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1.0 7 Reviews

Stateway Auto Transport Complaints Summary

0 Resolved
7 Unresolved
Our verdict: Engaging with Stateway Auto Transport at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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ComplaintsBoard
P
1:17 am EST

Stateway Auto Transport Unethical Behavior

Beware - stay away from stateway auto transportation - unprofessional

My sister used this company to ship two cars and she did not have any issues, but i'm having a horrible experience. I went and looked at all the negative reviews on bbb, google, yelp, and consumeraffairs and it looks like there are numerous folks who had issues with this company.

Getting a quote and booked to get my car from mn to co was a breeze. I had a date set (Thursday) and I let them know they might be able to pick up my car early (Tuesday) if it worked for me. They charged me $195 to dispatch a truck when possible and the remainder of the cost would be charged when the driver picked up my car. Date was set so I booked a one way to flight to denver (Friday, the day after my car is supposed to be on a truck heading to denver). Now the nightmare begins.

Monday afternoon:

The company that was dispatched called that afternoon (4:40 cst) and asked if I would be ready for tuesday morning pickup, I told her I would not be ready (No communication from stateway letting me know this was going to happen).

I got an email shortly after the call mentioned above, from the customer service manager stating that the truck that was book for me got into an accident and they were working on getting it back on the road. I emailed him to give me a call because I wanted to know what was going on/what was going to happen to see if I need to change my plans accordingly.

I called the company numerous times and kept getting the everyone is busy voicemail - I called for a good two hours this night and decided to leave a voicemail for call back (Nobody ever returned my voicemail).

Tuesday morning:

I get an email saying your truck has been dispatched from a stateway rep, I sent the customer service rep an email asking him to call because I had questions (Still hasn't called). I continued to call the company but kept getting the line is busy leave a voicemail. I got a call from the customer service manager and he left me a voicemail, it stated the reason there is a truck ready for you is because you said tuesday was your earliest available pickup. I called him back numerous times and got more voicemails. I jumped on the site and got a rep in chat, I told her how I am keep getting the company voicemail and feel like i'm being ignored. I gave her a number to have someone call and abracadabra it was the customer service manager I called but kept getting his voicemail. Once again he says you said earliest pickup was tuesday. I told him tuesday didn't work and I could do wednesday at the earliest but would prefer thursday, the day I requested. He then said the dispatch team would work to find me a new truck. I then get another call shortly after I get off the phone from a truck dispatched asking if I was ready for tuesday morning pickup... I told the guy that would not be possible.

Tuesday 4 pm cst I believe:

I emailed the customer service manager asking for an update, and he responded with "our dispatch team is working on finding you a new driver with your new requested day". New requested day?! Thursday is the day I requested from the beginning.

Wednesday:

After numerous time calling the customer service number and getting the voicemail, I decided to call the sales number. I get an answer, this guy gives me the "our dispatch team is working on finding you a new truck". He says he can go over there and check with them, I asked if he could just put me on hold since I was having a hard time reaching anyone. He said "it's not going to be an instant answer call back in 10 - 15 minutes". I said okay knowing i'm just going to get the voicemail asking to leave a message. I called a few more times and more of the same.

Thursday:

Now I am getting worried. The new/weather apps were predicting a storm for the weekend, still no update from stateway. I called my airline to see what I can do with my ticket, if I had to drive my car to denver. They said my ticket is non-refundable, I asked if they could give me a credit and I would use it later on. They could give me a credit that was good for a year but when I redeemed this credit I would be charged a $200 penalty... I thought I would give stateway one more try, continued to get the voicemail. I even tried the chat rep on the website and now she is ignoring me... I could not wait any longer due to the possibility of a storm coming and wanted to beat it. I had to take vacation time and drove to denver.

It is now saturday, stateway has made no attempt in emailing/calling me. They have pretty much failed to provide a service that I paid $195 for. I'm very disappointed in stateway, they strengthen my belief that customer service nowadays is non-existent.

Please share this review with anyone you know and ask that they share this as well. We need to inform folks on how shady stateway conducts their business.

