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Steak 'n Shake
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1.0 1728 Reviews

Steak 'n Shake Complaints Summary

17 Resolved
1711 Unresolved
Our verdict: If considering services from Steak 'n Shake with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Steak 'n Shake reviews & complaints 1728

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X
1:59 am EDT

Steak 'n Shake all around service and food was horrible

I go to the Steak 'n Shake in lake ozark Missouri, almost daily. I went yesterday 6/9/17 for two shakes in drive through... it took 45 minutes as I sat and watched the girl with holes all in her face with piercings, blow her nose, joke around, horse around and ignor the drive through woman's request to finish making the order for my milkshake while she and apparently the manager goofed off. Next I went there this evening, 6/10/17 and the same crew was there and again here I sit waiting for my food because the car in front of me couldn't get a simple milkshake until 39 min later. Not surprised as I pulled up to see the same crew as the night before . My sandwich was a disgusting mess I couldn't even eat it. Plus Ive witnessed their level of sanitation and until that crew is removed I will never go back to this location. Ever

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Update by Xela2
Jun 11, 2017 2:07 am EDT

I order two hot fudge sundays that had come out and I was waiting on a shake that took literally 30 min to make so the hot fudge melted my ice cream and I couldn't even eat it due the incompetence of these obviously tactless employees who act as though we live in some kind of idiocracy since they don't seem to have concept of professionalism or sanitation for that matter

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M
11:47 pm EDT

Steak 'n Shake drive thru service during non-busy hours

I sat in the line of the drive thru for thirty minutes for a single burger, no fries, no drink. Absolutely crazy, wasted my time and the time of the 3 cars behind me, who as I ate in the parking lot since I was starving by the time my food arrived, ended up with similar wait times. Terrible, horrible, disgusting service. When I go to SnS I think it is reasonable to expect a few minutes wait for the food, but at the slowest part of the day it just makes no sense to wait for more than ten minutes, let alone 30!

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J
6:27 pm EDT

Steak 'n Shake bad steak shake in alpine

We went to alpine steak today and it was terrible! Floors havent been washed it years and lady dropped shake and girl just swept pcs up and moved on. We had pcs on booth! No on was seating people big wait. Hubby told waitress there was 2 booths available and she said they have ti be cleaned he said duhhhh. Didnt care. Took forever to get food. I odered blk rasp shake no whip cream NO chips and it was full of chips. Guy next to us had a gun stuck in his pants too. Didnt make us comfortable. Wont be going back. Getting much worse. No manager around

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4:04 pm EDT

Steak 'n Shake order and cust service

I am a regular customer at hacks cross/38125; in fact I was the 8th customer when Jay and Mike opened this location!
Today I placed a pick up order and the order taker was rude, obnoxious and very non professional( something odd from my normal SnS experience! Additionally after picking up my 330 pm order, the order was incorrect as well! All three items! I realize everyone has bad days but when I called back she was loud... and said mister I just took your order somebody in the back filled it!
You need some serious client care training with your weekend afternoon shift!
Respectfully submitted,
Dr Mike

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N
1:28 pm EDT

Steak 'n Shake customer service / food

My family of five went to Steak n Sheak today, as we do most Saturdays. We waited in line, to be seated, at least 8 minutes with many employees staring at us, even (whom I assuming ) the manager. The manager was at the most 4 feet from us, cashing out customers. She glanced over at us numerous of times, never once saying to us that she'd seat us in a minute. When she was done cashing out customers, she still did not seat us, the drive thru person sat us about 2 minutes later (I'm sure you have camera footage if you need to verify my statement). Out of the five us, two orders were incorrect. My husbands side was forgotten (really no biggie, the waitress went back for his side). I ordered the garden bowl salad, they didn't include the cheese or croutons, which clearly come with it ( I wished I could attach a photo of the salad). In this time the manager never came to thank us for our patience on not being seated in a timely manner, or to ask us if we needed anything. My husband went to pay, the manager was on her phone texting after a minute or so, finally put her phone on the counter (which you could tell she was clearly texting) to cash him out. She never once asked how our experience was. Horrible customer service! I'm assuming this lady was the manager. She was wearing a pink shirt, no name tag and was the only handling the cash register. Oh yeah, she also had a very good size hicky on her neck (I'm sure you can see it on the cameras).Not very professional! I am wholeheartedly disappointed, on the entire experience we had today!

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5:59 am EDT

Steak 'n Shake employees

Yesterday evening a customer who received raw chicken from your location in wood river IL, posted on facebook to warn others of the location since she didn't feel the situation was handled correctly. Upon this post we're similar complaints and then employees from that store began to bash the customer who had posted the post. Her name is Sam Tungett. There was another girl, Haley bartholomew who also said some very awful things but I'm unsure if she works there too. By the way she talked, I'd assume so. I and many others found the fact that Steak 'n Shake employees are attacking a customer who has already had a bad experience to be extremely unprofessional and inappropriate. Not only does this reflex bad on you, but it made several people including myself never want to visit Steak 'n Shake with staff like this. I wanted to bring this too your attention as the post has been shared several times already and is only growing.
You can do better Steak 'n Shake!

