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StartLogic Web Hosting / Terrible scam!

United States Review updated:
4.3
Contact information:
Phone: 800-725-8064

I signed up for this service feeling confident that I would be able to get a refund if I was not happy with the service. The boast a 30-money back guarantee, 24/7 on line chat help, 24/7 tech support. Unfortunately, once they get your money there is absolutely no service provided. Phone calls to their 800 number go unanswered... ooops I forgot, one department does ALWAYS answer the phone... that would be the sales department. E-mails are routinely ignored, support tickets ignored, tech help... non-existent. The alleged 'live chat' support has not worked since the day I signed up. I contacted my charge card company to see if they had a phone number on file. The number submitted with the claim for payment is a disconnected number... why was I not surprised about that!?

SAVE YOUR MONEY AND STAY AWAY FROM THIS FRAUDULENT COMPANY.
Va
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To
  9th of Mar, 2008
Agree Disagree 0 Votes
Yeah i signed up and nothing's happened they just took my money, My site isn't even up and they arent even replying to my emails, i wonder how many other people theyve scammed
Ki
  10th of Apr, 2008
Agree Disagree 0 Votes
Yes I agree. StartLogic is the worst ever. They are never able to help you and all they cause is one big headache! Have a look at my most recent communication with them., If this is not an indiaction to stay away then I don't know what is.

