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1.1 100 Reviews

Stein Mart Complaints Summary

3 Resolved
97 Unresolved
Our verdict: If considering services from Stein Mart with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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2:30 am EDT
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Stein Mart racially profiled

On October 3rd 2019 I decided to shop while waiting to see a client .At your Camp Bowie location in Fort Worth Texas I was spoken to as I enter the store by the cashier I looked at the jewelry briefly then I proceeded to the perfume counter and noted that most of the perfume boxes had security mechanisms in place on some of the boxes you could not see the name of the perfume .I personally collect perfumes and some older perfumes that are not sold at other stores I noted to be available at this location.I proceeded to pick up a box that had a mechanical security profile on it and I moved it gently trying to see the name and it beeped and turned red, I set the Box back on the counter and proceeded to look at other perfumes .Just as I did so a young man came around the corner I didn't look at his name and he asked me if there was a specific perfume that I was wanting to see and I told him no there wasn't but because I had moved the equipment on one of the the boxes that it had beeped is that why he came over he stated they will beep.well here's one that you can see the name I said I didn't look at that one . I question him is that's why he came over to me? are you accusing me of stealing and he said no but I said that's what it appears to be I'm standing here with short sleeves pants a very small shoulder bag and my name tag hanging from my neck...I thought to myself... I'm a nurse of 48 years I'm licensed in the state of Texas I have been licensed in all 50 States including Alaska and Hawaii. why would I be coming in Stein Mart to steal perfume and inexpensive perfume on top of that. I feel like I was being racially profiled there was no apology given.I stood there and I just became very very upset and left the store. I will not ever ever step foot in the Camp Bowie store in Fort Worth at any time. I have shopped at Stein Mart stores throughout the Metroplex over the years but this is my last time shopping at a Stein Mart store. I am sorry if you've had thievery in your store .But I refuse to be your pun! I come in being a black woman fair skin black woman on top of that dressed neatly working, come in to just spend some time browsing and I am approached as if I am a thief! I do not feel that it was done properly there was no apology and I will never ever shop at your stores again! I am very disappointed and hurt!Your stores are not as popular as they once were..could this problem be the issue?So very sad!#

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8:26 pm EDT

Stein Mart customer service

On October 1, 2019 around 5:30 pm at Stein Mart in Bixby Oklahoma
I have never been treated so poorly in my life. The employees acted as if I was a goat walking through the store, they were so rude I can't even find the words to describe how angry I am. I will never spend a dime at a Stein Mart store for the rest of my life and I will make sure to let everyone I know all about the way the employees behaved and treated me while I was shopping. I shopped for maybe 15 minutes before I couldn't take it anymore and decide to just go check out and get out of there. When I get to the counter, they're about 5 employees standing around before one lady opens a new register to check me out and she takes my I'd and credit card out of my hands and stared to inspect the 2 cards without saying a word to me at all. She then turns the credit card machine around to face her and began swiping my card. She swiped it about 4 times and it kept saying car error. So one of the other ladies hovering around says we cannot do manual entry! I have no idea what she was implying but nothing about Manuel entry was even brought up by anyone other then her.. I wasn't even aloud to swipe my own credit card! The cashier swipes my card again and starts inspecting it once more and innapropriately tells me maybe I should call the number on the back and let them know that the merchant is trying to run my card but it isn't going through. I haven't even mentioned the way they treated my husband. He wouldn't even shop because of how the employees immediately treated hi it was very obvious that this was a race issue. My husband and I were treated as we were some kind of criminals and those employees crossed the line! These were Acts of Racism, and decinatiom of character! The lady that was shouting about Manuel entry proceeded to follow me outside, harrrassig me standing outside my vehicle so I asked her what her problem is and she said I don't have a problem, do you have a problem? you paranoid or something? And laughs loudly and walks around my vehicle a few times then got inside her vehicle and is doing circle around the shopping center following me out of the shopping center! Something needs to be done about this! I'm considering going to the news about this to warn people about the customer service. Maybe I can save someone from being treated like trash humiliated, or being a victim of acts of racism! How on Earth do the employees even feel that it's ok to behave the way they did. I am pretty sure a member of cooperate was in the store when these women are practically bullying the customer's!

