12, I went to the mall, and stopped at ostermans jewelers in toledo, to buy some christmas gifts, While i was shopping the clerk asked if i wanted her to clean my rings, i said yes, I handed her my seven rings, 5 minutes later, she handed me back 8, 2 of them were not mine, and my pink sapphire that my husband bought me for my anniversary was not there, being the honest person I am, i called her over, and gave her the 2 that were not mine, and told her my sapphire was missing, they looked everywhere, obviously they gave my ring to someone else, The local store admitted fault,

The manager offered me store credit, not acceptable, only Rogers and Hollond carry my ring, I was told i had to call corporate, and they are entirely blase about the whole affair, and also will only offer store credit..IF ostermans had my ring, , or even something very simular, i would accept that, , , but they
dont
I only want to be made whole, thier policy for cleaning rings is negligent, They allowed another customer to take my ring, this is theft and entirely thier fault. I will never deal with them or any of thier sister stores again..I plan on filing a report with the BBB, , a police report, , and going to small claims..

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6:41 pm EDT

Sterling Jewelers employee abuse

My wife has worked for Kays for well over a year. In that time she, and other employees, were slapped in the face by a store manager, and subjected to mental abuse and harassment. After this was reported, by two employees, the retaliation began.

Sterling Jewelers Corporate HR was notified and nothing was done, not so much as a follow up. Several months later it was reported again, things still went unresolved until extreme pressure was put on corporate to take action. The minimal action required was taken.

They have never admitted any wrong doing and have continued to turn a blind eye to this situation.

This is from a company that has no security cameras in stores, putting their employees at major risk of bodily injury from any botched robbery attempt. And a company that fires employees for not having "standards" up. If you don't sell as much as they think you should you get fired. In this economy they should not only expect slumping sales, but try to help the community out by keeping the good workers that they do have.

Sterling has created a culture of corruption, back stabbing, and a hostile work environment. When they are called out on it they turn to their attorney to do the talking for them and refuse to take appropriate action.

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11:06 pm EDT
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Sterling Jewelers sterling has no compassion for employees

I'll save everyone the very long details of why I have come to the conclusion that Sterling Jewelers is about as crooked as they come. Anyone who has been employed by Sterling knows what kind of work place it is. Sterling couldn't care one ounce about their employees. The proof is in how they treated my wife and other employees after they were slapped in the face by her store manager. The store she works in does not have surveillance cameras. And the fact that they will fire an employee for not selling as much as they think should be sold. They apparently don't realize the economy sucks and firing an otherwise good employee is not helping the unemployment problem any.
If you have been fired by sterling for not having your "standards" up, or some other B.S reason, feel free to contact me at [protected]@centurylink.net and I'll be happy to provide you with CEO Mark Light's personal contact information. Even if your just a disgruntled customer and have gotten no where with the Kay's or Jared's store that you got the product from feel free to get a hold of me and we can all let Mark Light know what kind of company he is running.

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1:48 pm EDT

Sterling Jewelers exsterling manager done wrong

A good one is for mark light to go undercover and get the truth about what goes on in the store level about how people are really treated...For 5.5 years i spent time with sterling as a sales asoociate, 3rd key, asst mgr and as a store manager only to have a Dm just deicde one day to end my time as a well organized store manager ...because people lie and and undercut at ever step of the way... I was told for no one reason i had my keys taken away and the store was given to another store manager that i worked in the district with for several years...he came in and lo to behold started being as hateful as he could to me...then it became obvious that they wanted me out ..i was told i didnt fit in and didnt know how to sell even tho i had always good standards...the store is a marks and morgan...well it got worse everday i was being accused of something and hollered at...at the time i was 65 and so it became apparently that the manager assigned to the store was to make life as miserable as possible that i would eventually just leave, i even toold a person in human resources ... so i just ending up quitting and being on retirement... so now am 66 and wandering around in the market place with all this sales exp 30 plus years wow who knew ..even after i got my 5 year letter from mark light i told my dm how excited i was to have my 5 year anniversary and the letter and gift ..his comment was uh no big deal its just preprinted...i had lots of good acquaintances at the home office and else where in the company but yet still couldnt measure up to some people who abviously thought i ha dseen my better days...oh by the way the week prior to giving notice i had sold almost 12000 at a show one day but yet still told i didnt fit in..never had a bad inventory or failed a audit except in the end when someone had made sure that my employee number would show up on a report that would fail...i read about on line about about how good they are to work for well believe me its not that good they want you gone ..you are gone...period no matter

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jhallisey1231
Carlisle, US
Sep 02, 2011 11:16 pm EDT

Sorry to hear how you were treated. This is the company that they have become under Mr. Light's leadership. When he is called out on it all he does is send out his attorney in an attempt to frighten people and shut them up. There is absolutely no compassion for the people that sell their product. Take care.