You are now chatting with 'Seward Robinson'
Seward Robinson: Hi Kimberley. I apologize for the wait time. My name is Seward Robinson, how are you today?
Kimberley Cooper: Hi
Kimberley Cooper: I am having trouble with recipt of some e-mails
Kimberley Cooper: My password is xxxxxxxx
Kimberley Cooper: I have some clients that say that they have sent messages to me however I am not getting these messages and they are not getting any confirmation that the message was not sent. I need this fixed.
Kimberley Cooper: some of the e-mail addresses where this has happen with include the following
Kimberley Cooper: xxxxxxxxxxxxxxxxxxxxxxxx
Kimberley Cooper: xxxxxxxxxxxxxxxxxxxxxxxx
Kimberley Cooper: xxxxxxxxxxxxxxxxxxxxxxxxx
Kimberley Cooper: xxxxxxxxxxxxxxxxxxxxxxxx
Kimberley Cooper: As well as others
Kimberley Cooper: Why is this happening and how can you resolve it?
Seward Robinson: To protect your account from unauthorized changes, can you please verify for me the answer to the Security Question:
Seward Robinson: What is your mother's maiden name?
Kimberley Cooper: Yes I told you that already above
Kimberley Cooper: aGAIN xxxxxxxxxxxxxxxxxxxxxxx
Seward Robinson: Thank you for the authentication.
Seward Robinson: I apologize for the inconvenience this has caused you.
Seward Robinson: Currently, we are experiencing an issue with our e-mail server.
Seward Robinson: We are aware of this issue and our Engineers are working on this issue.
Seward Robinson: Please try to receive e-mail after some time.
Kimberley Cooper: This issue has been going on for 3 weeks now. So when will it be fixed?
Kimberley Cooper: I am loosing clients due to this and I need some confirmation that it will be fixed as this cannot continue like this it is not acceptable.
Kimberley Cooper: How long have you been aware of the problem that it has not been fixed yet? As mentioned I have been having trouble with this for 3 weeks or longer.
Seward Robinson: Okay.
Seward Robinson: Can you please provide me your e-mail address that you are unable to receive the e-mails?
Kimberley Cooper: xxxxxxxxxxxxxxxxxxxxx
Kimberley Cooper: xxxxxxxxxxxxxxxxxxxx
Kimberley Cooper: xxxxxxxxxxxxxxxxxxxxxxx
Seward Robinson: Okay.
Seward Robinson: Could you please hold for 2 to 3 minutes, while I review your account?
Kimberley Cooper: Sure
Kimberley Cooper: I got your test mail. However please be advised that I do get the majority of my mail but NOT ALL of it and I have noticed that the problems are mainly with the above noted e-mail Senders.
Seward Robinson: I have tested and able to send and receive the e-mails from your XXXXXXXXXXXXXX.com mailbox. You can view the test e-mail in the mailbox. Can you please check the issue on your end?
Seward Robinson: Thank you for your patience.
Kimberley Cooper: What do you mean check the issue on my end? Of course I hvae checked the issue on my end afyter having such a problem over the last 3 weeks and it is NOTHING ON MY END!
Seward Robinson: Okay.
Kimberley Cooper: Also note that I am able to send to these accounts but people cannot reply to me and when they do I do not get their e-mails. AS MENTIONED IT ONLY HAPPENS WITH CERTAIN ACCOUNTS WHICH I HAVE LISTED BELOW AGAIN
Kimberley Cooper: XXXXXXXXXXX.com
Kimberley Cooper: XXXXXXXXXXXXXXX.com
Seward Robinson: I suggest you to white list all the above domain names in your account and then test by receiving the e-mail.
Kimberley Cooper: I am telling you that I do not recieve messages from the following accounts and I have done everything I can in my end. It is nothing here it is YOU becasue you are my incoming server.
Kimberley Cooper: Do you understand what I am telling you?
Seward Robinson: Yes.
Kimberley Cooper: OKay so as my incoming server. I am not getting incoming e-mails from certain contacts that I deal with. So what is the problem?
Kimberley Cooper: They are going out but not coming in so it it cannot be my ISP it has to be your server.
Seward Robinson: Please provide me following information for further assistance:
Seward Robinson: 1. The exact time and the time zone from where the e-mails are sent.
Seward Robinson: 2. The subject line fo the e-mail.
Seward Robinson: 3. Number of e-mails sent.
Seward Robinson: 4. The 'From' and 'To' address.
Seward Robinson: Have you experiencing the issue in e-mail client?
Kimberley Cooper: Listen this has been happening for 3 weeks. I will tell you now it is not the subject line. I do not even get a reply to the e-mails that I am sending.
Kimberley Cooper: Here comes the info FYI
Kimberley Cooper: 1. The exact time has been various times as this has been hapening for 3 weeks. Morning night and afternoon.
Kimberley Cooper: 2. The subject line is not the problem I am not getting even their reply to my mails
Seward Robinson: Okay.
Seward Robinson: Have you experiencing the issue in e-mail client?
Kimberley Cooper: 3. I send maybe 2 to 4 per day. This as you already knoww is not the problem.
Kimberley Cooper: The from to addresses include the following. From XXXXXXXXXXXXX.com, XXXXXXXXXXXXX.com and XXXXXXXXXXXXX.com to all of the following. XXXXXXXXXXXXXXXX.com XXXXXXXXXXXXXX.com, (XXXXXXXXXXXXXXXX.com) and mXXXXX.com
Kimberley Cooper: And who knows what else I am not getting that people are sending.
Kimberley Cooper: Now my question to you is why is this? and how will you fix it?
Seward Robinson: Have you experiencing the issue in e-mail client?
Kimberley Cooper: I don;t understand your question
Kimberley Cooper: what do you mean in e-mail client
Kimberley Cooper: webmail???
Seward Robinson: It's okay.
Seward Robinson: Please provide me following information for further assistance:
Seward Robinson: 1. The exact time and the time zone from where the e-mails are sent.
Seward Robinson: 2. The subject line fo the e-mail.
Seward Robinson: 3. Number of e-mails sent.
Seward Robinson: 4. The 'From' and 'To' address.
Kimberley Cooper: I just gave that information to you with the exception of the time change
Kimberley Cooper: the time change is Alberta Canada to Dubai in the United Arab Emerates. About 12 hours ahead of Alberta in tha U.A.E.
Kimberley Cooper: Also the United Kingdome and Romania. I am here in Alberta
Kimberley Cooper: This should not be why I do not get their mails. It is a BIG problem for me now and I have to resolve it
Kimberley Cooper: I also do not get their mails even if I send them an e-mail they will reply to it and I don't get it.
Kimberley Cooper: I had an IT guy come in to look at my Computer and Outlook and even he said it was the host server.
Kimberley Cooper: Okay so now what?
Kimberley Cooper: Are you still there working on resolving this issue?
Kimberley Cooper: Okay so now you cannot resolve my problem so you just donlt bother to update me or what?
Seward Robinson: You have to provide me the exact above information's for further assistance.
Kimberley Cooper: I already gave you that information. How many times do you want me to send it to you. Are you not reading what I have been sending you
Kimberley Cooper: HERE IT IS AGAIN FOR YOU
Kimberley Cooper: Kimberley Cooper: 1. The exact time has been various times as this has been hapening for 3 weeks. Morning night and afternoon. Kimberley Cooper: 2. The subject line is not the problem I am not getting even their reply to my mails Seward Robinson: Okay. Seward Robinson: Have you experiencing the issue in e-mail client? Kimberley Cooper: 3. I send maybe 2 to 4 per day. This as you already knoww is not the problem. Kimberley Cooper: The from to addresses include the following. From XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXto all of the following. XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Kimberley Cooper: And who knows what else I am not getting that people are sending. Kimberley Cooper: Now my question to you is why is this? and how will you fix it?
Seward Robinson: Okay.
Seward Robinson: I'm sorry, it's not possible you to assist you without the above requested information. You have to get back to us with the exact information that have been in the above for further assistance. Once we received the above information we will be able to assist you further.
Seward Robinson: Thank you for chatting with us. Please feel free to contact us at any time. We are available 24x7.
Chat session has been terminated by the site operator
Jr
  15th of Jun, 2008
Agree Disagree 0 Votes
ok, i have been a start logic customer for around 4 years. before that i used different random hosting providers and they were horrible. Start Logic is THE BEST hosting company i have found. With any company comes a few bad apples, and im sorry you had to deal with them, but maybe next time calling would be a better option. granted, at times the queue on tech support can take a few minutes, but they are very helpful. their website builder is the greatest IVE ever used and im not to computer savvy. i dont think you should profile an entire company as bad because you had one bad experience. and why would you wait 3 weeks to try and get your email fixed. if mine was down i would call the day i noticed a problem...i think you all are just biting off your nose to spite your face, and if you REALLY wanna see a garbage hosting company, try go daddy...
Ki
  31st of Aug, 2008
Agree Disagree 0 Votes
I've used Start Logic for a few months now and have had nothing but trouble. Their customer support is zero!!
Do
  31st of Aug, 2008
Agree Disagree 0 Votes
Does that positive review guy work for them or something?