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4:05 pm EDT

Stein Mart management and the stein mart facility

For one, I would like to file a complaint on the the management at the distribution center located in lithia springs georgia. Managment treats there employees very unfair. The lead or supervisor (harley kline) used profanity at one of the employees, and repeatly said "if you keep on with that talk, I will bury your [censored]!) that was a threat in my opinion, the employee informed her supervisor and nothing was done or said about it. Now the employee is scared to talk, because she is fearful of her job, because if she speaks up and reports management that her job will end.

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4:42 pm EDT

Stein Mart shipping charged to elite card

On your website you state that with an Elite credit card shipping is free with $500.00 charged per year. I have this card and have far exceeded the limit. For the third time, I have placed orders and the shipping was not removed. Each time I had to spend time calling customer service to have it reversed on my card. Today I called them again, they kept telling me it is a Synchrony Bank issue. With the Stein Mart rep on the phone I conferenced in the bank. They did say it was their issue, but when they checked with IT, they said it was not, and sent me right back to Stein Mart customer service. I then called the corporate number for you and spoke with the woman in Human Services. She gave me the name of Jenine Ramsey. I have placed a call to her but have not heard back. I was told by Kelly in customer service that neither she, nor her supervisor could address this. Also, Dwayne in IT, who was rather rude on the phone, would not even try to address it. Both Ulta and Kohls have this program and as you check out your cart online the shipping charge is removed when using the proper method of payment. This is a website issue that noone seems to care about trying to fix. I am a good customer of Stein Mart and am rethinking my loyalty. I will continut to put complaints on any web site I can find about Stein Mart until this is resolved.

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7:40 pm EDT

Stein Mart employees

While my fiancé and I were walking around and picking out clothes for him to try on we noticed each employee staring at us and following us constantly. About five minutes later a security guard came into the store who is dressed in plainclothes and began to follow us around. There was no reason for them to harass us and we chose to put down the merchandise and leave the store because we felt uncomfortable and targeted for no reason. I believe we were targeted based on our appearance and age.

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3:43 pm EDT

Stein Mart store return does not credit a debit card

This is day 4 and I'm still awaiting credit to my debit card for a store return.

The purchase was made with a debit card - cash! The store refused to return payment to my checking account/debit card. The store manager said its steinmart's policy to not return cash or debit/cash credit that all returns from ANY card is treated as credit. It's 4 days and my checking account is still not credited!

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8:05 pm EDT
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Stein Mart online stein mart

I didn't get my complete order the 1st time ordered which was resolved. Ok everyone can make a mistake but within 2 months I had several other problems. I ordered a como vintage black & white shirt which I received. I really liked so ordered same shirt but in different color. I get identical shirt in black & white as ordered 1st time. Call & talked to someone online as online data refuses to add my cell phone # thus must talk to someone. Person said sorry & take back to store. They would write note what happened & i'd get sale price as same shirt but was to be different color. Sale price was $12.20 vs $22. Well I take shirt back to stein mart store. They have wild color como vintage shirt but can only make exchange for $22. So I re-call online person & they tell me they will resend como but at the price of $22. Don't know if person wrote note but this woman said send at $22. Remember not my fault that I got wrong color and didn't give me sale price when re-ordered shirt & sent me identical shirt - even same color. Spent several hours talking with online person for their mistakes. Also stein mart online charges shipping which one looses. I will never buy from online stein mart again! Hope no one else has to go through frustration - remember several mistakes over short period of timing.

