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Steak 'n Shake Enterprises

Posted: Oct 21, 2017 by    

service and food

Complaint Rating:  100 % with 1 votes
100% 1
Contact information:
Ft. Wayne, Indiana, United States
Went to Steak n Shake on Coldwater Rd in Fort Wayne, IN. The floor is so dirty and greasy that we could skate to our seats. Ordered food and the waitress came to our table 25 min later and said that our order was lost and put it in again. Waited another 25 min til I saw the manager and told him we had been waiting for about 40 or more min. for our food and he went to check. Waitress brought it in a couple of minutes. The ketchup bottle was completely empty at our table and we needed to pick it up with a napkin cause it was filthy and then the next one she brought us had ketchup all over the bottom and coming out the top. My daughter found a hair in her chicken when eating the second one. We were never offered refills on water or cokes or given extra napkins. The waitress said the bill was on them, but don't think we'll be going back unless someone comes in and changes things.
Complaint comments Comments (1)    Updated: Complaint country United States Complaint category Food


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N  22nd of Oct, 2017 by    0 Votes
You seem to have missed the point of her comment. A customer, regardless of age, should not have to put up with the lousy conditions and service as described. Also, the status of a greasy floor and other adverse conditions are contrary to local and state board of health requirements. Servers and/or other staff are to regularly check status of the cleanliness of the dining table, seats/booth, make sure the condiment containers are clean and filled accordingly, etc. It's not a matter of asking for a different container of ketchup or extra napkins, it's a matter of the restaurant manager(s) and staff not being observant and not doing their job correctly. Have a nice day!

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Steak 'n Shake Enterprises Logo Steak 'n Shake Enterprises
Customer Care Service
107 S Pennsylvania Street, Suite 400
United States - 46204
+1 877 785 6745
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