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Sterling Holiday Resorts
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2.3 12 Reviews

Sterling Holiday Resorts Complaints Summary

4 Resolved
8 Unresolved
Our verdict: Engaging with Sterling Holiday Resorts, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Sterling Holiday Resorts reviews & complaints 12

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6:07 am EDT
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Sterling Holiday Resorts - Beware of the biggest fraudulent time share company

I am a member of Sterling Holidays since 2017. When I joined, their relationship manager told me that I can avail holidays in any season but the respective season points will be deducted. However, I found that this was not the case, and I was not allowed to book in other seasons. Had I known this I would never have signed up. In 2020, their representative...

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1:05 pm EDT
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Sterling Holiday Resorts Membership

Hello Im a time share member since 2000 but have not paid my AMC since 2008 when i called the company to repay the dues & use my membership, now they are telling me that my membership is cancelled last year & there were no letters or email informing the same.

Return my initial fund back if you are cancelling my membership. This is the biggest fraud company in the world & governments should notice this & take action against this company.

Customer # : 208576

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6:18 am EDT
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Sterling Holiday Resorts Not listening a request for cancellation and paying the refunds back

Sterling being the reputed chain of hotels played a game along the agent Siddharth through which we had booked the rooms in the hotels of Ooty and Kodaikanal from the date of 24th to 30th May 2023. We had made a request to cancel one room out of three bookings. firstly when we had called to hotels they said that they will refund the money if the agent says and the agents said that he will refund the money if the hotel says. These both the hotels and the agent played games with us and did not refund our money we requeted forthe cancellation prior 7 days of our booking. tried to call n said that plse cancel the bookings but they were stubborn. Nthey did not respond well.

I have the recordings too

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Is Sterling Holiday Resorts legit?

Our verdict: Complaints Board's thorough examination reveals Sterling Holiday Resorts as a legitimate entity with notable strengths. Despite a 33% resolution rate on customer complaints, which invites a closer look, Sterling Holiday Resorts stands out for its commitment to quality and security. Clients considering Sterling Holiday Resorts should delve into its customer service record to gauge compatibility with their expectations.

Sterling Holiday Resorts earns 96% level of Trustworthiness

Perfect Trust Endorsement: Sterling Holiday Resorts achives 96% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Sterling Holiday Resorts. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Sterling Holiday Resorts has claimed the domain name for sterlingholidays.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Sterlingholidays.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

According to our analysis, Sterling Holiday Resorts appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.

We looked up Sterling Holiday Resorts and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Sterling Holiday Resorts's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 33% of 0 complaints were resolved.
  • Sterling Holiday Resorts protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • This website appears to offer a link shortening service. Scammers may also use shortened links to make malicious or fraudulent websites appear more legitimate or to hide the true destination of a link. Therefore, it's important to exercise caution when clicking on shortened links, particularly if they come from an untrusted or unfamiliar source.
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9:13 am EDT

Sterling Holiday Resorts reservations

I booked the Sterling Fern Hill resorts at Ooty from ₹23rd May to June 3rd. I asked them to cancel my reservation for four days out of 11days. Now they have cancelled my booking for seven days instead of four days. No explanation from them in spite of many calls.Why are they not having a dedicated phone no for these types of problems. Their web site is useless.

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5:00 am EST

Sterling Holiday Resorts points sterling holidays

I took member ship in April 26th 2017 and my membership I'd 1234460, regarding my points everytime issue with sterling resorts somany times worst behaviour of Anusha from chennai and others also not bothered about customers I have 2695 points in my Acount total because didn't used any time from my points and booked holiday for coming April because points going to be wasted and from 2695 points it has to go 636+495=1131 remaining should be 1564 but it showing 716 points I can't understand what is going written feedback still doing nonsense wrecksed with you people kindly pay back my money if you want to harass me seriously will take to court after that inbetween no compromise also will make videos and circulate in social media after 16th jan onwards ..Dr babu singiri.babu multispeciality Hospital tirupati..recently same like issue with vilkswagen happened but before proceedings got compromised my company lawers will take care of the issue so plz resolve it otherwise face consequences consider this as last call Thanq [protected]