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D
1:10 am EDT

Steak 'n Shake service received while in drive up

The steak n shake at 518 Essex Dr. Kokomo In. 46901 there were about 7 cars in the drive thru we simply ordered one double cheeseburger, fries, and coke on the window where you pay is a note saying do to the lack of help there will be longer waiting time so they were pretty quick about taking our money we waited 23 mins. during that time we saw 3 employees take break they walked to there cars and were all at there in 2 different cars.we were still waiting for one sandwich and a fry, we then called inside no answer, we then knocked on window she would not look at us, so we opened the window the girl looked at us and said oh here is your double we started to pull but no fries backed up so she gave us our cold fries the burger felt cold but no big deal they were having enough trouble so we just brought food home so when I was ready to heat it up I opened it up it had catsup, mustard, onion, tomato and pickle it was a single. I ordered a double with cheese plain. They are not the only one who had a bad night!

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K
12:31 am EDT

Steak 'n Shake my entire order chicken strips sliders and fries all garbage

When i pulled up the person taking orders was in his car smoking! I waited about 10 minutes to pay for my order another 3 to receive it and when I got home the fries are saturated with fat to the point a napkin isn't even a help. The slider was a Ketchup and mustard only and boy did I get ketch and mustard way too much I'd say enough for 4+ sliders disgusting
.. And my chicken was warm at best I will never buy food from any location the only thing I would consider is CANNRD CHILLI I would need to prepare at home as that is one of my sons favorite foods at your chain buy sadly I won't be buying that anymore I refuse to support a company that has such bad employees. Three stores in my area and every single one is employed by down right rude and obnoxious people every time I cash out its a drab droopy eyed person who looks like they hate there nods as much as I hate your food I gave steak and shake a chance due too taco bells credit card machine being down and the fact the store was packed made me think "yeah, I'll get fresh food" buy of course it was Terrible

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KipspIiffner
, US
Jun 10, 2017 1:36 am EDT

Oh and because they were rude and obnoxious i was angry and i hit my son in the face and someone saw me and called the police and now he is in a foster home

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A
12:22 pm EDT
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Steak 'n Shake server nausipo

I am currently at steak and shake on alpine it is 6-9-17 and its 1:00 lunch rush. All of the servers are nice accept for one. She isnt my server but she is running around complaining loudly. Shes calling people liars and saying people need to stop telling her what ti do. She is complaing she is the only one to do anything and she gets no sleep. The other servers look uncomfortable around her. This makes steak and shake look so bad and ghetto. I work at a resturant and i have never seen such poor service.. she is serving customers while still complaing. The server should be retrained or replaced. nausipo is the servers name. However i must say your other servers were very kind today and handled the situation as best possible. Thank you

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3:39 am EDT

Steak 'n Shake food

I came in there 2 days ago at about 12 at night with a few friends. I ordered the garlic burger with a cookie dough shake and some fries with it of course. Customer service was good as usual but I felt weird leaving there and I thought it was because I was full but the next morning when I woke up I was so sick. For the past 2 days I have had food poisoning and I have been throwing up and etc that I don't wish to put on here. I will not be coming back there due to this.

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J
9:54 pm EDT

Steak 'n Shake management

Demetrius is a manager at Willoughby steak and shake and we mentioned to him that we waited 45 minutes for our food. He told us we definitely did not wait that long for our food and was very rude about it. He never said sorry or took anything off the bill. We mentioned that mentor is so much faster and we said that we will start going to mentor instead. He said they are no faster and he would be glad if we went to mentor. The employees and the servers all there said it took too long to get our food and he did not agree. He was the rudest person I have ever met. I will not be going to this location unless something is done with this manager.

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S
9:40 pm EDT

Steak 'n Shake poor service

We waited over 30 min for our dinner while we sat seeing workers just literally move our plates around but not serve them. Another customer complained that her milk shake had sat on the counter for 15 min before given to her and she wanted another but they just took off the melted whip cream but still served the melted shake DVD they stalked out. 3 large groups of people walked out after waiting over 5 min to be seated only to never have anyone greet them and they just left. I asked for water and a blob of black substance fell into my cup. Worst service ever seen st any steak and shake. This was the one in Henrico county va on June 8th st 7 pm

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6:54 pm EDT

Steak 'n Shake 54th and keystone in indianapolis

I have been to this location twice, and both times I have had to wait for my food for 30+ minutes. I was in line today from 6:50pm to 7:40pm. The food was not even fresh, and I had to watch an employee and a customer in line argue after the customer asked what was taking so long and the employee laughed at her. This place is outrageous and needs immediate attention from someone higher up. I attempted to call the location to express my concern with the manager but no one answered. I have never had to wait so long for food from a FAST FOOD restaurant, let alone still be asked to pay after sitting in line for so long. The entire time I was in line I saw employee after employee taking turns smoking outside while listening to the costumer I mentioned previously being laughed at by an employee.

