STC
reviews and complaints

Dear sir,
I am abdul raheem gehloth.
My mobile no. is:- [protected]
My iqama no. is:- [protected]
Today I have recharged my no. 75 sar for activate internet pack data.
But my balance has deducted more than 40 sar from my number.
Now I am unable to activate this service.
Why cut my balance?
Please explain it.
And I request you to kindly refund my balance now.
Thank you.
Abdul raheem

We are very disappointed with the service of stc. We’ve been using stc for more than 3 years but last May my colleague was to go for final exit and we decided to trasfer the account under my iqama. It was successfully transfered under my iqama. But unfortunately the staff of stc exit 13 branch didn’t inform us that we have a new account number. And we pay for the bill in the same account last May. And when we check for our bill for the month of June, it appears zero when we pay it thru Sadad. So we thought we have to wait for the month of july. At the end of june we check again our balance thru Sadad and we find it zero again. And on the first week of August they cut our internet. We went to stc office to check what was the problem but they were saying that the system was down and have to come back next week. And because we have a hectic schedule in our duty we could not find time to go back to the office of stc. Until the hajj holiday came, no office, so we have to go back after the holiday. We came back to the office after the holiday and they said they couldn’t find our bill but they didnt even inform us that we are using the old account. Last week of September we went back there again to check what was the problem until they tell us that we have a new account number and our bill was 574Sr. We are shock of what they tell us and we ask why it became 574sr and they said its for 4 months bill. How could be 4 months when in fact we last pay our bill on the month of May and they cut our internet on the first week of August. We ask about it and they said that even if our internet is cut it’s still charging because we didn’t pay our last bill. !this is unfair! How could we pay for what we didn’t use?! Please help us with this.

I have been using STC loyally for a long time but recently i have received few calls claiming I have won cash prize from STC and asking for my account number.
Although it's clearly fake I still think it needs to be stopped, please look into this matter.
These are the two numbers i received calls from lately.
[protected]
[protected]

A loyal customer,
B. G

I am highly upset!
I took out a promotion package which your technicians came to advertise at our building.
It was 250sr for unlimited data and tv and landline...a few of the tenants from my building took out this package...
From the second month I was being billed 400riyals per month!I contacted the technician who installed my line, he said I should contact 900 which I did but I am still being billed 430riyals!I cannot accept this ...everyone took out the same package but I am being charged almost double!I have already paid some money ...and now they are saying there is outstanding amount on my account, please fix this and please refund me any money owing to me...my iqama is [protected] ..I am trying to call 900 from the landline but my internet and landline does not work!please contact me urgently [protected]

Im using STC internet wifi unlimited monthly 160sr every month I pay through atm machine but I was trouble since every month I pay 160sr last moth it was double 320sr instead of 160sr only since every month I pay.

My postpaid sim card number [protected] and my iqama [protected] kindly check to you're system record my email add: [protected]@yahoo.com

Hoping for kind consideration.

Respectfully Yours,
Customer

Sir I was complain my landline and DSL is completely out of working.yesterday technician was came but he is saying I can't fix it.i shell submit report head office.
عميلنا العزيز : يطيب لنا خدمتكم ونفيدكم بأنه سيتم إصلاح هاتفكم رقم([protected])بتاريخ [protected] )وسيقوم بزيارتكم الفني, امست ريز وجواله: [protected] ولضمان جودة الخدمة ورضاكم عنها, فإن رقم تأكيد الخدمة هو :353 . ولمزيد من الخدمات تفضلوا
STC

Installing my Fiber optic at my home should have been today as per the sms I received from STC. I called the technician many times with no response until 4 p.m when he answered me that he cannot come today because he has maintenance to do. His name is Amir Inyat Inyat.

I called 900 and they said the technician cannot change the date by him self. I answered that I didnt receive any sms about the date change by STC. His answer was that I can do nothing but to wait until I receive another sms.

I am very unsatisfied with this service
[protected]@gmail.com
[protected]

Respected sir,
I ms .kiruba, typing this message to inform you regarding the deactivation of my post paid net sim connection, which was already cancelled by me on 3/4/2017 at STC Al JARDAH OFFICE, unfortunately the sim was active even after cancelling it.And they asked me to pay 640riyal again, and the payment is increasing day by day. I would like to request you to cancel my sim and the due payment.
kindly do the needful.

my iggama:[protected]
jawal no:[protected]
A/no:[protected]
ph no:[protected]
Thanking you,
yours faithfully,
kiruba vasani

from long dayas one man harazing me his name is iliyas mugal .he is working in stc office.his mob no [protected] and one more number he is using now [protected].he collecting my personal contact caling list and messges . and he is sending to me some of sexy messeges and pictures he is sening, , from my mob no which i m using. my mob no.. [protected] and [protected].so please you can check from where he is collcting my calling details my gmail documents all.he is working in stc office near hayat mall . that is abdilaziz co.somthing i think that stc office main office that.because i search about him
so please help me to stop harazing...
thanking you
sreeja