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6:37 pm EST

Stateway Auto Transport Never answers phone and changed security deposit amount

Called many of times and no one answers the phone. Wrote emails and no response. Was told my deposit was on $145.00 originally and then I was charged $175.00. It's suppose to cash or money order to driver and I'm hoping the driver doesn't same other price different from what I was originally told to pay the driver.

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4:47 pm EST

Stateway Auto Transport No insurance coverage for $6000 worth of damag

NO INSURANCE coverage for $6000 worth of damage! My original review was removed after I called David at Stateway to ask for a deposit refund for writing a review. He must have hung up on me after he read my review, because it was removed. THEY ARE A MIDDLEMAN and their insurance is not covering the damage to my car.

Pickup and delivery was very late. Paid additional $100 to expedite pickup, which still took an additional week. Delivery was very late. Driver and customer service person provided almost no support nor communication. Transport company was Lakeshore Motor Carriers, and driver appeared heavily under the influence of methamphetamine. She [picked up the vehicle after 10 PM, and dropped my car on its side completely damaging everything from fender to bumper. Argued with husband (business partner) over the phone, screaming profanities at each other. Damage to vehicle has been estimated at over $5700, and no response from Lakeshore Motor Carriers or their insurance provider (Canal Insurance). Observed other damaged vehicles on trailer, including a completely destroyed Harley Davidson sportbike laying smashed on its side.

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MsRottn
Cape Coral, US
Feb 26, 2013 11:41 pm EST

An Informed Consumer can avoid many traps such as this. Stateway Auto Transport is a BROKER. A broker does not carry cargo insurance to protect your vehicle. Whoever moved your vehicle will be the responsible party. Brokers carry a BOND. A bond means nothing to you, the consumer.
Any company that wants to charge you an extra fee for "expedited service", "extra insurance coverage" or "inspection fees" are just stealing your money. Many of these brokers will also include a few clauses most consumers miss because they do not READ their paperwork. The most popular one is that your deposit is non-refundable. Some will call it a "booking fee". If their price is low and they have this clause, you might want to RUN in the other direction. Why? Because it generally means that they are low-balling the price to get your money and no one is going to want to move your car. In the end, they made approx $150 for taking your phone call.
ANYONE that has a good transport experience should share it on that companies website or n transportreviews com
So many others could avoid these nightmares if they researched before they chose a company and if they would question when they get a super low quote to transport.

Is Stateway Auto Transport legit?

Our verdict: Complaints Board's thorough examination reveals Stateway Auto Transport as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Stateway Auto Transport stands out for its commitment to quality and security. Clients considering Stateway Auto Transport should delve into its customer service record to gauge compatibility with their expectations.

Stateway Auto Transport earns 91% level of Trustworthiness

Perfect Trust Endorsement: Stateway Auto Transport achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Stateway Auto Transport. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Statewayauto.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

A trust mark has been identified for a statewayauto.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

However ComplaintsBoard has detected that:

  • While Stateway Auto Transport has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 7 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Stateway Auto Transport protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to Stateway Auto Transport has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
ComplaintsBoard
L
2:23 pm EDT

Stateway Auto Transport Please stop them from what they are doing to people that wrong

first this company told us it would be door to door to pick up our car and some money would come out of the creted card then cash on deliverly, we get a call after that they could not come near our house then they say you could track the car thats a lie then after 8 days they finilly get to NY where they called and told us to meet them on the van wick exp. that is one hour from our home and as i was driving only cause we needed our car so we did what they said went one hour away as we were driving they call on our cell and started threting us if we are not there in 10 min that they will in pound our car, at this point my wife was beging them not to in pound our car for we are allmost there and stock in traffic she was saying please do not leave we are trying to get there and all they kept sayin that they will in pound our car. that was such a strassful experence what if it was an older person she could not go so far to get her car they will in pound it. when they told us from the beginning that it wass door to door. i am reporting this for i would never want to see anyone go through this. horrible experence + very nassty people all i could say if never go cheap for u get what u pay for and to us it all was false advertizing. please stop them from what they are doing to people that wrong.

