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1.0 11 Reviews

Step2Love Complaints Summary

0 Resolved
11 Unresolved
Our verdict: Engaging with Step2Love at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Newest Step2Love reviews & complaints

ComplaintsBoard
Z
7:28 am EST

Step2Love Fun

I want to say a few things and let's start with the main one! If you sign up to the site have fun, if you will be serious you won't find anyone! So just go there to meet new people and have some fun and
With time you will find yourself interested in a few females and then they will like you as much as well! Just be respectful to others and I am sure they will be to you.
I talk to three girls there, different age, different looks, but they are as single as I am, two of them have kids, which wasn't a problem for me, but if it is for you be more specific choosing your type.

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N
5:19 am EST

Step2Love management in city

So i've been with Step2Love for 4 years now, and I didn't have any compaints before! I decide to write a small compain after my second flight to Ukraine!
Now that I have with that to compare, I can tell that the first time there was awful, in my opinion the managment was just bad, but I needed to meet with my lovely girlfriend again, so I had to go there and this time everything was perfect! I think they did change the main managers and so it made my expirience much better!
Just so you know, be carefuk with managers, sometimges thery might be too much!

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T
7:39 am EST

Step2Love well, well, well

So I signed up to the site about a month ago, before i tried to use anastasiadate and ukrainedate and well this one is for sure much better, cause at least they dont scam as much as they the others, actually I really like the way they improve with the past week or so, but the problem I have is that some girls are never online, and I wanna see if they are real cause on the sites i listed before there are not real ones. Hope to talk to someone I like soon, or I will have to find someone else .

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Is Step2Love legit?

Our verdict: Step2Love's legitimacy, as determined by Complaints Board, strikes a balance between trust and caution. This nuanced position suggests that while Step2Love may operate with some level of legitimacy, users are strongly advised to undertake their own verification processes, reinforcing the call for a cautious but informed interaction.

Step2Love earns 51% level of Trustworthiness

Average Trust Update: Step2Love assessed by Complaints board with 51% credibility. Caution advised for personal and financial details.

We found clear and detailed contact information for Step2Love. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Step2love.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Several positive reviews for Step2Love have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Adult content may be available on step2love.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.

However ComplaintsBoard has detected that:

  • Step2Love protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to Step2Love has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
ComplaintsBoard
N
4:17 am EST

Step2Love everything is good but video could be better

I've been on this website for 5 and a half months now and i noticed that video chat is a bit laggy! I chat with women and its alright but her stream could be better for sure.
The women there are very nice, I usually talk to the ones that online, because I don't always know if others are still available! And that's the other thing I don't really like, I think they do not delete profiles of ladies that are already taken. I wish there were a button saying when a lady was online last time.
Everything else seems okay, I like that I can chat with a few women, hope that soon I will fall in love with someone! I don't really use other websites but this one isn't as pricey.

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M
6:28 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Step2Love ladies are there for money...

Stay away from this site. Full of scam and i am absolutely sure that girls earn money there. I had a few month's contact with a lady (ID:327762) and we decided to meet. The meeting was a very strange expierance, but the lady said she was very happy with me :). We exchanged personal contact info, the lady was after

our meeting still only interested in communicating via the site. After i deleted my profile, i got an email from Elena from the dating service. She told that they received an email from a lady who was very worried that i left the site... yeah, right, worried that she did not receive any commission anymore from my chats. I sent her her a message by phone, and she reacted cold as usual. On another site, she started to invite me again and again for chats, but not reacting at all on messages by phone. Don't waste your money by these terrible people, who don't give a $#*! about you and your money. Better buy a ticket to a city and meet people on the street. A flight to Kiev is for me more cheap than 2 hours chatting. Ladies are chatting with more men at the same time. If you say something about it, than they say they need to translate, however they have a tool who do it for them... The lady i met, seemed to be very lovely and friendly lady, but in reality the women are wolf's in cheep's clothings.