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4:28 am EDT
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Sterling Holiday Resorts misguide for my membership - 1225993

By way of a Mr.Manoj kumar - sales officer (017638) in March 2016, i got 3, 01, 050/- worth of white studio membership.
Then Mr.manoj kumar gave me a false information provoked my desire and upgrade me am Red studio member at cost of Rs.4, 53, 550/- in August 2016.
And by continuing to persuade me against my wishes, i have upgraded my membership as a Purple studio in December 2017 by cost of Rs.7, 52, 411/-
As per your sales team direction, i have paid up to rupees 2, 50, 000/- as a member.
As on date i have 14 nights to redeem, but they have rejected my reservation request for a holiday due to some reasons.
Still i have not received a proper answer my questions yet when i asked to your persons through calls and mails from 25.04.19.
So you have to realize my position of being deceived by their sales team.
So i have requested to you, please recognize myself as a white studio member and release my balance payment asap.
Otherwise cancel my membership and repay my total amount.
I am waiting for you to get the right solution from you.
IF I DO NOT GET PROPER SOLUTION FROM YOU, I WILL INFORM YOU THAT I WILL PROCEED OUR LEGAL ACTIONS.

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9:59 am EDT
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Sterling Holiday Resorts refund not given. fake refund details were provided

Disappointed with their customer service.
I have cancelled a booking on 01Aug2018 and they claim they refunded it. I haven't received the money. I have been following up with them and they provided some transactions details which doesn't help to trace it with bank. They are not co-operative to raise a complaint with their bank and help to solve this issue. Really frustrated with their service. I live overseas and it is not easy to trace things with banks and others from abroad.

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11:22 am EDT

Sterling Holiday Resorts fake promises

My membership ID: 1230250

So in 2016 I brought sterling Holidays lowest category(Blue) package of 25 years in Raipur, Chattisgarh. I got it for ₹1, 99, 000 (2 lakh). I was called in a exhibition for discussing about it. There the representatives promised that I will get 30% discount on food, I can go to anywhere anytime I want, free spa, I will get all facilities for free like sports, pickup from station, hotel car will take for side scenes and if I want so I can use my package early.
I found out that these all promises were FAKE when I went to lonavala in this year. I got no facility from these.
These are the actual things that happened with me:
I got 8% discount on food, I cannot go in pik seasons, I have to pay for spa, not all sports were free, no pickup, no hotel car..

I was really upset after my trip was over. I contacted my representative and he talked with me rudely and said "No, I haven't spoke anything like that and now I have left sterling and joined club Mahindra and don't contact me again".
After this I was really angred so I contacted customer service. I contacted them many times but they were not able to give a solution.
My representative name is Sachin Pathak
I have paid 6500+6500 (2times) as annual subscription fee and I have only used it one time while going Lonavala for 3days (I booked 2 rooms).

He done many fake promises. I feeling like I got scammed very bad.

I hereby demand sterling Holidays authority to cancel my membership and refund my money.

Membership ID: 1230250
L B Paswan

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Update by L B Paswan
Sep 11, 2018 9:08 am EDT

No response yet..

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2:05 am EDT

Sterling Holiday Resorts Unethical behaviour

I had purchased Sterling Resorts timeshare 2 years back from Kochi office ( No.1218888) but had not availed it till date. I had paid Rs. 1, 95, 000/- for it. A few months back we decided to upgrade our timeshare to one in which we were able to use it in all seasons. The executive Sri Vibinkumar told us that the cost of the new one will be Rs.4.5 lakhs and since we had paid nearly 2 lakhs we need to pay only 2.5 lakhs. Since we were planning a trip to Singapore we readily agreed and paid Rs 1 lakh and agreed to pay the rest in EMI starting from 01/2017. But later came to know that singapore was not in their list of holidays we went by our own. Now they are telling us that the timeshare cost is Rs 6.5 lakhs and less the Rs 2 lakhs it is 4.5 lakhs we need to pay. But this was not mentioned to us at the time we paid for the share. The executive was not answering our calls as well. We would like a full refund of Rs 3.5 lakhs we had paid to the company. Our new Id is 1227615. Please help us get our money back since we feel we are cheated.

