Steelcraft Automotive reviews and complaints 3
Keywords
bolts email engineers ford frame grille information problem replacement shipping brackets configuration documentation knowledge parts photos reimbursement shipping costs specification truckNewest Steelcraft Automotive reviews and complaints
I would advise everyone to avoid any dealing with the company
I bought a grille for my Ford. Upon trying to install it on July 13, it was learned that the bolts do not fit the Ford frame. I called Steelcraft and spoke with Mike. He told me he would speak with his engineers and call me back the same day. That was a Tuesday. There was no return call. No call on Wednesday. On Thursday, I received an email asking when and where I buys the grille. I responded immediately. There was still no information on how to resolve my problem and I heard nothing more from Mike that day. Nor on Friday. Nor Monday. On Tuesday, a week later, I emailed both Mike and Scott (the managing director). I was told a replacement bolt had been found and it would be shipped out the same day 2nd day shipping. I was expecting it to arrive Thursday. It was really sent ground and arrived Tuesday, a week later. It was the SAME EXACT bolt that I already had…you know, that one that doesn't work. Emailed Mike and Scott. No answered. Called and left a message for Scott to call me. No return call. To date I still have yet to get any response from Steelcraft.At this point, one can only assume they are not interested in resolving my problem. I even originally questioned to have this bolt sent to me unsolder as my husband could make that work. It seems they can't even do that for their customers. I have attached pictures below for proof and I have copies of all email correspondence should anyone wish to see it. I would advise everyone to avoid any dealing with the company.
Parts do not work rendering product useless
I purchased a grille for my Ford. Upon trying to install it on July 13, it was discovered that the bolts do not fit the Ford frame. I called Steelcraft and spoke with Mike. He told me he would speak with his engineers and call me back the same day. That was a Tuesday. There was no return call. No call on Wednesday. On Thursday, I received an email asking when and where I purchases the grille. I responded immediately. There was still no information on how to resolve my problem and I heard nothing more from Mike that day. Nor on Friday. Nor Monday.
On Tuesday, a week later, I emailed both Mike and Scott (the managing director). I was told a replacement bolt had been found and it would be shipped out the same day 2nd day shipping. I was expecting it to arrive Thursday. It was actually sent ground and arrived Tuesday, a week later. It was the SAME EXACT bolt that I already had...you know, that one that doesn't work. Emailed Mike and Scott. No answered. Called and left a message for Scott to call me. No return call. To date I still have yet to get any response from Steelcraft.
At this point, one can only assume they are not interested in resolving my problem. I even originally asked to have this bolt sent to me unsolder as my husband could make that work. It seems they can't even do that for their customers. I have attached pictures below for proof and I have copies of all email correspondence should anyone wish to see it. I would advise everyone to avoid any dealing with this company.
The complaint has been investigated and resolved to the customer’s satisfaction.
Avoid at all costs
I spent several emails and phone calls verifying the parts and configuration of one of their products via their documentation and photos supplied. The part they sent was NOT that part and not the correct brackets.
They would not own up to their mistake. Instead of reimbursing me for shipping costs to RMA the part, they lied claimed that the specification had changed without their knowledge and that I was using the part in a manner not intended. I have the SAME EXACT configuration I requested on my truck from Ram Offroad and it works perfectly. It took me 30 minutes to put on the correct part from Ram Offroad as I intended.
They lied to the Better Business Bureau in their response. Look it up on the Better Business Bureau of the Southland, CA page. They lied in stating that they had done everything possible for me, when in fact they had done nothing at all. Nada. Not one bit. (except tore up the letter my attorney sent and made disparaging remarks in the reply letter)
They resell the same exact parts as Aries and Blackhorse which is made elsewhere and do not know their own products.
Stay away from these folks and "their products" at any price on any site.
Here are the facts.Neither Steelcraft, nor I Scott Kirchen the managing Director of Steelcraft lied to the Better Business Bureau. Please see below. This gentelman still can't admit he is trying to use 2 different accessories on the front of his truck. The product he received fits his truck. It may not fit his truck along with the other accessory he installed but alone it fits his truck. Something he can't admit either. If anyone wishes to speak with me about the quality and service provided by Steelcraft please call me at [protected]. Steelcraft has an excellent record when it comes to customer service. I would be happy to provide you with hundreds if not thousands of very satisfied customers. To the gentelman that wrote this complaint. I stand by everything I told you and the Better Business Bureau. Be careful about saying a company lied when they clearly did not. As you can see below we offered to pay for one of the freight charges not both, again this gentelman can't tell the truth.
Scott Kirchen
Managing Director
Steelcraft Automotive
We are closing our file on this complaint. Thank you for your attention in responding to it.