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C
6:04 am EDT

Step2Love some ladies do not want to meet in real life

Well, I have been using step2love for 5 months and I communicate with 3 girls on this site but not all of them are ready to meet with me in real life and I do not know why. She turn on the camera and I see her, so I can check that she is real BUT she disagree to meet with me. As you know that ticket form USA to Ukraine is not the cheapest one that is why I wanted to come to Ukraine and meet with all three girl there. That is why I can't wait to see when she will be ready for the meeting.

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jhelum
, US
Jul 15, 2021 4:24 am EDT
Verified customer This comment was posted by a verified customer. Learn more

you dont hire ladies directly they are sent to you by other agences who check their bio data they dont really care about women age or any thing else i know a lady who is using fake profile photos of some other lady who is on twitter the women on web cam are their to make money not to meet internet is full of about scam
happening in ukraine on dating site scam is something is out of your control no matter what you do you must admit you are a business and here to make money no matter how you make it hiring scam girls or real one that is not your real concern the whole thing is a complex scam run by very careful way -and above all most of the girls knows English well but they will never admit it where is the truth ? because they are told by the site not to say you know english and use translator on meeting and even if they dont know English or german or french how in reality it is possible to communicate a women in real life it never work and never will be Russian is very very difficult to learn

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tj Terry
, US
Dec 04, 2019 2:07 pm EST

Among all the dating sites I've been to, step2love is the only site that listens to customer feedback and supports them throughout the search. Thanks to the site team, I not only met love, but also felt myself to be a truly important member. Thank you for your loyalty and for all the nice bonuses! Terry:)

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nmay234
, US
Mar 20, 2019 11:28 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Step2LoveAdmin
We appreciate everyone who posted their feedback about our company. But before we reply, we want to draw your attention that we can only answer the questions based on the true situation and occurrence, but not generalized statements or fears which can be a part of anyone’s experience if they choose to believe others rather than start a journey of their own.

Firstly, nobody has to meet with every single person who wants to meet with you. This is true for both men and women. The ladies have their right to choose whom to meet. We would never want it to be any other way.

If you think your credits have been withdrawn erroneously, contact the customer service and request the your credit spending report. If you do not like the way the site feels or operates, leave the site and find another site to your liking.

What do you mean if the company exists? We have an office in the UK and a few dozen offices in Ukraine. Our clients come to visit us when they travel to the Ukraine. We are a fully registered company and we do not represent any networks. We have no idea what are you implying and which company you are confusing us with.

All the profiles on the site belong to the real ladies who submitted their passports, questionnaires and attestation videos before they have been registered on the site. Each lady has been interviewed and went through tedious approval process. If any lady asked for the gifts or money she should be reported to the Customer Service representative. Such behavior is not tolerated or condoned. As far as buying gifts and gifting them to the lady of your choice is the prerogative of the gentleman himself.

The ladies do not pay for their membership. This is true. It is like you invite the lady to the restaurant and you are paying for the lady. Very rarely we hear from men who oppose this.

It appears that you signed up for the monthly membership and you are talking about the recurrent payments. If this is not what you want, you can cancel your monthly membership at any time at http://www.step2love.com/contact_us/

ComplaintsBoard
R
7:36 am EDT

Step2Love international russian dating - scam

First you $$ for membeeship. Then youg get a lot of messages from girls 18 to 30 and all headdings are sexual. Then you pay $$ to read these short teasing messages. And your credits are taken to write her back. Instantly she wants you to go to chat which eats up your credits and even after you stop chat a few more credits disappear. Usually leaving you with not enough to read or write a message. So yep, more $$. Getting the pic. Oh yes and pictures. A lot of photoshop pics of girls with their shirts open showing you their bras. Not worth the $$$$$ or time.