I canceled my account two weeks after signing up because nothing was being done yet they charged me $50 as a fee to do so.

A complete scam of a company! Beware!!!
Ca
  20th of Mar, 2009
Agree Disagree 0 Votes
THE STARTLOGIC IS A CHEATER !!!

The StartLogic is ONLY a Cheater !!!

THEY DELETED MY ACCOUNT AND DATABSE WITHOUT ANY NOTIFICATION. THEY SAID DATABASE WILL BE KEPT FOR 14DAYS.

Stuart Thomas: Hi Carl, I apologize for the wait time. My name is Stuart Thomas, how are you today?
carl cai: fine, thankyou Stuart.
carl cai: we got confirmation from you that our hero-led account was cancelled, but we have 2 problems now..
carl cai: 1, have you made a data record of our webiste? we need them urgently. we haven't made a record.
Stuart Thomas: I apologize for any inconvenience this has caused you.
Stuart Thomas: To protect your account from unauthorized changes, can you please verify for me the answer to the Security Question:
Stuart Thomas: What city were you born in?
carl cai: 2, we use the Google App emails. Now our email address like sales@xxx.com, info@xxx.com etc fail to receive email messages from our customers. IT IS TOP URGENT!
carl cai: I was born in "xxxxxx"
Stuart Thomas: Thank you for the authentication.
Stuart Thomas: I have noticed that the account was deleted on March 14, 2009. You have to sign up for a new account to have the Web site files.
carl cai: did you make a record of the orginial files ? can you make our web site files to recover ?
Stuart Thomas: Yes, we will keep the backup of the deleted files for 14 days from the date of the account deletion.
carl cai: how long take you to recover ?
Stuart Thomas: Did you sign up for the new account?
Stuart Thomas: Did you receive my last message?
carl cai: yes
Stuart Thomas: Okay.

### STARTLOGIC! CUSTOMER SERVICE IS ###! THEY PROMISED TO RESTORE MY WEBSITE TO BE EXACTLY THE SAME AS BEFORE AS LONG AS SIGN UP A NEW ACCOUNT.

