Stein Mart / racial profiling incident - 2855 ridge rd. rockwall, tx 75032 location
On, Saturday, 8/25/2018 at around 7:30 p.m. I came into this particular store to locate Versace perform. I'm a regular Stein Mart elite preferred customer with a credit card account that just got increased by Stein Mart without my request. I'm painting this picture to explain that I've been a regular customer for over 8 years at this same store and other Stein Mart stores. But on this date, I was talking to 2 of your Sale Team members and explaining that I was so glad to see that this store was still selling the Versace perfume because 3 other Stein Mart stores did not carry this brand at all. I explained in general conversation that it was my birthday and I was treating myself. I got 3 bottles of Versace (Crystal Noir, Yellow Diamond, and the pink bottle). As soon as I placed the 3 bottles in my cart, the lady with the turban on her head asked if she can take the bottles to the front of the store. It sort of startled me and she came towards the basket to get the perfume. I explained that I had other shopping to do, but then she said "It's not that we don't trust you, but there are others that steal and we would prefer to take these to the front of the store". I looked at her because I was surprised because I have never been told to do this before in 8 years at this same location. So why NOW? I looked at her and let her know that she can take the perfume to the front, but she needs to make absolutely certain that she's TREATING (ALL) customers the same way. I'm African American age 54. She didn't respond, but I could tell by the expression on her face that she understood what I was saying. I also escalated this to the store manager and her response was that she's sorry that I was offended. It's not just being offended, it's inconsistency. She then said that it's because it's late at night and it's expensive perfume. I pointed to purses that are expensive and no one is telling those customers (white females) to bring those to the front of the store. She said that they were locked up, and I corrected her that the $70+ dollar purses on the aisles were not locked up and they cost more than the $57 perfume. So this again is not consistent. When I shared with her that I would register my complaint and not shop at this store again, she then seemed to get my point and then tried to apologize and give me a $10.00 coupon discount on my purchase. She said she would speak with the Sales person, but I explained YOUR Training needs to be consistent. If you're concerned about perfume theft, lock it up and get everyone to bring it to the front of the store in the future so that you don't offend the next African American customer. I purchase the perfume and the 2nd store attendant that witnessed what I went through said "Enjoy your Birthday". Again this is evidence that I had a cordial conversation with them before this occurred.
More Stein Mart Complaints & Reviews
- Stein Mart - return policy 
- Stein Mart - awful company 
- Stein Mart - sales clerk offered free magazines 
- Stein Mart - racial profiling 
- Stein Mart - misleading return policy 
- Stein Mart - customer service and emails
- Stein Mart - general merchandise
- Stein Mart - shirt with security tag on it.
- Stein Mart - terrible on line service
- Stein Mart - customer service