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nmay234
, US
Mar 20, 2019 8:00 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Step2Love Admin
Thank you very much for using our services and your sincere feedback. As you know we are always improving our business services and introducing new features on our site. If you have not been on the site for a while, I would encourage you to try our new ad upgraded services, including our new membership. I apologize if you had some not very pleasant experiences. It is extremely important for you to contact our customer service info@step2love.com and provide all specific details of your encounter on our site. Please be very specific who was the lady who did not stop the video or did not close her chat, while taking a short washroom break. There are many ladies on our site and they all have their own mode of behavior. If you let us know what exactly happened, we will be able to follow up with the lady mentioned by you and rectify the situation. Please try to refrain from the general statements like all the ladies are scammers, Because this is absolutely not true. Our ladies are professional doctors and lawyers and business managers and they juggle their jobs, often times kids and possibly taking care of their parents. And more than anything they are longing for the happy, honest and true gentlemen who will appear in their lives. And if you do not like their letters, you can ignore them. If you do not want to chat with them, please do so. And if you find that the cost for a happy love is too high for you, you can always cancel your membership and find some other more affordable services and sites. Not all of us drive Mercedes, but we do not call the Mercedes producers scammers, do we? We are truly thankful to the gentlemen who stood up for us and shared their true stories and true experience. Thank you. Thank you. Thank you. We will not be able to satisfy all our clients 100%, but we will certainly try. Some people love receiving many letters, others are irritated by the same fact. Some clients love video chatting with their loved ones, others hate it with passion. What is important, that you can always bring what works or does not work for you to our attention and we promise to give you our 100% attention and looking into the case brought up to our attention. We are just one letter or message away from you. Do not assume the worst, find out the truth of the matter and resolve it for your satisfaction and our peace of mind.

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LoveRob
, US
Feb 25, 2019 5:06 am EST

I can not agree fuly with previous writer. As i can say i have found my woman and have already met her. Of course you may also say it is scam, but we also coresponded on the site and yes i did spend money but it worth it. Someone says you should not spend the $$$ cause you may sea beautiful ladies evrywhere and also their breasts legs etc. Ok tell me if you visit strip do not you pay? I think this site is good to find a lady. My friend also in relationship here and one of my friends is already married 5 years thanks to Step2love. This people work and should get paid for it. If not this site i will never visit Ukraine and Russia just to look at the girls. And here i can do it, and i think it is not so expencive as the ticket to fly to those amount of charming slavic ladies. Registration is free and i think anyoneshould try. By the way you get free 20 credits on the site to use it free.

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MayOz
, US
Jul 28, 2018 5:03 pm EDT

I have to agree with the original poster, the site is a scam. The same women who tell you how interested they are in you on this site, all have social media profiles too. But if you contact them their, they don't even acknowledge your presence. Why? Because you are paying money on Step2love, but if they talk to you away from that website, they do not get paid. It is that simple. Women who are serious in their intentions, will immediately talk to you via social media. They do not want you to spend your money on the website. Oh, and if they say, "I don't have a social media account" or "I'm not supposed to talk to you away from this website", RUN AWAY! Don't waste your money.

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GPIZZA789
, US
Jan 31, 2018 3:21 pm EST

aa far as i can tell the actual profiles of women are correct. However many women in the profile do not access this site. There are other people paid to send lettees to men. While the photos are real people, one must be very careful who they are communicting with..

As far as the site costs. Memebership is a joke, the only real savings with a memebership is with chat. Most dating sites give a number of free letters to send then charge above this limit. Step2love only real value comes in chat where men are only billed for messages sent. It.is not billed by clock time.all other dating sites bil by clock time. This is important as ladies may leave the chat to get a drink or use washroom, on other sites men are billed for.this time. Also this site is onw of few that allows 2 way video chat.

Their sister site provides more value. Saves costs to men veronikalove.com. one must sign up to a number of sites in order to validate the person you are communicating with is the actual person shown in profile.

Step2love is expensive, providing value is not a considerstion of the site. They are in business to make money, nothing less!

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Steve Jobb
, US
Apr 27, 2017 12:22 pm EDT

I'm a client of Step2Love since last year. I'm surprised that you got letters with pics from inet. Every picture that I got was tooken by woman who has sent it. I see clearly face (!) - isn't it the best prove of the realness?
I'm really surprised!
I guess, if you want to find someone there you shouldn't open messages with erotic titles. Just go through them and read letters from women who are interested in marriage. Then you won't have the feeling of wasting time and money.