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1:20 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Stateway Auto Transport Major Disconnect in Business Practices

My spouse is active duty military and we received orders to move from NC to CA. I contacted Stateway Auto at the end of Oct 2010 for a quote to ship my car on Dec 17, 2010. The quote process was quick and efficient. After a few days, and more decisions that were made in order to make our move successful, we decided to ship my husband's truck instead of my car. I called my quote rep, David, and was unable to reach him by telephone, so I left a message. After a few hours, I called back and spoke to a completely different person who re-ran the quote, assured me that shipping over the holidays was done all the time, and took a $165 deposit on my credit card. I did not hear back from the company at all regarding this order until my husband tried to reach them on Monday the week of shipping. Meanwhile, I have now moved to CA, my husband has temporary duty in New England, and my parents have agreed to help us, if needed, from VA. He had not heard from them or a driver regarding our scheduled pick up day or time. I began calling and emailing the company, too. I connected with a live person at Stateway Auto by Wed of that week. My rep, David, has now told me that there is a problem with the order and that I have been passed to his supervisor, Susie. I spoke with Susie. She spent about 30 mins on the phone with me explaining the car shipping process and apologizing for having our order slip through the cracks. She is honest with me and tells me that since it is now one week before Christmas, it is very likely that our car will not ship. And given the New Year holiday right around the corner, it is also likely that it will not ship until early Jan. She recommended, and I agreed, to let our order stay on their books until Dec 27, 2010 when she would follow up with me about a path forward. On Dec 27, 2010 I found it very difficult to reach Susie and when we did finally connect on the phone there was no new information. My husband and I were starting to get concerned that our car would not be here in time for him to report to his new job and we needed a car. I called and emailed David and Susie during the next few days and received no response. Given our situation, we decided to go ahead and buy another car. My parents in VA have agreed to car sit for us while we are in CA...so we have now decided NOT to ship the truck. We needed our 2nd vehicle and that is why we made arrangements to ship it w/Stateway Auto. I spoke to David on Dec 29, 2010 and asked to get our full deposit refunded and the order canceled. On Jan 4, 2011 I had no refund or confirmation that our order had been canceled. I called and spoke to David. David said that he needed supervisor approval to generate the refund and that had not happened yet. On Jan 5, 2011 I received an email confirmation from David that our refund amount of $145 will be refunded. I emailed him back and asked him why I was not getting my FULL refund of $165. I never heard back from him. I started pursuing complaints through the Better Business Bureau about Stateway Auto. Once I found the management contact name and telephone number at Stateway Auto, I contacted that number to fully disclose our situation and the fact that I will be writing a negative review about my entire experience. I spoke with a well spoken lady, Suzanne Bennett. She and I spent 30 minutes on the phone discussing my entire situation. She recognized that our situation was handled poorly and assured me that the $145 refund amount was a mistake and I would be getting the full $165 refund. She also informed me of how an order is supposed to be handled from quote to completed shipping. Our order did NOT get processed as outlined by the company procedures.
I do not know where the problem in this organization lies. I can tell you that trying to reach our representative, David, and the supervisor, Susie, by telephone and email was very difficult and frustrating.
As an active duty military family, we depend on companies and people to help us move frequently with as much success as possible. Any move from an apartment across town to moving across the globe is stressful. We make many decisions leading up to, during, and after the move of our household goods, children, pets, and cars. It is very disappointing to have made a decision early in the moving process and have it not work out at all. I am very frustrated that we ended up buying a second car, asking my parents to add a 3rd vehicle to their lives, having my parents drive and maintain our car, and at the poor customer service received by this company. I will not recommend this company to our military co-workers (active and retired) and will not recommend them to family and friends.

Read full review of Stateway Auto Transport and 6 comments
Update by disappointed lady
Dec 19, 2012 3:54 am EST

Honestly, our issue with them was about a year ago now and I have no idea where the telephone numbers I used are located in my mess. However, persistence with the one number I was given, pulling up the company data on their webpage, and a search through Better Business Bureau was able to give me additional information. I know their general number is: [protected]. Their direct telephone number is: [protected]. Additional, I found TransportReviews.com helpful after PROVING to them that I was a legitimate customer of Stateway Auto Transport. Best of luck to you and I hope some of this information can help you.

