Ster-Kinekor / unethical behavior

Johannesburg, South Africa
Contact information:

Date of Incident 07/05/2017
Ster-kinekor Cradelstone Shopping center
Complaint against the Cinema Manager: mrs Onyca Mavungi (cell: [protected])

I would like to report unethical behaviour from the above mentioned Manager of Ster-kinekor.

I went with my family last night to watch the movie Beauty and the Beast. I purchase my ticket at the cinema but upon going to the actual cinema room realised that there was a problem with movie.

After requesting explanation, I was told that they had a technical problem. I therefore asked for a refund. The Manager on duty initially refused to process the refund and was extremely rude and abusive.

She eventually processed the refund (unwillingly) but continue to display extreme rudeness and condescendence.

I would like this Manager to be reported to the Head office of Sterkinekor and to be reprimanded for her behaviour when dealing with customers.
Kind regards

May 8, 2017

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