Complaint ID: [protected]
Complaint Classification:
Complaint Description - Posted 2/19/2010
I bought a part for my truck for $400.I purchased through an online reseller - TruckAddons.com, a little over $100 of the price was shipping.The mfr sent me a spec sheet via email and we had exchanged about 9 emails and a few phone calls discussing the configuration. What I got was still not the product listed in the spec sheet and is exactly the thing I was trying to avoid. After contacting the reseller, they state the mfr SteelCraft will not reimburse them for the shipping. (inferring that I would have to forfeit that shipping and pay to ship it back again!)Weeks are rolling by with no resolve, and I feel this is a stall tactic on the part of the reseller in order to push me past the ability to RMA this at all. They will NEVER return my phone call or call me back as they promise, it is difficult and time consuming to finally reach them by phone.I sent to dispute to the bank and have not heard back what they may be ablewilling to do.The reseller is in KY and the mfr is in CA. I told the reseller that the part is unused and can be shipped back in the original packing.I ordered this part based on that diagram and bracket assembly.I was very exacting with the details and provided photos of the requirements.When I send photos of what I require, and the mfr sends a diagram with photos showing the matching configuration, I expect to buy exactly that, not something similar that I in turn would have to re manufacture to fit.
Complaint Summary
Company delivered incorrect product and will not pay for return shipping cost.
Resolution Sought
100% full refund to me, send freight courier to pick up item, or completely satisfy any requirements in order for TruckAddOns to issue me a 100% full refund, or satisfy judgement in small claims for costs and legal fees.
Additional Information
Date Problem First Occurred:
Product or Service: SteelCraft Grille Gaurd # 51450
Model Name or Number:
Date Purchased: 1/8/2010
Order Number: P00115970000
Amount In Dispute: $400.00
Company's Response
Company's Initial Response - Posted 03/08/2010
Company states through letter received: "The consumer fails to tell the whole story. The consumer is trying to use a steelcraft product along with another accessory from another manufacturer. We went out of our way to try and help him. We cannot guarantee our product will fit along with another product. The product the consumer received fits his truck and it is no fault of steelcrafts that is wont work with another product. The consumer took a risk trying to use 2 different product together. I think the consumer should be honest when filing a complaint."
Initial Response Summary
Company states the consumer fails to tell the whole story.
Consumer's Rebuttal
Consumer's Rebuttal - Posted 03/08/2010
The ONLY reason that I ordered this product was for the exact configuration that will work for my application. I provided pictures and measurements in the course of nine emails and multiple phone calls in order to know that the specifications of the product I wished to order matched my requirements. The representative emailed me a document that has PICTURES of the product for that part number, and stated that the part was exactly as prescribed. I have the pics and product documentation sent to me to prove this. The product I received is too narrow and the brackets are not the configuration of the documents supplied. What I received is not the same specs, size or brackets as shown in the mfr brochure. Even what I received does not match the documentation that came with the package. Therefore it is the fault of Steelcraft for not providing the exact product I agreed on through the course of discussion and verification. Steelcraft sent to me the same part as an Aries grille guard. They resell parts made elsewhere and re brand them with their name. Their inability to supply the part on their brochure is their own quality control problem and no fault of mine as a consumer
Company's Final Response
Company's Final Response - Posted 03/11/2010
I can only state again. The customer is trying to use our product along with another product. The product the customer received fits his truck. We shipped out this product which cost over $100 dollars in freight. We are now being asked to return this product and spend over $100 again to get the product back. Steelcraft is willing to bite the bullet on one of the freight charges but not both. If the customer wants to work something out with the company he purchased the product from on the return freight thats up to him. Steelcraft has already paid for the freight to the customer and is not willing to pay any more. Scott Kirchen
Is Steelcraft Automotive legit?
Steelcraft Automotive earns 96% level of Trustworthiness
Perfect Trust Endorsement: Steelcraft Automotive achives 96% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for Steelcraft Automotive. The company provides a physical address, 2 phone numbers, and email, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Steelcraft Automotive has claimed the domain name for steelcraftautomotive.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Steelcraftautomotive.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Steelcraftautomotive.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- There was some difficulty in evaluating or examining the information or data present on the steelcraftautomotive.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
- The website belonging to Steelcraft Automotive has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
Ox Car Care
27 reviews
SilverRock
16 reviews
Xport Auto Parts
1 review
AGA Parts
11 reviews
MicksGarage
13 reviews
Recent comments about Steelcraft Automotive company
Avoid at all costsOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
Is ComplaintsBoard.com associated with Steelcraft Automotive?
ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Steelcraft Automotive Customer Service. Initial Steelcraft Automotive complaints should be directed to their team directly. You can find contact details for Steelcraft Automotive above.
ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.
Use this comments board to leave complaints and reviews about Steelcraft Automotive. Discuss the issues you have had with Steelcraft Automotive and work with their customer service team to find a resolution.