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1:31 am EDT
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Sterling Jewelers they steal and lie

I had a bracelet under extended warranty that they stopped fixing because "I wore it every day and it's costing us too much money to keep fixing and it wasn't meant to last forever" (straight out of the mouth of Mark at Customer Service. They refused to give my money back even though they had no legal merit for refusing to repair the bracelet. So I exchanged it with the store manager, Kelley Lang on 04-30-11. ON 5-6-11 I brought the new bracelet back because it was bulky and started stretching. I picked out a pair of earring jackets and tried to give the bracelet back to her. Kelley said keep it until the earrings come in. 3 weeks later Kelley called me to tell me the earrings were indefinitely back ordered and that I should come in and pick something else out. 63 days after the original exchange and WELL WITHIN my 90 days exchange period, I brought the bracelet back to be repaired. She was not there, but told her employees not to exchange the bracelet. NO ONE from corporate or the store will explain to me why. I am now out the money and stuck with a ### bracelet. Class action notices are being posted and all documentation has been given to my attorney.

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7:36 pm EST
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Sterling Jewelers they sold me the wrong product

On Friday Dec 31, 2010 I went to Shaws Jewelry located at Lake forest Mall (701 Russell Avenue #H117 Gaithersburg M.D 20877) to purchase a pair of diamond earrings. Sales representative Ms. Nyein was assisting me in buying a new pair of diamond earrings. Due to the fact that the store did not have 1 karat diamond earrings in their store, I requested a discount on a new 1 ½ karat round diamond earrings that were going for about 2, 999, which was out of my budget. Ms. Nyein tried to talk to her manager Mr. Sang Park who refused to give me a discount and then offered to get one karat ear rings from Kay Jewelry which was going to be a little cheaper than 2, 999. Mr. Sang check his computer to see if they could order the ear rings from Kay Jewelry and that it was going to take between 5 to 10 minutes to make the order, to which I agreed. Mr. Sang sent Ms. Nyein to Kay jewelry and about 30 minutes later she returned with two sets of one karat earrings. One set looked like as if the round diamond was sitting on a little basket and the second pair looked like the round diamond was sitting on a white gold crown. I told the store manager Mr. Sang that I did not like the basket earring but I did like the set that appeared to be a round diamond on a crown. I purchased the earrings that looked like the round diamond was sitting on a crown for the amount of 1, 499.99 and in addition I purchased the lifetime warranty insurance for 129.99 with the total of 1719.99. I tried to put the ear rings on in the store but could not do it because my ear holes were closed. Ms. Nyein offered to re-pierce my ear holes by using the earrings that I just had purchased from that store. As I was leaving the store I noticed that I did not get a box for my new earrings so I ran back to the store to get the little case for the earrings.

On Thursday January 13, 2011 at approximately 11:00 a.m. I tried to return the earrings to the Montgomery Mall location (7101 Democracy Boulevard Bethesda M.D 20817) and one of the sales representative tried to persuade me to keep the ear rings because according to her they were good quality and I was not going to get that quality type of diamond ear rings anywhere else. I told her that I already had made up my mind and that I had no use for the ear rings so I wanted to return them. She called the Lake forest Mall location to let them know about how I wanted to return the earrings and if I could get a discount in order to entice me to keep the earrings. Whoever she spoke to give her instructed her to give me a 200 dollars discount but I still told her that I just wanted to return the diamond earrings. After failing to convince me to keep the earrings she stated that the earrings looked rusty/ bloody and that she could not take the diamond ear rings back and suggested that I should go back to Shaws at Lake Forest mall.
On Friday January 14, 2011 approximately 11:30 a.m. I went back to the store at Lake forest Mall. I tried to return the diamond earrings to store manager Mr. Sang and he checked out the earrings than he told me that he spoke to his boss and that he was willing to offer me 200 dollars off my purchase. Mr. Sang explained to me that even if I was to get 1 karat earrings on E-bay they would still not be as good quality as the one I purchased from his store, he also stated that what makes Shaw’s the best diamonds is not just the quality of diamond but also the insurance plan that I purchase from them. I told Mr. Sang that I would consider keeping the earrings because it sounded like a great deal. After about 15 minutes I changed my mind and he told me to wait a little bit. He came back and told me that he couldn’t accept the earrings back because they did not come from his store, I was shocked and confused. Mr. Sang explained that the number on my receipt did not match my earrings and that they don’t even sell that type of earrings at his store. He even pointed out that the diamond earrings that I purchased from them and intended to return look a little smaller than 1 Karat. I told Mr. Sang that I had no clue what he was talking about and that I was returning the same earrings that they sold me with my receipt. I was very upset and also pointed out that Ms. Nyein went to the Kay jewelry store at Lake forest mall to get the diamond earrings that I purchased from Shaw’s store at Lake forest mall because according to both Mr. Sang and Ms. Nyein they did not have any 1 karat diamond earrings at their store. As soon as I noticed that Mr. Sang was lying to my face I asked him if I could record his statement with my cell phone and he agreed. Mr. Sang stated that “the earrings that I purchased at his store did not match the earrings that I was trying to return and that they actually looked smaller than 1 karat diamond”. He also stated that Shaw’s did not carry that type of earring. I told him that I was bringing back the diamond earrings that they gave me and that I was sure they made some type of mistake, I also pointed out how Ms. Nyein went to Kay jewelry to get the diamond earrings that I purchased. Mr. Sang replied that he did sent Ms. Nyein to Kay jewelry to get the 1 Karat earrings for me but when she came back she found out that they did coincidentally had one pair of diamond earring in the back, so they did not use the diamond earrings they brought back from Kay Jewelry. I caught him in a lie and I was contradicting everything he said because he was lying about how the diamond earrings that I intended to return were not the ones they gave me or how they had a set of diamond earrings in the back but it took them 30 minutes to figure out that they had a set in the back. I demanded to go to Kay’s jewelry at Lake Forest mall to look at their diamond earrings to see if they actually had something that matches to the diamond earrings that Shaw’s sold me as 1 karat. We spoke to a Kay’s sales representative and she stated that they did not carry that type of diamond earrings. I was very upset and confused and wondered where they got the diamond earrings that they sold me. Mr. Sang and myself went back to Shaw’s I demanded to speak to their corporate office. They gave me a number to their Corporate Office [protected] I called that number to file a complaint and spoke to Ms. Shana extension 2652 from Shaw’s corporate and I asked her to review the cameras and she told me that her supervisor was out for lunch and that they were going to call me back between 1430 to 1630 but they never did.