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Phu-Review
, US
Dec 24, 2016 1:10 am EST

BEWARE - STAY AWAY FROM STATEWAY AUTO TRANSPORTATION - UNPROFESSIONAL

My sister used this company to ship two cars and she did not have any issues, but I'm having a horrible experience. I went and looked at all the negative reviews on BBB, Google, Yelp, and ConsumerAffairs and it looks like there are numerous folks who had issues with this company.

Getting a quote and booked to get my car from MN to CO was a breeze. I had a date set (Thursday) and I let them know they might be able to pick up my car early (Tuesday) if it worked for me. They charged me $195 to dispatch a truck when possible and the remainder of the cost would be charged when the driver picked up my car. Date was set so I booked a one way to flight to Denver (Friday, the day after my car is supposed to be on a truck heading to Denver). Now the nightmare begins.

Monday Afternoon:

The company that was dispatched called that afternoon (4:40 CST) and asked if I would be ready for Tuesday morning pickup, I told her I would not be ready (No communication from Stateway letting me know this was going to happen).

I got an email shortly after the call mentioned above, from the customer service manager stating that the truck that was book for me got into an accident and they were working on getting it back on the road. I emailed him to give me a call because I wanted to know what was going on/what was going to happen to see if i need to change my plans accordingly.

I called the company numerous times and kept getting the everyone is busy voicemail - I called for a good two hours this night and decided to leave a voicemail for call back (Nobody ever returned my voicemail).

Tuesday Morning:

I get an email saying your truck has been dispatched from a Stateway Rep, I sent the customer service rep an email asking him to call because I had questions (still hasn't called). I continued to call the company but kept getting the line is busy leave a voicemail. I got a call from the customer service manager and he left me a voicemail, it stated the reason there is a truck ready for you is because you said Tuesday was your earliest available pickup. I called him back numerous times and got more voicemails. I jumped on the site and got a rep in chat, I told her how I am keep getting the company voicemail and feel like I'm being ignored. I gave her a number to have someone call and abracadabra it was the customer service manager I called but kept getting his voicemail. Once again he says you said earliest pickup was Tuesday. I told him Tuesday didn't work and I could do Wednesday at the earliest but would prefer Thursday, the day I requested. He then said the dispatch team would work to find me a new truck. I then get another call shortly after I get off the phone from a truck dispatched asking if I was ready for Tuesday morning pickup... I told the guy that would not be possible.

Tuesday 4 PM CST I believe:

I emailed the customer service manager asking for an update, and he responded with "Our dispatch team is working on finding you a new driver with your new requested day". New requested day?! Thursday is the day I requested from the beginning.

Wednesday:

After numerous time calling the customer service number and getting the voicemail, I decided to call the sales number. I get an answer, this guy gives me the "Our dispatch team is working on finding you a new truck". He says he can go over there and check with them, I asked if he could just put me on hold since I was having a hard time reaching anyone. He said "It's not going to be an instant answer call back in 10 - 15 minutes". I said okay knowing I'm just going to get the voicemail asking to leave a message. I called a few more times and more of the same.

Thursday:

Now I am getting worried. The new/weather apps were predicting a storm for the weekend, still no update from Stateway. I called my airline to see what I can do with my ticket, if I had to drive my car to Denver. They said my ticket is non-refundable, I asked if they could give me a credit and I would use it later on. They could give me a credit that was good for a year but when I redeemed this credit I would be charged a $200 penalty... I thought I would give Stateway one more try, continued to get the voicemail. I even tried the chat rep on the website and now she is ignoring me... I could not wait any longer due to the possibility of a storm coming and wanted to beat it. I had to take vacation time and drove to Denver.

It is now Saturday, Stateway has made no attempt in emailing/calling me. They have pretty much failed to provide a service that I paid $195 for. I'm very disappointed in Stateway, they strengthen my belief that customer service nowadays is non-existent.

Please share this review with anyone you know and ask that they share this as well. We need to inform folks on how shady Stateway conducts their business.