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1:17 pm EDT

Stein Mart customer service at stein mart #398

After shopping at two SteinMarts (#340 and #080) on 8 Jun 2019, I purchased a king bedspread and many pillows to match it ($204.66) from SteinMart #080.

Regrettably, the bedspread was too short by 4" to cover my mattress; rather than suffer the road construction that would be my only direct route to SteinMart #080, I drove the extra 10 miles on an alternate route to shop SteinMart#398 in Paradise Valley, AZ as soon as it opened on 9 Jun 2019--to both return my purchases from 8 June and to shop for other items at the store.

I awaited for the store to open and was the second in line. The first customer was trying to return a dress that was too small, and the cashier (name badge: Judi) was noticeably rude to her and said she couldn't help her--maybe she could find someone "on the floor" to help her. I stepped up next and said I had returns and presented her with the sale slip--without looking at the slip, the first question she asked me was: "What store sold it to you?" I told her it was SteinMart #080, and pointed out the same info on the saleslip.

"Oh CRAP!", Judi said. I asked, "Are we not allowed to return our purchases to any SteinMart?"

"This return cuts into our bottomline! It's really disgusting!"

I explained that I had hoped to return the items and then shop in her store but her reception of me was a definite turn-off to my continuing business with her store, or perhaps even SteinMart as a whole.

She said, "I shouldn't have said that." I acknowledged, "I wouldn't think you'd learned that way to greet customers." She said, "I'm sorry".

Then, immediately after the apology, she said, "It's just so maddening to have to accept returns from other stores."

I said, "You apologized and yet you keep on telling me that you don't want to accept this return". She started taking my items and noting them on my initial sales slip.

In the end, after all the objection to taking items from another store (sales tax at 8.6%) she refunded me an amount that did not credit me at the higher sales tax I paid at the initial store and thus shorted me $1.05. I later made a purchase but was glad not to be served again by "Judi".

The evening of 8 June 2019, I ordered nearly $100 in sales online with SteinMart. Reflection again on the reception I got from SteinMart 398 and their salesclerk "Judi", I am of a mind to never enter that store again and to perhaps never shop SteinMart again.

My SteinMart Black Card Number is [protected]; in reference, I've been shopping at SteinMart since 1998 (starting in Toledo, OH).

I hope you'll inform both Store 398's manager and their employee "Judi" that I am sorely disappointed in SteinMart. If the store doesn't want to receive returns from other stores, that sentiment should be expressed in large writing on a clearly visible spot at every cash register.