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Update by Gtorres44
Jan 25, 2011 2:15 am EST

is ashamed that instead of saling quality products they want to rip people off.

Update by Gtorres44
Jan 24, 2011 10:38 pm EST

I am not asking to believe me, i am just making a complaint. they could it easily sent me to Kay but the reason they got those diamonds from Kay is because according to them they did not have any 1 karat diamond earrings at their store. when i went back to return the earrings they told me that they didnt even sale those type of earrings at their store. If they would it told me that they couldnt take the earring back because i used them is a whole different story but they are saying that they dont sale those earrings at their store even though they are in their catalog. Also, what they sold me is 3'4 karat but on my receipt they were brought up as 1 karat. I really dont mind paying for the earrings but is just the fact that they riped me off and gave me a lesser value than 1 karat. thanks for your comment.

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9:41 am EDT
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Sterling Jewelers Fraud Credit Scam

I don't remember agreeing to sign up for for Kays, Shaws, Jared, JB Robinson for store credit card. I only remember signing store credit application to help a tall sale lady in Shaws to help her win the contest. This tall sale lady promise me she would not use it for store credit. I was fooled. Same thing what happened to me in JB Robinson a red headed sale old woman ask me for their monthly sale contest. I was scammed in both store. Also; over heard talking about which and who sterling employees been fired because it does not belong in there clicks; an outcast employee. Very bad company theyre are so happy that someone is getting fired they act as if this is there own territory that if they do not like any employee they can just get rid off them. They just stand and gossips. The store manager just continue talking about whose store manger in sterling going to be fired next. Very bad store.

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Sterling Jewelers awful experience

I am a former employee of "kay jewelers, " otherwise known as Sterling Jewelers. I used to work for over five years in the 60 days collections department out of the home office in Akron, Ohio. I am writing this report for both customers and employees that deal with this company. Sterling Jewelers is the owner of multiple jewlery stores throughout the USA. Some of the brands are, Kay Jewelers, J.B Robinsons, Belden's, Jared's, Osterman's, and about a half dozen more.

I am complaining about their 60-days collections manager, named Myron Olijar. Myron Olijar is a really seedy individual. I have no idea how he got promoted to manager. The following note is for those that currently work at Sterling: WATCH OUT FOR HIM! Myron knows the FDCPA (Fair Debt Collections Practices Act) very well, yet he barely enforces it. The FDCPA is a piece of law that regulates how a debt can be collected, what is legal and what is illegal. Granted, for anyone that works in collections, we all know that the overwhelming majority of the customers that fall into collections is because they are just going through a difficult time financially. Sometimes you have a sick child, get a pay cut at work, get layed off, or have an unexpected car repair. It all happens to us. On the other hand, there are deadbeats out there that simply buy stuff and don't want to pay for it, but these customers are few and far between. Well, whether you are a deadbeat or just living pay check to pay check, Myron Olijar doesn't care. I've heard this man laugh on the company floor when there is a account to be collected on, "Oh, we'll just harass them, I mean, uh, we'll collect on him." Obviously, he does this tongue-in-cheek in a very sarcastic manner. But Myron does indeed harass customers. What is worse, though, is he doesn't personally harass the customers, he gets his supervisors and his collectors to do it for him. Here are a couple of examples: FDCPA states that we are allowed to contact the customer only once a day by telephone. Myron on the other hand, will have his collectors call customers REPEATEDLY throughout the day. Myron in fact, has his collectors break the law once they have already contacted the customer, and the customer is either unwilling or unable to pay, and then has them contact the customer again. This is particularly true for balances that are over $1000. If a customer cannot or will not pay, they usually will hang up on us. What Myron Olijar will have his collectors do, however, is to have them call the customers back and say, "We got disconnected" and then attempt to collect on the account again. If this doesn't work, Myron then will have his supervisors and collectors go on a skiptracing search engine like, "peoplefinders.com." and look up all of the customers relatives, friends, neighbors, roommates, co-workers, you name it, anyone or everyone that has had any contact with the customer. Myron will then have his subordinates leave messages with anyone that is willing to take a message. I was forced by Myron to leave messages with neighbors and friends of a customer. FDCPA states that collectors can indeed leave messages with others, only if they are "familiar" with the customer. Here is the grey area Myron Olijar really exploits. Who are we, collectors out of Akron, Ohio, to know who is familiar with one of our customers in Texas, Idaho or California? We don't, and as long as customers do not know their rights, Myron keeps exploiting his collectors into doing this. Another illegal thing myron has his collectors do is when, for example, a customer's due date is say, "August 15." But the customer does not get paid until "august 16." Myron will have his collectors do a "post dated check over the phone." The idea is that there is some lag time between the debit on the customers checking account and the credit into Sterlings account. Myron will do this knowing perfectly well there is a chance that this check will bounce. If the check bounces, then Sterling is able to charge more finances fees. Another illegal thing Myron does is even sleazier. For example, if one of our customers is in collections, chances are he is in collections with his Visa Card, Car note, mortgage, etc. The customer is probably getting dozens of calls a day. The customer gets so desperate that they are willing to do anything to get the calls to stop. What Myron has his collectors do, then, is to tell customer, "THe collections calls will only stop until you set up a payment over the phone." But the customer will usually say, "I don't get paid until the end of the month." Myron then will have his collectors say, "Well, we can set up an automatic payment to debit your account until then." But here is the grey part again, the customer did not tell us if he can afford the payment or not. Sometimes the payments can be as high as $80/month. So these customers are so desperate to have the collections call stop, that they will indeed to a post dated payment over the phone, both the collectos know and the customers know that the cash probably will not be there at the end of the month. But Myron is able to exploit this. When the check bounces, Sterling is able to charge another fee, yet Myron is able to include this amount into his quota and get his monthly bonus anyway.