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9:58 pm EDT

Sterling Holiday Resorts Unauthorized Charges

We are holding a membership ID 5949A with Sterling Holiday Resort since 1994 and have hardly used it. We understand that there are Annual Amenity Charges dues since 2001 to be cleared on this account and we are willing to do so.

However, Sterling has said they will credit only 3 years inventory after collecting dues for last 16 years and this is not agreeable to us.

If Sterling wants us to clear dues since 2001, they need to either give us inventory for the same period along with some grace period to consume the same. Else, waive off the previous dues and collect only last 3 years dues since they are giving us 3 years inventory.

Please note that Sterling has only recently started refurbishing their resorts. For the period they are asking us to clear the dues, their resorts were inhabitable and resort maintenance was substandard. My family just refused to stay at any of the Sterling properties due to this.

We have tried our level best to convince Sterling to either provide sufficient inventory or reduce the charges, but they are not willing to budge.

We need some justice and Sterling just cannot continue to exploit members like me at will.

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8:57 am EST

Sterling Holiday Resorts AAC charges

I'm a shareholder of Sterling holidays since 1995.Now booking for my holidays at goa, they are saying to pay since 2001 to 2015 AAC including penalty 10%.Mr.Ramesh, a team manager said the amount due from 2001 to 2015 is Rs 21494+10% penaltyRa 2149=Rs23643 till 2015 and year 2016= Rs 3174. Total= Rs26817. But when i talk to Mr.Satish on 06/02/2016, he given me break up like this::year 2001 to 2008= Rs 900 each year so Rs 900*8=Rs7200+10% penalty so Rs 7920, year 2009 to 2011=Rd 1100 each year so= Rs3300+10% penalty=Rs 3630, including penalty in year 2012=Rs 2117, year 2013= Rs 2117, year 2014=Rs 2329, year 2015= Rs2922. So total coming as from 2001 to 2015 year including penalty is = Rs 21035+ year 2016= Rs 3174= Rs 24209. So you can see the manipulation in accounts, in order to cheat customer.
Complaints against Sterling Holidays::
1)Unethical AAC which was not mention at the time of taking timeshare.
2)Even if we are paying AAC, they are manipulating accounts in order to extract more money from customer.
3)Reason for imposing penalty when they don't intimate the AAC to customer, fault is on the company not customer.
4)Improper customer handling as when I talked to Mr.Ramesh, team manager, he said there is no point sueing the company, as many customer has done that but we have won all the cases.
Kindly help me so that I can resolve the issue.
Radha Yadav

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RedHead1
, QA
Jan 18, 2018 1:43 am EST

pplied and paid 80% for a resort in 1996 - = 80, 000
No Resort till 2012... 16 years Value of 80, 000 @ 18% (going rate in 1996) = 16 lakh
Resort built will not provide accomodation - pay rs 20, 000
I say pay rs 16 Lakh No response
Now 2018 16 Lakh is 24 lakh and still pay rs 20, 000 to get a week of hotel use ..

Interest on 24 lakh in savings account @ 4% = 96, 000

Can i get a good room for 96, 000 for one week ...

DO NOT LET THESE PEOPLE CHEAT YOU OFF YOUR MONEY...

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6:35 am EDT
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Sterling Holiday Resorts Pathetic customer service

I am basically from Coimbatore. one of my friend gifted me a holiday from his sterling holidays time share. when we both sat together to book a holiday, we tried to contact there customer service number in Chennai sterling office ([protected]) which was keep ringing and getting disconnected. so again we tried to call them in the 1st hour the next day. then a recorded voice started instructing us. then the call was put on hold for about half an hour again, no one attends the call from customer service. this is really pathetic. after a several try at last we got the person on line. he said that we need to email our reuqest in order to know the availability and book the rooms. Guys then why the hell these people have a customer service number fro reservations. An another big highlight is they have people talking in tamil and there is no tamil language to select. You may all can also try to call the above number once. And forgot to say even after sending the mail request the reply came only after 1week. Telling that no availability. This made us to disappoint. Guys please recommend anyone to joins sterling or never ever get into sterling holidays. there are better companies to choose. I dont think this company will recover for there life time from such problems.

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