State Journal Register (Springfield, IL) review: Poorer home delivery service since the paper made some articles print-only and started charging for online content 3

The last several months, the quality of my home delivery service for the Springfield, IL State Journal-Register has declined precipitously--which coincided with their decisions to make some newspaper content print-only and to start charging for some Internet content. Today my paper still didn't arrive by the time I left for work (7:20 AM), since 6AM is considered "late" by the SJ-R's standards for paper delivery. I called the Subscriber Service number around 6:30 (I have had to call them almost 4 of 7 days recent weeks to complain about late delivery), and the receptionist said "we'll get one out to you" (but seemed a little rude). Still no paper at 7:20, and I tried calling the Subscriber Services again--and the line just rang continuously with no one picking up my call. Apparently "First In Print" to the SJ-R means "First in Print Preferably Purchased at your Local Retail Store." (some of their outside paper boxes have jammed whenever I have tried to purchase papers from them before and didn't give my quarters back).