So as a wrap up: these are the four illegal things that Myron Olijar usually has his collectors do: 1.) call customers back repeatedly the same day after contact was made. 2.) leave messages with dozens of neighbors, friends, relatives, co-workers, or anyone else that could be "familiar" with the customer. 3.) do post dated checks over the phone into the future with the full knowledge that they might not debit in time 4.) threaten the customer with more phone calls if a posted dated check is not made into the future, knowing well that the cash is not there.

So, how does Myron Olijar do this? There is this unwritten code at Sterling when it comes to collections, "Whatever works." In other words, you can do basically anything you want, but just don't get caught, and if you do, don't count on your superiors to get you out of it. Myron Olijar really does force his supervisors and collectors to do this. He always hits his numbers because of this. Unfortunately for some, though, is when they do get caught, they ended up getting fired. I've known dozens of good people that have worked at Sterlings collections for 10+ years, only to get fired for doing what Myron Olijar has told them what to do.

My advice for current customers: Know your rights. Take down names and times you've received phone calls. Myron has been fired from Sterling before in the early 1990s, but for some awful reason the brought him back. Illegal stuff goes on at Sterling all the time. When this stuff actually leaks to the media, they usually clean up their act for a few months, then slide back into their illegal practices. Its just a "big cycle." I'm sure that there are plenty of former Sterling Employees that are more than willing to back up what I'm saying. I could not in good faith continue working there. One of my supervisors was fired for doing exactly what Myron told him what to do. After that happened, by put in my own two week notice. I am working at a restaurant now, making less, but at least I know I'm not doing anything illegal or immoral. Shame on your Sterling Jewlers and shame on you Myron Olijar!

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DJRL
DJRL
Glen Allen, US
Aug 26, 2011 3:20 am EDT

Be very careful about what is being posted here. Posting false or misleading "claims", especially for the basis of hurting a reputation or interfering with an aspect of a business moves to litigation and shifts the burden of proof back to a writer. 11-xxxxxx ref 57-2

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sterlingleaks1
fairlawn, US
May 18, 2011 5:47 am EDT

In the spirit of wikileaks, I want to leak some stuff about Sterling Jeweler's Collections Department to the public. First of all, if your account is either 60 or 90 days late, chances are you have a a "skip tracing" packet on you made. This packet has your social security number, sterling account number, copy of your credit bureau report, names and addresses of your relatives, as well as other personal information. These packets are NOT protected. Meaning, they lie around on staff's and supervisor's desks. These packets could be easily stolen and taken home and no one would even know. What is worse, however, is that when the collection cycle is over, the collectors and their supervisors, simply throw these packets away. These papers are not even shredded. Meaning, someone going threw Sterling's trash, or the trash dump, could come across these packets. When I used to work at Bank of America's call center in cleveland, these types of packets were in the supervisor's control and they had a special shredding department that shred these documents. Next, they went into their own special trash dumpster. There have been many incidents at Sterling Jewelers Collections in Akron where employees, and some former employees, have stolen customer's social security numbers (and other personal information) and tried to open fradulant accounts on their own. Sterling still has not enforced any type of control of the papers that contain customer's social security numbers and other personal information. If you have an account with Sterling Jewelers, i hope you know this is how they are handling your info!

