SUBMIT A COMPLAINT

STC / worst customer service

Jeddah, Saudi Arabia
Contact information:
Phone: 966502347412

Using
STC APPS, I subscribed to 7 day Jawalnet Internet Package on 29/08/2014
and promptly STC deducted SAR 99 from my Sawa balance and sent a
message to my iPhone saying the package is active. However, when I
started using Internet, this was not so and instead STC started
deducting further amounts from my remaining Sawa Balance based on usage.
I have complained several times to 902 and via My STC(
complaint number #1-[protected]( financial) and 1-[protected]) and
despite getting verbal assurance of assigning high priority to the
complaint, nothing finally happened. STC has misused the trust
and taken SAR 99 from my balance without providing a minute of Internet
service. I strongly object to such poor customer service provided by STC
and demand refund of the amount deducted from SAWA balance.

Al
Sep 06, 2014

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