S
S
Subaru Girl
jfkjkljlk, UA
Jun 11, 2013 8:56 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

This is a warning please do not use stateway transport service if you care about your car and want to see it again. I trusted this company even after the all the bad reviews online. They assured me they were fully insured and there was nothing to worry about. They false advertise online tracking of your car. They tell you that you have to contact the driver and ask where you car is. But they did not tell me that the dispatcher does not work for stateway. During the time of transporting my car, my car was caught in the tornados. The transporter never informed me of the damages until picking up the car. He then tells me he does not cover weather permit. I called stateway and they told me they are not responsible for the driver. I still had to pay the $995 and my new car was totaled. Stateway said they would refund me $50 for my troubles its like a slap in the face. I understand weather permit can not always be predictable but as a professional driver you should check weather conditions and you think a company would refund you at least half of what you paid considering the car is totaled and it was in wonderful condition when I left it. When you call you always have to leave a message unless you know an extension.

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Q2013
Eugene, US
Feb 14, 2015 8:31 pm EST

I payed on 1/26/15. Today is 2/14/15 three weeks later. My car has not even been "scheduled" to be picked up leave alone being shipped. They promise you a schedule in 7 working days and then just make excuses after excuses when you call. First 2 weeks nobody called or returned my numerous calls. I have no idea how they got high ratings on Consumer Affairs. They must have rigged their employees to post good reviews on Consumer Affairs. I will never trust the reviews on Consumer Affairs again. Shameful!

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Alyssa K.
Scituate, US
Jan 27, 2015 11:14 am EST

We scheduled transport on 12/29/14 with Rachel, who told us my car would be delivered on 1/11/15. Total cost would be $495, $195 deposit $400 COD. The vehicle would be picked up on the 9th and we would have a confirmation on the 8th. By the end of the day on the 8th, we still hadn't heard after several e-mails and phone calls to them. Finally, I left a message on the “new order line” and got a call back in 30 minutes. When the woman realized I was not calling about a new order she told me customer service would need to call me back. I explained that I needed to speak with someone now. She then placed me on hold for 55 minutes! It was 55 minutes not because someone actually picked up, but because I eventually had to hang up.
Meanwhile, my husband e-mailed the new person in charge of our order, Toni, who informed us he would have it sorted out. Then the next day we got an e-mail stating they had dispatched a carrier. The 9th came and went. Called again, left more messages and e-mails. Same thing on the 10th, 11th, and 12th. Then late in the day on the 12th we received an e-mail stating the vehicle had been "un-dispatched." More calls and e-mails and finally my husband was able to talk to a "supervisor" who promised to fix it. On the 13th we continued to call and e-mail with no answer. On the 13th at 5:23pm we got an e-mail stating the truck had been dispatched. On the 15th, we got a call from the driver who said he’d pickup around midnight. Inconvenient but I honestly did not care. Car got picked up, but the ordeal wasn’t over.
The driver called on 1/18/15 to say he'd be here on 1/19/15 and that we owed $600 COD, not the $400 in our contract. The driver said that he has a contract with Stateway for $600 COD. Guess who is nowhere to be found...yep, can't get anyone at Stateway. We will see what happens when my car gets here but if the driver does not remove our car from the truck I plan to call the police to handle the situation.
Update: Got a phone call two hours after posting my review. According to Stateway, the additional $200 was because they "expedited" shipping with the new carrier. We were then told that Stateway would pay the $200 difference. Car got here, we paid driver $400 and all is well. We continued to get calls from Stateway all day as they are very concerned about my review. I spoke with Anna, who said me she is one of the owners and is concerned about my review. I reiterated everything I wrote and she apologized saying she would look into the issue and that she would refund my broker fee. Anna asked me multiple times to take down my review and I told her that I am not willing to because the facts are the facts and while I appreciate her willingness to "fix" the problem after the fact, it simply does not change what happened. Anna did tell me she can delete it for me, which I declined to allow and I sincerely hope they do not take it down without my consent. I think that it is important to inform others of what could happen when shipping their car.
Update: On 1/20/15, I received an e-mail from Mike Lowell at Stateway who again asked us to reconsider our review. Mike called multiple times that day. My husband answered and Mike said he would call him on 1/21/15. At 7:33p on 1/21/15, he sent my husband a text saying that the meeting had gone longer than expected and offered to call the next day (1/22/15). We agreed and Mike said thank you then said that they are discussing our situation with the attorneys as well because our issue stemmed from the same source. My husband explained that it was not a website issue, it was the lack of customer service to which Mike replied that he "understands" but their manpower and resources were directed to resolving the hack (from two months ago). He then said no one was ignoring us or being negligent, and that they were "literally under attack." Funny thing to say to a combat veteran, but I digress. Mike told us that they are as much victims in “this mess” as we are and that our bad review is hurting them even more. On 1/22/15, Mike texted to say that he had to leave early to get his kids from daycare and asked if he talk later tonight or tomorrow. He told us he is still "battling the hackers daily." My husband again agreed; we haven't heard from them sense.
This demonstrates that their customer service issues are systemic and I felt the need to update my post in order to show others a true and honest portrayal of this experience. I read some of these other if they are customers at all. All of the negative reviews have the same point to make about the lack of communication and follow through. The mangers at Stateway claim that this is not their typical practice but I don't believe that. If there was a zero tolerance policy for not communicating with customers or leaving them on hold for close to an hour, their employees wouldn't do it.

