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State Bank Of India / not handling complaint

Posted: Feb 21, 2014 by   User 
Complaint Rating:  67 % with 6 votes
67% 6
3.35
Contact information:
SBI CMS Prepaid
IISER Pune
Pune, India
Transaction Date 19/12/2013
Transaction Type: Money Transferring through State Bank Collect
Transaction Shown as "Unsuccessful" but money debited from my a/c and not credited to receiver's a/c.
Complaint lodged on 20/12/2013
From 31/12/2013 and onward SBI prepaid CMS site showing Complaint Status as
"Your Complaint has been routed to Branch:ATM SWITCH CENTRE for immediate redressal.

Complaint Status/Resolution : Closed"
SBI officials(branch and Customer Care) said that money will be credited within 45 days.
Now after 45 days they are saying that amount will be credited soon.
But how long should I wait?
Please need some help.
Want to know if I have to do anything else if I want money as soon as possible.
Can I lodge complaint against bank? If yes, How? and Where?
Complaint comments Comments (7)    Updated: Complaint country India Complaint category Banks

Comments

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N  28th of Jul, 2014 by  User  Agree Disagree +1 Votes
Dear Sir,
I have received a message from BX-CBSSBP.
Dear customer, there are no transactions in your account XXXXX928290 since last one year . Pls operate your account and avoid stamping your account.
A  27th of Oct, 2015 by  User  Agree Disagree +2 Votes
You got your money ? if not lodge a suit in consumer forum under Consumer protection Act .
N  28th of Feb, 2017 by  User  Agree Disagree +1 Votes
Sir mera check 30 Dino se pending me PDA hy kuch sunway nhi ho Rhi hy maynejar sahab to Daur pdte hy branch mohammdabad Farrukhabad
N  26th of Jan, 2018 by  user  Agree Disagree +1 Votes
My transection is from buddy app to phone pe app via buddy card and money is not came in phone pe app transection date is 10/09/2017 and I also have been complaint on 06/10/2017 and complaint is in MB wallet so please tried to resolve my complaint very soon complaint no. 3338990260


N  19th of Feb, 2018 by  User  Agree Disagree 0 Votes
Sir ticket no 3858454211
ATM se kat ho ge hai
N  19th of Feb, 2018 by  User  Agree Disagree 0 Votes
Sir ticket no 3858454211
ATM se kat ho ge hai 10000
N  23rd of Feb, 2018 by  User  Agree Disagree 0 Votes
Recently, me too facing exactly same problem, what should I do.
My SBI COLLECT payment failed on 14-10-2017, but money debited. I came to know about it only recently and filed a complaint regarding this but got a reply like the above with an SMS saying 'Merchant confirmed payment'. But when I checked Sbi Payment History, no payment was made on that date. What's wrong with this process?



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State Bank of India [SBI] Logo State Bank of India [SBI]
Customer Care Service
State Bank Bhavan, 16th Floor, Madam Cama Road
Mumbai
India - 400021
+91 80 2659 9990
+91 22 2274 2431
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