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STC review: poor customer service! 60

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12:00 am EST
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Beware of attempting to complete the activation of phone service with STC! Okay... Saturday got to office 2 hours to give them Iqama copy and register for service and told to call after hook up to get options like DSL and long distance, Sunday night my villa connected, called monday told not in system yet to all tuesday, Tuesday talked to three CSRs one said bring iqama copy to activate service second said I needed to be there when technician shows up and third said call tomorrow so I made appointment for technician that afternoon planning to give him another copy of my iqama, technician shows up announces he is here drives past my villa to back of compound and then 5 minutes later leaves without stopping, I call STC ater that an dthey say "call tomorrow", Wed. I call they say technician hasn't completed it in the system and to call saturday, I get techs phone number call him and he says he will close out right then, I call CS again and they say call saturday, I call another and he says bring in iqama copy saturday.

My goodness! phone hooked up for 5 days and as far as I know now the reason I can't call in to get DSL or international calling could be because the technician hasn't closed it or I need to go back to the office again and give them another copy of my iqama (I gave them one when I signed up in the office) to "activate" it then I call back later to add options. Honestly I just want to choke the F#$@ out of someone. Why wasn't i told when I signed all these other steps. I was just told when it was hooked up to call back for dsl or long distance. This crap makes me want to quit and leave the kingdom.

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60 comments
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Zq11
Abha, SA
Sep 24, 2023 5:01 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Today

Site Down

The air conditioners are not working and the cleanliness is very bad

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Aqeel603
Al Qatif, SA
Sep 03, 2023 3:10 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Sir i am use to stc homeboar Internet service 12 days not working my Internet device i complain to stc Internet customer services help me my mobile

number no

[protected] 

Account no [protected]

Aqama no [protected]

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Aqeel603
Al Qatif, SA
Aug 27, 2023 10:28 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Sir i am use to stc homeboar Internet service 12 days not working my Internet device i complain to stc Internet customer services help me my mobile number [protected] 

Account no [protected]

Aqama no [protected]

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vijay kumar yadav
, US
Apr 09, 2023 12:11 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

NAME: VIJAY KUMAR

IQAMA: [protected]

MOBILE #. [protected]

JOB DES. PORTER

I need help to fix this issue as I never used this kind of service.

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naz
, US
Jan 01, 2023 3:21 pm EST

When I open ALRAJHI Bank App otp is not coming I went to bank and complained then they said stc sim problem then went to stc office they said ALRAJHI bank problem need a solution

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Kareem007
Farwaniya, KW
Oct 02, 2022 4:51 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I am already make compline by customer care 3, 4 times still not yet clear the. Internet problem, I am a postpaid customer from last 4 years, I am staying in farwaniya block 1 &3 internet speed very worst, if I bill not paid speedily disconnected line, but I complain last 5 months not response that is Stc. My e mail nationalecr@ gmail.com

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amielalysa
, US
Aug 15, 2022 5:42 pm EDT

this number is not mine

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Mahesh Stha
, US
Apr 28, 2021 12:42 pm EDT

My STC flashing red key how can I fixed it . Please support to fix it .tq
My contact no [protected]
maheshstha45@gmail.com

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Mohammed Nesar
, US
Feb 10, 2020 1:16 am EST

[protected] bill details

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tawfiqss
, SA
Feb 02, 2020 3:36 am EST

I have received below message,

from +966 [protected]
Dear customer your atm card has been blocked. data has not updated yet. please urgently contact [protected]//[protected]

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Kumar Chowdary
, US
Nov 18, 2019 6:02 am EST

This is my iqama number : [protected]
I was not purchased any iqama number under my iqama but there is a bills on my iqama number.
How come that bills with out using

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Kumar Chowdary
, US
Nov 08, 2019 2:18 pm EST

I was not taken any STC sim cards, but there is a bills on my iqama, what is the solution to cancel those bills

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Nenebelandresespinosa
, SA
Aug 13, 2019 5:46 am EDT

dear sir .. please deactivate all my sms servicess from my sim [protected] so i can recharge comfy because my stc sim in my mobile is disconnected

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lonski ocol
, US
Feb 11, 2019 1:02 pm EST

i would like to ask, why my stc number is not functioning, i can't receive any messages from it and even call. when i try calling my number it says that my number is closed. but i received message last jan 1 and after that its not functioning. thank you.

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Edward Guila
, US
Nov 19, 2018 5:08 pm EST

stc be fair, i already pay for my internet disconnection but you keep on sending me bill! this is my phone no. [protected] i keep on calling your 900 hotline but it always tells me that the number is incorrect

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Naushad32
, SA
Nov 13, 2018 8:29 am EST

Assalam alaikum sir I have 1 net sim 10 gb how can I check Howmuch mb balance my iqama number [protected] please inform me

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mohamed azar
, US
Nov 12, 2018 11:54 am EST

my stc internet line not working

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Babar biswas
, US
Nov 12, 2018 11:24 am EST

Too much slow my wifi

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Eilhem Sangcal
, US
Nov 11, 2018 6:38 am EST

to may it concern i pay money for my stc internet billing and it is partially paid but until now it is deactivated please fix this problem as soon as possible for you good kind and services thank you

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Asees Asi
, US
Nov 11, 2018 1:54 pm EST

This is not my permission
Pzz close this sim no
Stc [protected]
Stc [protected]
Stc [protected]
Lebara [protected]
Lebara [protected]
Lebara [protected]
Lebara [protected]
Virgin [protected]
Virgin [protected]

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Kc Jalover
, US
Nov 05, 2018 3:10 pm EST

Please take an action regarding an STC technician who owns this number [protected]. He's been bothering me and making threats to my safety. This technician is an employee of NOKIA-STC located at Jeddah KSA. Please ban him to make any personal calls using his company sim or take a disciplinary action.