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MsRottn
Cape Coral, US
Feb 26, 2013 11:46 pm EST

Stateway Phone Numbers
[protected]
[protected]
[protected]
[protected]
Fax: [protected]

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jim33
oceanside, US
Dec 18, 2012 8:30 pm EST

Hey I'm having the same problem with stateway auto transport. I was wondering if you could post the phone numbers you used to contact their management. I have had no luck getting a response from them either...

ComplaintsBoard
L
9:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Stateway Auto Transport CROOKS & LIARS! Untrustworthy and Undependable

My vehicle was picked up almost 3 weeks late. Calls were rarely returned. No one is ever available by phone. I think Rebecca is the only person who actually works there. I originally spoke to Anthony. After my car was not picked up as requested, he stated that he was working out routing. I tried to plan and allow myself plenty of time to have the car transported, so I gave Stateway an additional week to pick up the vehicle as a courtesy. It was still not picked up. I had to pay to have my car stored, hoping someday it would get transported. I finally spoke to Rebecca a week later after leaving many messages that were not returned. She told me that I was on an easy route. Within 2 days, the vehicle was picked up and transported. It was stated in writing that a refund for my deposit would be made within 5 business days due to the fact that I had to pay additional storage, I was almost 2 weeks without a vehicle due to their negligence and I placed a deposit to have my vehicle picked by a certain date and it was well beyond that date that job was actually done. As of today, almost 10 days later, the refund has still not been credited and no one will return my call.

Dont count on getting your car back or picked up on time. The driver they used, Nate was amazing. He kept in communication with me, even when his truck blew a tire and was going to be late. He was my only peace through this entire situation. I ended up paying $165 more than I planed to Stateway, just to get my car back. They are untrustworthy, undependable crooks and liars! I would strongly advise against using this company.

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1:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Stateway Auto Transport 6000 worth of damage! NO INSURANCE

NO INSURANCE coverage for 6000 worth of damage! My original review was removed after I called David at Stateway to ask for a deposit refund for writing a review. He must have hung up on me after he read my review, because it was removed. THEY ARE A MIDDLEMAN and their insurance is not covering the damage to my car.

Pickup and delivery was very late. Paid additional 100 to expedite pickup, which still took an additional week. Delivery was very late. Driver and customer service person provided almost no support nor communication. Transport company was Lakeshore Motor Carriers, and driver appeared heavily under the influence of methamphetamine. She [picked up the vehicle after 10 PM, and dropped my car on its side completely damaging everything from fender to bumper.

Argued with husband (business partner) over the phone, screaming profanities at each other. Damage to vehicle has been estimated at over 5700, and no response from Lakeshore Motor Carriers or their insurance provider (Canal Insurance). Observed other damaged vehicles on trailer, including a completely destroyed Harley Davidson sport bike laying smashed on its side. 6000 worth of damage!

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Update by karyiln
Sep 15, 2010 1:12 am EDT

$6000 worth of damage! NO INSURANCE

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Phone number

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Website

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Use this comments board to leave complaints and reviews about Stateway Auto Transport. Discuss the issues you have had with Stateway Auto Transport and work with their customer service team to find a resolution.