Steinberg Cubase / Poor Social Media Management and Customer Suport
HOW WOULD YOU FEEL IF YOU PURCHASED A PRODUCT FROM A COMPANY AND LESS THAN 24 HOURS LATER THEY SEND YOU AN EMAIL OFFERING YOU THE EXACT SAME PRODUCT AT 50% OFF? NOW HOW WOULD YOU FEEL IF THEIR CUSTOMER SERVICE OFFERED YOU 15% OFF YOUR NEXT PURCHASE AS COMPENSATION?
We at Deep Sur are longtime Steinberg customers. In fact, WE LOVE YOUR PRODUCTS. However, we feel we've been slighted by sloppy pricing/marketing strategies and an overly strict and misguided customer relations policy. Your customer service's well-meaning, but ultimately insulting, effort to mitigate the situation shows that they blindly follow orders instead of taking the time to consider problems on a case by case basis. Perhaps Deep Sur is too small and remote to make a difference, or perhaps the amount of money involved is too little for Steinberg to fret over... but for us it's a matter of principle, not Euros. We're hoping that in the next few days somebody at Steinberg chooses to reconsider our case and offer a better solution. We will gladly update the results as a comment to this post and share it with our followers.
Deep Sur Productions, Buenos Aires, Argentina