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8:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Steak 'n Shake the store in mckinney texas

I went to this drive thru for the first time tonight to order food for my family. The person at the drive thru speaker was so rude, and she rushed me through my order. I sat at the window for about 20 minutes waiting for my food. The fries weren't even half full, and they were gross & cold. The bacon on my burger wasn't cooked all the way & had a weird taste. I didn't get straws for our drinks or a receipt other than my credit card receipt. I normally go to the one in Plano, and I have never had any issues there.

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K
11:32 am EDT

Steak 'n Shake employees and food

I went this morning June 7th, 2017 to the Bloomington store on veterans and Vernon and it took me an half hour to go through drive through. When I finally got to the window I could see employees goofing off. Also when I got my food it was wrong I have never had an issues asking for a cheesy cheddar steakburger with no other topping besides the cheese but when I got mine it had onions and mustard on it. I don't remember that having it on there before and having my order ignored is very annoying. Oh and my fries were cold when they got to me. This is co.pletely unacceptable. I have never had that bad experience with steak n shake until now.

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7:50 pm EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Steak 'n Shake drive thru service

I visited the drive thru on Tuesday June 6, 2017. I arrived at 7:23pm at the drive thru. There were 2 cars ahead of me. Finally at 7:55pm I received my food. The drive thru worker never bothered to even apologize for this ridiculous wait. I would have pulled off if I was not sandwiched between 2 other cars. The service here is progressively getting worse and I do not recommend anyone patronize this establishment. Get new management and better staff!

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Resolved

This happened in Dayton Ohio not Say to Iowa and I cannot change

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4:07 pm EDT
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Steak 'n Shake no ice cream

While on a trip through texarkana and after some good eats at red lobster next door to steak and shake on cowhorn creek loop I looked forward to oreo cookies and cream shake at 9p or so, june 3, 2017. No one else in the store but they were out of ice cream. How can a steak and shake not have ice cream?! Boy was I disappointed. Obviously, no client number or resolution 'cuz all I wanted was a shake and they were out of ice cream.

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6:28 pm EDT

Steak 'n Shake service

The restaurant wasn't even busy we waited and waited to be seated. With 4 or more waitress just looking at us. The guy that finally came to the door to great us had to clean a table for us to sit down as we sit and wait another 10 minute for a waiter finally the same guy came to the table said David in ur waiter You need to train ur employees to help ur customer when they are seated not when they decide to help ur customer

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5:13 am EDT
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Steak 'n Shake unethical behavior

June 5th at the Colerain ave., Colerain, OH location about 5:30am. I pulled up to the drive thru and waited at menu for at least 5 minutes and got no responses. I thought maybe the speaker had broken, so i pulled up to the window. I then sat there for another 5 minutes or so waiting for an employee. I saw an employee inside, she looked at me and continued to ignore me while I sat at the window. I was the only customer at the store so they were definitely not too busy to take my order or at least explain the wait. I would recommend looking further into this as i think employees at this location are simply ignoring customers when they don't feel like serving them.

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12:47 am EDT

Steak 'n Shake rude employee

I just recently placed an order in drive thru at the location in Carrollton, Ga and before I got there I tried contacting the person who wanted me to order something for him. He finally got in touch while I was trying to place my order and it was kind of iffy and he kept going back and forth so in return I was because I was clueless as to what he wanted. The lady taking my order, I am not sure of her name but she was working when I placed my order at 1:06 am was very rude and impatient because I didn't know what I wanted. That is her job to be patient and provide great customer service and she did not do that!She was a light skin girl with curly hair. After she got an attitude, I got one and from then my experience at Steak n Shake was horrible.My two shakes were not even completely full!my guava burger was extremely cold and the meat was all torn apart! The cheese wasn't even melted, not even a little bit and the bun was ripped, but not too much and not warm at all either. Because of her attitude, I had an attitude with the young man (manager) who took my order, but it wasn't intentional because I was just frustrated and they were taking too long to assist me once I got to the window because I had some questions about my order. This is the exact reason I hate fast food because once you get an attitude people tend to mess up your food and I feel like that is what she did, sadly. Overall, my experience was terrible, but the manager did hook me up and give me a complementary meal to compensate for my horrible experience with a Steak 'n Shake employee.

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