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STC / try to close my open ticket but not possible

Saudi Arabia

Dear STC Team,
I am trying to close my open ticket under landline [protected], but no one is responding. I went to STC headoffice in Riyadh also they are unable to do so, they suggest to call on 900, when I called on my number its on recording, that your request is under consideration. When I was at STC headoffice I asked one of the STC customer service person to speak on 900 also they refuse to close it. I contacted on my STC application several times but didn't get a proper response. My initial order no was "[protected]" which was not resolved. Then I asked to cancelled it and they provide me a complaint no i.e 1-[protected] without any resolution I received a msg that my issue has been closed., then again I contacted them and they provide me a new complaint no: i.e. 1-[protected], without any response, then again I contacted on STC phone app and received a new complaint no i.e 7823602. I would highly appreciate if could you please close my open ticket as I need to cancelled my service completely. Please I am not using my service for one month but I received bill amount. Kindly look into this matter ASAP please. Thanks

Sy
Aug 28, 2016

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