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5:56 pm EDT

Stein Mart home delivery

To David Hawkins,
My daughter placed an order for home delivery of a dress she planned to use for her graduation on May 30th. She placed the order on Wednesday, May 22nd, and paid for expedited shipping. She received an email at 6:59pm on Thursday the 23rd that delivery would be done in 5 to 7 business days. She called your delivery customer service line the next day to determine the issue and spoke with representative named Diane. Diane explained that the wrong shipping label was placed on the item. Diane further explained that there was nothing she could do except give her a refund for the expedited shipping. My daughter asked Diane if you could just ship another dress expedited which Diane said no to. My daughter then asked Diane if she paid for another order with expedited shipping would it arrive on time. Diane told her not likely because of the upcoming holiday weekend. So as of Friday my daughter had no solutions from your delivery service. I became involved on Saturday the 25th. Being in retail and doing on line delivery I have dealt with many issues. The solution has always been make the customer happy especially when the error is absolutely on your end. I proceeded to call your customer delivery service line and spoke to a gentleman named Anthony first. I explained to Anthony the situation and he proceeded to tell me in a very polite and professional way the same thing the Diane explained to my daughter. I am fully aware that there is no way that this dress is going to make it my house in time for this graduation but this is my daughter and this is her graduation. What I expected was someone to figure out the item number, see if the dress was available in one of your stores, then offer me a solution. I did not get that from Anthony but only because I believe he just did not have the experience required to offer that as a possibility. So, I asked to Anthony to speak to his supervisor and after a few minutes he politely transferred me after apologizing. I then spoke with a gentleman named Josh. After explaining the situation to Josh again he of course had no resolution except a refund. Frustrated, I now felt it was time to offer my resolution of locating the item to Josh. Josh proceeded to inform me he does not have the ability to locate items in your stores, my guess is Josh does not know what the internet is or its abilities. Being that Josh was more robotic and seemed irritated with having to deal with me I became frustrated and asked him for the the CEO's name and the corporate office number. He provided me the name Lisa Harper as the ceo and the 904-346-1500 number. After calling the number I proceeded to explain for the third time the situation to a man named Dewayne. Dewayne, after listening to the issue, proceeded to transfer me back to delivery customer service. Now I get to explain it again for a fourth time to Parker. He is very nice but again has no resolution except refund. When I offered my resolution he seemed excited at the possibility. So, after checking the item number for availability in stores he told me what I already knew at this point, available on line only. At least Parker has internet access compared to Josh. So all this leads to this simple conclusion. There was no effort in attempting to find a resolution to a problem created by your company starting with Diane and ending with Parker. In fact Parker said there was a good chance we would have received the dress on time if Diane would have resubmitted the order when my daughter spoke to her on Friday. We do not want anything in terms of coupons, gift cards, etc. Just needed a dress. I am glad that all my conversations were recorded for quality. The original order number is [protected]. I do not want anyone fired but certainly Diane could use some resolution training and Josh some integrity. I am certain this is just a snapshot of a bad moment outdone but hundreds of good ones provided by your company on a daily basis but this is an important day for my daughter inconvenienced by that moment.
Thank you for your time,
Michael

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1:53 pm EDT
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Stein Mart customer service at the store and customer service at corporate

Today I purchased an item at the Stein Mart on South Hulen St., Fort Worth, TX. Upon checking out the cashier had a used bag that somebody brought their products back in for a return or exchange. I made my purchase in this case you wanted to put my new item in a used bag no telling where it came from that is nasty and gross. I called the store to only speak to a manager who was condescending and Nonchalant. So I called the corporate office and spoke to Cody then this Corporate Buffalo started raising his voice at me! And of course I lost my cool because I'm not fixing to talk to ignorant or stupid individuals. Apparently Stein Mart does not take pride in what they do or take pride in their establishment because they dress like trash they talk like trash And then they expect you to sit there and listen to them raise their voice that you know they need to get back into the reality and know that we are all human beings and everyone needs respect and if they're going to talk to me crazy well guess what I'm not fixing to sit here and listen to somebody who stupid. I would not shop there again I'm taking my business elsewhere I should've just gone to Macy's or Dillards.

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8:27 pm EST
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Stein Mart employees at hickory nc store

On 1/5/19 I attempted to return an item beyond the return time limit. I have done this on other occasions and was given a gift card for the amount I originally paid. These 2 employees said I could get $7 for my $20 item and they could not give me a gift card. They were rude and never apologized for not being able to help me. One of them even rolled her eyes at me and walked away! I'm appalled at this behavior. Steinmart has lost my business and that of all of my family and friends. Totally unacceptable behavior of employees.

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12:11 pm EST

Stein Mart customer service and emails

Around Mid Dec. I was in the Hurst, Texas location. I went in as I had received an email that women's clearance was an additional 50% off. The email did not read any exclusions to the women's clearance just 50% off women's clearance. I took quite a bit of time to look through the store in general. When I went to check out some of the clearance items did not ring 50% additional off. I showed the employee, who was checking me out the email, she called over the manager. The manager then began to tell me those items were not included. I showed her the email and got a "but, these are not included". I then asked her FOUR times if what I had in my hand was or was not a clearance item. She would not answer me until the final time and answered with a YES but it is not included in the 50% off.
The point is not rather she was right or wrong. I have no doubt that it was marked as Stein Mart intended, the point is that she was very argumentive -a horrible manager for any retail chain of any capacity. Basic customer service skills are essential and communication skills which she was certainly lacking. Even more important is the email was misleading, false advertising. I went to the store because of the email which as previously stated had no exclusions to the women's half off clearance.