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Mother Terry
Akron, US
Mar 17, 2011 3:58 am EDT

Hmmm, sounds like you have a beef with a former boss. Trust me let it go, if you don't know it already you will soon find out it that it's affecting your health. The Lord sees everything. If what you're saying is true they would have dealt with it and he is long gone. If you're not being truthful the karma will get you. Either way it's not worth it. It's not healthy and the more you type above the more desperate you sound. Live your life free of the guilt, stop dwelling on the past, focus on tomorrow. Put your effort into bettering yourself or toward a cause that someone cares about. Get some perspective. Take the obessing you obviously do on this and put it toward healing children, fighting cancer, philanthropy, volunteering, or loving your family.

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L Eberly
Sterling, US
Aug 07, 2009 9:45 pm EDT

I think you are crazy, clearly you are an angry ex employee and need to find counseling and the Lord. It is time to move on child. You will find peace through the Lord Jesus Christ. Until then, you are refusing to comply with demands of Natural Law: what Mother Nature, God, or Whatever Power decreed to be the reality of the real world, God, democracy, capitalism, the US Constitution, and free, fair, and affordable commerce.

Demanding every person, and every corporation, farmer, business, outsourcer sweatshop, and nonprofit, tax-exempt, organization and Church; markets the cost; in the wholesale and retail price of his or her product and service; Of consumers paying for Chinese, Foreign and Domestic Investors and stockholders market quarterly; in the wholesale and retail price of product and service, and EVERY product and service Human Beings use for life; and Government needs to build, maintain, and operate schools, infrastructure, and provide government services and national security. That gets only product or service.

This makes it IMPOSSIBLE for consumers to afford anything; Makes free, fair, and affordable commerce IMPOSSIBLE; Makes funding schools, infrastructure, and etc. IMPOSSIBLE; Makes balancing every budget IMPOSSIBLE; Makes union workers, consumers, taxpayers, and America’s grandchildren’s children LIFE UNAFFORDABLE; and created the $40 trillion social security and the $9.3 trillion national debt. America’s grandchildren’s children are responsible to pay interest with this debt until they are 18 years old.

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KyLandRover
Lexington, US
Jul 27, 2009 8:59 pm EDT

disgruntled exemployee our for revenge, lol

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12:15 am EDT
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Sterling Jewelers terrible experience

I am a former employee of "kay jewelers, " otherwise known as Sterling Jewelers. I used to work for over five years in the 60 days collections department out of the home office in Akron, Ohio. I am writing this report for both customers and employees that deal with this company. Sterling Jewelers is the owner of multiple jewelery stores throughout the USA. Some of the brands are, Kay Jewelers, J.B Robinsons, Belden's, Jared's, Osterman's, and about a half dozen more.

I am complaining about their 60-days collections manager, named Myron Olijar. Myron Olijar is a really seedy individual. I have no idea how he got promoted to manager. The following note is for those that currently work at Sterling: WATCH OUT FOR HIM! Myron knows the FDCPA (Fair Debt Collections Practices Act) very well, yet he barely enforces it. The FDCPA is a piece of law that regulates how a debt can be collected, what is legal and what is illegal. Granted, for anyone that works in collections, we all know that the overwhelming majority of the customers that fall into collections is because they are just going through a difficult time financially. Sometimes you have a sick child, get a pay cut at work, get layed off, or have an unexpected car repair. It all happens to us. On the other hand, there are deadbeats out there that simply buy stuff and don't want to pay for it, but these customers are few and far between. Well, whether you are a deadbeat or just living pay check to pay check, Myron Olijar doesn't care. I've heard this man laugh on the company floor when there is a account to be collected on, "Oh, we'll just harass them, I mean, uh, we'll collect on him." Obviously, he does this tongue-in-cheek in a very sarcastic manner. But Myron does indeed harass customers. What is worse, though, is he doesn't personally harass the customers, he gets his supervisors and his collectors to do it for him. Here are a couple of examples: FDCPA states that we are allowed to contact the customer only once a day by telephone. Myron on the other hand, will have his collectors call customers REPEATEDLY throughout the day. Myron in fact, has his collectors break the law once they have already contacted the customer, and the customer is either unwilling or unable to pay, and then has them contact the customer again. This is particularly true for balances that are over $1000. If a customer cannot or will not pay, they usually will hang up on us. What Myron Olijar will have his collectors do, however, is to have them call the customers back and say, "We got disconnected" and then attempt to collect on the account again. If this doesn't work, Myron then will have his supervisors and collectors go on a skiptracing search engine like, "peoplefinders.com." and look up all of the customers relatives, friends, neighbors, roommates, co-workers, you name it, anyone or everyone that has had any contact with the customer. Myron will then have his subordinates leave messages with anyone that is willing to take a message. I was forced by Myron to leave messages with neighbors and friends of a customer. FDCPA states that collectors can indeed leave messages with others, only if they are "familiar" with the customer. Here is the grey area Myron Olijar really exploits. Who are we, collectors out of Akron, Ohio, to know who is familiar with one of our customers in Texas, Idaho or California? We don't, and as long as customers do not know their rights, Myron keeps exploiting his collectors into doing this. Another illegal thing myron has his collectors do is when, for example, a customer's due date is say, "August 15." But the customer does not get paid until "august 16." Myron will have his collectors do a "post dated check over the phone." The idea is that there is some lag time between the debit on the customers checking account and the credit into Sterlings account. Myron will do this knowing perfectly well there is a chance that this check will bounce. If the check bounces, then Sterling is able to charge more finances fees. Another illegal thing Myron does is even sleazier. For example, if one of our customers is in collections, chances are he is in collections with his Visa Card, Car note, mortgage, etc. The customer is probably getting dozens of calls a day. The customer gets so desperate that they are willing to do anything to get the calls to stop. What Myron has his collectors do, then, is to tell customer, "THe collections calls will only stop until you set up a payment over the phone." But the customer will usually say, "I don't get paid until the end of the month." Myron then will have his collectors say, "Well, we can set up an automatic payment to debit your account until then." But here is the grey part again, the customer did not tell us if he can afford the payment or not. Sometimes the payments can be as high as $80/month. So these customers are so desperate to have the collections call stop, that they will indeed to a post dated payment over the phone, both the collectors know and the customers know that the cash probably will not be there at the end of the month. But Myron is able to exploit this. When the check bounces, Sterling is able to charge another fee, yet Myron is able to include this amount into his quota and get his monthly bonus anyway.

