My mistake was that I trusted STARTEC so much that I didn't check my statement for a long time. Last week I realized that something is wrong :They charge me double more than what was our deal from few years ago. So, let's asay deal was 5 cents per minute, now without any information they charge me 10 cents.
And the worst is that they are doing that from last September. It is my mistake that I never qequestion theyir credibiliti. What mistake? When I call Sstartec representative he was very ignorant!!! What diference compering with all previous conversations.
No response on my e - mail. Total ignorance. And I am going to provide to all of you intereste about Startec my complain:
My name is D. L. and my phone # xxxx .
My account # xxxxx.
So, I just realized that, as your customer for so many years, I gat tricked. My minute with Serbia is charged 10 cents from last Sept. or Oct.
My deal was, I believe, 5 or 6 cents...
Who changed this and how come nobody informed me about this changes?
I need explanation because before switching to you I had with another company better deal (7 cents).
I trusted you and I never thought that I have to check your statement.
I am very disappointed.
Please, provide me explanation for such "bed" movement.
After so many years loyalty they provided me just with ignorance.
Thank you STARTEC!