A bit more. the first inclination is probably going to be I don't understand Stein Mart, pricing. sales, coupons, etc...general way of business.

The Hurst store was originally located less than a mile down the road in what is now a grocery store. I shopped Stein Mart when Stein Mart originated. I shopped Stein Marts back in the day you had a Waco. Texas location, which has been closed for more years than I can remember.
I frequently travel and shop Stein Marts in other cities (Houston regularly) College Station, Tx. yesterday and other states. Many other states. I have been a preferred black card holder for years and have a Stein Mart credit card. I receive notice to invites at Hurst as in the top 10% of customers. I am most likely in the top 10% nationwide.

The Hurst, Tx. store has always been one of the most poorly staffed, managed locations. I find the Camp Bowie in Ft Worth, Tx. and the south Hulen in Ft Worth both more pleasant locations. I know them all, both Arlington, Tx. locations, Frisco, Dallas, Irving, Etc. I have gone out of my way to avoid Hurst as they have the greatest incidents of problems with pricing and pleasant store personnel.
The quandary is that is the preferred store as far as location and sometimes, I just need to go there.

Then on top of that, almost, if not immediately my daily email notifications of sales and coupons ceased. I can't help but think that is not coincidental but she went into my profile and without my consent killed my email notifications. I wonder if Stein Mart wants store managers or assistant managers (surely she was not the main store manager) doing such.
At any rate, I would like my email added back in; [protected]@yahoo.com
I tried going on line and signing up for emails again but none have come through.
I would like this acknowledged at a top level as the problems are real and profound. The advertising is misleading and the Hurst manager ( of whatever management capacity) going into and killing emails notifications is beyond belief.

Thank you,
Karen Hogan
[protected]

P.S. For what it is worth, I find the clerk at the Hurst location with the long blonde hair, I believe she teaches as well to be quite pleasant and a better employee.

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9:53 pm EST

Stein Mart general merchandise

I have been shopping at Stein Mart for about 15 years and always enjoyed the merchandise. I am sorry to say I have been into your store and on the last 5 or 6 visits have been terribly disappointed in the quality of your clothes.
The women's clothes have become so K-Mart looking that sag and droop from too much spandex. The styles are tasteless and all look the same. The men's shirts are all 100% cotton that is wrinkled and cheap looking. I had to leave your store to shop at Kohl's for a man's shirt.

Patricia Jensen

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Update by Pattyloup
Dec 26, 2018 9:57 pm EST

Merchandise has become cheap Chinese . I would think that I was in Kmart before it closed. Women’s clothes are full of spandex and droop and pull. The clothing has become cheaper and cheaper over the last 5 years. Can no longer purchase men’s clothes, women’s clothes, or household items.

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7:44 pm EST

Stein Mart shirt with security tag on it.

Sorry to be a negative nancy, but this needs to be said - y'all. Don't shop at stein mart.

So... Ordered a shirt online, received it, with the security tag on it. Called customer service, talked to robert, was told sure - you can get a replacement, but we need $80 (money already paid) for said shirt, until we receive the one with the security tag on it. Talked to a "supervisor" named thomas, who said it is their "process" unapologetically. Okay. I already paid for the shirt, I can't use the one you sent me, but you need to charge again for another shirt until you receive the one your warehouse left the sensor on? I'm so confused... Worst service ever. And christmas is on monday, the shirt is a gift. Thanks, stein mart, robert and thomas - I will never shop your store - online or otherwise, ever again. And I would give you negative 5 stars if I could.