So as a wrap up: these are the four illegal things that Myron Olijar usually has his collectors do: 1.) call customers back repeatedly the same day after contact was made. 2.) leave messages with dozens of neighbors, friends, relatives, co-workers, or anyone else that could be "familiar" with the customer. 3.) do post dated checks over the phone into the future with the full knowledge that they might not debit in time 4.) threaten the customer with more phone calls if a posted dated check is not made into the future, knowing well that the cash is not there.

So, how does Myron Olijar do this? There is this unwritten code at Sterling when it comes to collections, "Whatever works." In other words, you can do basically anything you want, but just don't get caught, and if you do, don't count on your superiors to get you out of it. Myron Olijar really does force his supervisors and collectors to do this. He always hits his numbers because of this. Unfortunately for some, though, is when they do get caught, they ended up getting fired. I've known dozens of good people that have worked at Sterlings collections for 10+ years, only to get fired for doing what Myron Olijar has told them what to do.

For customers, this stuff goes on at Sterling all the time. When this stuff actually leaks to the media, they usually clean up their act for a few months, then slide back into their illegal practices. Its just a "big cycle." I'm sure that there are plenty of former Sterling Employees that are more than willing to back up what I'm saying. I could not in good faith continue working there. One of my supervisors was fired for doing exactly what Myron told him what to do. After that happened, by put in my own two week notice. I am working at a restaurant now, making less, but at least I know I'm not doing anything illegal or immoral. Shame on your Sterling Jewelers and shame on you Myron Olijar!

Read full review of Sterling Jewelers and 18 comments
Update by J.R.
Feb 06, 2009 5:58 am EST

To "Sea Captain" up above ^^^^^^^We all know its you Myron...quit trying to use an alias and trying to cover yourself and your lies. The jig up...you've been exposed for what you are: a liar, a cheat, and conniving looser. If you were so smart and so intelligent as you think you are, you'd be an investment banker or be a manager at a real company, not some sort of manager of ex-welfare recipients and college aged-drop outs. GET A LIFE!

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DJRL
DJRL
Glen Allen, US
Aug 26, 2011 3:19 am EDT

Be very careful about what is being posted here. Posting false or misleading "claims", especially for the basis of hurting a reputation or interfering with an aspect of a business moves to litigation and shifts the burden of proof back to a writer. 11-xxxxxx ref 56-4

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sterlingleaks1
fairlawn, US
May 18, 2011 5:46 am EDT

In the spirit of wikileaks, I want to leak some stuff about Sterling Jeweler's Collections Department to the public. First of all, if your account is either 60 or 90 days late, chances are you have a a "skip tracing" packet on you made. This packet has your social security number, sterling account number, copy of your credit bureau report, names and addresses of your relatives, as well as other personal information. These packets are NOT protected. Meaning, they lie around on staff's and supervisor's desks. These packets could be easily stolen and taken home and no one would even know. What is worse, however, is that when the collection cycle is over, the collectors and their supervisors, simply throw these packets away. These papers are not even shredded. Meaning, someone going threw Sterling's trash, or the trash dump, could come across these packets. When I used to work at Bank of America's call center in cleveland, these types of packets were in the supervisor's control and they had a special shredding department that shred these documents. Next, they went into their own special trash dumpster. There have been many incidents at Sterling Jewelers Collections in Akron where employees, and some former employees, have stolen customer's social security numbers (and other personal information) and tried to open fradulant accounts on their own. Sterling still has not enforced any type of control of the papers that contain customer's social security numbers and other personal information. If you have an account with Sterling Jewelers, i hope you know this is how they are handling your info!

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destardi
Akron, US
Apr 23, 2011 2:04 pm EDT

Loren Eberly,

What is this, I don't even...

You sound insane, what the hell are you ranting about?

