State Bank Of India / reimburesement of money

It is over a month that amount of Rs. 7000/- (5000+2000) debited from my account on 01.07.2009 has still not been credited back in my account so far as against 12 days needed as per RBI Guidelines.

My previous online complaint ticket no.s are CC-[protected] & CC-[protected], which are in addition to a handwritten complaint handed in person to Mr. Trivedi, Branch Manager, SBI, IIT Gandhinagar on 07.07.2009

The gist of the problem is given as under:

On the 01.07.2009, due to some network problem cash was not dispensed at IOB, Motera, Ahmedabad branch, however, a/c was debited of Rs. 5000/- and Rs. 2000/- in two different transaction. It was brought to notice of teh branch on the next working day, and the branch said the money will be credited back automatically. After my repeated enquiries, my bank asked me to write a complaint which I did but till date they say that they written to their service desk. It sbeen almost a month when RBI guidelines say that such problems need to be shorted out within 12 days. My complaint No.s as provided by SBI are 2816168/2816374 and 2866209 & 266178. I am a govt. employee and such apathy from the bank has made me undergo mental tension. IOB Branch Manager, Mr Patel said that he has verified and it is true that the ATM did not dispense money but he is unable to do anything as he is not authorized to pay back the amount.

It is requested that the needful be done at the earliest.

Name : Saji C.K. & Akhilesh Chandra
Devpreet Complex, Opp. Engineer College([protected])
Account Number: [protected] (JA)
Branch Name: SBI, IIT Gandhinagar (11770)
Email : [protected]
Phone No : 079-[protected]
Mobile No : [protected]

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