نحن نطالب الشركة بكشف حساب منذ سنة وكل ما نتجه الى المكتب يقال لنا ان نفتح حساب... نحاول الدخول الى حسابنا ولا نستطيع وقد شرحنا لهم ذاك ولاكن لا جواب حتى الان نريد التاكد من سبب قدوم فواتيرنا اعلي من المتفق عليه ولسبب التاكد هل المشكلت منا ام منكم نطالب بكشف حساب كل ما نتصل بخدمة العملاء الكل له كلام غير اسبوع نتصل علي 909 لمعرفة سبب عدم قدرتنا علي دخول الموقع يرد المجيب الالى اما بي لا نستطيع المساعدة اتصل لاحقا او اتصل على 900 و جربنا كل الطريق بلا فائده وكما لا نستطيع فتح حساب جديد يقول لنا يوجد خلل او عطل تعطل عملنا بسبب قلة الاهتمام نرجو المتابعة
للتواصل: [protected]
رقم هاتف الشركة: [protected]

Salam alaikom
My name is marlene
And im complaining one person shes filipina her name jumaima junaid she use 2 numbers to harrasing me by his words she said im calling her even im not and her number never phonbook in my phone and i was sleeping and she disturb me a lot even im blocking her to avoid disturbance she insist to use another number stc just to disturb me specially when im sleeping this is the number
[protected]
[protected]

Dear, I am using the above sim. I purchased 3 months internet package for 330 GB and renewed it on 23rd june 2017 for one month with 20 GB by paying woo rayal. I got below message.
شكراً محمد
تم تنفيذ طلبك لشراء باقة كويك نت ٢٠ جيجا صالحة لمدة شهر واحد (بـ ١٠٠ ريال) بنجاح.

Now I am suffering big issues with the speed and quality of the internet.
I cannot watch any video.
Please solve the problem as STC is the best service in KSA.

I have requested for unlimited internet service since 2nd of May, Stc man came and checked the box, there was many wires unorganized and connected to my planned free port and not as per your data in your system, he told me that he will raise it to technical support, but until now no reply or any response from your side until today.

Can you please clarify what happened to solve this issue ?

Thanks for your cooperation,

Name :Abdullah Al Ramahi
My number : [protected]
Iqama number : [protected]
Riyadh -Saudi Arabia

Dear Sir,

my name is shamsudheen. i am from dammam ( behind telemoney bank).

Before 3 month your stc sales representative came to my shop. He provide a monthly 45 riyal package of land line. I am many times conformed to him it is 45 riyal per month. He gave 100% guaranteed. So i purchased a land line connection. Number is [protected].

after 3 months ago coming bill from stc SR: 690/ .
then i go to your head office in dammam. He said it is for special number.
so need 560 riyal for this number.

actually your sales executive is cheated me. i am feeling sad.

so please help me any way from your side.
please give me a call from you. my number is [protected].
i am waiting for your call.

Note: June 26-2017 i am going to final exit .
so call me immediately if you can solve the problem.
after 26-06-2017 i can not give you the money.

thank you

Note: please call me immediately.
my Number : [protected]

Dear Sir, the mobile number 00966 [protected] is continuously giving calls to my family member in India (0091 [protected]) and on telling him not to do so, he starts giving bad words, you can check in his 10 days tracking call, the ladies are helpless and cant do anything, please look into the matter and resolve the problem, or advice if any other step to be taken against this guy.

Your co-ordination will be highly appreciated.

Regards,

Yusuf Masih

-landphone internet stc disconnected on 23/05/2017.

-[protected] my landphone number & id ([protected]) & port id (murr 124 025)

-23/05/2017 disconnected stc internet & we are paid last bill amount 393-

Saudi riyal completely on 29/05/2017. still the internet not working & showing only wifi signal light & power light only. we need to connect again the internet connection from stc customer service.

-we need to repair the internet connection from stc as soon as possible.

My landline phone [protected] was shifted to my new location recently and upgraded for Internet. It worked for 3 or 4 hours and suddenly stopped. When I checked with the technician, he confirmed the defect and told me to call 900. I have been calling it for the past 4 days but nothing happened. Kindly look into this and rectify the defect urgently.

Thanks and regards,
Mohammed Amanullah

Hi, Dear
i have installed new landline connection in my house, after one week its internet services suddenly stop functioning. At modem we have all related functions are showing green lights. Below is my detail and all related information.Please guide me to proper solution so i can reconnect.
STC No: [protected]
Custome name: Abdul Waheed
National id: [protected]

Dear Sir,

My land line([protected]) internet service is on hold since 06th april when I requested to shift my service to other place due to accommodation change. STC Technician visited and found there is no space in existing box.
I visited STC office and they told me that my service is on hold until.I requested to cancel the service.
STC advised that you can cancel service only after 21st May (due to one year contract) without any charge and service is on hold you will not receive any bill.
Yesterday again I visited STC office to cancel service but they asked me to pay 225SAR where as in my billing there was no pending amount until 6th April.
I called 900 and they said to call from same land line number, I don't have land line number as I was using only internet.
Please support me in this regard to cancel the billing amount.

My landline number is [protected]
I moved to new place and there is no dsl and fibre connection there. so there is no option for transfer my line. then i tried to cancel my connection by going different stc offices. from there they are telling to call 900. but i cannot diall 900 from the same landline number, because i already moved from the old place and i dont have any access to old place. so from stc office they gave another number 4555555 to call from different service provider. but they again telling to call from 900.

So what will i do for cancellation, since i am trying to cancel from last 1 month. very bad service. please help me out to cancel my connection and once fibre implemented to my new place i will take new connection.

you can contact me on my number [protected]