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sterlingleaks
akron, US
Feb 22, 2011 6:30 am EST

In the spirit of wikileaks, I think we employees of Sterling Jewelers should start carrying small digital voice recorders when we are billing. Especially collection teams under Myron Olijar. If we had half the things Mryon had said on tape we could seriously bring him down. I'm going to start taking an digital voice recorder to work when we are billing. If myron makes me do anything illegal again, I am going to forward these voice recordings to the Ohio Attorney General and Carl Monday (the investigative reporter at WOIO Channel 19). His email address is: Carlmonday@19actionnews.com. you can file a complaint about what Myron is doing with: http://www.ohioattorneygeneral.gov/consumercomplaint.

This should go for customers that are having trouble with Myron Olijar, his supervisors, and his collectors. Its high time Myron gets what is coming to him...

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Arizona House Guy
Scottsdale, US
Apr 04, 2010 4:54 pm EDT

I don't know anything about whats posted here, but I think I should share my story because it is quite the contrary. My wife and I are both realtors and the last few years have devastated us financially. We fell behind on everything including two mortgages and three vehicles so our Kay Jewelers bill didn't rank very high on the priority list and as you would expect we fell behind a couple payments and yes they did call and yes we avoided the calls. But when I did finally call them back I found them to be sympathetic to us and definitely got the sense they wanted to help. Needless to say they do get some money from us because they were willing to meet us a little on how much we could afford. The times that I have interacted with them, they are professional and they certainly weren't trying to entice me into paying over the phone knowing I wasn't going to have the money. They delivered on their promises and my payments are lower. The complaintant is right about 1 thing, they are in Akron Ohio, because in my dealings with them I have gotten an American, English Speaking person everytime. Thank goodness for this, you know 90% of those who call you from any other company are from call centers in India. I am happy to deal with someone from Ohio.

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Sharon, Akron OH
Akron, US
Mar 27, 2010 12:32 am EDT

Shame on this person for posting this same copied garbage on all sites. They have a beef with this company or the person they keep naming. I work in Credit now and you can trust in the fact that if this were even partially true, this company wouldn't employ him or anyone else for 1 second more. They are not a "collection" or even "credit" company, they are in business to sell jewelry. Credit is just a tool to get more sales. If there is a bad credit employee they are dropped in a heartbeat, salespeople have the power here.

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kenny large
huoston, US
Nov 23, 2009 8:22 am EST

I do not know about this idividual but Sterling has been my jewler for 20 years
Kay in Clifornia and Akron and now Jared in Texas. Their quality is high and the customer service is great.
Kenny Large Texas

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L Eberly
Sterling, US
Aug 07, 2009 9:43 pm EDT

I think you are crazy, clearly you are an angry ex employee and need to find counseling and the Lord. It is time to move on child. You will find peace through the Lord Jesus Christ. Until then, you are refusing to comply with demands of Natural Law: what Mother Nature, God, or Whatever Power decreed to be the reality of the real world, God, democracy, capitalism, the US Constitution, and free, fair, and affordable commerce.

Demanding every person, and every corporation, farmer, business, outsourcer sweatshop, and nonprofit, tax-exempt, organization and Church; markets the cost; in the wholesale and retail price of his or her product and service; Of consumers paying for Chinese, Foreign and Domestic Investors and stockholders market quarterly; in the wholesale and retail price of product and service, and EVERY product and service Human Beings use for life; and Government needs to build, maintain, and operate schools, infrastructure, and provide government services and national security. That gets only product or service.

This makes it IMPOSSIBLE for consumers to afford anything; Makes free, fair, and affordable commerce IMPOSSIBLE; Makes funding schools, infrastructure, and etc. IMPOSSIBLE; Makes balancing every budget IMPOSSIBLE; Makes union workers, consumers, taxpayers, and America’s grandchildren’s children LIFE UNAFFORDABLE; and created the $40 trillion social security and the $9.3 trillion national debt. America’s grandchildren’s children are responsible to pay interest with this debt until they are 18 years old.

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ExSterlingEmployee
Fairlawn, US
Jul 25, 2009 6:25 am EDT

This is Ex-Sterling Employee: I have a note for "ritabrinda" as well as everyone else that thinks that Myron Olijar is an innocent character. I want everyone to know that this man has poor personal charachter and comes from a family of thieves, liars, and violent thugs. Just type the "Olijar" Family name into the Cuyahoga County Clerk of Courts and both in the "Civil" as well as "Criminal" Docket searches you will find cases that go back decades about this cabal family--Olijar. These people have sued each other over money and inheritances. Furthermore, you will see that the olijars have BEEN sued by banks and other financial institutions for failing to pay their own debts---quite ironic considering that Myron Olijar is a manager of 'debt collections' at Sterling Inc. Myron Olijar's brother, Ihor, was charged with Sexual Battery in 1996. Myron in fact, got dumped by his first wife, "ANIZIA KARMAZYN" in 2005 due to verbal and physical abuse. Myron wasted no time and got married again, to Johhana Parks in 2006. But she ended up calling the cops on Myron due to domestic violence shortly after. Taking into consideration that this entire family is of criminal origin, and can be verified by the court docekts in the county where Myron resides, I hope everyone who either works for sterling or buys their products seriously takes into consideration what type of people work there---Mario Weiss, VP of Sterling's Collections Department, should really know what type of people he is promoting...