Sergio Norris: Hi Carl, I apologize for the wait time. My name is Sergio Norris, how are you today?
carl cai: Hello Sergio, i am fine. thank you
Sergio Norris: How can I help you today?
carl cai: we have login our account "XX" and we want to download our website file, but we can't find it.
carl cai: pls ref to records below :
carl cai: Ramon Riley: Okay. Ramon Riley: In order to download the Web site files using FTP, please follow the settings given below: Ramon Riley: 1) Host Name: ftp.powweb.com . Ramon Riley: 2) User ID / Login Name: Your FTP username. Ramon Riley: 3) Password: Your FTP password. Ramon Riley: 4) Port: 21. Ramon Riley: 5) FTP Remote Host Directory: /htdocs Ramon Riley: You have to use FTP client like CuteFTP to download your Web site files. carl cai: Okay, we will. carl cai: Is that all ? Ramon Riley: Yes, you can download your Web site files to your local computer using FTP client. carl cai: Okay, thank you very much Ramon. thank you for your help. Ramon Riley: You're welcome! Ramon Riley: Is there anything else I can assist you with today? carl cai: That's ok. thank you for your help. carl cai: Goody be Ramon Riley: Bye! Ramon Riley: Thank you for chatting with us. Please feel free to contact us at any time. We are available 24x7.
Sergio Norris: May I place you on hold while I review your issue? It should take about 3-4 minutes. I'll be back as quickly as I can.
carl cai: OK
Sergio Norris: Thank you for holding.
Sergio Norris: I apologize for any inconvenience this has caused you.
Sergio Norris: To protect your account from unauthorized changes, can you please verify for me the answer to the Security Question:
Sergio Norris: What city were you born in?
carl cai: XXX
Sergio Norris: Thank you for the authentication.
Sergio Norris: At present, the account 'heroled' has 'Basic Package' plan which is free of cost. You do not have FTP service for the Basic Package. If you want the FTP, then you will have to upgrade your account.
carl cai: how?
Sergio Norris: Do you wish me to upgrade your account?
carl cai: is it free to upgrade the account ?
Sergio Norris: No. I can provide the discount price of $46.56/year.
carl cai: We just want to get back the website files that belongs to us and our company. You closed our account before we made a records of our website files, without notifications. Is that virtuous ????
Sergio Norris: Since your account has Basic Package, you do not have any option to download the files. Also, the domain xxx.com' is not hosted with us.
carl cai: IF WE CAN'T GET BACK OUR WEBSITE FILES, WE WILL SUE YOU COMPANY VERY SERIOUSLY. IT WASTES US A LOT OF TIME AND ENGERGY AND BADLY AFFACTED OUR BUSINESS!!! WE ALSO AD HOW BAD YOUR SERVICE IS !!!
Sergio Norris: I apologize for any inconvenience this has caused you.
Sergio Norris: The domain xxx.com' is not hosted with us.
carl cai: BUT YOU DO HAVE RECORDS OF OUR WEBSITE FILES.
carl cai: YOUR SERVICE HAVED TOLD US THAT YOU WILL KEEP THE FILES FOR 14 DAYS AFTER CANCELLATIONS OF OUR ACCOUNT !
Sergio Norris: We do not have any files of your Web site.
carl cai: If you don't have any files of our webiste, how can you send the files back to us after we pay $46.56/year ?????
Sergio Norris: I apologize for providing you with inaccurate information earlier, and I regret any inconvenience that may have caused you. In the Chat you told that you do not have the FTP option. If you want the FTP option, then you will have to upgrade the account. However, we do not have any files of your Web site because the Web site is not hosted with us.
carl cai: WE HAVE YOUR CHAT RECORDS. YOU DO HAVE RECORDS OF OUR WEBSITE.
carl cai: Stuart Thomas: I have noticed that the account was deleted on March 14, 2009. You have to sign up for a new account to have the Web site files. carl cai: did you make a record of the orginial files ? can you make our web site files to recover ? Stuart Thomas: Yes, we will keep the backup of the deleted files for 14 days from the date of the account deletion.
carl cai: IF WE COULDN'T GET THEM BACK, WE WILL PROVIDE ALL TO THE LAWCOURT AND ASK THE JUDGE TO TELL YOU WHAT YOU HAVE TO DO !
carl cai: YOUR COMPANY CLOSED OUR ACCOUNT AND ALL OF OUR WEBSITE FILES LOST WHITOU ANY NOTIFICATION BEFORE WE CAN MAKE A RECORDS OF OUR WEBSITE FILES. YOUR COMPANY SERVICE IS REALLY DISAPPOINTING..
Sergio Norris: We do keep the backup of the deleted files only for the 14 days. We keep the backup only if the domain is hosted with us. If it is not hosted with us, then we do not have the access to keep the back of other host.
Sergio Norris: You will have to contact your Hosting Service Provider to take the backups of the Web site files.
Sergio Norris: Could you please provide me the username of the deleted account?
carl cai: xxx
carl cai: WE PAID $148.2 TO YOUR COMPANY AND YOU PROVIDE US THE HOSTING SERVICE. HOW CAN YOU SAY THAT WE HAVE TO CONTACT OUR HOSTING SERVICE PROVIDER ?
Sergio Norris: I apologize for providing you with inaccurate information earlier, and I regret any inconvenience that may have caused you.
Sergio Norris: I could locate a deleted account associated with the username xxx.
Sergio Norris: We keep the backup of the deleted files only for the 14 days. Your account xxx is deleted on March 14, 2009.
carl cai: We don't want to hear any excuse or explanations, we just want to get back our website files(backup). That's all .
Sergio Norris: If you want to restore the files of the deleted account, then you will have to sign up for a new hosting and then get back to us so that we can restore the files of the deleted account.
Sergio Norris: Carl, we can restore the files of the deleted account if you sign up for a new hosting account.
carl cai: Ok, that means you do have the files of the deleed account. So, why did you say you don't have any files of our web site ?
Sergio Norris: I apologize for providing you with inaccurate information earlier, and I regret any inconvenience that may have caused you.
Sergio Norris: I'm sorry for the confusion.
Sergio Norris: I suggest that you sign up for the new account and then get back to us so that we can restore the files of the deleted account to the new account.
carl cai: Can you confirm that you are sanity now and you do tell us the truth that you can restore the files of deleted account if we sign up for a new hosting ?
Sergio Norris: Yes Carl. We do have the backup. We will restore it if you sign up for the new hosting account.
Sergio Norris: Please note that we keep the backups of the deleted account only for 14 days.
Sergio Norris: Is there anything else I can assist you with today?
carl cai: Ok, we fully understand that you do have our website files of deleted account. But you don't want to send them back to us unless we sign up a new hosting account and have to pay for our lost website files. BUT YOU DELETE OUR ACCOUNT BEFORE WE CAN MAKE A RECORDS OF OUR WEBSITE FILES WITHOUT ANY NOTIFICIATON OR CONFIRMATION ABOUT WHETHER WE HAVE MADE A RECORDS. THAT WAS NOT BUSINESS, THAT WAS JUST ROB AND CHEATING. WE JUST WANT TO GET BACK OUR WEBSITE FILES AND EVERYTHING WILL BE OK, OTHERWISE WE HAVE TO ASK OUR LAWER TO TALK WITH YOU !
carl cai: NOW WE HAVE ENOUGH PROOF AND ROCORDS THAT CAN BE GIVEN TO THE JUDGE. WE NEED OUR WEBSITE FILES VERY URGENTLY AND WAIT FOR YOUR REPLY WITHIN 12 HOURS.
carl cai: GOOD BYE
Sergio Norris: Okay.