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9:00 am EST

Stein Mart terrible on line service

I placed an order for a Christmas quilt, shams and multiple pillows on December 7th. Received a shipping notice on December 8th for the quilt. On December 10th, I received a telephone voice mail that the fulfillment center made a mistake and the quilt is not available. They were cancelling my order for the quilt and crediting my account.

I sent Stein Mart's customer service a complaint on December 10th and never heard back from them.

Now I have three pillows and two shams being shipped and billed that I cannot use!

I love Stein Mart, but I will never order anything online from them again.

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4:59 pm EST
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Stein Mart customer service

The clerk (actually a manager I've not seen before in that store--& I shop there a lot) gave me inaccurate information about my account, saying I had to stop opening new accounts--which I never have done--& said there was no record of my account. She was also very rude to a couple of clerks who asked her for information about sale items. I have never been treated like this and I love Stein Mart and hate having people like this waiting on people.

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Update by Judith Russell
Nov 24, 2018 5:03 pm EST

I was displeased with the clerk (actually a manager, I think) who waited on me on Black Friday. I know she was probably tired and hassled with all the customers, but without us, she wouldn't have a job. She was rude, not only to me, but to several clerks who asked her for information. She also gave me totally inaccurate information about my Stein Mart account.

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9:10 pm EDT
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Stein Mart manager at vero beach store

I am a local resident of Vero Beach. I shop at Steinmart frequently. Today I was going to purchase an item that was on a rack staying all items on rack this price. When at check out I asked why not getting price on rack. Sales lady very helpful and found a few other items on rack. She said she would honor that price. At that moment the manager Carrie chimes in NO they would not honor that price. She was rude and not consumer friendly. I was taken aback by the way she handled this. I am disappointed with steinmart and will not go back to this store as long as this manager is there. Her approach was so condisending and unprofessional.
Sincerely,
Pat Lucas
[protected]

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12:31 pm EDT
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Stein Mart urgent - 2 items I need to return

I purchased 2 items in may in Florida. I have receipt for both items.
I talked to „retail equation" they told me I can not return because of „return activity".
I can not use these 2 items, they do not fit (I need different size).
I am upset with ur store - I want to return these 2 items or I am asking for a refund of $72.68.

Sincerely
S Julian

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1:53 pm EDT

Stein Mart shipment of suits

I ordered two Kenneth Cole suits on September 15, 2018. I had ordered the identical suit from Zappos the week before. The suits from Stein Mart were rolled up and packed in a plastic bag. There was no packing slip in the package. The suits are completely mashed and wrinkled. The Zappos suit arrived in a box on a hanger with a large sealed plastic bag protecting the entire garment. The Stein Mart suits cannot be worn without a professional pressing, perhaps cleaning as well.

Corporate office does not respond to phone calls. I spoke with Peter, a supervisor in customer service. When I requested the name of someone above him for a call back, he hung up on me . A company embarrassingly unprofessional. Certainly not a good idea to order from Stein Mart.

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12:44 pm EDT
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Stein Mart racial profiling incident - 2855 ridge rd. rockwall, tx 75032 location