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ritabrinda
Las Vegas, US
Apr 17, 2009 10:34 pm EDT

I totally disagree. I have hit hard times in my life because of job loss and then loss of my spouse to cancer, and Mr. Olijar helped me through this. At first, various representatives of the company were working by the book and would not bend to help me, but Mr. Olijar, a fine manager of this company, came through and set me up on a plan that would allow me to help my family and make my payments toward the debt. Whoever has the need to spend time to write such mean spirited things about anyone ought to spend time thinking about themselves and their own problems. Perhaps, those with a heart as kind as Mr. Olijar would not understand these unkind things written here. I wouldn't expect that from unkind people, so Mr. Olijar should not feel badly by these unkind words either. Not everyone is of a gracious heart in this world. Thank you, many times, thank you to the kindness of Mr. Olijar, his utmost professionalism, and this very first-rate company that he represents.

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4:43 am EDT
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Sterling Jewelers terrible scam

Let me start with how this Company is getting over on consumers... One I am questioning the quality of the product they state they deliver. I worked there for two years in collections. A common rebuttal to me after trying to convince them they need to pay me over the phone is ' I have a 2000.00 ring through you and we had it appraised and they said its worth 600.00. I have had several people tell me the stones had black marks on it.

My job was for me to get a payment but still on the back of my mind i have been wondering and i have read a couple complaints on here... something needs to be done there. The interest free plans can be very confusing and can end up becoming interest bearing if a payment is missed and the back interest will apply... I have notice that the most common mistake for the payment being missed is not getting that first statement. Makes me wonder is it being mailed?... Ive seen accounts where they have fell off interest free after the customer paying several months with out missing a payment... then the back interest is applied to the account which Ive seen the back interest has high as 800.00 and if you don't call in about it and ask to get it taken off then you are being stuck with the charges... Now as a collector you are forced to work 10 and 12 hours days if you are not reaching goals... they really imbued that possibility of being terminated in your head. I would contact the same people over and over to the point that i know there names by heart... once you are on the phone with me... and you don't pay me... then 'hold on let me see what else i can do for you'. at this point they are getting a supervisor or someone else on the floor to get on the phone attempt to get the payment. I would have customers wanting to do what ever it took to get the calls to stop... the only answer to that is to set up a payment arrangement or they will continue to get the calls... I was TRAINED to tell the customer that since they don't have the money right now i could post date a check... I would tell the customer that they will have to call back to cancel the payment or it would run..Well this arrangement two years later and a promotion to assistant supervisor I'm being told by the loss prevention department broke company policy do to it causing checking accounts to overdraft from payments not being canceled. I was never previously told not to set these types of arrangements up or told that i had a lot of accounts ending up NSF. Instead I am terminated for doing what i was told to do as a collector.

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John razinsky
, US
Jan 04, 2017 8:54 pm EST

Sterling is a horrible company in terms of how the handle people.They carry mostly a terrible product, their diamonds are way overgrazed, when you think you get a deal if you buy a 3500$ for one carat diamond is probably worth 1200$...They have done terrible thinks to customers and employees...They have spoiled young people's credit because some cute associate hit them with an app and missrepresented it...All their men's bands are 4times over charged...Their watches are cheaper online, only Pandora is what it is...Everything else is mostly garbage...Leo diamond hardly worths what the say as they are GSI certified meaning no credibility!...Their watches he's brake all the time or the batteries too expensive ...It's a very unworthy deal...Best product they sell are the Saint Jude bears.

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L Eberly
Sterling, US
Aug 07, 2009 9:46 pm EDT

I think you are crazy, clearly you are an angry ex employee and need to find counseling and the Lord. It is time to move on child. You will find peace through the Lord Jesus Christ. Until then, you are refusing to comply with demands of Natural Law: what Mother Nature, God, or Whatever Power decreed to be the reality of the real world, God, democracy, capitalism, the US Constitution, and free, fair, and affordable commerce.

Demanding every person, and every corporation, farmer, business, outsourcer sweatshop, and nonprofit, tax-exempt, organization and Church; markets the cost; in the wholesale and retail price of his or her product and service; Of consumers paying for Chinese, Foreign and Domestic Investors and stockholders market quarterly; in the wholesale and retail price of product and service, and EVERY product and service Human Beings use for life; and Government needs to build, maintain, and operate schools, infrastructure, and provide government services and national security. That gets only product or service.

This makes it IMPOSSIBLE for consumers to afford anything; Makes free, fair, and affordable commerce IMPOSSIBLE; Makes funding schools, infrastructure, and etc. IMPOSSIBLE; Makes balancing every budget IMPOSSIBLE; Makes union workers, consumers, taxpayers, and America’s grandchildren’s children LIFE UNAFFORDABLE; and created the $40 trillion social security and the $9.3 trillion national debt. America’s grandchildren’s children are responsible to pay interest with this debt until they are 18 years old.

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