SUBMIT A COMPLAINT

Ster-Kinekor / unethical behavior

Johannesburg, South Africa
Contact information:

Date of Incident 07/05/2017
Ster-kinekor Cradelstone Shopping center
Complaint against the Cinema Manager: mrs Onyca Mavungi (cell: [protected])

I would like to report unethical behaviour from the above mentioned Manager of Ster-kinekor.

I went with my family last night to watch the movie Beauty and the Beast. I purchase my ticket at the cinema but upon going to the actual cinema room realised that there was a problem with movie.

After requesting explanation, I was told that they had a technical problem. I therefore asked for a refund. The Manager on duty initially refused to process the refund and was extremely rude and abusive.

She eventually processed the refund (unwillingly) but continue to display extreme rudeness and condescendence.

I would like this Manager to be reported to the Head office of Sterkinekor and to be reprimanded for her behaviour when dealing with customers.
Kind regards
Stephanie

St
May 8, 2017

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