AFTER I SIGN UP A NEW ACCOUNT AND ASK THEM TO RESTORE. THEY SAID THE DATABASE WAS DELETED ALREADY. ### YOUR STARTLOCI COMPANY .### ### ### !!!

Hello Carl,

I have checked the configuration file for 'Zen Cart' application and the database used by this application is with the name ‘xxx_ary2’. I have found that there are no database backup files in the deleted account. It might have been deleted before the account was deleted. Now, I have created the database in your new account with the database name ‘xxx_ary2’. If you have any backup of the database ‘xxx_ary2’ in your local machine, please import the backup files to the database and check from your end.

If you have any further questions, please update the Support Console.

Sincerely,

Abram Bowen
Technical Specialist


### STARTLOGIC !!!
Su
  11th of Mar, 2010
Agree Disagree 0 Votes
such a bad hosting service provider.
They charge me after I told they I don't want to use their service any more.
Oa
  12th of Oct, 2011
Agree Disagree 0 Votes

StartLogic Web Hosting - Bad billing practices
Startlogic.com
United States
Phone: 800-725-8064

Startlogic automatically charged my credit card for a yearly fee which I did not agree on, and which was double what we had agreed to the year before. Not only that--but if you can believe--they charged me twice. So, instead of the $59.40 I was charged for 2010, I saw a debit from my card for $214.80 for 2011--and they told me it was a "technical glitch". Very bad business.
Ja
  31st of May, 2015
Agree Disagree 0 Votes
In January Startlogic locked access to my site Old Forge Coal Mine for reported excessive bandwidth and too large a site. I was paying yearly for unlimited bandwidth and 50GB storage. I have no control of who downloads from the site and only had 16 GB of storage used. In January I informed Startlogic I am removing all information and do not renew my account. On April 4, 2015 they billed my Discover Card for domain renewal without my permission . After contacting their business dept by phone I was assured a credit would be issued. They outright lied to me as I soon received an e mail stating my account would not be renewed " when your current billing term expires." I have contacted Discover Card and will be filing fraud and credit card misuse charges with the Pa. and Ma. Better Business Bureaus and the Interstate Commerce Commission. This is a very dishonest company. Search on line and read all the complaints before you ever think of using their services.
Ma
  8th of Jan, 2016
Agree Disagree 0 Votes
Well I cancelled my account in July, 2015. Charges stopped, then charges started again in September, 2015 and they claim I signed up for a 2nd account in April 2014...what a joke. Any suggestions on where to file complaints?

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