On, Saturday, 8/25/2018 at around 7:30 p.m. I came into this particular store to locate Versace perform. I'm a regular Stein Mart elite preferred customer with a credit card account that just got increased by Stein Mart without my request. I'm painting this picture to explain that I've been a regular customer for over 8 years at this same store and other Stein Mart stores. But on this date, I was talking to 2 of your Sale Team members and explaining that I was so glad to see that this store was still selling the Versace perfume because 3 other Stein Mart stores did not carry this brand at all. I explained in general conversation that it was my birthday and I was treating myself. I got 3 bottles of Versace (Crystal Noir, Yellow Diamond, and the pink bottle). As soon as I placed the 3 bottles in my cart, the lady with the turban on her head asked if she can take the bottles to the front of the store. It sort of startled me and she came towards the basket to get the perfume. I explained that I had other shopping to do, but then she said "It's not that we don't trust you, but there are others that steal and we would prefer to take these to the front of the store". I looked at her because I was surprised because I have never been told to do this before in 8 years at this same location. So why NOW? I looked at her and let her know that she can take the perfume to the front, but she needs to make absolutely certain that she's TREATING (ALL) customers the same way. I'm African American age 54. She didn't respond, but I could tell by the expression on her face that she understood what I was saying. I also escalated this to the store manager and her response was that she's sorry that I was offended. It's not just being offended, it's inconsistency. She then said that it's because it's late at night and it's expensive perfume. I pointed to purses that are expensive and no one is telling those customers (white females) to bring those to the front of the store. She said that they were locked up, and I corrected her that the $70+ dollar purses on the aisles were not locked up and they cost more than the $57 perfume. So this again is not consistent. When I shared with her that I would register my complaint and not shop at this store again, she then seemed to get my point and then tried to apologize and give me a $10.00 coupon discount on my purchase. She said she would speak with the Sales person, but I explained YOUR Training needs to be consistent. If you're concerned about perfume theft, lock it up and get everyone to bring it to the front of the store in the future so that you don't offend the next African American customer. I purchase the perfume and the 2nd store attendant that witnessed what I went through said "Enjoy your Birthday". Again this is evidence that I had a cordial conversation with them before this occurred.

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Sulphur7
, US
Oct 21, 2018 10:25 am EDT

Someone could easily take a bottle of the perfume from your cart and hide it on their person. They can't exactly do that with a purse.

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Concerned customer ***
, US
Oct 21, 2018 9:15 am EDT

Defintely, a bunch of malarkey! Why wouldn't anyone want to steal out of your cart and create a situation of a bunch of eye witnesses. I too was a loyal Stein Mart customer; but now I have to reevaluate that I have been racial profiled twice. Once in Ponte Vedra, Florida and once at the San Jose Jacksonville, Florida location. In Ponte Vedra, Florida location I was trying on clothes and the same sales clerk opened the fitting door twice in less than 4 minutes apart and the sales clerk at the San Jose location opened the door too while I was trying on clothes. Now this is completely unjustifiable and unethical considering I am 5'8 and you can see my head over the door. There needs to be fitting room etiquette training or to hire workers with common sense. You can either say hello is anybody in here and wait for a response prior to opening the door, in my case, look straight ahead, if you see a head there is someone in the fitting room or just bend down if you see legs, there is someone in the fitting room. Ironically, the store already has the fitting room doors designed where there should never be a mistake of opening the door while someone is in the fitting room. However, because this occurred twice it appears this maybe an organizational policy. It is 2018 we should not be experiencing racial profiling. Has anyone else experienced this? A company that racial profiles is not deserving of my money.

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Concerned customer ***
, US
Oct 21, 2018 9:10 am EDT

Defintely, a bunch of malarkey! Why wouldn't anyone want to steal out of your cart and create a situation of a bunch of eye witnesses. I too was a loyal Stein Mart customer; but now I have to reevaluate that I have been racial profiled twice. Once in Ponte Vedra, Florida and once at the San Jose Jacksonville, Florida location. In Ponte Vedra, Florida location I was trying on clothes and the same sales clerk opened the fitting door twice in less than 4 minutes apart and the sales clerk at the San Jose location opened the door too while I was trying on clothes. Now this is completely unjustifiable and unethical considering I am 5'8 and you can see my head over the door. There needs to be fitting room etiquette training or to hire workers with common sense. You can either say hello is anybody in here and wait for a response prior to opening the door, in my case, look straight ahead, if you see a head there is someone in the fitting room or just bend down if you see legs, there is someone in the fitting room. Ironically, the store already has the fitting doors designed where there should never be a mistake of opening the door while someone is in the fitting. However, because this occurred twice it appears this maybe an organizational policy. It is 2018 we should not be experiencing racial profiling. Has anyone else experienced this? A company that racial profiles is not deserving of my money.

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