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Stewart65
, US
Jan 22, 2016 11:57 am EST

Actually, I do not understand what this man wanted to say. I agree that communication with ladies is not free and you should pay for it, but these ladies are awesome and their communication is incredible. If you have some questions you can ask for a help and everything will be clear because there are good and smart assistants here. I know and I can recommend it for sure.

ComplaintsBoard
L
8:00 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Step2Love deceptive advertising and possible fraud

I am not sure where this company exists? It seems to be a network of companies with different names all affiliated with each other and sharing information. It is an international dating service which I believe is overstepping its bounds. For the most part, we all know that these types of websites pray on individuals by overcharging on services and products. They will sell you women's letters at inflated prices. They will sell you products like a bouquet of roses for 20 times what you can purchase them in the foreign country. But we all know that already. This company has taken it even further. They advertise one thing but offer something else. They say if you become a gold member, you receive 50% off on all services. But when you really look into their billing prices, one quickly sees that 50% off is only on a scant few items. Most items are not discounted. Further, to find the real price of products is very difficult. They base everything on credits which you must buy for dollars. The problem is that purchasing credits is based on a progressive scheme. The more you buy at one time, the higher the proportion rate of credits. But then you must add the accrued enhanced rate if you are a gold member. On top of that, you can obtain a higher membership by becoming a premium member which is based on buying an undisclosed amount of good and services! So you can never be sure of what these services are costing until they take it out of your account! They have an online help facility which most of the time does not work or no one answers. Today I actually did get to chat with a support person who was of no help. I like to use Paypal to pay for services. I feel it is more secure than credit cards. Their site did show a Paypal icon as a way of paying for services. However when I tried to buy credits, no Paypal option was offered. Indeed, the only way you could pay was via a credit card. After entering all the required information, a different screen popped up and asked for my Social Security (last 4 digits) numbers! That is when I asked for the online help. The support person told me that Paypal was not an option. I asked why did they advertise it and not offer it. The only answer I received was to use a credit card. I asked why the site was asking for a Social Security number? They told me that they did not require it. I told them that I could not proceed until the number was entered. After 10 minutes of explaining the screens, they said they would look into it. They came back and said that they did not require it, it was required by my bank. I seriously doubted that statement. They told me to simply put the number in. Nothing bad would happen. I told them to remove me from any and all of their lists and I further stated that I would report them. They immediately disconnected me from their services. I then called my bank. They told me that they would never ask for that type of information. But they were uninterested in perusing the subject any further. They didn't even want to know the company's name! Is it any wonder why so many people's credit cards are usurped every year? I simply wanted anyone who may be contemplating doing business with this company in the future, should understand what may and most likely will happen!

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K
2:42 am EDT

Step2Love these girls wanted my money

Users, be aware! The website www.step2love.com is real scam. All profiles on the website are fakes and all girls need only money from you. These girls asked me to buy presents or lend them money. WTF? It was dating website, but not the website where people provide free stuff. I stopped to use and blocked my account. Only bad reviews and I would place zero stars.

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Brandon6
, US
Jul 28, 2015 9:04 am EDT

I'm one of the users of step2love, and I never faced such problem. maybe, the author of this comment didn't understand correctly the situation? this is really strange for me to read that he was insulted by women's asking for a gift, lol, they are women, they all love gifts, can't see anything strange for me here. I personally like this site, and like spending my free time here, no one ever asked for money from me or for gifts, I usually decide myself if I want to send a bouquet of flowers to the woman I like, or not. Hope that one day I will also block my profile, but only when I meet my only one and come to take her with me ;)

ComplaintsBoard
N
9:03 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Step2Love - they want only money from you

Don’t register on the website www.step2love.com. The website is full of fake profiles and girls, who want to scam you. They all are interested in money and everything, what they have written to you was real ###. Don’t trust them. As well as don’t pay for the membership, impossible to get money back, so please share this info and post comments about your things.

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ComplaintsBoard
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3:37 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Step2Love - fake and uninformed charges

I recently registered on the website www.step2love.com. I can say that it was total waste of my time and money. Stay away from them. I paid for the registration, but they didn’t inform me that this sum would be taken from me each time. I started to use it and they charged me again and again. After one month they again took money from me. I wonder if there...

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