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qasan
, SA
Nov 04, 2018 7:45 am EST

This is my STC Internet billing account number [protected]. I am paying SR 160 per month but receiving the bandwidth as promised. Whenever, I used it, the bandwidth I received is 1MB or lower. It is hard for me to use my internet from 6PM to 12 PM. Kindly make it better, otherwise I am thinking to quit soon.

Regards

Qaiser

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Ravi Smaty
, US
Oct 31, 2018 6:49 pm EDT

i shifted my office to muhayel branch and taken a 330 gb prepaid internet service.i am not getting 4g speed and some times no signal.please help me out.
i need speed internet for our office work

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Shahiryar khan
, US
Oct 31, 2018 2:10 pm EDT

Dear,
i am facing internet issue form last 4 days kindly fix my issue ii am calling at 900 but they are connecting... landline number is [protected].. my name is shahiryar ID # [protected]... and mobile number is [protected]

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harisingh001
, SA
Oct 31, 2018 9:12 am EDT

Dear Sir,

My Name is Hari Sinh from jubail, I have a STC WIFI. WIFI number :[protected].
I'm using the same wifi more than a year, But now a days I didn't get the proper speed while using the Internet through WIFI. So please help me to solve this problem.

My contact No.[protected]
Mail.Id:harisingh_jat08@yahoo.com

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Yusufkhaledha
, SA
Oct 31, 2018 10:07 am EDT

I forgot my puk code number nw I am in India urgently I need my puk number asap please

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Bandarusa
, SA
Oct 22, 2018 9:23 pm EDT

Dear STC Team,

I called several times regarding to internet slow in all my 3 SIM cards i got many advices from call center agent and my STC app nothing done to solve the problem. I pay 400 SR per month I got 0 service.
I got the packege to enjoy the internet, right now I keep my self busy calling STC

My Name is: Bandar Altalhi
[protected]

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Hamid ijaz
, US
Oct 22, 2018 4:01 pm EDT

My Internet is very slow I have paid the bill yesterday but its speed is not good it is very slow . The third light on the modem automatically disconnect sometimes .
My
Username is : [protected]@stc.net.sa
Email: hamid.ijaz91@gmail.com
Phone number : [protected]
Please check it .

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Tiger India
, US
Oct 21, 2018 2:11 pm EDT

This same number i buy before 2 months now i have another stc sim on my iqama but this number will have all of my friends and family so this person doing wrong think.
He massage my family and friends and abused them.i want to cancel this number or suggest him to buy new fresh number.
Do something please.

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Abdul basit shaikh
, SA
Oct 21, 2018 11:56 pm EDT

I am using stc Internet.. my router is flashing a red light which is in the form of a key..
Kindly, need a fix.. thank you
You can reach me through
mr_shaikh74@yahoo.com

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gmailazhar
, SA
Oct 16, 2018 1:18 am EDT
Verified customer This comment was posted by a verified customer. Learn more

hi
my name is azhar my iqama no# [protected]
A cc no# [protected]
I paid my stc bill on last month that is 24 of July 2017 and again i received the bill with same amount that is 200 SR. because still a month is not yet completed and i received a bill.
i need to know the reason.

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hibathulla parammal
, US
Oct 16, 2018 4:36 am EDT

I want to service my STC home broadband for speed problem

my plan is 10Mbps for 149per month
now get only 1 Mbps

my stoic broadband no is {[protected]}

my contact number [protected]

location Sahara -old macaw Judah road

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junie24
, SA
Sep 18, 2018 8:50 am EDT

Good afternoon,

Please deactivate my mobile # ([protected]) in my account name Junie L. Candole Jr. Iqama # [protected]. Because my mobile phone was stolen by a taxi driver.
So that I can buy a new Sim card because I tried to buy a new one but it can't be possible.

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Badal khan
, SA
Sep 18, 2018 1:43 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My whatsapp banned. already 4 days but not open my whatsapp.. please return my whatsapp number +[protected]

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shahzad anjum
, SA
Sep 18, 2018 1:14 pm EDT

Aslam o Alikum,
Dear Sir,
My Stc Dsl wifi Modam is Not working.
No.[protected]...Name..Yasin shahid
every 1 or 2 months My internt serivice stoped for many days. I, m completely Dishart Stc Dsl service for my area..
i have a big problem for complain services.
my mobily no. registrar in my Stc Dsl profile So i did not complain

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Amit0124
, US
Sep 11, 2018 1:06 am EDT

Dear Sir,
Please rectify our complaint against low internet and Wifii Speed last three days.
Location : Al-Batha, P.O. Box. 2887, Near Bengali / Sudani Market saad & abdullah Al-Zakrey Building.

pls take strict action on that. and rectify our complaint as soon as possible.

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shibin shaji
, SA
Sep 11, 2018 1:33 am EDT

i want techical support

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Rizwanullah
, SA
Sep 11, 2018 5:01 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I would like to disconnect my house internet connection. I have no outstanding payment. My brother went to STC office in Jubail but he was told to pay 200 as outstanding payment which is not correct. Please advise.

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mazhar qhadri
, SA
Sep 10, 2018 8:51 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear sir,
STC is deducting some Riyals from my mobile balance as an "airtime advance" whereas i didn't applying any "airtime advance" or any other special offer.

Please look into this matter and stop the deducting riyals from my mobile balance.

Your early attention will be highly appreciated.
Best regards,
Mohammed Mazhar
[protected]

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Hazrat Usman
, US
Sep 05, 2018 8:03 am EDT

sir i have sumbit online application for stc landline internet before three days but still not recive any response mi iqama number is [protected] and my mobile number is [protected] and landline number is [protected]